Join us at Entrust At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely . Get to Know Us Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge , scalable technologies. But our secret weapon? Our people. It's the curiosity , dedication, and innovation that drive our success and help us anticipate the future. Position Overview Entrust is looking for an experienced and dynamic Legal Counsel to join our customer-focused legal team in London, UK. As a key member of our global legal team, you will support the sales and growth of Entrust across EMEA and APAC regions, with a focus on the recently-acquired Onfido identity verification business. Your role Possessing strong communication and analytical skills, superior business sense, and the ability to resolve complex issues in creative and effective ways.Your work will involve working with senior management to close strategic sales transactions with key customers of the business. You will work closely with the product teams developing contract templates for new solutions. This role is perfect for a self-starter who thrives in a fast-paced, collaborative environment while partnering with diverse teams, to support the sale of cutting-edge AI-powered digital identity solutions. The specific areas of focus and responsibilities will change based on company priorities, new legal issues and the competitive ecosystem. If you're passionate about providing great client service for a dynamic technology company, we'd love to have you on board! Key Responsibilities Draft, review and negotiate a wide variety of commercial contracts in support of the Entrust business segments, primarily digital identity solutions, including software and cloud-based agreements, services agreements, consulting agreements, data protection agreements and other technology related agreements in line with corporate policies and risk tolerance and advise executive management on deal risk reviews; Review and advise the business on complex and high value government and private tenders and provide legal support to the business in responding to RFPs, RFQs; Provide legal support and guidance to the global organization on a broad range of other transactional, regulatory, compliance and ad-hoc matters as required; Lead legal team priority projects as may be assigned from time to time while effectively collaborating with other business and legal colleagues; Collaborate with internal clients at all levels to effectively minimize legal risk to the business while supporting and assisting in the achievement of the company's business and strategic objectives; Develop a comprehensive understanding of the company's business and business practices in order to best serve the business; Maintain high visibility within the business and gain the trust of senior management; and Work in collaboration with other in-house attorneys located globally and outside counsel. Required Qualifications Professional Background: LLB (or equivalent) from an accredited law school; an LLM is a plus. Must be authorized and licensed to practice law in at least one jurisdiction Work Authorization: Must have unrestricted work authorization and be willing to travel domestically and internationally. Experience: Minimum five years' of relevant post qualified experience, with at least 3 years in an in-house corporate environment. Language Skills: Fluency in English (written and spoken) is required; proficiency in additional languages such as French, Spanish, Dutch, or German is a significant advantage. Commercial Acumen: Proven experience in interpreting, drafting and negotiating complex software and cloud/managed services technology agreements across multiple jurisdictions throughout EMEA and APAC. Communication & Leadership: Exceptional communication, leadership, and organizational skills, with the ability to think strategically and give practical and business-oriented advice. Time Management: Superior prioritization skills to efficiently manage a large volume and variety of commercial transactions in a fast-paced global environment. Flexibility: Approachable, adaptable and comfortable dealing with uncertain and ambiguous situations, with a creative problem solving mindset and ability to work with cross-functional teams. Please note this is a hybrid role with 3 days a week in our London office. At Entrust, we don't just offer jobs - we offer career journeys. Here is what you c an expect when you join our team: Career Growth: Whether you're a budding developer or a seasoned expert, we're invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority. Flexibility: Life is all about balance. Whether you're remote, hybrid, or on-site, we offer flexible options that fit your lifestyle. Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. We believe in securing identities-but it doesn't stop there. At Entrust, we're passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we're creating a community where everyone is encouraged to be themselves. Ready to Make an Impact? If you're excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let's build a more secure world-together. Apply today! For more information, visit . Follow us on, LinkedIn , Facebook , Instagram , and YouTube For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer For Canadian roles, or where applicable: Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact . Recruiter: Claudia Vernon
Jul 30, 2025
Full time
Join us at Entrust At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely . Get to Know Us Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge , scalable technologies. But our secret weapon? Our people. It's the curiosity , dedication, and innovation that drive our success and help us anticipate the future. Position Overview Entrust is looking for an experienced and dynamic Legal Counsel to join our customer-focused legal team in London, UK. As a key member of our global legal team, you will support the sales and growth of Entrust across EMEA and APAC regions, with a focus on the recently-acquired Onfido identity verification business. Your role Possessing strong communication and analytical skills, superior business sense, and the ability to resolve complex issues in creative and effective ways.Your work will involve working with senior management to close strategic sales transactions with key customers of the business. You will work closely with the product teams developing contract templates for new solutions. This role is perfect for a self-starter who thrives in a fast-paced, collaborative environment while partnering with diverse teams, to support the sale of cutting-edge AI-powered digital identity solutions. The specific areas of focus and responsibilities will change based on company priorities, new legal issues and the competitive ecosystem. If you're passionate about providing great client service for a dynamic technology company, we'd love to have you on board! Key Responsibilities Draft, review and negotiate a wide variety of commercial contracts in support of the Entrust business segments, primarily digital identity solutions, including software and cloud-based agreements, services agreements, consulting agreements, data protection agreements and other technology related agreements in line with corporate policies and risk tolerance and advise executive management on deal risk reviews; Review and advise the business on complex and high value government and private tenders and provide legal support to the business in responding to RFPs, RFQs; Provide legal support and guidance to the global organization on a broad range of other transactional, regulatory, compliance and ad-hoc matters as required; Lead legal team priority projects as may be assigned from time to time while effectively collaborating with other business and legal colleagues; Collaborate with internal clients at all levels to effectively minimize legal risk to the business while supporting and assisting in the achievement of the company's business and strategic objectives; Develop a comprehensive understanding of the company's business and business practices in order to best serve the business; Maintain high visibility within the business and gain the trust of senior management; and Work in collaboration with other in-house attorneys located globally and outside counsel. Required Qualifications Professional Background: LLB (or equivalent) from an accredited law school; an LLM is a plus. Must be authorized and licensed to practice law in at least one jurisdiction Work Authorization: Must have unrestricted work authorization and be willing to travel domestically and internationally. Experience: Minimum five years' of relevant post qualified experience, with at least 3 years in an in-house corporate environment. Language Skills: Fluency in English (written and spoken) is required; proficiency in additional languages such as French, Spanish, Dutch, or German is a significant advantage. Commercial Acumen: Proven experience in interpreting, drafting and negotiating complex software and cloud/managed services technology agreements across multiple jurisdictions throughout EMEA and APAC. Communication & Leadership: Exceptional communication, leadership, and organizational skills, with the ability to think strategically and give practical and business-oriented advice. Time Management: Superior prioritization skills to efficiently manage a large volume and variety of commercial transactions in a fast-paced global environment. Flexibility: Approachable, adaptable and comfortable dealing with uncertain and ambiguous situations, with a creative problem solving mindset and ability to work with cross-functional teams. Please note this is a hybrid role with 3 days a week in our London office. At Entrust, we don't just offer jobs - we offer career journeys. Here is what you c an expect when you join our team: Career Growth: Whether you're a budding developer or a seasoned expert, we're invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority. Flexibility: Life is all about balance. Whether you're remote, hybrid, or on-site, we offer flexible options that fit your lifestyle. Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. We believe in securing identities-but it doesn't stop there. At Entrust, we're passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we're creating a community where everyone is encouraged to be themselves. Ready to Make an Impact? If you're excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let's build a more secure world-together. Apply today! For more information, visit . Follow us on, LinkedIn , Facebook , Instagram , and YouTube For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer For Canadian roles, or where applicable: Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact . Recruiter: Claudia Vernon
Senior Software Developer page is loaded Senior Software Developer Apply locations United Kingdom - Cambridge time type Full time posted on Posted 30+ Days Ago job requisition id R003162 Join us at Entrust At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely . Get to Know Us Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge , scalable technologies. But our secret weapon? Our people. It's the curiosity , dedication, and innovation that drive our success and help us anticipate the future. We are looking for Senior Software Developer to join our Cambridge-UK team! Position Overview: A highly skilled developer with strong C programming and good Python exposure as well as good design skills, to work on a major crypto-security product. You must be based in the UK and have the right to work in the UK. Responsibilities: Play a significant role in the design and development of our full-stack system software embedded in HSMs, client-side tools, API libraries. Develop features from inception to delivery Software design & coding, testing, and review. Essential Qualifications: Degree or equivalent, in Software Engineering, Computer Science, Maths or relevant discipline. Large-scale development & design on Linux/Windows. Experienced in C & Python development Embedded and application development over the range from embedded code & drivers, to client-side tools & API libraries. Familiar with complex, multi-component projects, using multiple development languages. Solve complex technical problems with demanding requirements, in innovative, practical ways. Nice-to-Have Qualifications: Open-source software - as licensee, or as contributor. An interest in cryptography and/or computer security techniques. Software development in Agile and/or SAFe. At Entrust, we don't just offer jobs - we offer career journeys. Here is what you c an expect when you join our team: Career Growth: Whether you're a budding developer or a seasoned expert, we're invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority. Flexibility: Life is all about balance. Whether you're remote, hybrid, or on-site, we offer flexible options that fit your lifestyle. Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. We believe in securing identities-but it doesn't stop there. At Entrust, we're passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we're creating a community where everyone is encouraged to be themselves. Ready to Make an Impact? If you're excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let's build a more secure world-together. Apply today! For more information, visit . Follow us on, LinkedIn , Facebook , Instagram , and YouTube For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer For Canadian roles, or where applicable: Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact . Recruiter: Neha Rathore Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world - so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.
Jul 29, 2025
Full time
Senior Software Developer page is loaded Senior Software Developer Apply locations United Kingdom - Cambridge time type Full time posted on Posted 30+ Days Ago job requisition id R003162 Join us at Entrust At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely . Get to Know Us Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge , scalable technologies. But our secret weapon? Our people. It's the curiosity , dedication, and innovation that drive our success and help us anticipate the future. We are looking for Senior Software Developer to join our Cambridge-UK team! Position Overview: A highly skilled developer with strong C programming and good Python exposure as well as good design skills, to work on a major crypto-security product. You must be based in the UK and have the right to work in the UK. Responsibilities: Play a significant role in the design and development of our full-stack system software embedded in HSMs, client-side tools, API libraries. Develop features from inception to delivery Software design & coding, testing, and review. Essential Qualifications: Degree or equivalent, in Software Engineering, Computer Science, Maths or relevant discipline. Large-scale development & design on Linux/Windows. Experienced in C & Python development Embedded and application development over the range from embedded code & drivers, to client-side tools & API libraries. Familiar with complex, multi-component projects, using multiple development languages. Solve complex technical problems with demanding requirements, in innovative, practical ways. Nice-to-Have Qualifications: Open-source software - as licensee, or as contributor. An interest in cryptography and/or computer security techniques. Software development in Agile and/or SAFe. At Entrust, we don't just offer jobs - we offer career journeys. Here is what you c an expect when you join our team: Career Growth: Whether you're a budding developer or a seasoned expert, we're invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority. Flexibility: Life is all about balance. Whether you're remote, hybrid, or on-site, we offer flexible options that fit your lifestyle. Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. We believe in securing identities-but it doesn't stop there. At Entrust, we're passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we're creating a community where everyone is encouraged to be themselves. Ready to Make an Impact? If you're excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let's build a more secure world-together. Apply today! For more information, visit . Follow us on, LinkedIn , Facebook , Instagram , and YouTube For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer For Canadian roles, or where applicable: Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact . Recruiter: Neha Rathore Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world - so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.
Associate User Researcher page is loaded Associate User Researcher Apply locations United Kingdom - London (Onfido) time type Full time posted on Posted Yesterday job requisition id R003591 Join us at Entrust At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely . Get to Know Us Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge , scalable technologies. But our secret weapon? Our people. It's the curiosity , dedication, and innovation that drive our success and help us anticipate the future. You'll be joining the team leading Entrust's Identity portfolio, including the solutions formerly Onfido (AI-powered digital identity solution). With the completed acquisition, Entrust now provides the industry's most comprehensive portfolio of AI-powered, identity-centric security solutions. Our technology helps businesses verify real identities using AI and biometrics, ensuring secure remote customer and business onboarding. By assessing government-issued IDs and facial biometrics with innovative dashboards and fraud signals, we provide companies with the assurance they need to operate securely while allowing people to access services quickly and safely. About the role We're looking for an Associate User Researcher to join our team at Entrust. In this role, you'll: Participate in all aspects of the user research process across different problem areas from strategic discovery to UX/usability testing; Support and eventually own the entire research process: problem definition and scoping, recruitment, note-taking, data analysis and management, insight generation, and storytelling. Develop a mixed methods approach by combining qualitative insights with metrics and product analytics Work within an agile product development team, while also supporting initiatives for marketing and sales; Surface insights that shape the direction of the company; Be a key contributor in growing the maturity of our User Research practice. As an Associate User Researcher, we understand you may be early in your career, so we'll provide learning opportunities, mentorship and support as you develop. You'll start by supporting smaller, well-scoped pieces of work and as you build confidence, you'll take on more responsibility and greater challenges . Minimum Qualifications You have 1 -3 years of experience in user research or have led qualitative research within your own field; Have basic training in design research, user-centred design, or UX methods Demonstrate the following qualities: Organised, resourceful, with a keen eye for detail Self-motivated, intellectually curious, and excited about solving big problems Strong communication , can distil complex concepts and ideas into clear, actionable messages Please note this is a hybrid role with 3 days a week in our London office. At Entrust, we don't just offer jobs - we offer career journeys. Here is what you c an expect when you join our team: Career Growth: Whether you're a budding developer or a seasoned expert, we're invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority. Flexibility: Life is all about balance. Whether you're remote, hybrid, or on-site, we offer flexible options that fit your lifestyle. Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. We believe in securing identities-but it doesn't stop there. At Entrust, we're passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we're creating a community where everyone is encouraged to be themselves. Ready to Make an Impact? If you're excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let's build a more secure world-together. Apply today! For more information, visit . Follow us on, LinkedIn , Facebook , Instagram , and YouTube For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer For Canadian roles, or where applicable: Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact . Recruiter: Claudia Vernon About Us Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world - so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.
Jul 12, 2025
Full time
Associate User Researcher page is loaded Associate User Researcher Apply locations United Kingdom - London (Onfido) time type Full time posted on Posted Yesterday job requisition id R003591 Join us at Entrust At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely . Get to Know Us Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge , scalable technologies. But our secret weapon? Our people. It's the curiosity , dedication, and innovation that drive our success and help us anticipate the future. You'll be joining the team leading Entrust's Identity portfolio, including the solutions formerly Onfido (AI-powered digital identity solution). With the completed acquisition, Entrust now provides the industry's most comprehensive portfolio of AI-powered, identity-centric security solutions. Our technology helps businesses verify real identities using AI and biometrics, ensuring secure remote customer and business onboarding. By assessing government-issued IDs and facial biometrics with innovative dashboards and fraud signals, we provide companies with the assurance they need to operate securely while allowing people to access services quickly and safely. About the role We're looking for an Associate User Researcher to join our team at Entrust. In this role, you'll: Participate in all aspects of the user research process across different problem areas from strategic discovery to UX/usability testing; Support and eventually own the entire research process: problem definition and scoping, recruitment, note-taking, data analysis and management, insight generation, and storytelling. Develop a mixed methods approach by combining qualitative insights with metrics and product analytics Work within an agile product development team, while also supporting initiatives for marketing and sales; Surface insights that shape the direction of the company; Be a key contributor in growing the maturity of our User Research practice. As an Associate User Researcher, we understand you may be early in your career, so we'll provide learning opportunities, mentorship and support as you develop. You'll start by supporting smaller, well-scoped pieces of work and as you build confidence, you'll take on more responsibility and greater challenges . Minimum Qualifications You have 1 -3 years of experience in user research or have led qualitative research within your own field; Have basic training in design research, user-centred design, or UX methods Demonstrate the following qualities: Organised, resourceful, with a keen eye for detail Self-motivated, intellectually curious, and excited about solving big problems Strong communication , can distil complex concepts and ideas into clear, actionable messages Please note this is a hybrid role with 3 days a week in our London office. At Entrust, we don't just offer jobs - we offer career journeys. Here is what you c an expect when you join our team: Career Growth: Whether you're a budding developer or a seasoned expert, we're invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority. Flexibility: Life is all about balance. Whether you're remote, hybrid, or on-site, we offer flexible options that fit your lifestyle. Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. We believe in securing identities-but it doesn't stop there. At Entrust, we're passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we're creating a community where everyone is encouraged to be themselves. Ready to Make an Impact? If you're excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let's build a more secure world-together. Apply today! For more information, visit . Follow us on, LinkedIn , Facebook , Instagram , and YouTube For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer For Canadian roles, or where applicable: Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact . Recruiter: Claudia Vernon About Us Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world - so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.
Sr Customer Success Manager Apply locations United Kingdom - London (Onfido) France - Paris (Onfido) time type Full time posted on Posted Yesterday job requisition id R003368 Career Growth, Flexibility and Collaboration! Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact! The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust's technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. Position Overview: As a Senior Customer Success Manager on the EMEA team, you will play a critical role in ensuring that our medium and large sized customers across the region achieve their goals, maximise the value of their investment in Onfido, and continue to grow their partnership with us. In this role, you will manage a portfolio of accounts, leading customer implementations and onboarding processes while nurturing strong, lasting client relationships. You will take the time to deeply understand each customer's unique priorities and challenges, ensuring they effectively utilise our product and realise its full potential. Senior Customer Success Managers at Onfido combine technical expertise, analytical prowess, and exceptional customer management skills. By analysing customer data and generating actionable insights, you will provide strategic recommendations to help customers enhance their results, streamline onboarding, and reduce fraud and risk. Responsibilities: Manage Customer Accounts: Oversee a portfolio of around 10-15 mid to large size accounts, actively monitoring customer performance metrics to ensure alignment with adoption and usage targets. Collaborate with Cross-Functional Teams: Partner closely with our Sales and Product teams to maintain a strong service offering, ensuring that customers receive exceptional value from their Onfido experience. Develop Expertise: Gain in-depth product and subject matter knowledge, allowing you to effectively present relevant features and functionality that meet specific customer needs. Proactively Address Challenges: Identify potential adoption and service blockers early, deploying proven strategies to overcome them and secure positive outcomes for customers. Build Strong Relationships: Foster productive relationships with internal stakeholders and external partners, ensuring seamless collaboration and communication. Master Technical Knowledge: Quickly learn, apply, and articulate the technical aspects of the Onfido platform, as well as understand competitor offerings to position our solutions effectively. Drive Growth: Identify opportunities to cross-sell additional Onfido products and increase usage. Collaborate with Account Executives to drive customer growth based on tangible value and outcomes. Be the Customer's Advocate: Work closely with clients to solve challenges, presenting tailored solutions while representing the customer's voice internally. Enhance Team Performance: Focus on personal and team development by sharing best practices, contributing to the overall effectiveness and scalability of the team. Qualifications: A minimum of 5 years in Customer Success Management, Client Services, Account Management, Technical Account Management, Implementation, or a similar role, with a proven ability to manage complex and high-value customer relationships. Advanced Portfolio Management: Extensive experience managing a Book of Business valued at $4M or more, with a strong track record of exceeding quarterly KPIs related to revenue, usage, and retention rates. Commercial and Technical Expertise: Deep understanding of business and technical challenges, particularly within IT development and deployment in the SaaS market. Strategic Business Solutions Focus: A forward-thinking approach with a focus on aligning customer success strategies to achieve critical business outcomes. Advanced Stakeholder Management: Demonstrable experience in managing and influencing high-level stakeholders. Expert Communication Skills: Exceptional ability to articulate complex information clearly and persuasively to both technical and non-technical audiences. Service Delivery Leadership: Proven leadership in overseeing service delivery, including monitoring performance and managing escalations. Data-Driven Decision-Making: Expertise in analyzing complex data sets to generate actionable insights that drive customer success. Extensive SaaS Experience: Significant experience working in SaaS environments. Preferred Qualifications: Multilingual Proficiency: Proficiency in a second language such as French, Spanish, or German is preferred. Benefits: 25 days annual leave plus a day off for your birthday. Two paid volunteering days per year. Private Medical + Dental Insurance through Allianz (extended up to 2 children). Life Assurance (3x Annual Base Salary). Generous paid parental leave. Life enrichment allowance of up to €95 per month. Expense up to €350 to purchase workstation setup equipment. About Entrust: Entrust keeps the world moving safely by enabling trusted experiences for identities, payments, and digital infrastructure. We offer an unmatched breadth of solutions that are critical to enabling trust for multi-cloud deployments, mobile identities, hybrid work, machine identity, electronic signatures, encryption, and more. For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer. For Canadian roles, or where applicable: Entrust values diversity and inclusion and we are committed to building a diverse workforce. If you require an accommodation, contact . Recruiter: Claudia Vernon
Feb 18, 2025
Full time
Sr Customer Success Manager Apply locations United Kingdom - London (Onfido) France - Paris (Onfido) time type Full time posted on Posted Yesterday job requisition id R003368 Career Growth, Flexibility and Collaboration! Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact! The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust's technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. Position Overview: As a Senior Customer Success Manager on the EMEA team, you will play a critical role in ensuring that our medium and large sized customers across the region achieve their goals, maximise the value of their investment in Onfido, and continue to grow their partnership with us. In this role, you will manage a portfolio of accounts, leading customer implementations and onboarding processes while nurturing strong, lasting client relationships. You will take the time to deeply understand each customer's unique priorities and challenges, ensuring they effectively utilise our product and realise its full potential. Senior Customer Success Managers at Onfido combine technical expertise, analytical prowess, and exceptional customer management skills. By analysing customer data and generating actionable insights, you will provide strategic recommendations to help customers enhance their results, streamline onboarding, and reduce fraud and risk. Responsibilities: Manage Customer Accounts: Oversee a portfolio of around 10-15 mid to large size accounts, actively monitoring customer performance metrics to ensure alignment with adoption and usage targets. Collaborate with Cross-Functional Teams: Partner closely with our Sales and Product teams to maintain a strong service offering, ensuring that customers receive exceptional value from their Onfido experience. Develop Expertise: Gain in-depth product and subject matter knowledge, allowing you to effectively present relevant features and functionality that meet specific customer needs. Proactively Address Challenges: Identify potential adoption and service blockers early, deploying proven strategies to overcome them and secure positive outcomes for customers. Build Strong Relationships: Foster productive relationships with internal stakeholders and external partners, ensuring seamless collaboration and communication. Master Technical Knowledge: Quickly learn, apply, and articulate the technical aspects of the Onfido platform, as well as understand competitor offerings to position our solutions effectively. Drive Growth: Identify opportunities to cross-sell additional Onfido products and increase usage. Collaborate with Account Executives to drive customer growth based on tangible value and outcomes. Be the Customer's Advocate: Work closely with clients to solve challenges, presenting tailored solutions while representing the customer's voice internally. Enhance Team Performance: Focus on personal and team development by sharing best practices, contributing to the overall effectiveness and scalability of the team. Qualifications: A minimum of 5 years in Customer Success Management, Client Services, Account Management, Technical Account Management, Implementation, or a similar role, with a proven ability to manage complex and high-value customer relationships. Advanced Portfolio Management: Extensive experience managing a Book of Business valued at $4M or more, with a strong track record of exceeding quarterly KPIs related to revenue, usage, and retention rates. Commercial and Technical Expertise: Deep understanding of business and technical challenges, particularly within IT development and deployment in the SaaS market. Strategic Business Solutions Focus: A forward-thinking approach with a focus on aligning customer success strategies to achieve critical business outcomes. Advanced Stakeholder Management: Demonstrable experience in managing and influencing high-level stakeholders. Expert Communication Skills: Exceptional ability to articulate complex information clearly and persuasively to both technical and non-technical audiences. Service Delivery Leadership: Proven leadership in overseeing service delivery, including monitoring performance and managing escalations. Data-Driven Decision-Making: Expertise in analyzing complex data sets to generate actionable insights that drive customer success. Extensive SaaS Experience: Significant experience working in SaaS environments. Preferred Qualifications: Multilingual Proficiency: Proficiency in a second language such as French, Spanish, or German is preferred. Benefits: 25 days annual leave plus a day off for your birthday. Two paid volunteering days per year. Private Medical + Dental Insurance through Allianz (extended up to 2 children). Life Assurance (3x Annual Base Salary). Generous paid parental leave. Life enrichment allowance of up to €95 per month. Expense up to €350 to purchase workstation setup equipment. About Entrust: Entrust keeps the world moving safely by enabling trusted experiences for identities, payments, and digital infrastructure. We offer an unmatched breadth of solutions that are critical to enabling trust for multi-cloud deployments, mobile identities, hybrid work, machine identity, electronic signatures, encryption, and more. For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer. For Canadian roles, or where applicable: Entrust values diversity and inclusion and we are committed to building a diverse workforce. If you require an accommodation, contact . Recruiter: Claudia Vernon
Career Growth, Flexibility and Collaboration! Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact! The Company: Entrust relies on curious, dedicated and innovative individuals who anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust's technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees, and consumers. We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves. Position Overview: Entrust is seeking a talented AI/regulatory attorney with strong interest and knowledge of artificial intelligence policy to join our global legal team. This role's primary function is to help the business navigate the evolving legislative and regulatory landscape relevant to Entrust's products and services (including AI) by providing legal guidance related to global regulatory frameworks, strategic guidance on product and service offerings, go-to-market strategy, and commercial support. The ideal candidate will have a solid understanding of technology transactions, AI, and a passion for assisting business teams with developing strategies and compliance processes around commercializing products and services for our customers. The candidate will also have experience working closely with technology providers and third-party data sources for AI-driven use cases and the ability to participate in executive engagements both internally and externally. The candidate must be a self-starter, clear communicator, and enjoy partnering with a diverse range of cross-functional teams on cutting-edge AI-powered digital identity solutions. You will join a growing team of lawyers working in a fast-paced, customer-focused, and dynamic environment. The specific areas of focus and responsibilities will change based on company priorities, new legal issues, and the regulatory and competitive ecosystem. Responsibilities: Serve as the primary subject matter expert on regulatory matters, including AI, related to Entrust's product offerings, go-to-market strategy, and commercial transactions. This role includes identifying, analyzing, and monitoring advancements in AI and other emerging regulations on a global scale, conducting research to identify potential legal risks, and contributing to discussions on data strategy and regulatory matters. Provide legal advice and day-to-day support on the foregoing to the legal team and greater organization and draft policies, processes, and contractual clauses around AI and other emerging regulatory issues to appropriately mitigate risk. Responsible for AI governance in partnership with business stakeholders; educate internal stakeholders on the legal landscape of AI, potential risks and opportunities, and best practices for responsible AI development and implementation. Actively participate on local leadership team as well as global, cross-functional teams. Serve as a site leader for legal in the London office, bringing a positive "can do" attitude, building strong relationships with internal teams at all levels inside and outside the legal team, and coordinating resources to work through priorities. Manage a large volume and variety of transactions, be highly responsive, and independently prioritize and manage projects effectively. Qualifications: Basic Qualifications: LLB (or its equivalent) from an accredited law school; a Masters of Laws would be a benefit; and authorized and licensed to practice law in at least one jurisdiction (including the jurisdiction from which you are working). Must be able to lawfully work within the jurisdiction in which you reside and have unrestricted work authorization for such country and to be willing and able to travel domestically and internationally. At least 10 years post-qualification experience in a law firm or legal department of a company (ideally with at least 3 years supporting an in-house corporate environment). Fluency in English, both oral and written, is a must; additional languages will be considered a major advantage (in particular French, Spanish, Dutch, German). Preferred Qualifications: The ideal candidate will have superior communication, leadership, and organizational skills; as well as process orientation and strategic thinking. Global regulatory expertise. Experience supporting commercial and technology legal teams in drafting and negotiating agreements; for example, supporting negotiations by providing guidance on and ensuring compliance with applicable regulatory requirements. Prior management experience and representation on a business unit leadership team. Proven history of strategic engagement and building regulatory frameworks and related processes. For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer. For Canadian roles, or where applicable: Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.
Feb 07, 2025
Full time
Career Growth, Flexibility and Collaboration! Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact! The Company: Entrust relies on curious, dedicated and innovative individuals who anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust's technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees, and consumers. We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves. Position Overview: Entrust is seeking a talented AI/regulatory attorney with strong interest and knowledge of artificial intelligence policy to join our global legal team. This role's primary function is to help the business navigate the evolving legislative and regulatory landscape relevant to Entrust's products and services (including AI) by providing legal guidance related to global regulatory frameworks, strategic guidance on product and service offerings, go-to-market strategy, and commercial support. The ideal candidate will have a solid understanding of technology transactions, AI, and a passion for assisting business teams with developing strategies and compliance processes around commercializing products and services for our customers. The candidate will also have experience working closely with technology providers and third-party data sources for AI-driven use cases and the ability to participate in executive engagements both internally and externally. The candidate must be a self-starter, clear communicator, and enjoy partnering with a diverse range of cross-functional teams on cutting-edge AI-powered digital identity solutions. You will join a growing team of lawyers working in a fast-paced, customer-focused, and dynamic environment. The specific areas of focus and responsibilities will change based on company priorities, new legal issues, and the regulatory and competitive ecosystem. Responsibilities: Serve as the primary subject matter expert on regulatory matters, including AI, related to Entrust's product offerings, go-to-market strategy, and commercial transactions. This role includes identifying, analyzing, and monitoring advancements in AI and other emerging regulations on a global scale, conducting research to identify potential legal risks, and contributing to discussions on data strategy and regulatory matters. Provide legal advice and day-to-day support on the foregoing to the legal team and greater organization and draft policies, processes, and contractual clauses around AI and other emerging regulatory issues to appropriately mitigate risk. Responsible for AI governance in partnership with business stakeholders; educate internal stakeholders on the legal landscape of AI, potential risks and opportunities, and best practices for responsible AI development and implementation. Actively participate on local leadership team as well as global, cross-functional teams. Serve as a site leader for legal in the London office, bringing a positive "can do" attitude, building strong relationships with internal teams at all levels inside and outside the legal team, and coordinating resources to work through priorities. Manage a large volume and variety of transactions, be highly responsive, and independently prioritize and manage projects effectively. Qualifications: Basic Qualifications: LLB (or its equivalent) from an accredited law school; a Masters of Laws would be a benefit; and authorized and licensed to practice law in at least one jurisdiction (including the jurisdiction from which you are working). Must be able to lawfully work within the jurisdiction in which you reside and have unrestricted work authorization for such country and to be willing and able to travel domestically and internationally. At least 10 years post-qualification experience in a law firm or legal department of a company (ideally with at least 3 years supporting an in-house corporate environment). Fluency in English, both oral and written, is a must; additional languages will be considered a major advantage (in particular French, Spanish, Dutch, German). Preferred Qualifications: The ideal candidate will have superior communication, leadership, and organizational skills; as well as process orientation and strategic thinking. Global regulatory expertise. Experience supporting commercial and technology legal teams in drafting and negotiating agreements; for example, supporting negotiations by providing guidance on and ensuring compliance with applicable regulatory requirements. Prior management experience and representation on a business unit leadership team. Proven history of strategic engagement and building regulatory frameworks and related processes. For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer. For Canadian roles, or where applicable: Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.