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Marketing Cloud and Marketing Cloud Account Engagement Consultant Ref: Marketing Cloud and Marketing Cloud Account Engagement Consultant Marketing Cloud and Marketing Cloud Account Engagement Consultant Responsibilities: Client Presentations: Assist in preparing client presentations, showcasing Salesforce Marketing Cloud capabilities and proposed solutions. Requirement Gathering: Participate in workshops and client meetings to gather detailed requirements, document them, and collect feedback for project refinement. Business Process Analysis: Maintain 'way of working' within teams to execute projects in an efficient and timely manner Solution Design: Collaborate with technical and delivery teams to translate client requirements into Salesforce Marketing Cloud solutions, adhering to best practices. Platform Configuration: Configure Salesforce Marketing Cloud tools to meet client requirements, including troubleshooting, deployment, and data uploads. Testing Support: Assist in unit testing, system testing, and acceptance testing to ensure high-quality solution delivery. Demonstration: Provide regular demonstrations of the solution to clients during the build phase to ensure alignment with expectations. Training: Conduct training workshops for clients, administrators, and end-users to ensure the successful adoption of the solution. Client Relationship Management: Engage with client stakeholders to analyze business processes, gather functional requirements, and ensure a smooth relationship throughout the project lifecycle. Travel Requirements: Willingness to travel for client meetings, workshops, and training sessions as necessary. Technical Skills: Experience: 2 + years of project delivery experience or functional consultancy covering one or more of the Salesforce Marketing Cloud tools with focus on Marketing Cloud Engagement. Marketing Cloud Account Engagement experience is a plus. Project Management Knowledge: Understanding of Agile project methodology, including user story definition, and detailed requirements documentation. Functionality knowledge: Strong understanding of Salesforce Marketing Cloud's architecture, best practices, and configuration. Knowledge of similar tools such as Data Cloud, Marketing Cloud Advanced or Personalisation is a plus. Familiarity with third-party vendors and AppExchange tools is beneficial (e.g. integrations with external platforms). Expertise in the use of AmpScript and SFMC SQL. Nice to Have: Certifications: Salesforce Marketing Cloud Certifications such as Marketing Cloud Email Specialist, Marketing Cloud Consultant, Account Engagement Specialist. Additional Knowledge: Familiarity with Salesforce Sales Cloud, Service Cloud, or other Salesforce Clouds is advantageous. Business Skills: Communication Skills: Strong communication skills with the ability to effectively engage with clients, team members, and stakeholders at various levels. Teamwork and Collaboration: A collaborative team player with a focus on supporting colleagues and less experienced team members. Presentation Skills: Able to clearly communicate complex product features, business knowledge, and technical solutions to both technical and non-technical audiences. Problem Solving: Strong analytical skills with the ability to anticipate potential issues, proactively identify solutions, and drive project success. Additional Information: Travel: Occasional travel may be required to meet with clients, attend workshops, or conduct training sessions. Location: Flexible/Remote positions with potential travel as needed for client engagements How to Apply Interested candidates are invited to submit their resume and a cover letter detailing their experience and qualifications using the form below or iMMERSIVE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply for - Marketing Cloud and Marketing Cloud Account Engagement Consultant The Salesforce Functional Lead role involves leading client presentations, gathering requirements, and designing Salesforce solutions. Responsibilities include configuration, testing, training, and mentoring junior colleagues. Key skills required are 5+ years of Salesforce project delivery, experience in Sales and Service Cloud, excellent communication, and problem-solving. The Senior Salesforce Consultant role leads client presentations, requirement gathering, and solution design for Salesforce projects. Responsibilities include configuration, testing, and training, with a focus on supporting clients and mentoring junior team members. This role requires 3+ years of Salesforce project experience, certification, and strong organisational skills. The Salesforce Technical Lead is responsible for overseeing Salesforce project development including solution design, architecture, and data migration, as well as creating business process automations on Salesforce. The role involves building integrations, developing customer-facing web interfaces, and conducting regular demos for clients and mentors team members. The Marketing Cloud and Account Engagement Consultant translates client needs into Marketing Cloud solutions, including configuration, journey building, and segmentation. The role includes running workshops, supporting testing and training, and ensuring platform adoption while collaborating with technical teams and stakeholders. The Senior Project Lead oversees end-to-end Salesforce project delivery, ensuring alignment between client needs and technical execution. The role involves managing timelines, leading cross-functional teams, and supporting solution design, delivery, and adoption across complex implementations. iMMERSIVE Cloud Solutions, Fora Building, 251 Southwark Bridge Rd, London SE1 6FJ
Marketing Cloud and Marketing Cloud Account Engagement Consultant Ref: Marketing Cloud and Marketing Cloud Account Engagement Consultant Marketing Cloud and Marketing Cloud Account Engagement Consultant Responsibilities: Client Presentations: Assist in preparing client presentations, showcasing Salesforce Marketing Cloud capabilities and proposed solutions. Requirement Gathering: Participate in workshops and client meetings to gather detailed requirements, document them, and collect feedback for project refinement. Business Process Analysis: Maintain 'way of working' within teams to execute projects in an efficient and timely manner Solution Design: Collaborate with technical and delivery teams to translate client requirements into Salesforce Marketing Cloud solutions, adhering to best practices. Platform Configuration: Configure Salesforce Marketing Cloud tools to meet client requirements, including troubleshooting, deployment, and data uploads. Testing Support: Assist in unit testing, system testing, and acceptance testing to ensure high-quality solution delivery. Demonstration: Provide regular demonstrations of the solution to clients during the build phase to ensure alignment with expectations. Training: Conduct training workshops for clients, administrators, and end-users to ensure the successful adoption of the solution. Client Relationship Management: Engage with client stakeholders to analyze business processes, gather functional requirements, and ensure a smooth relationship throughout the project lifecycle. Travel Requirements: Willingness to travel for client meetings, workshops, and training sessions as necessary. Technical Skills: Experience: 2 + years of project delivery experience or functional consultancy covering one or more of the Salesforce Marketing Cloud tools with focus on Marketing Cloud Engagement. Marketing Cloud Account Engagement experience is a plus. Project Management Knowledge: Understanding of Agile project methodology, including user story definition, and detailed requirements documentation. Functionality knowledge: Strong understanding of Salesforce Marketing Cloud's architecture, best practices, and configuration. Knowledge of similar tools such as Data Cloud, Marketing Cloud Advanced or Personalisation is a plus. Familiarity with third-party vendors and AppExchange tools is beneficial (e.g. integrations with external platforms). Expertise in the use of AmpScript and SFMC SQL. Nice to Have: Certifications: Salesforce Marketing Cloud Certifications such as Marketing Cloud Email Specialist, Marketing Cloud Consultant, Account Engagement Specialist. Additional Knowledge: Familiarity with Salesforce Sales Cloud, Service Cloud, or other Salesforce Clouds is advantageous. Business Skills: Communication Skills: Strong communication skills with the ability to effectively engage with clients, team members, and stakeholders at various levels. Teamwork and Collaboration: A collaborative team player with a focus on supporting colleagues and less experienced team members. Presentation Skills: Able to clearly communicate complex product features, business knowledge, and technical solutions to both technical and non-technical audiences. Problem Solving: Strong analytical skills with the ability to anticipate potential issues, proactively identify solutions, and drive project success. Additional Information: Travel: Occasional travel may be required to meet with clients, attend workshops, or conduct training sessions. Location: Flexible/Remote positions with potential travel as needed for client engagements How to Apply Interested candidates are invited to submit their resume and a cover letter detailing their experience and qualifications using the form below or iMMERSIVE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply for - Marketing Cloud and Marketing Cloud Account Engagement Consultant The Salesforce Functional Lead role involves leading client presentations, gathering requirements, and designing Salesforce solutions. Responsibilities include configuration, testing, training, and mentoring junior colleagues. Key skills required are 5+ years of Salesforce project delivery, experience in Sales and Service Cloud, excellent communication, and problem-solving. The Senior Salesforce Consultant role leads client presentations, requirement gathering, and solution design for Salesforce projects. Responsibilities include configuration, testing, and training, with a focus on supporting clients and mentoring junior team members. This role requires 3+ years of Salesforce project experience, certification, and strong organisational skills. The Salesforce Technical Lead is responsible for overseeing Salesforce project development including solution design, architecture, and data migration, as well as creating business process automations on Salesforce. The role involves building integrations, developing customer-facing web interfaces, and conducting regular demos for clients and mentors team members. The Marketing Cloud and Account Engagement Consultant translates client needs into Marketing Cloud solutions, including configuration, journey building, and segmentation. The role includes running workshops, supporting testing and training, and ensuring platform adoption while collaborating with technical teams and stakeholders. The Senior Project Lead oversees end-to-end Salesforce project delivery, ensuring alignment between client needs and technical execution. The role involves managing timelines, leading cross-functional teams, and supporting solution design, delivery, and adoption across complex implementations. iMMERSIVE Cloud Solutions, Fora Building, 251 Southwark Bridge Rd, London SE1 6FJ
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Act as both functional lead and project manager Take full ownership of projects from beginning to end following the iMMERSIVE 'way of working' Manage the resources assigned to the project, focusing on timelines, and estimates to complete against budgets Own backlog and ensure customer project requirements are correctly documented Coordinate with project teams (functional and technical) to ensure client needs are satisfied Monitor and manage quality, expectations and conduct reviews to ensure milestones are hit Presenting - Present in customer meetings, lead our engagements on site acting as the first line of contact with our customers Solution design - Own and lead designs, working with delivery and technical colleagues to transform client requirements into best practise Salesforce solutions Training - Lead training workshops Relationship management - Build trusted relationships with our customers from exec level to client teams and internal teams. Maintain frequent contact with your accounts to follow their satisfaction levels. Mentoring - Help grow future talent by coaching and providing development opportunities Growth - Support pre-sales activities in scoping and understanding future opportunities Process improvement - Identify possible improvements to our Customer Success strategies and implement them internally Travel - A willingness to travel as and when required Senior Project Lead Technical Skills: Minimum: Salesforce Certified Admin 201 and one other 5+ years project management experience end to end, with strong organisation skills Degree educated or strong experience with Salesforce implementation environment Project management knowledge: Agile project methodology experience The ability to define user stories and scope projects Functionality knowledge: Understanding of CPQ principles Understanding of Salesforce solution architecture principles and best practices Experience with 3rd party delivery partners and AppExchange vendors is a plus e.g. Conga, Apptus, etc. Nice to have Preferred - Sales Cloud, Service Cloud, Community Cloud but will accept others Senior Project Lead Business Skills: Communication - excellent communication skill and interpersonal skills. Ability to facilitate workshops and conference calls with confidence. It's important that you are confident and clear in your messaging both written and verbal Teamwork/Collaboration - team orientated with a 'can do' attitude, and experience supporting less experienced members Presentation Skills - excellent ability to share product expertise and business knowledge to audiences of all levels Problem Solving - excellent ability to anticipate problems and identify solutions Adaptable - excellent ability to adopt a flexible work style in changing circumstances and shift priorities when necessary Organisation - Highly organised and proactive with the ability to multitask and prioritise effectively Strong analytical skills - strong ability to collect and analyse information How to Apply Interested candidates are invited to submit their resume and a cover letter detailing their experience and qualifications using the form below or iMMERSIVE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The Salesforce Functional Lead role involves leading client presentations, gathering requirements, and designing Salesforce solutions. Responsibilities include configuration, testing, training, and mentoring junior colleagues. Key skills required are 5+ years of Salesforce project delivery, experience in Sales and Service Cloud, excellent communication, and problem-solving. The Senior Salesforce Consultant role leads client presentations, requirement gathering, and solution design for Salesforce projects. Responsibilities include configuration, testing, and training, with a focus on supporting clients and mentoring junior team members. This role requires 3+ years of Salesforce project experience, certification, and strong organisational skills. The Salesforce Technical Lead is responsible for overseeing Salesforce project development including solution design, architecture, and data migration, as well as creating business process automations on Salesforce. The role involves building integrations, developing customer-facing web interfaces, and conducting regular demos for clients and mentors team members. The Marketing Cloud and Account Engagement Consultant translates client needs into Marketing Cloud solutions, including configuration, journey building, and segmentation. The role includes running workshops, supporting testing and training, and ensuring platform adoption while collaborating with technical teams and stakeholders. The Senior Project Lead oversees end-to-end Salesforce project delivery, ensuring alignment between client needs and technical execution. The role involves managing timelines, leading cross-functional teams, and supporting solution design, delivery, and adoption across complex implementations. iMMERSIVE Cloud Solutions, Fora Building, 251 Southwark Bridge Rd, London SE1 6FJ
Act as both functional lead and project manager Take full ownership of projects from beginning to end following the iMMERSIVE 'way of working' Manage the resources assigned to the project, focusing on timelines, and estimates to complete against budgets Own backlog and ensure customer project requirements are correctly documented Coordinate with project teams (functional and technical) to ensure client needs are satisfied Monitor and manage quality, expectations and conduct reviews to ensure milestones are hit Presenting - Present in customer meetings, lead our engagements on site acting as the first line of contact with our customers Solution design - Own and lead designs, working with delivery and technical colleagues to transform client requirements into best practise Salesforce solutions Training - Lead training workshops Relationship management - Build trusted relationships with our customers from exec level to client teams and internal teams. Maintain frequent contact with your accounts to follow their satisfaction levels. Mentoring - Help grow future talent by coaching and providing development opportunities Growth - Support pre-sales activities in scoping and understanding future opportunities Process improvement - Identify possible improvements to our Customer Success strategies and implement them internally Travel - A willingness to travel as and when required Senior Project Lead Technical Skills: Minimum: Salesforce Certified Admin 201 and one other 5+ years project management experience end to end, with strong organisation skills Degree educated or strong experience with Salesforce implementation environment Project management knowledge: Agile project methodology experience The ability to define user stories and scope projects Functionality knowledge: Understanding of CPQ principles Understanding of Salesforce solution architecture principles and best practices Experience with 3rd party delivery partners and AppExchange vendors is a plus e.g. Conga, Apptus, etc. Nice to have Preferred - Sales Cloud, Service Cloud, Community Cloud but will accept others Senior Project Lead Business Skills: Communication - excellent communication skill and interpersonal skills. Ability to facilitate workshops and conference calls with confidence. It's important that you are confident and clear in your messaging both written and verbal Teamwork/Collaboration - team orientated with a 'can do' attitude, and experience supporting less experienced members Presentation Skills - excellent ability to share product expertise and business knowledge to audiences of all levels Problem Solving - excellent ability to anticipate problems and identify solutions Adaptable - excellent ability to adopt a flexible work style in changing circumstances and shift priorities when necessary Organisation - Highly organised and proactive with the ability to multitask and prioritise effectively Strong analytical skills - strong ability to collect and analyse information How to Apply Interested candidates are invited to submit their resume and a cover letter detailing their experience and qualifications using the form below or iMMERSIVE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The Salesforce Functional Lead role involves leading client presentations, gathering requirements, and designing Salesforce solutions. Responsibilities include configuration, testing, training, and mentoring junior colleagues. Key skills required are 5+ years of Salesforce project delivery, experience in Sales and Service Cloud, excellent communication, and problem-solving. The Senior Salesforce Consultant role leads client presentations, requirement gathering, and solution design for Salesforce projects. Responsibilities include configuration, testing, and training, with a focus on supporting clients and mentoring junior team members. This role requires 3+ years of Salesforce project experience, certification, and strong organisational skills. The Salesforce Technical Lead is responsible for overseeing Salesforce project development including solution design, architecture, and data migration, as well as creating business process automations on Salesforce. The role involves building integrations, developing customer-facing web interfaces, and conducting regular demos for clients and mentors team members. The Marketing Cloud and Account Engagement Consultant translates client needs into Marketing Cloud solutions, including configuration, journey building, and segmentation. The role includes running workshops, supporting testing and training, and ensuring platform adoption while collaborating with technical teams and stakeholders. The Senior Project Lead oversees end-to-end Salesforce project delivery, ensuring alignment between client needs and technical execution. The role involves managing timelines, leading cross-functional teams, and supporting solution design, delivery, and adoption across complex implementations. iMMERSIVE Cloud Solutions, Fora Building, 251 Southwark Bridge Rd, London SE1 6FJ