COME AND JOIN US We are currently seeking an accomplished and exceptional Sous Chef to play a key leadership role within our Strathearn Restaurant team. The on target earning potential for this role is £47,608 / per annum - comprising a base salary of £42,608, plus a qualified estimate of £5,000 in gratuities and service charge. As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards. ABOUT GLENEAGLES One of the world's most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned 'Employer of the Year' at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World's Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests. WORKING AT GLENEAGLES We're devoted to making our people feel as valued as our guests. In this way, we strive to support the whole 'you' - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you'd prefer to work, we're open to flexible working requests and offer hours, shift patterns and to suit everyone. Location: Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins). Here's a bit more detail on what we see you doing in this role: A key, senior member of the Culinary team, you'll make sure our operation runs without hitch, orders and deliveries are coming and going as needed, our service is smooth and our food hygiene standards are sky high Supporting our Head Chef on ideas and techniques that make our kitchen a creative, ever changing environment where we're always looking to come up with new, delicious combinations of taste Continually benchmarking with other Culinary institutions and competitors and surpassing their offering; constantly developing trends and ensuring we consistently exceed the expectations of our Strathearn Restaurant guests Implementing an ongoing process within the Strathearn Kitchen to develop the menu calendar and plan for all menu changes; you'll present these through informative, inspirational food tastings and make sure all of the team have a fantastic level of product knowledge Developing strong relationships with the Front of House team, you'll work together to demonstrate that shared passion, clear communication, and living our values is what truly galvanises the team and drives excellence You'll be nurturing and developing our Culinary talent ensuring that your passion and expertise are lived through others Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us five star in every way The kind of person we're looking for: You have fantastic previous experience working as part of a fast moving, quality driven, Culinary team, at Sous Chef level, ideally within Michelin and luxury hotels A fantastic cook, you have an outstanding track record; never resting on your laurels, you continually strive to keep on learning and honing your skill You have an exceptional and discerning eye for detail and take pride in fixing the small things that make a big difference Energised and fuelled by a high paced operation and equally high expectations, you're resilient, and skilled at managing multiple and often competing priorities You like it when your work stands out from the crowd and you make sure you're always one step ahead of industry trends You're up for doing things differently and trying (almost) everything once Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand You have a positive "can do" attitude to solving problems in a professional and courteous manner A strong team player with great communicationSimple skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail You want to be part of a team that works hard, supports each other and above all has fun along the way What's in it for you: Time to let your hair down 30 days holiday (including bank holidays) that increases with service Seasonal parties and local social events 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon Thurs) and the Golf Driving Range Golf Membership (with access to all 3 championship courses) for £50.00 per annum Treats in your pocket Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you! Free 'pay day' lunch and monthly drinks offers A generous 'refer a friend' scheme Be our guest Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night - a benefit available upon completion of 12 months service Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA to name just a few Subsidised, single occupancy, en suite accommodation available on our estate Investment in your development and wellbeing Pension scheme Life Insurance Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most Ongoing investment in your personal development with access to internal and external training qualifications and programmes Internal career opportunities across a wider range of specialisms and departments Monthly recognition programme Volunteering day every year with a charitable partner of your choice Complimentary access to our staff gym Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint About gratuities & service charge: Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro rata basis regardless of your role. It is estimated that in 2026, our full time employees can expect to receive around £5,000 in addition to their annual salary If you are our next Sous Chef, Fine Dining, please forward your most recent zuur, CV to us today!
Apr 04, 2026
Full time
COME AND JOIN US We are currently seeking an accomplished and exceptional Sous Chef to play a key leadership role within our Strathearn Restaurant team. The on target earning potential for this role is £47,608 / per annum - comprising a base salary of £42,608, plus a qualified estimate of £5,000 in gratuities and service charge. As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards. ABOUT GLENEAGLES One of the world's most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned 'Employer of the Year' at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World's Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests. WORKING AT GLENEAGLES We're devoted to making our people feel as valued as our guests. In this way, we strive to support the whole 'you' - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you'd prefer to work, we're open to flexible working requests and offer hours, shift patterns and to suit everyone. Location: Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins). Here's a bit more detail on what we see you doing in this role: A key, senior member of the Culinary team, you'll make sure our operation runs without hitch, orders and deliveries are coming and going as needed, our service is smooth and our food hygiene standards are sky high Supporting our Head Chef on ideas and techniques that make our kitchen a creative, ever changing environment where we're always looking to come up with new, delicious combinations of taste Continually benchmarking with other Culinary institutions and competitors and surpassing their offering; constantly developing trends and ensuring we consistently exceed the expectations of our Strathearn Restaurant guests Implementing an ongoing process within the Strathearn Kitchen to develop the menu calendar and plan for all menu changes; you'll present these through informative, inspirational food tastings and make sure all of the team have a fantastic level of product knowledge Developing strong relationships with the Front of House team, you'll work together to demonstrate that shared passion, clear communication, and living our values is what truly galvanises the team and drives excellence You'll be nurturing and developing our Culinary talent ensuring that your passion and expertise are lived through others Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us five star in every way The kind of person we're looking for: You have fantastic previous experience working as part of a fast moving, quality driven, Culinary team, at Sous Chef level, ideally within Michelin and luxury hotels A fantastic cook, you have an outstanding track record; never resting on your laurels, you continually strive to keep on learning and honing your skill You have an exceptional and discerning eye for detail and take pride in fixing the small things that make a big difference Energised and fuelled by a high paced operation and equally high expectations, you're resilient, and skilled at managing multiple and often competing priorities You like it when your work stands out from the crowd and you make sure you're always one step ahead of industry trends You're up for doing things differently and trying (almost) everything once Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand You have a positive "can do" attitude to solving problems in a professional and courteous manner A strong team player with great communicationSimple skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail You want to be part of a team that works hard, supports each other and above all has fun along the way What's in it for you: Time to let your hair down 30 days holiday (including bank holidays) that increases with service Seasonal parties and local social events 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon Thurs) and the Golf Driving Range Golf Membership (with access to all 3 championship courses) for £50.00 per annum Treats in your pocket Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you! Free 'pay day' lunch and monthly drinks offers A generous 'refer a friend' scheme Be our guest Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night - a benefit available upon completion of 12 months service Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA to name just a few Subsidised, single occupancy, en suite accommodation available on our estate Investment in your development and wellbeing Pension scheme Life Insurance Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most Ongoing investment in your personal development with access to internal and external training qualifications and programmes Internal career opportunities across a wider range of specialisms and departments Monthly recognition programme Volunteering day every year with a charitable partner of your choice Complimentary access to our staff gym Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint About gratuities & service charge: Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro rata basis regardless of your role. It is estimated that in 2026, our full time employees can expect to receive around £5,000 in addition to their annual salary If you are our next Sous Chef, Fine Dining, please forward your most recent zuur, CV to us today!
COME AND JOIN US We are currently seeking a warm, confident and service-driven Guest Experience Supervisor to play an integral role in our multi-faceted team. The on target earning potential for this role is £36,130 / per annum - comprising a base salary of £31,130, plus a qualified estimate of £5,000 in gratuities and service charge. As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards The Front of House team make the first and last impression of Gleneagles for our guests. We sit at the heart of the hotel, welcoming every guest as they walk through our front door. Assisting pre and post stay and overseeing our guests' time in residence, this ranges from billing, to planning bespoke days out to visit distilleries or nearby castles. Our absolute focus is building relationships with our guests and ensuring they have everything they could possibly desire during their stay, anticipating what this is, before they ask for it. Our rooms are as glorious as the landscape that frames them, with a luxury 5-star hotel feel. All individually inspired by the mountains and meadows, rivers and lakes of the Perthshire countryside. From the grandest room in the house, the Royal Lochnagar suite to our individually designed Estate Suites and spacious Country and Manor rooms. All offer the perfect mix of homeliness and glamour. ABOUT GLENEAGLES One of the world's most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned 'Employer of the Year' at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World's Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests. WORKING AT GLENEAGLES We're devoted to making our people feel as valued as our guests. In this way, we strive to support the whole 'you' - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you'd prefer to work, we're open to flexible working requests and offer hours, shift patterns and to suit everyone. Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins). Here's a bit more detail on what we see you doing in this role: You'll take huge pride in ensuring every guest is welcomed warmly with the efficient processing of their check in and check out; you'll also provide fascinating information on all aspects of the estate and surrounding area Maximising revenue by upselling the array of opportunities across the estate; you and your team will play a part in ensuring our guests enjoy a magical stay; you'll also make the appropriate reservations and pass relevant leads to the Sales team Offering accurate information on all aspects of guests travel, managing all Gleneagles driver bookings accurately, you'll make sure transportation is slick and professional, every time You'll ensure all guest folios are settled within 24 hours of departure and the appropriate follow up with those remaining open, ensuring our credit policies are adhered to at all times Reviewing all reservations, assigning rooms, and checking forecast; you'll manage room availability and ensure that every single detail is meticulously checked, paying particular attention to rates, allocations, profile notes and accounting instructions Leading the team on shift, managing the flow of guests at reception, communicating effectively with all teams across the estate; ensuring that all rooms handovers are smooth and the operation runs without a hitch Maintaining guest confidentiality and security at all times, following GDPR guidelines to enhance our guests' stay while obtaining and recording accurate information on guest profiles for future stays Actively following all Forbes and Gleneagles standards at each and every interaction with our guests, in person and by phone; you'll lead this from the front, making sure your team are following these standards and providing them with immediate feedback, development and coaching Assisting with the onboarding and training of all new team members to ensure a warm welcome to the team, whilst also holding shift briefings and writing and facilitating training updates across the whole team to ensure that high levels of skills and knowledge are maintained Participation in hotel committees or additional projects as assigned Interacting with our guests and resolving any concerns they may have, always thinking outside the box, warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way The kind of person we're looking for: Currently established in a similar role, you have an outstanding track record of customer service achievements Your attitude and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it's the first time Taking great pride in all that you do, you know your contribution is critical for both our guest and your team member experiences; you constantly look for opportunities to enhance the guest experience and drive positive changes within your team Interacting with each guest and colleague warmly by name, taking time to really listen and understand their individual needs, are all second nature to you; you always aim to exceed expectations You make sure that you and your team maintain a high standard of personal presentation through very particular grooming, presenting a professional and organised working environment at all times Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand You have a positive "can do" attitude to solving problems in a professional and courteous manner A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail You want to be part of a team that works hard, supports each other and above all has fun along the way What's in it for you: Time to let your hair down 30 days holiday (including bank holidays) that increases with service Seasonal parties and local social events 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range Golf Membership (with access to all 3 championship courses) for £50.00 per annum Treats in your pocket Flexi points into yourPerkboxwallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you! Free 'pay day' lunch and monthly drinks offers A generous 'refer a friend' scheme Be our guest Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night - a benefit available upon completion of 12 months service Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA to name just a few Subsidised, single occupancy, en-suite accommodation available on our estate Investment in your development and wellbeing Pension scheme Life Insurance Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most Ongoing investment in your personal development with access to internal and external training qualifications and programmes Internal career opportunities across a wider range of specialisms and departments Monthly recognition programme Volunteering day every year with a charitable partner of your choice Complimentary access to our staff gym Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint About gratuities & service charge: Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro rata basis regardless of your role It is estimated that in 2026, our full time employees can expect to receive around £5,000 in addition to their annual salary If you are our next Guest Experience Supervisor, please forward your most recent CV to us today! INDMP
Apr 03, 2026
Full time
COME AND JOIN US We are currently seeking a warm, confident and service-driven Guest Experience Supervisor to play an integral role in our multi-faceted team. The on target earning potential for this role is £36,130 / per annum - comprising a base salary of £31,130, plus a qualified estimate of £5,000 in gratuities and service charge. As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards The Front of House team make the first and last impression of Gleneagles for our guests. We sit at the heart of the hotel, welcoming every guest as they walk through our front door. Assisting pre and post stay and overseeing our guests' time in residence, this ranges from billing, to planning bespoke days out to visit distilleries or nearby castles. Our absolute focus is building relationships with our guests and ensuring they have everything they could possibly desire during their stay, anticipating what this is, before they ask for it. Our rooms are as glorious as the landscape that frames them, with a luxury 5-star hotel feel. All individually inspired by the mountains and meadows, rivers and lakes of the Perthshire countryside. From the grandest room in the house, the Royal Lochnagar suite to our individually designed Estate Suites and spacious Country and Manor rooms. All offer the perfect mix of homeliness and glamour. ABOUT GLENEAGLES One of the world's most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned 'Employer of the Year' at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World's Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests. WORKING AT GLENEAGLES We're devoted to making our people feel as valued as our guests. In this way, we strive to support the whole 'you' - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you'd prefer to work, we're open to flexible working requests and offer hours, shift patterns and to suit everyone. Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins). Here's a bit more detail on what we see you doing in this role: You'll take huge pride in ensuring every guest is welcomed warmly with the efficient processing of their check in and check out; you'll also provide fascinating information on all aspects of the estate and surrounding area Maximising revenue by upselling the array of opportunities across the estate; you and your team will play a part in ensuring our guests enjoy a magical stay; you'll also make the appropriate reservations and pass relevant leads to the Sales team Offering accurate information on all aspects of guests travel, managing all Gleneagles driver bookings accurately, you'll make sure transportation is slick and professional, every time You'll ensure all guest folios are settled within 24 hours of departure and the appropriate follow up with those remaining open, ensuring our credit policies are adhered to at all times Reviewing all reservations, assigning rooms, and checking forecast; you'll manage room availability and ensure that every single detail is meticulously checked, paying particular attention to rates, allocations, profile notes and accounting instructions Leading the team on shift, managing the flow of guests at reception, communicating effectively with all teams across the estate; ensuring that all rooms handovers are smooth and the operation runs without a hitch Maintaining guest confidentiality and security at all times, following GDPR guidelines to enhance our guests' stay while obtaining and recording accurate information on guest profiles for future stays Actively following all Forbes and Gleneagles standards at each and every interaction with our guests, in person and by phone; you'll lead this from the front, making sure your team are following these standards and providing them with immediate feedback, development and coaching Assisting with the onboarding and training of all new team members to ensure a warm welcome to the team, whilst also holding shift briefings and writing and facilitating training updates across the whole team to ensure that high levels of skills and knowledge are maintained Participation in hotel committees or additional projects as assigned Interacting with our guests and resolving any concerns they may have, always thinking outside the box, warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way The kind of person we're looking for: Currently established in a similar role, you have an outstanding track record of customer service achievements Your attitude and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it's the first time Taking great pride in all that you do, you know your contribution is critical for both our guest and your team member experiences; you constantly look for opportunities to enhance the guest experience and drive positive changes within your team Interacting with each guest and colleague warmly by name, taking time to really listen and understand their individual needs, are all second nature to you; you always aim to exceed expectations You make sure that you and your team maintain a high standard of personal presentation through very particular grooming, presenting a professional and organised working environment at all times Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand You have a positive "can do" attitude to solving problems in a professional and courteous manner A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail You want to be part of a team that works hard, supports each other and above all has fun along the way What's in it for you: Time to let your hair down 30 days holiday (including bank holidays) that increases with service Seasonal parties and local social events 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range Golf Membership (with access to all 3 championship courses) for £50.00 per annum Treats in your pocket Flexi points into yourPerkboxwallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you! Free 'pay day' lunch and monthly drinks offers A generous 'refer a friend' scheme Be our guest Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night - a benefit available upon completion of 12 months service Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA to name just a few Subsidised, single occupancy, en-suite accommodation available on our estate Investment in your development and wellbeing Pension scheme Life Insurance Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most Ongoing investment in your personal development with access to internal and external training qualifications and programmes Internal career opportunities across a wider range of specialisms and departments Monthly recognition programme Volunteering day every year with a charitable partner of your choice Complimentary access to our staff gym Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint About gratuities & service charge: Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro rata basis regardless of your role It is estimated that in 2026, our full time employees can expect to receive around £5,000 in addition to their annual salary If you are our next Guest Experience Supervisor, please forward your most recent CV to us today! INDMP
A prestigious luxury hotel in Auchterarder seeks an accomplished Sous Chef to join their Culinary team. You will lead operations in the Strathearn Restaurant, ensuring high standards of food hygiene and innovative menu development. Ideal candidates will possess substantial experience in a fast-paced culinary environment, ideally at the Sous Chef level in Michelin and luxury establishments. The role offers competitive compensation, outstanding perks, and opportunities for personal development within the hospitality industry.
Apr 03, 2026
Full time
A prestigious luxury hotel in Auchterarder seeks an accomplished Sous Chef to join their Culinary team. You will lead operations in the Strathearn Restaurant, ensuring high standards of food hygiene and innovative menu development. Ideal candidates will possess substantial experience in a fast-paced culinary environment, ideally at the Sous Chef level in Michelin and luxury establishments. The role offers competitive compensation, outstanding perks, and opportunities for personal development within the hospitality industry.
A luxury hotel in Scotland is looking for a confident and service-driven Guest Experience Supervisor. Join a dedicated team at Gleneagles and play a vital role in ensuring guests receive exceptional service. You will oversee check-in/check-out processes, manage reservations, and lead the front of house operations. Ideal candidates will have a strong background in customer service and a passion for creating memorable experiences. This role offers competitive pay, flexible hours, and a range of perks.
Apr 03, 2026
Full time
A luxury hotel in Scotland is looking for a confident and service-driven Guest Experience Supervisor. Join a dedicated team at Gleneagles and play a vital role in ensuring guests receive exceptional service. You will oversee check-in/check-out processes, manage reservations, and lead the front of house operations. Ideal candidates will have a strong background in customer service and a passion for creating memorable experiences. This role offers competitive pay, flexible hours, and a range of perks.
COME AND JOIN US We are currently seeking an innovative, resourceful and detail-oriented Head of Guest Experience, to play a vital supporting role in leading all aspects of this operation; overseeing Guest Experience, Guest Service, Guest Relations, Gleneagles Drivers and our Night team. Our Front of House team are responsible for our guests' first and last impressions. We're at the heart of the hotel, welcoming every guest from the moment they are collected by our Glen Drivers to our Linkperson wishing them a fond farewell. Every step of our guest journey, from check-in through to departure, has to be seamless and consistently exceed expectations. Our vision is to create the most incredible memories, ensuring a service that's unique, bespoke and tailored to our guests' requirements. We remember our guests specifically and we strive to find that "golden nugget" about each one so that we can do everything within our gift to customise and make their time with us special and memorable. The on target earning potential for this role is £42,356 / per annum - comprising a base salary of £37,356.00, plus a qualified estimate of £5,000 in gratuities and service charge. As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards. ABOUT GLENEAGLES One of the world's most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned 'Employer of the Year' at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World's Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests. WORKING AT GLENEAGLES We're devoted to making our people feel as valued as our guests. In this way, we strive to support the whole 'you' - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you'd prefer to work, we're open to flexible working requests and offer hours, shift patterns and contract types to suit everyone. Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins). Here's a bit more detail on what we see you doing in this role: A key member of our Front of House leadership team, leading from the front you'll be involved in every detail from pre-arrival to ensuring our guests are efficiently looked after; you'll spend your day ensuring every element of our operation is slick and exceptional and the team are supported throughout You'll be instrumental in the daily running our business, leading the morning meetings and play a vital role in the duty manager rota Striving to see our service through our guests' eyes, you'll take every opportunity to ensure their experience is incomparable You'll develop departmental standard operating procedures whilst consistently exploring opportunities for service improvements and looking for ways to distinguish what we do Motivating and training the team to upsell our rooms, making sure your team are fully conversant with all estate facilities and that they take advantage of selling opportunities; you'll have a consistent eye on how we can continue to optimise room sales Ensuring our guests are welcomed to and bid farewell from Gleneagles in a manner in keeping with their expectations, greeting and receiving key and influential guests in the absence of our senior team Organising team training and reinforcing the need to maintain the quality of the data we capture, and its usefulness to other teams across the estate Providing a climate in which each team member's career development is planned for, and with a focus on succession within the team and estate as a whole Playing a vital role in liaising and building relationships with our groups and events teams, supporting pre-planning and pre-meetings to ensure all expectations are met Liaising, with your team, on all correspondence from guests post departure with relevant feedback and ensure that both the guest feels compensated to but ensuring we are protecting the financial operation You'll be an early bird some days and a night owl others, working flexibly during the week and weekends, leading from the front and by example Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way The kind of person we're looking for: Currently established in a similar Front of House leadership role, you have an outstanding track record of customer service achievements Your attitude and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it's the first time Passionate about the industry and delivering a great service, you have flair and the natural ability to project a positive and friendly image Internally, you build relationships on trust and by truly understanding what your stakeholders need, always fulfilling your promises. Externally, you build relationships through warmth, curiosity and compassion, nurturing these relationships for the longer term, with a sharp eye on the needs and priorities of the business You like it when your work stands out from the crowd, and you make sure you're always one step ahead of industry trends; you've got your finger on the pulse and know what's happening in the neighbourhood. If something's escaped you, you know how to find out! Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand You have a positive "can do" attitude to solving problems in a professional and courteous manner A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail You want to be part of a team that works hard, supports each other and above all has fun along the way What's in it for you: Time to let your hair down 30 days holiday (including bank holidays) that increases with service Seasonal parties and local social events 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range Golf Membership (with access to all 3 championship courses) for £50.00 per annum Treats in your pocket Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you! Free 'pay day' lunch and monthly drinks offers A generous 'refer a friend' scheme Be our guest Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night - a benefit available upon completion of 12 months service Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA to name just a few Subsidised, single occupancy, en-suite accommodation available on our estate Investment in your development and wellbeing Pension scheme Life Insurance Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most Ongoing investment in your personal development with access to internal and external training qualifications and programmes Internal career opportunities across a wider range of specialisms and departments Monthly recognition programme Volunteering day every year with a charitable partner of your choice Complimentary access to our staff gym Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint About gratuities & service charge: Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro-rata basis regardless of your role It is estimated that in 2026, our full-time employees can expect to receive around £5,000 in addition to their annual salary If you are our next Head ofGuest Experience, please forward your most recent CV to us today! INDMP
Apr 01, 2026
Full time
COME AND JOIN US We are currently seeking an innovative, resourceful and detail-oriented Head of Guest Experience, to play a vital supporting role in leading all aspects of this operation; overseeing Guest Experience, Guest Service, Guest Relations, Gleneagles Drivers and our Night team. Our Front of House team are responsible for our guests' first and last impressions. We're at the heart of the hotel, welcoming every guest from the moment they are collected by our Glen Drivers to our Linkperson wishing them a fond farewell. Every step of our guest journey, from check-in through to departure, has to be seamless and consistently exceed expectations. Our vision is to create the most incredible memories, ensuring a service that's unique, bespoke and tailored to our guests' requirements. We remember our guests specifically and we strive to find that "golden nugget" about each one so that we can do everything within our gift to customise and make their time with us special and memorable. The on target earning potential for this role is £42,356 / per annum - comprising a base salary of £37,356.00, plus a qualified estimate of £5,000 in gratuities and service charge. As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards. ABOUT GLENEAGLES One of the world's most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned 'Employer of the Year' at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World's Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests. WORKING AT GLENEAGLES We're devoted to making our people feel as valued as our guests. In this way, we strive to support the whole 'you' - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you'd prefer to work, we're open to flexible working requests and offer hours, shift patterns and contract types to suit everyone. Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins). Here's a bit more detail on what we see you doing in this role: A key member of our Front of House leadership team, leading from the front you'll be involved in every detail from pre-arrival to ensuring our guests are efficiently looked after; you'll spend your day ensuring every element of our operation is slick and exceptional and the team are supported throughout You'll be instrumental in the daily running our business, leading the morning meetings and play a vital role in the duty manager rota Striving to see our service through our guests' eyes, you'll take every opportunity to ensure their experience is incomparable You'll develop departmental standard operating procedures whilst consistently exploring opportunities for service improvements and looking for ways to distinguish what we do Motivating and training the team to upsell our rooms, making sure your team are fully conversant with all estate facilities and that they take advantage of selling opportunities; you'll have a consistent eye on how we can continue to optimise room sales Ensuring our guests are welcomed to and bid farewell from Gleneagles in a manner in keeping with their expectations, greeting and receiving key and influential guests in the absence of our senior team Organising team training and reinforcing the need to maintain the quality of the data we capture, and its usefulness to other teams across the estate Providing a climate in which each team member's career development is planned for, and with a focus on succession within the team and estate as a whole Playing a vital role in liaising and building relationships with our groups and events teams, supporting pre-planning and pre-meetings to ensure all expectations are met Liaising, with your team, on all correspondence from guests post departure with relevant feedback and ensure that both the guest feels compensated to but ensuring we are protecting the financial operation You'll be an early bird some days and a night owl others, working flexibly during the week and weekends, leading from the front and by example Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way The kind of person we're looking for: Currently established in a similar Front of House leadership role, you have an outstanding track record of customer service achievements Your attitude and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it's the first time Passionate about the industry and delivering a great service, you have flair and the natural ability to project a positive and friendly image Internally, you build relationships on trust and by truly understanding what your stakeholders need, always fulfilling your promises. Externally, you build relationships through warmth, curiosity and compassion, nurturing these relationships for the longer term, with a sharp eye on the needs and priorities of the business You like it when your work stands out from the crowd, and you make sure you're always one step ahead of industry trends; you've got your finger on the pulse and know what's happening in the neighbourhood. If something's escaped you, you know how to find out! Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand You have a positive "can do" attitude to solving problems in a professional and courteous manner A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail You want to be part of a team that works hard, supports each other and above all has fun along the way What's in it for you: Time to let your hair down 30 days holiday (including bank holidays) that increases with service Seasonal parties and local social events 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range Golf Membership (with access to all 3 championship courses) for £50.00 per annum Treats in your pocket Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you! Free 'pay day' lunch and monthly drinks offers A generous 'refer a friend' scheme Be our guest Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night - a benefit available upon completion of 12 months service Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA to name just a few Subsidised, single occupancy, en-suite accommodation available on our estate Investment in your development and wellbeing Pension scheme Life Insurance Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most Ongoing investment in your personal development with access to internal and external training qualifications and programmes Internal career opportunities across a wider range of specialisms and departments Monthly recognition programme Volunteering day every year with a charitable partner of your choice Complimentary access to our staff gym Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint About gratuities & service charge: Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro-rata basis regardless of your role It is estimated that in 2026, our full-time employees can expect to receive around £5,000 in addition to their annual salary If you are our next Head ofGuest Experience, please forward your most recent CV to us today! INDMP
A prestigious luxury hotel in Auchterarder is seeking a Head of Guest Experience to ensure exceptional service and guest satisfaction. This role involves leading the Front of House team, developing service procedures, and motivating staff to exceed guest expectations. The successful candidate will have a strong background in hospitality leadership and a passion for delivering bespoke experiences. Competitive salary with excellent perks included.
Apr 01, 2026
Full time
A prestigious luxury hotel in Auchterarder is seeking a Head of Guest Experience to ensure exceptional service and guest satisfaction. This role involves leading the Front of House team, developing service procedures, and motivating staff to exceed guest expectations. The successful candidate will have a strong background in hospitality leadership and a passion for delivering bespoke experiences. Competitive salary with excellent perks included.