OneAdvanced

hackajob is collaborating with OneAdvanced to connect them with exceptional professionals for this role. Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative and agentic AI. Our 24x7 Operations squads are responsible for maintaining the stability, security, and continuous improvement of customer environments across cloud, infrastructure, and modern workplace services. As a Microsoft 365 Specialist (Modern Workplace), you will specialise in Microsoft 365 and endpoint management services. You will support live service operations across multiple customer environments, ensuring that collaboration platforms, identity services, and end-user technologies remain secure, stable, and well governed. You will contribute to incident resolution, proactive service management, and continuous improvement, while developing deeper technical capability across the Microsoft ecosystem and adjacent automation platforms. What you will be doing Provide second-line operational support across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive and Entra ID. Administer and support Microsoft Intune and endpoint management solutions, including device compliance, configuration profiles, and application deployment. Resolve incidents, fulfil service requests, and implement standard changes in line with defined runbooks and ITIL practices. Monitor service health, security posture, and platform alerts, taking proactive action to prevent incidents and improve stability. Support identity and access management activities, including conditional access, MFA, and role-based access controls. Contribute to patching, policy enforcement, and configuration management across Modern Workplace services. Use ServiceNow effectively to manage work, maintain accurate records, and ensure Configuration Items are correctly updated within the CMDB. Participate fully in shift handovers, maintaining clear and structured communication of risks, actions, and service status. Identify repeat issues, inefficiencies, or gaps in documentation and take ownership of improvement opportunities. Contribute to the development and maintenance of knowledge articles, runbooks, and operational standards. Support and adopt automation practices using PowerShell, Power Platform, or other tooling to reduce manual effort and improve consistency. Collaborate with engineers across infrastructure, network, and security domains to resolve cross-platform issues. Strong working knowledge of Microsoft 365 administration in an operational environment. Experience supporting Intune / Endpoint Manager and Windows device management. Understanding of Entra ID (Azure AD), identity controls, and access governance. Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. A disciplined approach to documentation and knowledge sharing. Willingness to work a 24x7 shift pattern including nights, weekends, and public holidays. Eligibility for UK Government Security Check (SC) clearance. Desirable skills and experience Experience supporting Microsoft Teams telephony and collaboration services. Exposure to Power Platform (Power Automate, Power Apps) for operational improvement. Scripting or automation experience using PowerShell. Awareness of security frameworks and controls (e.g. conditional access, endpoint security baselines). Experience working in an MSP or shared service environment. Microsoft 365 Certified: Endpoint Administrator Associate. Microsoft 365 Certified: Administrator Expert. Microsoft Certified: Identity and Access Administrator Associate. Please note, applicants must have the legal right to work in the UK at the time of application. Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave , 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone , no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role , from company-wide bonuses to OTE and commission structures Income protection : up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times' Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that's powering the world of work and making a real difference. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at

hackajob is collaborating with OneAdvanced to connect them with exceptional professionals for this role. Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative and agentic AI. Our 24x7 Operations squads are responsible for maintaining the stability, security, and continuous improvement of customer environments across cloud, infrastructure, and modern workplace services. As a Systems Engineer (Modern Workplace), you will specialise in Microsoft 365 and endpoint management services. You will support live service operations across multiple customer environments, ensuring that collaboration platforms, identity services, and end-user technologies remain secure, stable, and well governed. You will contribute to incident resolution, proactive service management, and continuous improvement, while developing deeper technical capability across the Microsoft ecosystem and adjacent automation platforms. What you will be doing Provide third-line operational support across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive and Entra ID. Administer and support Microsoft Intune and endpoint management solutions, including device compliance, configuration profiles, and application deployment. Resolve incidents, fulfil service requests, and implement standard changes in line with defined runbooks and ITIL practices. Monitor service health, security posture, and platform alerts, taking proactive action to prevent incidents and improve stability. Support identity and access management activities, including conditional access, MFA, and role-based access controls. Contribute to patching, policy enforcement, and configuration management across Modern Workplace services. Use ServiceNow effectively to manage work, maintain accurate records, and ensure Configuration Items are correctly updated within the CMDB. Participate fully in shift handovers, maintaining clear and structured communication of risks, actions, and service status. Identify repeat issues, inefficiencies, or gaps in documentation and take ownership of improvement opportunities. Contribute to the development and maintenance of knowledge articles, runbooks, and operational standards. Support and adopt automation practices using PowerShell, Power Platform, or other tooling to reduce manual effort and improve consistency. Collaborate with engineers across infrastructure, network, and security domains to resolve cross-platform issues. Strong working knowledge of Microsoft 365 administration in an operational environment. Experience supporting Intune / Endpoint Manager and Windows device management. Understanding of Entra ID (Azure AD), identity controls, and access governance. Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. A disciplined approach to documentation and knowledge sharing. Willingness to work a 24x7 shift pattern including nights, weekends, and public holidays. Eligibility for UK Government Security Check (SC) clearance. Desirable skills and experience Experience supporting Microsoft Teams telephony and collaboration services. Exposure to Power Platform (Power Automate, Power Apps) for operational improvement. Scripting or automation experience using PowerShell. Awareness of security frameworks and controls (e.g. conditional access, endpoint security baselines). Experience working in an MSP or shared service environment. Microsoft 365 Certified: Endpoint Administrator Associate. Microsoft 365 Certified: Administrator Expert. Microsoft Certified: Identity and Access Administrator Associate. Please note, applicants must have the legal right to work in the UK at the time of application. Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave , 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone , no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role , from company-wide bonuses to OTE and commission structures Income protection : up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times' Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that's powering the world of work and making a real difference. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at

hackajob is collaborating with OneAdvanced to connect them with exceptional professionals for this role. Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, enabled by ServiceNow, automation, and the practical use of generative and agentic AI. Our 24x7 Operations squads provide preventative management and incident response across infrastructure, cloud and modern workplace services. As a Systems Engineer within our 24x7 Operations function, you will be a capable all-rounder, providing second-line operational support across both core infrastructure and Microsoft Modern Workplace services. You will contribute to live service stability through effective incident resolution, proactive maintenance, and disciplined execution of standard changes. This is a shift-based role operating as part of a shared 24x7 squad. You will work across multiple customer environments, following defined standards and runbooks, while developing breadth and depth across Windows Server, Azure, Microsoft 365 and endpoint management technologies. This is a shift-based role forming part of a 24x7 operations squad. Candidates must be willing and able to work a 24x7 pattern including nights, weekends, and public holidays. Provide second-line support across Windows Server, Active Directory, Microsoft Azure, Microsoft 365 and virtualisation platforms. Support Microsoft Modern Workplace services, including Windows client operating systems, Microsoft Intune, Configuration Manager (SCCM) and device compliance policies. Resolve incidents, fulfil service requests and implement approved changes in line with ITIL processes and operational standards. Carry out patching, backup checks, endpoint updates and configuration tasks using defined runbooks and tooling. Use monitoring, event management and CMDB data to support effective triage and resolution activities. Maintain accurate and timely updates within ServiceNow, ensuring tickets, changes and configuration items are correctly recorded. Participate fully in shift handovers, ensuring continuity of service awareness and in-flight actions. Identify recurring issues, procedural gaps or monitoring noise and raise improvement opportunities through the appropriate channels. Contribute to the creation and maintenance of knowledge articles, runbooks and operational documentation. Work collaboratively with Senior Engineers and Squad Managers, seeking guidance when required and supporting team delivery. Practical experience supporting Microsoft-based infrastructure and workplace services in an operational environment. Working knowledge of Windows Server administration and core Active Directory concepts. Foundational experience with Microsoft Azure and Microsoft 365 services. Experience supporting Windows endpoint environments, including Intune and/or Configuration Manager. A structured, methodical approach to troubleshooting and incident resolution. Familiarity with ITSM tools such as ServiceNow, including accurate ticket and change management. Understanding of ITIL practices, particularly Incident, Change and Problem Management. Clear written and verbal communication skills, with the ability to document actions and outcomes effectively. Capability to work a 24x7 shift pattern, including nights, weekends and public holidays. Eligibility for UK Government Security Check (SC) clearance. Desirable Skills and Experience Exposure to virtualisation technologies such as VMware or Hyper-V. Experience using monitoring tools such as LogicMonitor or equivalent. Basic PowerShell or scripting experience to support repeatable operational tasks. Awareness of ISO27001 and operational security controls within live service environments. Experience working in a shared services or MSP operating model. Microsoft certifications such as Azure Fundamentals, Microsoft 365 Fundamentals or Endpoint Administrator Associate. Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave , 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone , no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role , from company-wide bonuses to OTE and commission structures Income protection : up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at

A leading technology solutions provider in the UK is seeking an experienced consultant to lead and mentor a team in information security management. The role involves developing tailored security strategies and providing expert advice to IT leadership on compliance and risk management. Ideal candidates will have a strong background in information security consulting and relevant certifications. This position offers a supportive work environment and numerous employee benefits, including generous leave policies and a commitment to professional growth.