Jacada Travel Ltd

About the Role We're looking for a hands-on Business Systems Manager to take ownership of our core technology stack and drive its evolution. Your primary mission is to ensure our team (especially Sales, Operations, and Marketing) is getting the absolute maximum value from our key platforms, with a major focus on Hubspot and Google Workspace. This role is a blend of hands-on-deck support and strategic improvement. You are the team's systems evangelist, first-line support, and a key partner in translating our business needs into technical solutions. You will spend the majority of your time (approx. 70%) on day-to-day administration, user support, and training, keeping our core systems humming. The rest of your time (approx. 30%) will be focused on proactive process improvement and supporting (and increasingly, delivering) strategic systems projects. This is a standalone, individual contributor role reporting to the Director of Sales and Operations. What You'll Own & Shape Core Systems Administration & Support (The 70%) Platform Ownership: You will be the primary technical owner and day-to-day administrator for Hubspot (Sales, Marketing, Service Hubs) and Google Workspace as well as any other operational and marketing martech systems that we use. User Support & Troubleshooting: You will act as the friendly, go-to first line of support for all "how-to" questions, troubleshooting, and user issues. User Training & Enablement: You will own the systems-side of onboarding for new starters and deliver ongoing training to upskill our existing team, ensuring everyone is a confident and effective user. You'll create and maintain our "how-to" knowledge base and will continually update and improve based on regular business-wide feedback. System Maintenance: You will manage user permissions, ensure data integrity, audit usage, and keep the platforms clean, organised, and efficient. You'll also provide first-line support for any hardware issues or procurement. Data Security You will monitor and configure all systems to ensure data security as a key priority. Partner Liaison: You will be the day-to-day contact for our key platform partners agencies (e.g., for Hubspot, Dialpad), internal (group) stakeholders and our external development agencies for technical support and small-scale escalations. Systems Improvement & Project Delivery (The 30%) Process & Efficiency Optimisation: You will proactively identify bottlenecks and clunky, manual processes, then design and implement automations (primarily in Hubspot) to improve speed and efficiency. Familiarity with and ability to use Zapier to build non-native integrations would be preferred. Systems Improvement: You will gather user feedback and your own insights to identify, scope, and deliver small-scale system improvements. Strategic Project Support: You will act as a key technical resource and "doer" on major systems projects (e.g., integrations, new platform rollouts). You will support senior leadership who will manage the overall project, with the expectation that you will grow to manage and deliver these projects yourself over time. Business-to-Tech Translation: You will act as the key interpreter between our teams and our technical partners (both internal and external), understanding a strategic goal and translating it into a clear, actionable brief. What We're Looking For (About You) Platform Mastery: You are a true "power user" with deep, verifiable, hands-on administrative experience in Hubspot (especially Sales and Service Hubs) and Google Workspace. You know their limits, their strengths, and how to make them hum. A Natural Teacher & Communicator: You are patient, approachable, and genuinely enjoy helping others. You can explain complex technical concepts in a simple, human-friendly way. An Efficiency-Driven Problem Solver: You get deep satisfaction from finding a clunky, manual process and making it smooth and automated. You're highly organised and love to "get things done." A Business-to-Tech Translator: You can instinctively understand a commercial problem or a user's frustration and see the system-based solution. Proven Experience: You have a track record of success in a role like Systems Administrator, Hubspot Administrator, or Sales/Revenue Operations, ideally in a fast-scaling company. An Autonomous Doer with Growth Ambition: You are a self-starter who can manage your own workload and priorities. You love being in the weeds and getting things done, but you also have a clear desire to flex into more strategic project ownership and grow with the company. Reports to: Director of Sales and Operations Working Hours: Monday - Friday 10am - 6pm in Shoreditch (typically 3 days in office, 2 days WFH) Closing Date: 24th of November(Subject to the volume of applications) Start Date: January (Exact date TBC) Salary: £55,000-£60,000 (Dependent on experience)