Galliard Homes Ltd.

Founded in 1992, Galliard Homes is one of London's largest privately-owned property development and management group, with over 250 employees and a £4 billion portfolio. We deliver residential, mixed-use, hospitality, and commercial projects across London, the Home Counties, and the Midlands. Galliard Estate Management, known as GEM, is our in-house property management business. GEM manages over 35 developments, covering a wide range of residential and mixed-use schemes, from high-rise to high-end, across both private and affordable properties. The Position Working alongside the wider accounts department, as well as our property managers, a Credit Control & Legal Administrator is responsible for recovering funds from outstanding payments from leaseholders and issuing legal documents while partnering with the wider service charge accounts team. This position is based in our Head Office in Loughton, Essex, five days per week. The working hours are 09:00am to 17:30pm Monday to Thursday, with a shorter workday of 09:00am - 17:00pm on Fridays. Duties include but are not limited to: Proactively manage and recover service charge arrears through telephone, email correspondence and arrears letters. Negotiate and agree payment plans with leaseholders in line with company policy. Produce instructions to debt recovery and ensure follow ups and enquiries are responded to. Prepare and issue legal packs (LPE1s) for property sales and re-mortgages and respond to leaseholder and solicitor enquiries. Produce and manage other legal documents such as parking licenses, pet permits. Process daily receipts, reconcile payments, and follow up on any unallocated or missing items. Accept card payments over the phone and allocate them to the correct leaseholder accounts on the system. Liaise with solicitors and buyers during the sale of assignment of leasehold properties, processing Notices of Assignment, Notices of Charge, and updating leaseholder contact records. Assist with maintaining leaseholder records including change of address, phone numbers, and email addresses. Support compliance administration including obtaining Land Registry documents and handling Building Safety Act and landlord licensing certificate enquiries. Handle incoming calls and email queries from residents and leaseholders professionally and efficiently. Provide general administrative support to the Property Management and Accounts team, such as running mail merges and arrears lists. The Person This is an excellent role for someone with experience in property management, residential housing, service charge, or a similar environment. Even if you do not have direct experience in credit control, we still encourage you to apply as full training will be provided. We are seeking a proactive and highly organised professional with strong communication skills and a commitment to providing a high level of service. The ideal candidate will be comfortable handling multiple tasks and shifting priorities in a busy environment. Flexibility, responsiveness, and the ability to adapt to changing demands is key to success in this role. Understanding of leasehold properties and service charge principles. Excellent communication skills across face-to-face, telephone, and email interactions, with a professional approach. Proven ability to handle sensitive and sometimes challenging conversations. Strong background in an administrative and customer service environment. Ability to manage workload and adjust priorities quickly in response to changing needs. Proficient in basic Microsoft packages including Word, Excel and Outlook with the ability to learn new systems as needed. Exceptional administration skills, with strong attention to detail and accuracy. Professional and courteous manner when liaising with leaseholders, external stakeholders, and internal teams. Experience in credit control, property administration, service charge related work, or similar. Familiarity with the Leasehold Reform Act and Landlord and Tenant Act. Basic understanding of legal processes relating to arrears recovery and leasehold assignments. The Benefits As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from: Life assurance Critical illness insurance Matching contribution pension scheme Discretionary salary and bonus review Employee assistance programme Discounted gym memberships Cycle to Work Scheme Volunteering opportunities Sponsorship of professional qualifications and accreditations

Founded in 1992 and with over 250 employees, Galliard Homes is London's largest privately owned property development and management group overseeing residential, hospitality, mixed-use, and commercial projects across London, the Home Counties, and the Midlands. Galliard has a £4 billion portfolio of over 6,000 homes and 714,088 square feet of commercial developments under construction. With an impressive portfolio of award-winning developments, we are proud to be considered as London's leading property developer. The Position We are currently recruiting a Site Manager to join our established construction department in Birmingham. Our Lower Essex Street scheme in Birmingham consists of 628-units comprising of an 8-storey, 12-storey, and 27-storey blocks. A Site Manager forms part of our established construction management team, which sits within our wider construction division. In addition to coordinating construction management activities on site, the Site Manager will work closely on a day-to-day basis with the subcontractor construction team to coordinate their works on site and then advise the Project Manager of any issues or programme concerns. This will also include reporting into the Senior Project Manager any risks, opportunities, and any mitigation strategies to maintain the project completion date. You will be responsible for the following duties: Ensuring that all RAMS for both direct and sub-contract works are in place and suitable for the activities being undertaken as listed in the Risk Register. Reporting to the Senior Project Manager any risks, opportunities, and any mitigation strategies to maintain the project completion date. Implementing the Project Construction Phase Health and Safety Plan to include all stakeholder requirements and interfaces. Carrying out site progress meetings with the sub-contractors to ensure the effective and efficient organisation of labour etc. Ensuring the completion of daily and weekly records for labour levels, allocation sheets etc. Ensuring that you understand and are proactive in identifying the risks and opportunities of potential change orders through the process of this project. Promoting and fostering a strong team culture and open a transparent line of communication within the project teams and throughout the business. Reviewing actual design and construction progress and prepare and maintain an updated project programme in conjunction with the Senior Project Manager and Project Planner. Taking a lead role in ensuring quality standards are met throughout the project and dealing with issues raised to you by the Assistant Site Manager. Championing the Galliard Construction anti-bribery, corruption, and drug and alcohol testing policies on site and ensuring they are strictly adhered to by all. Carrying out Sasets site safety audits and temporary works register reviews on a weekly basis. Facilitating external site safety and site temporary works audits on a monthly basis. The Person The Site Manager will be a highly organised and proactive individual who thrives in a fast-paced construction environment and takes pride in delivering high-quality results. The Site Manager will demonstrate exceptional leadership qualities and will be able to meet the below criteria: Previous experience leading and managing large residential projects with several sub-contractors and ensuring site performance. Proven ability to define and implement the right strategy depending on the circumstances and requirements. Proven track record of delivery in a fast-paced construction environment working in the capacity of Site Manager on large scale, high-rise, residential projects. Excellent communication skills across face-to-face, telephone, and email interactions, with a professional approach. An understanding of modern construction techniques, including: Piling Reinforced Concrete Structures Cladding Systems Mechanical and Electrical Services Fit-Out Trades Educated to HNC level or equivalent (Construction Management / Project Management / Skilled Trade or similar). We will also consider, and value qualified by experience. First Aider at Work qualified. Experience working for a Property Developer previously. Previous experience managing several direct reports with varying levels of experience. Educated to Degree Level or equivalent (Construction Management / Project Management / Skilled Trade or similar). Fire Marshall qualified. The Benefits As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from: Life assurance Critical illness insurance Matching contribution pension scheme Discretionary salary and bonus review Employee assistance programme Discounted gym memberships Cycle to Work Scheme Volunteering opportunities Sponsorship of professional qualifications and accreditation's

Founded in 1992 and with over 250 employees, Galliard Homes is London's largest privately owned property development and management group overseeing residential, hospitality, mixed-use, and commercial projects across London, the Home Counties, and the Midlands. Galliard has a £4 billion portfolio of over 6,000 homes and 714,088 square feet of commercial developments under construction. With an impressive portfolio of award-winning developments, we are proud to be considered as London's leading property developer. The Position An Assistant Property Manager forms part of our in-house Property Management team and works alongside the wider Property Management team, as well as our Service Charge accounts team. An Assistant Property Manager is responsible for supporting the Property Managers in overseeing a portfolio of mixed-use developments and supporting the Senior Property Manager and other team members on the management of the whole portfolio. This position is based in the office five days per week. The working hours are 09:00am to 17:30pm Monday to Thursday, with a shorter workday on Friday, from 09:00am to 17:00pm. Duties include but are not limited to: Support the day-to-day maintenance of leasehold properties. Carry out various property management tasks as directed by the Property Manager, Senior Property Manager, and Head of Property. Assist in the project management of Section 20 consultations, and major internal and external works along with the relevant surveyors consultants. Manage electronic data and emails and ensure all records are updated. Manage email and telephone enquiries from lessees, subtenants, contractors etc. and ensure information is circulated to residents. Assist with site visits to ensure all buildings are in good order and complete site inspection reports. Ensure insurance claims are being processed efficiently and correctly in conjunction with the property management team. Review and agree all circular & client correspondence including newsletters, ensuring that communication is regular and accurate. Liaise with contractors to arrange repairs, cleans, and any other tasks including emergency repairs and attend appointments when required. Maintain and update the approved contractors list. Maintain and update the purchase order system to ensure all expenditure is supported by a works order. Manage and upload compliance documents to Quooda. Be the first or secondary point of contact for staff and residents enquiries on various sites within the portfolio. Support the Property Manager and Senior Property Manager in carrying out monthly resident surgeries on site. Collaborate with the Property Manager, Senior Property Manager, and accounts team with regards to service charge budgets and payments. The Person The Assistant Property Manager will have previous experience within Block Property Management and will have worked either client-side or agent-side. They will also meet the below criteria: Must have an understanding of new build residential and mixed-use developments. Previous experience operating as an Assistant Property Manager, Property Administrator or similar. Some understanding of the relevant Leasehold, Landlord and Tennant Act. Knowledge of budgets and accounts, including utility billing and apportionment. Excellent communication skills across face-to-face, telephone, and email interactions, with a professional approach. Demonstrable ability to build relationships and influence stakeholders at all levels. Proficient in basic Microsoft packages including Word, Excel and Outlook with the ability to learn new systems as needed. Exceptional administration skills, with strong attention to detail and accuracy. Excellent organisation, prioritisation, and time management skills. Will be AIRPM Qualified or working towards AIRPM. An understanding and experience with multi-schedule budgets. The Benefits As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from: Life assurance Critical illness insurance Matching contribution pension scheme Discretionary salary and bonus review Employee assistance programme Discounted gym memberships Cycle to Work Scheme Volunteering opportunities Sponsorship of professional qualifications and accreditations