MMP Consultancy

Role : Director of Property Services Location : (Hybrid - minimum 2 days per week in office in London) Salary : 97,000 + market-leading benefits MMP Consultancy is partnering with a large public sector organisation in London to appoint an experienced Director of Property Services to lead a complex, multi-disciplinary property function at a critical point of transformation and investment. This is a senior leadership role with strategic, operational and regulatory responsibility across a diverse housing and property portfolio, placing safety, compliance, sustainability and resident outcomes at the heart of service delivery. Direct Reports You will provide leadership and oversight across the following functions: Assistant Director of Housing Services Head of Reinvestment & Sustainability Head of Compliance & Building Safety Head of Repairs Head of Programming & Asset Data Purpose of the Role Provide strategic leadership and effective management of Property and Housing Services Create and deliver a compelling long-term vision for the organisation's property portfolio Develop and implement asset management, sustainability and housing standards strategies Ensure the asset portfolio is safe, compliant, financially viable and performing optimally Lead regulatory compliance, including the Building Safety Act and Social Housing Act Build strong, value-for-money partnerships with contractors and service providers Work collaboratively at Executive level to deliver integrated, resident-focused housing services Key Responsibilities Corporate Leadership & Governance Attend and contribute to Board and Committee meetings, presenting clear and concise reports Lead the development and delivery of Property & Housing Services strategies, policies and procedures Provide expert advice on statutory, regulatory and sector changes and their organisational impact Produce robust business plans aligned to future demand, risk and financial sustainability Ensure high-quality performance reporting, KPI monitoring and continuous improvement Maintain strong relationships with regulators, commissioners, funders and key stakeholders Asset Management Lead delivery of the Asset Management Strategy in line with organisational objectives Improve asset data quality, integration and governance to inform investment decisions Act as subject matter expert for asset management system implementation Oversee planned investment programmes including Decent Homes, safety and sustainability works Identify and secure funding opportunities to enhance and future-proof the housing stock Lead delivery of environmental sustainability and carbon reduction strategies Ensure transparency, accountability and Board assurance on asset decisions Repairs & Maintenance Provide strategic leadership of repairs and technical services Ensure effective procurement, contract management and performance monitoring Maintain robust controls around cost, quality, compliance and customer satisfaction Oversee in-house and outsourced delivery models to ensure value for money Manage operational and financial performance across all repairs services Compliance & Building Safety Lead and be accountable for landlord health & safety and building safety compliance Ensure full compliance with the Building Safety Act and Fire Safety legislation Oversee delivery of inspection, servicing and remediation programmes Lead development of digital safety systems, including the Golden Thread Maintain oversight of high-risk buildings, remediation programmes and FRA actions Provide strategic advice to senior leadership on building and fire safety matters Redevelopment & Reinvestment Oversee capital funding bids and redevelopment opportunities Lead stock appraisal, disposal and reinvestment strategies Support delivery of refurbishment and redevelopment projects aligned to future needs Work closely with Finance to assess investment viability and risk Housing Services Oversight Support and challenge senior housing leadership to ensure effective service delivery Oversee income management, rent collection and housing revenue performance Ensure leases, management agreements and asset registers are accurate and compliant Hold partner landlords to account where maintenance responsibilities sit externally Financial & People Management Lead budget setting, forecasting and financial control across Property Services Ensure strong financial discipline, value for money and efficiency delivery Provide visible leadership, direction and development to senior managers and teams Drive a culture of accountability, performance excellence and continuous improvement About You You will be a senior property leader with: Significant experience operating at Director / Head of Service level Strong knowledge of social housing, asset management and building safety legislation A proven track record of leading large, complex property portfolios Experience working with Boards, Committees and Executive teams Strong commercial, financial and contract management capability A collaborative leadership style with a clear focus on resident outcomes For a confidential conversation or further details, please contact or (phone number removed)

MMP Consultancy are looking to recruit a Housing Officer to join a Local Authority based in Essex. As a Housing Officer you will be required to respond to reports of anti-social behaviour, tenancy changes, safeguarding concerns and other tenancy related issues as per job description. The role requires excellent customer service and organisational skills and an ability to be able to work independently as well as part of a team. Duties: To work as part of a team dealing with all aspects of estate and tenancy management. Be the point of contact for tenant and leaseholders in the provision of a comprehensive estate management for people and property ensuring all customers are given help and support in making their tenancies sustainable. Investigate and take appropriate action in relation to tenancy and estate management enquiries, including anti-social behaviour, harassment, and neighbour disputes, unauthorised occupation of the client's stock, successions and assignments and breaches of tenancy (excluding rent arrears) and estate related incidents. Ensure that comprehensive, up-to-date, clear, easily accessible, written notes and documentation are maintained on individual cases / incidents and where appropriate electronic records are regularly updated and maintained Attend court, case conferences, panels and other meetings in connection with the service and present relevant up-to-date information so that informed decisions may be taken to resolve the situation. Person Specification: Proven experience in the housing sector, preferably with a local authority or registered social landlord. Strong customer service skills with a commitment to delivering high standards. Experience in supporting vulnerable clients, demonstrating empathy and understanding. Excellent time management and organisational skills. Familiarity with housing policies and procedures, ensuring compliance and best practices. Full UK Driving Licence, with access to vehicle Knowledge of tenancy management and legislation

MMP Consultancy is seeking experienced Building Surveyors to support a social housing organisation based across Bristol, Wiltshire and Gloucestershire. This is a temporary ongoing position with a flexible day rate, depending on the successful candidate's level of experience. Permanent positions are also available. Candidates must have proven experience working within a social housing organisation such as a housing association, local authority or a social housing contractor/consultancy to be considered for these roles. Candidates must have experience in one or more of the following areas: Disrepair Damp & mould Stock condition surveys Planned works Maintenance & repairs Cyclical works Candidates without qualifications, but with years of demonstrable social housing experience, will be considered. However, qualifications and memberships are highly desirable such as: MRICS RICS Degree in Building Surveying HNC in Building Surveying or construction related HND in Building Surveying or construction related

MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor on an Ongoing Basis, based in Bedfordshire. You will be supplied with a Company branded vehicle. We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities: Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion Ideal Candidate: Present previous experience of working within Social Housing or Local Authority Resident Liaison/Community Engagement capacity Experience of supporting planned works programmes Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

MMP Consultancy is seeking experienced Building Surveyors to support a social housing organisation based across Hampshire and West Sussex. This is a temporary ongoing position with a flexible day rate, depending on the successful candidate's level of experience. Permanent positions are also available. Candidates must have proven experience working within a social housing organisation such as a housing association, local authority or a social housing contractor/consultancy to be considered for these roles. Candidates must have experience in one or more of the following areas: Disrepair Damp & mould Stock condition surveys Planned works Maintenance & repairs Cyclical works Candidates without qualifications, but with years of demonstrable social housing experience, will be considered. However, qualifications and memberships are highly desirable such as: MRICS RICS Degree in Building Surveying HNC in Building Surveying or construction related HND in Building Surveying or construction related

MMP Consultancy is seeking experienced Building Surveyors to support a social housing organisation based across Manchester and Liverpool. This is a temporary ongoing position with a flexible day rate, depending on the successful candidate's level of experience. Permanent positions are also available. Candidates must have proven experience working within a social housing organisation such as a housing association, local authority or a social housing contractor/consultancy to be considered for these roles. Candidates must have experience in one or more of the following areas: Disrepair Damp & mould Stock condition surveys Planned works Maintenance & repairs Cyclical works Candidates without qualifications, but with years of demonstrable social housing experience, will be considered. However, qualifications and memberships are highly desirable such as: MRICS RICS Degree in Building Surveying HNC in Building Surveying or construction related HND in Building Surveying or construction related

MMP Consultancy is seeking experienced Building Surveyors to support a social housing organisation based in the West Midlands. This is a temporary ongoing position with a flexible day rate, depending on the successful candidate's level of experience. Permanent positions are also available. Candidates must have proven experience working within a social housing organisation such as a housing association, local authority or a social housing contractor/consultancy to be considered for these roles. Candidates must have experience in one or more of the following areas: Disrepair Damp & mould Stock condition surveys Planned works Maintenance & repairs Cyclical works Candidates without qualifications, but with years of demonstrable social housing experience, will be considered. However, qualifications and memberships are highly desirable such as: MRICS RICS Degree in Building Surveying HNC in Building Surveying or construction related HND in Building Surveying or construction related

MMP Consultancy are looking to recruit an Income Officer on a Fixed Term basis, based in South East London. Salary: 39,268 Per Annum Main Responsibilities: Offer a courteous and polite service to the clients customers, dealing with requests promptly and giving accurate and fair advice. Support the Neighbourhood Services team in resolving tenancy management issues. Support the Neighbourhood Services Team in identifying, reporting and Investigation of reports of tenancy fraud and sub-letting Lead the recovery across all tenures of rent, service charge and other debt, including former tenant, proactively and in accordance with the clients Policies and Procedures, taking prompt action where required to ensure that, arrears are kept in line with agreed targets. Where required, across all tenures, take all steps in the legal process including representing the client at Court and First Tier Tribunals, and present cases on behalf of the client. Prepare statistics and information on patch arrears management within a reasonable timescale, as required. Working with the financial inclusion team, Support providers, Local Authority, DWP and other external agencies ensure residents receive the support necessary to pay rents and service charges. In liaison with the Neighbourhoods Team and Financial Inclusion Team ensure agreements reached with outgoing residents regarding outstanding debt, and incoming residents are able to meet the financial obligations they are undertaking. Provide support and advice to tenants and other representative groups, as required where relating to the promotion of payment of rent and service charges and financial inclusion, including attending external tenants meetings, including those outside office opening hours and in line with the clients commitment to resident involvement in service delivery. Where required lead on the revenue recovery for any homeownership tenures within the patch in line with clients policies and procedures and with legislation. This includes liaising with the Leasehold Officer and Rent and Service Charge Project Manager to provide comprehensive responses to service charge enquires where relate to recovery. Requirements: Proven experience of debt/arrears recovery - preferably in the housing sector. Computer literate, with knowledge of Word and Excel Good numeracy skills to a standard which enable the calculation of rent and service charge payments Good verbal and written communication skills and an ability to effectively represent the Association externally Ability to sensitively manage difficult situations with residents to achieve positive outcomes. Ability to manage a varied and busy workload to meet deadlines and targets Knowledge of the legal processes involved in arrears recovery Knowledge of housing and welfare benefits

MMP Consultancy are looking to recruit a Procurement Officer in Essex. This will be on a temporary contract. Pay Rate: 400 Per Day Responsibilities: Support compliant procurement activities across a range of categories, ensuring best value and adherence to regulations Support major strategic projects, providing commercial insight and procurement guidance from concept to delivery Support the Development of tender documentation, evaluate submissions, and contribute to award recommendations Build strong relationships with internal stakeholders to understand needs and enable effective sourcing Support the management of contracts proactively, monitoring performance, risks, and opportunities for improvement Contribute to procurement transformation, helping modernise processes, templates, and ways of working Skills & Experience Required: Experienced and qualified procurement professional who has CIPS and TPP qualifications Previous experience of working within the public sector, ideally in local government. A knowledge of the construction industry would be highly advantageous. This role requires a 'hands on' operational approach to the role rather than a strategic lead. Must be able to travel to the site on a regular basis and be available to start on short notice.

MMP Consultancy are looking to recruit an Administrator on a temporary basis, in North London Main Responsibilities: Accurately input overdue jobs and completed tasks into relevant systems. Ensure records are updated with completion details. Identify jobs that need to be brought forward based on urgency and deadlines, maintaining an efficient workflow. Reach out to tenants via phone and email to schedule and confirm repair appointments. Provide clear information about the nature of repairs and expected timeframes, addressing any concerns or queries they may have. Handle repair requests and log them into the appropriate systems. Coordinate with maintenance teams and contractors to ensure timely resolution of reported issues. Record updates and maintain accurate reports on ongoing repairs. Organise and respond to incoming emails related to repairs and maintenance inquiries. Prioritise urgent messages, flag important correspondence, and ensure timely follow-ups to maintain smooth communication. Experience Required: Experience in working in a responsive repair's environment. Experience of raising, monitoring and recording work orders though a relevant housing / repair management system. Experience in coordinating and following up on work programmes. Ability to work independently, exercising good initiative and judgement Excellent written and verbal communication skills.

An exciting opportunity has arisen for an experienced Planner to work with a Housing Provider based in Manchester on an ongoing temporary basis. This role would suit Repairs Planners, Repairs Scheduler's, Repairs Administrators with previous experience of repairs diagnosis and scheduling. Duties: Provide effective planning of regional operative's diaries working closely with the regional operational team to support the achievement of operational KPIs. Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area. Maintain the scheduling system and provide internal and external customers with timely and accurate information. Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues. Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales. Work closely with the commercial team in relation to subcontractors purchase orders and variation orders to ensure continued value for money and commercial procedures are followed. Ensure compliance with GDPR regulations when processing customer data. Take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues. Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported. Experience Required: Excellent communicator, with strong organisational skills GCSEs at Grade C or above and including Mathematics and English Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment Experience of using database systems (Connect / Northgate / DRS) Construction related knowledge Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity

MMP Consultancy are working with a fantastic organisation to recruit a Housing Standards Officer to join them on a temporary basis in West Sussex. Responsibilities: To discharge the duties of the post in accordance with the Corporate Plan with a view to continuous improvement of clients services. Work with other staff and management of the Housing Standards Team, to help ensure the team delivers the highest quality environmental health services possible. Promote an enthusiastic, positive, and professional atmosphere within the Housing Standards Team and to provide a customer and stakeholder focused approach. Contribute positively to a "team working ethos", both within the Environmental Health service and the client as a whole. Investigate and carry out operational inspections relating to the assessment and licensing of Houses in Multiple Occupation. Apply all relevant environmental health legislation, regulations and appropriate licensing to ensure properties are safe and fit to occupy. Investigate and carry out inspections of all housing related complaints. To apply all relevant environmental health legislation, regulations and appropriate licensing to ensure properties are safe and fit to occupy. Respond to Disabled Facility Grant enquiries in a timely manner; process, inspect and deliver appropriate adaptations in accordance with Occupational Therapist recommendations together with associated financial assistance and maintaining appropriate records. Skills & Experience Recent experience of carrying out inspections and applying current housing standards. Ability to interpret specialist information e.g. technical plans/drawings and specifications. Experience in processing, inspecting and delivering Disabled Facilities Grants. Recent experience of carrying out assessments and licensing of Houses in Multiple Occupation. Recent experience of carrying out inspections and applying current housing standards using the Housing Health and Safety Rating System (HHSRS).

MMP Consultancy are looking to recruit an Income Recovery Officer on a Fixed Term basis, based in Kent. Salary: 34,552 Per Annum Main Responsibilities: Maximise income with prompt recovery of rent arrears and other debts across all tenancy types, including leaseholders, shared owners, general needs and supported tenants. Manage rent account effectively and provide excellent tailored services according to need to sustain tenancies and signpost for appropriate support, including foodbank and utility cost referrals Promptly and accurately follow the arrears process dealing with all aspects of income recovery from first stage letters, phone calls, emails, text messaging, through to court action and eviction stages. Phoning customers and sending letters, carry out home visits and unannounced visits across a patch of properties and negotiate the best possible payment agreements to clear arrears as soon as reasonably possible. Represent the organisation and present a professional image at Court, including organising our claims with a high level of accuracy Undertake any other duties to meet the requirements of the role Demonstrate a track record of delivering service excellence to a customer base. A record of achievement in making a difference whilst meeting challenging targets. Represent the organisation and present a professional image at Court, including organising our claims with a high level of accuracy Serve Notices of Seeking Possession in the prescribed method. Requirements: Ability to work under pressure and meet strict deadlines and prioritise workloads Knowledge or the willing to learn the legal process is essential to this role to follow court protocols. Proven communication, interpersonal and written skills that can be adapted to suit all recipients Knowledge or willingness to learn income procedures and legal requirements and the skills to prepare court paperwork and represent the client in a professional manner at Court. Good knowledge and ability to use a variety of ICT programmes. Be quick to learn and work accurately Determined to achieve great results and support for our tenants. The ability to deal effectively, and with compassion, tenants who may be upset or difficult. Excellent time management skills and the ability to make the best use of time. Self-motivated to be able to work independently and with the ability to self-manage own learning.

MMP Consultancy are looking to recruit a Repairs Planner, based in North and North West London on a Ongoing basis. The Repairs Planner will work closely with the Maintenance Team to ensure that all repairs and maintenance work is carried out in a timely and efficient manner. The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads. You will liaise with residents and contractors to ensure that all works are completed to a high standard. Main Responsibilities: Manage Operatives diaries. Planning repairs works for pre and post inspection, reactive and emergency repairs. Prioritising emergency works. Booking appointments and allocating works to the available operatives and following works from start through to completion. Ensure all relevant data is updated on a timely basis. Liaising with tenants and Operatives to arrange repairs. Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work. Take part in meetings, supervision, training as requested by the manager. Experience Required: Previous experience of working with a Housing Association / Local Authority or contractor in either a Planning, Scheduling or Customer Service capacity Excellent communicator, with strong organisational skills GCSEs at Grade C or above and including Mathematics and English Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment Experience of using database systems (Connect / Northgate / DRS) Construction related knowledge

MMP Consultancy are currently seeking a Programme Manager to deliver a contract between a service provider for data on an asset management programme for a Public Sector Housing organisation based in London. Contract: 18 Months (One Week Notice) Rate: 600 per day (Inside IR35) Location: London Hybrid: 3/2 day split Key Duties: Oversee the planning, scheduling, and execution of survey projects, ensuring timely access and delivery. Manage stakeholder communications, including customized correspondence and issue resolution related to survey access and project queries. Lead data analysis efforts, tracking key metrics such as work volume, no-access incidents, and survey progress for reporting purposes. Coordinate with internal teams and external partners to resolve access issues and manage project blocks. Support executive teams by preparing minutes, drafting reports, and facilitating effective communication. Oversee the management of contractors, including invoice payments, access concerns, and quality assurance. Monitor and support the use of project management systems, providing training and troubleshooting as needed. Lead and coordinate recruitment efforts for roles such as M&E Surveyor, Contract Officer, and Data Analyst. Develop and enhance communication strategies around no-access issues and project changes, ensuring clear and direct stakeholder messaging. Manage programme risks, resolve issues, and ensure continuous improvement across all project elements. Contribute to asset management strategy-related works to ensure alignment with overall project and organizational objectives. Preferred Skills: Proven experience in programme management, project coordination, or related roles. Strong analytical and data interpretation skills. Excellent communication and stakeholder management abilities. Capable of managing multiple priorities simultaneously. Skilled in using project management and reporting systems. Problem-solving mindset with the ability to react quickly to dynamic project issues. Familiarity with HHSRS monitoring processes. Knowledge of contract management and invoicing procedures.

MMP Consultancy is currently seeking a Building Safety Manager for a long-term interim contract paying 350 - 400 per day (Inside IR35) - covering South London. As a Building Safety Manager, you will play a critical role in ensuring the safety of London's residents by identifying and addressing potential fire safety hazards in high and medium-rise residential buildings. You will be responsible for developing and implementing a risk-based inspection programme, reviewing data on external wall systems, and engaging with building proprietors to identify and address cladding and fire safety deficiencies. Required Skills: Strong analytical and problem-solving skills to identify and mitigate fire safety risks Excellent communication and interpersonal skills to engage with building proprietors, stakeholders, and internal teams Ability to work independently and collaboratively as part of a team Strong attention to detail and organizational skills to manage multiple tasks and priorities Familiarity with building safety regulations, codes, and standards Proficiency in data analysis and reporting Nice to Have Skills: Experience with risk assessment and mitigation techniques Knowledge of building safety regulations, codes, and standards Familiarity with data management systems and software Experience with stakeholder engagement and communication Preferred Education and Experience: Degree in a relevant field such as Building Services Engineering, Fire Safety, or a related discipline Minimum 3 years of experience in building safety, fire safety, or a related field Experience working in a regulatory or enforcement role Other Requirements: Ability to travel to various locations throughout the Borough Valid driver's license and ability to drive a company vehicle Certifications in fire safety or building safety (e.g. Fire Safety Manager, Building Safety Manager)

MMP Consultancy are working with a fantastic organisation to recruit a Call Handler to join them on a Temporary Contract based in Finsbury Park. We are seeking enthusiastic individual who thrives in challenging atmospheres and can remain calm under pressure. You will be responsible for answering and redirecting calls. Ensuring all queries are dealt with in a time effective manner with excellent results. Key Responsibilities: Receive and record telephone calls from a range of people and personnel Provide advice to clients as directed by protocols and policies Liaising with internal and external stakeholders in order to resolve all queries raised Updating the database to ensure all queries and resolutions are logged Skills Required: Experience of working in a Call Handling or Customer Service based role Exceptional customer service skills A good attitude and willingness to learn Ability to remain calm under pressure and challenging atmosphere Excellent written and verbal communication skills.

We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities: Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion Ideal Candidate: Present previous experience of working within Social Housing or Local Authority Resident Liaison/Community Engagement capacity Experience of supporting planned works programmes Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales