Hubstaff blog
Summary We're looking for a proactive, relationship-focused Customer Success Manager (CSM) to join our evolving Success team and support customers across the EMEA region. You'll manage a portfolio of approximately 100-150 accounts, helping customers achieve measurable outcomes through strong onboarding, consistent engagement, and ongoing product adoption. This is a fully remote role, open only to full-time employees based in the United Kingdom. What You'll Do Build and maintain trust-based relationships across your customer portfolio, focusing on satisfaction, engagement, and renewals. Lead onboarding, product training, regular check-ins, and value-driven interactions throughout the customer lifecycle. Monitor customer health, identify churn risks or adoption gaps, and take proactive steps to retain and grow accounts. Collaborate with cross-functional teams (Sales, Product, Marketing, Support) to surface insights and improve the overall experience. Support expansion opportunities by identifying customer needs and passing leads to the sales team (no closing responsibilities). Contribute to team OKRs tied to onboarding completion, GRR, NRR, feature adoption, and customer feedback loops. You're a Great Fit If You Have 2+ years of experience in a Customer Success or similar customer-facing role within a SaaS environment. Are skilled at managing 100+ small to mid-sized customer accounts , balancing quality engagement with efficiency. Are empathetic, proactive, and genuinely enjoy helping others succeed. Are organized, detail-oriented, and confident working toward outcome-based goals. Use data and customer metrics to guide your actions and measure success. Communicate clearly - whether on Zoom, in email, or over Slack. Are comfortable with tools like Vitally, HubSpot, Slack , or excited to learn new platforms. Why You Should Apply: Competitive Compensation This role is open to full-time employees based in the UK (contractors are not eligible). Base Salary: GBP 40,000/year Monthly Commission Plan Benefits & Perks We offer a thoughtfully designed benefits package that balances local standards with Hubstaff's commitment to flexibility, well-being, and growth . While the exact offerings vary by country, all full-time employees can expect: Competitive private health insurance Pension contributions aligned with UK regulations Paid time off that respects local laws and encourages rest Annual stipends for your home office, wellness, or professional development Clear career path with transparent performance criteria Work Style & Flexibility This is a fully remote role open to employees based in the UK While we offer a high level of flexibility, this role follows a Monday-Friday schedule, working an average of 8 hours/day during standard business hours We trust you to manage your time responsibly. You'll have the flexibility to adjust your start and end times - whether that means starting a bit earlier or later, or stepping away briefly during the day for a walk, school pickup, a short workout, or a quick appointment. We're happy to accommodate personal needs as long as your schedule remains aligned with team expectations and customer commitments. Unforgettable Retreats Celebrate Success Together : Join us for unforgettable annual retreats in stunning locations - past events included the Dominican Republic, Mexico, and Ibiza, Spain. Where will we go next? Be Part of Our Mission Empower the Future of Work : Hubstaff has been remote-first for over 13 years, helping shape the future of work. Proven Track Record : We've experienced strong, organic growth and secured our first external investment in 2023 to scale even faster. The Best is Yet to Come : Help build what's next. Your impact here matters - for our product, our customers, and the global workforce. Company Overview Our mission is to empower people to have their most productive workday. To do this we have built the industry-leading workforce analytics platform for remote and distributed teams. We were an early believer in the remote work trend and have been one hundred percent remote from day one, which was over a decade ago. With a focus on transparency and accountability, our software provides valuable insights about work habits. Our platform powers time and activity tracking, shift/schedule management, as well as invoicing, and payments for over 95,000 businesses. But we are just getting started. We believe that the remote work trend represents the biggest tectonic shift in the business world since the advent of the PC and that the majority of companies will have a tool like Hubstaff in their tech stack within the next decade. We have a winning culture and want to talk to you about how to help us continue our incredible momentum.
Summary We're looking for a proactive, relationship-focused Customer Success Manager (CSM) to join our evolving Success team and support customers across the EMEA region. You'll manage a portfolio of approximately 100-150 accounts, helping customers achieve measurable outcomes through strong onboarding, consistent engagement, and ongoing product adoption. This is a fully remote role, open only to full-time employees based in the United Kingdom. What You'll Do Build and maintain trust-based relationships across your customer portfolio, focusing on satisfaction, engagement, and renewals. Lead onboarding, product training, regular check-ins, and value-driven interactions throughout the customer lifecycle. Monitor customer health, identify churn risks or adoption gaps, and take proactive steps to retain and grow accounts. Collaborate with cross-functional teams (Sales, Product, Marketing, Support) to surface insights and improve the overall experience. Support expansion opportunities by identifying customer needs and passing leads to the sales team (no closing responsibilities). Contribute to team OKRs tied to onboarding completion, GRR, NRR, feature adoption, and customer feedback loops. You're a Great Fit If You Have 2+ years of experience in a Customer Success or similar customer-facing role within a SaaS environment. Are skilled at managing 100+ small to mid-sized customer accounts , balancing quality engagement with efficiency. Are empathetic, proactive, and genuinely enjoy helping others succeed. Are organized, detail-oriented, and confident working toward outcome-based goals. Use data and customer metrics to guide your actions and measure success. Communicate clearly - whether on Zoom, in email, or over Slack. Are comfortable with tools like Vitally, HubSpot, Slack , or excited to learn new platforms. Why You Should Apply: Competitive Compensation This role is open to full-time employees based in the UK (contractors are not eligible). Base Salary: GBP 40,000/year Monthly Commission Plan Benefits & Perks We offer a thoughtfully designed benefits package that balances local standards with Hubstaff's commitment to flexibility, well-being, and growth . While the exact offerings vary by country, all full-time employees can expect: Competitive private health insurance Pension contributions aligned with UK regulations Paid time off that respects local laws and encourages rest Annual stipends for your home office, wellness, or professional development Clear career path with transparent performance criteria Work Style & Flexibility This is a fully remote role open to employees based in the UK While we offer a high level of flexibility, this role follows a Monday-Friday schedule, working an average of 8 hours/day during standard business hours We trust you to manage your time responsibly. You'll have the flexibility to adjust your start and end times - whether that means starting a bit earlier or later, or stepping away briefly during the day for a walk, school pickup, a short workout, or a quick appointment. We're happy to accommodate personal needs as long as your schedule remains aligned with team expectations and customer commitments. Unforgettable Retreats Celebrate Success Together : Join us for unforgettable annual retreats in stunning locations - past events included the Dominican Republic, Mexico, and Ibiza, Spain. Where will we go next? Be Part of Our Mission Empower the Future of Work : Hubstaff has been remote-first for over 13 years, helping shape the future of work. Proven Track Record : We've experienced strong, organic growth and secured our first external investment in 2023 to scale even faster. The Best is Yet to Come : Help build what's next. Your impact here matters - for our product, our customers, and the global workforce. Company Overview Our mission is to empower people to have their most productive workday. To do this we have built the industry-leading workforce analytics platform for remote and distributed teams. We were an early believer in the remote work trend and have been one hundred percent remote from day one, which was over a decade ago. With a focus on transparency and accountability, our software provides valuable insights about work habits. Our platform powers time and activity tracking, shift/schedule management, as well as invoicing, and payments for over 95,000 businesses. But we are just getting started. We believe that the remote work trend represents the biggest tectonic shift in the business world since the advent of the PC and that the majority of companies will have a tool like Hubstaff in their tech stack within the next decade. We have a winning culture and want to talk to you about how to help us continue our incredible momentum.
Hubstaff blog
Senior Full Stack Engineer - Contractor full time Goodnotes HQ: London, London, United Kingdom Remote job Jan 27 We want to make work and study more efficient and enjoyable, by providing the best digital paper solution possible. We plan to be the go-to tool for all forms of notes. Our digital paper and learning ecosystem inspires anyone to take notes, share what they know, collaborate with others, and learn as a community. Join our core mobile team to plan and drive our new initiatives, especially shipping it to multiple platforms i.e. Web, Android, and Windows. Our iOS app has been featured by Apple and loved by millions of users, and we are now bringing it to one step further by expanding user base to all platforms. By leveraging latest technologies, you will build and own the entire lifecycle of new user-facing features, and at the same time solve and improve the technical challenges that are unique and fun. This is a not-to-be-missed opportunity to work with some of the best engineers in the region. About the role: This is the role for you, if you're excited to work on the things listed below: Bring our core iOS App to cross platforms i.e. Web, Android and Windows systems, based on scope and requirements, using cross-platform SDKs. Rapidly build prototypes/simulations from mockups that can be directly implemented. Improve rendering performance and memory optimizations to create a performant UX. Support, maintenance and ongoing development for existing applications and projects. Unit-test code for robustness, including edge cases, usability, and general reliability. Continuously discover, evaluate, and implement new technologies to maximize development efficiency. Shipping Progressive Web Apps (PWA) to various platforms utilising latest technologies. The skills you will need to be successful in the above: Experience building modern web applications using libraries and frameworks like: React/Redux. Expertise with TypeScript and Node.js. Experience building cross-platform SDKs for shipping one or more non-trivial apps on respective app stores. Expertise in cloud storage, deployment and computing. We use AWS but we're open to other platform experience. Can ship great quality products efficiently; you follow best practices (CI/CD, automated testing, version control). Strong fundamentals in Computer Science; you know how things work under the hood. Excellent problem-solving, communication, and story-telling skills. Experience building PWA with offline-capabilities; bonus if you have used WebAssembly (WASM). At Goodnotes, we want to build a team as diverse as our user base. Even if you don't meet all the above requirements, you may still be a great fit for the role, so please consider still applying. If you align with our values, are passionate about our product and what you do, we would love to hear from you! The interview process: Introduction: The Talent Team want to hear more about your background, what you are looking for, and why you'd like to join Goodnotes. Live coding & Technical interview: A live coding call with one of our engineers. This is where you get to see what it would be like working at Goodnotes as well as the chance to ask any engineering questions you may have. Hiring Manager interview: A call with your hiring manager. This is the person who will be managing you day to day, working on your growth and development with you as well as support you throughout your career at Goodnotes. Note: Employment is contingent upon successful completion of background checks, including verification of employment, education, and criminal records.
Senior Full Stack Engineer - Contractor full time Goodnotes HQ: London, London, United Kingdom Remote job Jan 27 We want to make work and study more efficient and enjoyable, by providing the best digital paper solution possible. We plan to be the go-to tool for all forms of notes. Our digital paper and learning ecosystem inspires anyone to take notes, share what they know, collaborate with others, and learn as a community. Join our core mobile team to plan and drive our new initiatives, especially shipping it to multiple platforms i.e. Web, Android, and Windows. Our iOS app has been featured by Apple and loved by millions of users, and we are now bringing it to one step further by expanding user base to all platforms. By leveraging latest technologies, you will build and own the entire lifecycle of new user-facing features, and at the same time solve and improve the technical challenges that are unique and fun. This is a not-to-be-missed opportunity to work with some of the best engineers in the region. About the role: This is the role for you, if you're excited to work on the things listed below: Bring our core iOS App to cross platforms i.e. Web, Android and Windows systems, based on scope and requirements, using cross-platform SDKs. Rapidly build prototypes/simulations from mockups that can be directly implemented. Improve rendering performance and memory optimizations to create a performant UX. Support, maintenance and ongoing development for existing applications and projects. Unit-test code for robustness, including edge cases, usability, and general reliability. Continuously discover, evaluate, and implement new technologies to maximize development efficiency. Shipping Progressive Web Apps (PWA) to various platforms utilising latest technologies. The skills you will need to be successful in the above: Experience building modern web applications using libraries and frameworks like: React/Redux. Expertise with TypeScript and Node.js. Experience building cross-platform SDKs for shipping one or more non-trivial apps on respective app stores. Expertise in cloud storage, deployment and computing. We use AWS but we're open to other platform experience. Can ship great quality products efficiently; you follow best practices (CI/CD, automated testing, version control). Strong fundamentals in Computer Science; you know how things work under the hood. Excellent problem-solving, communication, and story-telling skills. Experience building PWA with offline-capabilities; bonus if you have used WebAssembly (WASM). At Goodnotes, we want to build a team as diverse as our user base. Even if you don't meet all the above requirements, you may still be a great fit for the role, so please consider still applying. If you align with our values, are passionate about our product and what you do, we would love to hear from you! The interview process: Introduction: The Talent Team want to hear more about your background, what you are looking for, and why you'd like to join Goodnotes. Live coding & Technical interview: A live coding call with one of our engineers. This is where you get to see what it would be like working at Goodnotes as well as the chance to ask any engineering questions you may have. Hiring Manager interview: A call with your hiring manager. This is the person who will be managing you day to day, working on your growth and development with you as well as support you throughout your career at Goodnotes. Note: Employment is contingent upon successful completion of background checks, including verification of employment, education, and criminal records.