SAMAConsulting Ltd

Role Description The Implementation Consultant will work within the SAMA Services team to configure and implement solutions for our clients within their Salesforce Marketing Cloud environment. The Implementation Consultant serves as the primary point of client interaction, responsible for all technical client communication. They are accountable for the accuracy, timeliness, and consistency of each client implementation. Responsibilities Scope and document requirements from clients for their Salesforce Marketing Cloud system configuration. This will include integrations and client training requirements. Communicate with client to ensure alignment on deliverables. Support business and technology teams to define, design, architect and implement Marketing Cloud. Partner with cross-functional team to drive project scoping and email development. Review project assets, account configuration and related deliverables to ensure they align to the clients' needs. When managing a campaign send, proof emails for link accuracy, tracking, and functionality. Partner with Project Manager on maintenance of production-related tools (blueprint, user stories, bugs, timesheets, among other project specific assets). Ability to work off-hours as needed for tight project deadlines. Requirements Relevant and up-to-date Marketing Cloud certification (Salesforce Certified Marketing Cloud Administrator, Salesforce Certified Marketing Cloud Consultant) Bachelor's degree (Marketing, Computer Information Systems, or similar degree preferred) or equivalent experience with demonstrated proficiency. Salesforce Marketing Cloud / Social Studio / Pardot implementation experience, preferably in a retail, travel and commerce environment. Experience in projects with cross-functional teams. Demonstrate initiative and ability to work independently as well as in a diverse team environment. Strong organizational skills, attention to detail and ability to prioritize a varied workload with multiple stakeholders. Demonstrate strong problem-solving skills, process-driven mind-set and resourcefulness. Familiarity with SDLC methodologies including requirements, design, implementation, testing and maintenance. Good level of documentation. Ability to scope, define and manage work packages. Demonstrate relationship and business development skills.