Who we are GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join GlobalData? GlobalData is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world s most successful organizations.? Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role We are looking for an ambitious, experienced and driven Commercial Legal Officer to work with and support our growing non-healthcare Legal and Compliance team in drafting and negotiating commercial contracts (including, but not limited to, data-as-a-service agreements, software as a service agreements, non-disclosure agreements, master service agreements, consultancy agreements, data protection agreements, intellectual property licensing agreements, variations, and public and private procurement contracts), ensuring data protection compliance, enforcing the group s artificial intelligence policies and procedures, and assisting the head of legal with intellectual property matters where appropriate. A successful candidate will liaise with the wider non-healthcare legal team and commercial stakeholders across the group. What you ll be doing Provision of support in the drafting /review / negotiation of commercial documents and agreements Record management: managing the execution of agreements. Research: ability to research ad hoc points of law and regulation, assimilate new requirements, advise on them to head of legal and the wider group and lead implementation of them with support from the head of legal. Provide support and ensure compliance with global data privacy regimes, using the group s GDPR-linked policies and procedures as a baseline. Monitoring regulatory changes, identifying gaps, supporting the legal team in devising and implementing required actions. Drafting new policies and procedures. What we re looking for Law degree or equivalent. Experience in commercial law (including an understanding of contract law principles). Previous experience and good working knowledge of commercial contracts in an in-house setting or in a law firm as a paralegal. Experience in UK/EU Data Protection Laws and requirements. International elements will also need to be considered, but the candidate will be fully supported by the legal team. Good attention to detail and good organisational skills. Good document management skills. Hard-working, self-motivated, enjoying diverse tasks and early responsibility. Adaptable, friendly, and good team-player; you will be engaging with colleagues both in legal and across the business on a daily basis. Someone who works pragmatically, is commercially minded and factors in the needs of the business when providing legal support. Accordingly, commercial awareness is essential. In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
May 05, 2026
Full time
Who we are GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join GlobalData? GlobalData is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world s most successful organizations.? Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role We are looking for an ambitious, experienced and driven Commercial Legal Officer to work with and support our growing non-healthcare Legal and Compliance team in drafting and negotiating commercial contracts (including, but not limited to, data-as-a-service agreements, software as a service agreements, non-disclosure agreements, master service agreements, consultancy agreements, data protection agreements, intellectual property licensing agreements, variations, and public and private procurement contracts), ensuring data protection compliance, enforcing the group s artificial intelligence policies and procedures, and assisting the head of legal with intellectual property matters where appropriate. A successful candidate will liaise with the wider non-healthcare legal team and commercial stakeholders across the group. What you ll be doing Provision of support in the drafting /review / negotiation of commercial documents and agreements Record management: managing the execution of agreements. Research: ability to research ad hoc points of law and regulation, assimilate new requirements, advise on them to head of legal and the wider group and lead implementation of them with support from the head of legal. Provide support and ensure compliance with global data privacy regimes, using the group s GDPR-linked policies and procedures as a baseline. Monitoring regulatory changes, identifying gaps, supporting the legal team in devising and implementing required actions. Drafting new policies and procedures. What we re looking for Law degree or equivalent. Experience in commercial law (including an understanding of contract law principles). Previous experience and good working knowledge of commercial contracts in an in-house setting or in a law firm as a paralegal. Experience in UK/EU Data Protection Laws and requirements. International elements will also need to be considered, but the candidate will be fully supported by the legal team. Good attention to detail and good organisational skills. Good document management skills. Hard-working, self-motivated, enjoying diverse tasks and early responsibility. Adaptable, friendly, and good team-player; you will be engaging with colleagues both in legal and across the business on a daily basis. Someone who works pragmatically, is commercially minded and factors in the needs of the business when providing legal support. Accordingly, commercial awareness is essential. In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Who we are GlobalData is a specialist information services business helping clients decode the future, make better decisions and reach more customers. Through our data, expert analysis and innovative solutions, we provide intelligence across the world s largest industries to companies, governments and industry professionals. Formed in 2016 through the combination of multiple specialist firms, we are now a fully integrated global platform with 3,500+ colleagues across 20+ industries, supporting over 5,000 customers worldwide. Why join GlobalData? We are at a pivotal stage of growth, supported by recent investment and ambitious plans. It s a fast-paced, entrepreneurial environment where collaboration drives success, and where curious, ambitious individuals can make a real impact as we continue to scale our Healthcare division globally. The role GlobalData Healthcare is seeking a commercially minded and experienced In-House Legal Counsel to lead the legal and governance functions of our high-growth organisation. This is a critical role providing legal oversight across UK and international operations, ensuring compliance, managing legal risk, and maintaining strong corporate governance across multiple global entities. You will act as a trusted advisor to the executive leadership team, supporting strategic decision-making while safeguarding the organisation s legal and regulatory position. This is a unique opportunity to build and shape a scalable legal function within a growing, globally focused business. What you ll be doing Legal Advisory & Commercial Contracts Draft, review, negotiate and advise on a wide range of commercial agreements including SaaS, licensing, consulting, partnership, procurement and service agreements, as well as NDAs across multiple jurisdictions Act as the lead in-house legal advisor across all business units Provide guidance on contract performance, regulatory compliance, employment law, data protection (including GDPR), intellectual property and cross-border transactions Governance, Risk & Compliance Ensure compliance with all relevant corporate, commercial and regulatory requirements Oversee legal risk, disputes and litigation across global operations Support regulatory filings, audits and governance requirements Develop and implement global legal policies, frameworks and templates External Counsel & Stakeholder Management Manage and coordinate external legal counsel across multiple jurisdictions Ensure efficient and cost-effective delivery of legal services Partner closely with senior leadership, providing strategic legal advice aligned to business objectives and risk appetite What we re looking for Essential Experience Qualified solicitor in England & Wales (or equivalent jurisdiction) with a valid practising certificate Minimum 10 years PQE, ideally including experience supporting international businesses and in-house exposure Strong background in commercial law, contract negotiation and corporate governance Experience operating across multiple jurisdictions with an understanding of cross-border legal compliance Proven ability to assess legal risk in a commercial context and provide pragmatic, business-focused solutions Strong stakeholder management skills with the confidence to advise senior leadership and board members Desirable Experience Experience in private equity-backed or listed company environments Background working within multinational organisations or with overseas subsidiaries Knowledge of corporate law across key regions including the US, EU and Asia-Pacific Experience managing competing priorities across time zones in a fast-paced environment Personal Attributes Commercially minded with a pragmatic and solutions-focused approach Strong communicator with the ability to influence at senior levels Highly organised and able to manage complex, global workloads Collaborative and able to work cross-functionally across the business Adaptable and comfortable operating in a fast-growing, evolving organisation In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
May 05, 2026
Full time
Who we are GlobalData is a specialist information services business helping clients decode the future, make better decisions and reach more customers. Through our data, expert analysis and innovative solutions, we provide intelligence across the world s largest industries to companies, governments and industry professionals. Formed in 2016 through the combination of multiple specialist firms, we are now a fully integrated global platform with 3,500+ colleagues across 20+ industries, supporting over 5,000 customers worldwide. Why join GlobalData? We are at a pivotal stage of growth, supported by recent investment and ambitious plans. It s a fast-paced, entrepreneurial environment where collaboration drives success, and where curious, ambitious individuals can make a real impact as we continue to scale our Healthcare division globally. The role GlobalData Healthcare is seeking a commercially minded and experienced In-House Legal Counsel to lead the legal and governance functions of our high-growth organisation. This is a critical role providing legal oversight across UK and international operations, ensuring compliance, managing legal risk, and maintaining strong corporate governance across multiple global entities. You will act as a trusted advisor to the executive leadership team, supporting strategic decision-making while safeguarding the organisation s legal and regulatory position. This is a unique opportunity to build and shape a scalable legal function within a growing, globally focused business. What you ll be doing Legal Advisory & Commercial Contracts Draft, review, negotiate and advise on a wide range of commercial agreements including SaaS, licensing, consulting, partnership, procurement and service agreements, as well as NDAs across multiple jurisdictions Act as the lead in-house legal advisor across all business units Provide guidance on contract performance, regulatory compliance, employment law, data protection (including GDPR), intellectual property and cross-border transactions Governance, Risk & Compliance Ensure compliance with all relevant corporate, commercial and regulatory requirements Oversee legal risk, disputes and litigation across global operations Support regulatory filings, audits and governance requirements Develop and implement global legal policies, frameworks and templates External Counsel & Stakeholder Management Manage and coordinate external legal counsel across multiple jurisdictions Ensure efficient and cost-effective delivery of legal services Partner closely with senior leadership, providing strategic legal advice aligned to business objectives and risk appetite What we re looking for Essential Experience Qualified solicitor in England & Wales (or equivalent jurisdiction) with a valid practising certificate Minimum 10 years PQE, ideally including experience supporting international businesses and in-house exposure Strong background in commercial law, contract negotiation and corporate governance Experience operating across multiple jurisdictions with an understanding of cross-border legal compliance Proven ability to assess legal risk in a commercial context and provide pragmatic, business-focused solutions Strong stakeholder management skills with the confidence to advise senior leadership and board members Desirable Experience Experience in private equity-backed or listed company environments Background working within multinational organisations or with overseas subsidiaries Knowledge of corporate law across key regions including the US, EU and Asia-Pacific Experience managing competing priorities across time zones in a fast-paced environment Personal Attributes Commercially minded with a pragmatic and solutions-focused approach Strong communicator with the ability to influence at senior levels Highly organised and able to manage complex, global workloads Collaborative and able to work cross-functionally across the business Adaptable and comfortable operating in a fast-growing, evolving organisation In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Who we are GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join GlobalData? GlobalData is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world s most successful organizations.? Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role We are looking for an ambitious, experienced and driven Commercial Legal Officer to work with and support our growing non-healthcare Legal and Compliance team in drafting and negotiating commercial contracts (including, but not limited to, data-as-a-service agreements, software as a service agreements, non-disclosure agreements, master service agreements, consultancy agreements, data protection agreements, intellectual property licensing agreements, variations, and public and private procurement contracts), ensuring data protection compliance, enforcing the group s artificial intelligence policies and procedures, and assisting the head of legal with intellectual property matters where appropriate. A successful candidate will liaise with the wider non-healthcare legal team and commercial stakeholders across the group. What you ll be doing Provision of support in the drafting /review / negotiation of commercial documents and agreements Record management: managing the execution of agreements. Research: ability to research ad hoc points of law and regulation, assimilate new requirements, advise on them to head of legal and the wider group and lead implementation of them with support from the head of legal. Provide support and ensure compliance with global data privacy regimes, using the group s GDPR-linked policies and procedures as a baseline. Monitoring regulatory changes, identifying gaps, supporting the legal team in devising and implementing required actions. Drafting new policies and procedures. What we re looking for Law degree or equivalent. Experience in commercial law (including an understanding of contract law principles). Previous experience and good working knowledge of commercial contracts in an in-house setting or in a law firm as a paralegal. Experience in UK/EU Data Protection Laws and requirements. International elements will also need to be considered, but the candidate will be fully supported by the legal team. Good attention to detail and good organisational skills. Good document management skills. Hard-working, self-motivated, enjoying diverse tasks and early responsibility. Adaptable, friendly, and good team-player; you will be engaging with colleagues both in legal and across the business on a daily basis. Someone who works pragmatically, is commercially minded and factors in the needs of the business when providing legal support. Accordingly, commercial awareness is essential. In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
May 05, 2026
Full time
Who we are GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join GlobalData? GlobalData is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world s most successful organizations.? Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role We are looking for an ambitious, experienced and driven Commercial Legal Officer to work with and support our growing non-healthcare Legal and Compliance team in drafting and negotiating commercial contracts (including, but not limited to, data-as-a-service agreements, software as a service agreements, non-disclosure agreements, master service agreements, consultancy agreements, data protection agreements, intellectual property licensing agreements, variations, and public and private procurement contracts), ensuring data protection compliance, enforcing the group s artificial intelligence policies and procedures, and assisting the head of legal with intellectual property matters where appropriate. A successful candidate will liaise with the wider non-healthcare legal team and commercial stakeholders across the group. What you ll be doing Provision of support in the drafting /review / negotiation of commercial documents and agreements Record management: managing the execution of agreements. Research: ability to research ad hoc points of law and regulation, assimilate new requirements, advise on them to head of legal and the wider group and lead implementation of them with support from the head of legal. Provide support and ensure compliance with global data privacy regimes, using the group s GDPR-linked policies and procedures as a baseline. Monitoring regulatory changes, identifying gaps, supporting the legal team in devising and implementing required actions. Drafting new policies and procedures. What we re looking for Law degree or equivalent. Experience in commercial law (including an understanding of contract law principles). Previous experience and good working knowledge of commercial contracts in an in-house setting or in a law firm as a paralegal. Experience in UK/EU Data Protection Laws and requirements. International elements will also need to be considered, but the candidate will be fully supported by the legal team. Good attention to detail and good organisational skills. Good document management skills. Hard-working, self-motivated, enjoying diverse tasks and early responsibility. Adaptable, friendly, and good team-player; you will be engaging with colleagues both in legal and across the business on a daily basis. Someone who works pragmatically, is commercially minded and factors in the needs of the business when providing legal support. Accordingly, commercial awareness is essential. In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Who we are GlobalData is a specialist information services business helping clients decode the future, make better decisions and reach more customers. Through our data, expert analysis and innovative solutions, we provide intelligence across the world s largest industries to companies, governments and industry professionals. Formed in 2016 through the combination of multiple specialist firms, we are now a fully integrated global platform with 3,500+ colleagues across 20+ industries, supporting over 5,000 customers worldwide. Why join GlobalData? We are at a pivotal stage of growth, supported by recent investment and ambitious plans. It s a fast-paced, entrepreneurial environment where collaboration drives success, and where curious, ambitious individuals can make a real impact as we continue to scale our Healthcare division globally. The role As Customer Success Team Lead, you will own the critical first 12 months of every new GlobalData Healthcare customer relationship - the period most predictive of long-term retention, NPS, and expansion. You will be responsible for designing and delivering a best-in-class onboarding experience that drives rapid time-to-value, strong product adoption, and high customer satisfaction from day one. Leading a team focused on early-stage customer success, you will manage the global 1st year renewal cohort, ensuring structured onboarding, strong engagement, and proactive renewal management. What you ll be doing Onboarding Programme Design & Delivery Design and own the GlobalData Healthcare onboarding programme from contract signature through to 90-day and 6-month milestones Build structured onboarding playbooks across customer segments to ensure consistent, measurable time-to-value Manage onboarding health score frameworks (via Planhat), tracking adoption, engagement and usage signals Lead a team responsible for 1st year customer success delivery across North America and EMEA Develop onboarding content, training materials and self-serve resources in collaboration with Marketing, Product, R&A and Account Management 1st Year Renewal Ownership Own and deliver against global 1st year renewal targets Build and manage the renewal calendar, ensuring proactive engagement 90+ days ahead of renewal Partner with Commercial teams on renewal strategy, upsell opportunities and multi-year deal positioning Implement early warning systems for churn risk using usage data, LOR scores and CSAT indicators Usage Engagement & Value Realisation Drive product adoption and improve login/usage across new customers Partner with Analytics to identify trends, under-utilisation and opportunities for re-engagement Continuously improve the customer journey from onboarding through first renewal Build and manage a structured Voice of Customer programme, capturing NPS and CSAT at key milestones Team Leadership & Operations Lead, coach and develop the onboarding team, setting clear KPIs and performance expectations Work closely with Commercial Directors to ensure alignment across customer lifecycle Manage Planhat workflows and automation to ensure every account is actively tracked from day one Report on performance, including renewal forecasts, churn risk and NPS trends to senior stakeholders What we re looking for Essential Experience 5+ years in Customer Success or Onboarding, with experience designing scalable onboarding programmes Proven track record of improving early-stage retention and product adoption in a B2B SaaS or data environment Experience managing and developing Customer Success or onboarding teams Strong analytical capability, including forecasting, cohort analysis and usage tracking Excellent project management skills with the ability to manage multiple priorities Desirable Experience Experience with tools such as Planhat, Gainsight or similar platforms Background in healthcare, life sciences or data/intelligence sectors Familiarity with customer journey mapping and customer experience design Personal Attributes Customer-focused with a strong sense of ownership over customer outcomes Structured and process-driven, with the ability to scale programmes effectively Data-led decision maker, using insights to drive action Strong coaching and leadership capability Collaborative, working cross-functionally to remove barriers and improve outcomes Able to operate with pace and urgency, particularly within the first 90 days of the customer lifecycle In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
May 02, 2026
Full time
Who we are GlobalData is a specialist information services business helping clients decode the future, make better decisions and reach more customers. Through our data, expert analysis and innovative solutions, we provide intelligence across the world s largest industries to companies, governments and industry professionals. Formed in 2016 through the combination of multiple specialist firms, we are now a fully integrated global platform with 3,500+ colleagues across 20+ industries, supporting over 5,000 customers worldwide. Why join GlobalData? We are at a pivotal stage of growth, supported by recent investment and ambitious plans. It s a fast-paced, entrepreneurial environment where collaboration drives success, and where curious, ambitious individuals can make a real impact as we continue to scale our Healthcare division globally. The role As Customer Success Team Lead, you will own the critical first 12 months of every new GlobalData Healthcare customer relationship - the period most predictive of long-term retention, NPS, and expansion. You will be responsible for designing and delivering a best-in-class onboarding experience that drives rapid time-to-value, strong product adoption, and high customer satisfaction from day one. Leading a team focused on early-stage customer success, you will manage the global 1st year renewal cohort, ensuring structured onboarding, strong engagement, and proactive renewal management. What you ll be doing Onboarding Programme Design & Delivery Design and own the GlobalData Healthcare onboarding programme from contract signature through to 90-day and 6-month milestones Build structured onboarding playbooks across customer segments to ensure consistent, measurable time-to-value Manage onboarding health score frameworks (via Planhat), tracking adoption, engagement and usage signals Lead a team responsible for 1st year customer success delivery across North America and EMEA Develop onboarding content, training materials and self-serve resources in collaboration with Marketing, Product, R&A and Account Management 1st Year Renewal Ownership Own and deliver against global 1st year renewal targets Build and manage the renewal calendar, ensuring proactive engagement 90+ days ahead of renewal Partner with Commercial teams on renewal strategy, upsell opportunities and multi-year deal positioning Implement early warning systems for churn risk using usage data, LOR scores and CSAT indicators Usage Engagement & Value Realisation Drive product adoption and improve login/usage across new customers Partner with Analytics to identify trends, under-utilisation and opportunities for re-engagement Continuously improve the customer journey from onboarding through first renewal Build and manage a structured Voice of Customer programme, capturing NPS and CSAT at key milestones Team Leadership & Operations Lead, coach and develop the onboarding team, setting clear KPIs and performance expectations Work closely with Commercial Directors to ensure alignment across customer lifecycle Manage Planhat workflows and automation to ensure every account is actively tracked from day one Report on performance, including renewal forecasts, churn risk and NPS trends to senior stakeholders What we re looking for Essential Experience 5+ years in Customer Success or Onboarding, with experience designing scalable onboarding programmes Proven track record of improving early-stage retention and product adoption in a B2B SaaS or data environment Experience managing and developing Customer Success or onboarding teams Strong analytical capability, including forecasting, cohort analysis and usage tracking Excellent project management skills with the ability to manage multiple priorities Desirable Experience Experience with tools such as Planhat, Gainsight or similar platforms Background in healthcare, life sciences or data/intelligence sectors Familiarity with customer journey mapping and customer experience design Personal Attributes Customer-focused with a strong sense of ownership over customer outcomes Structured and process-driven, with the ability to scale programmes effectively Data-led decision maker, using insights to drive action Strong coaching and leadership capability Collaborative, working cross-functionally to remove barriers and improve outcomes Able to operate with pace and urgency, particularly within the first 90 days of the customer lifecycle In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role In an uncertain and fast-moving world, GlobalData's mission is to help our clients to be more successful and innovative. The world's largest industries use our unique data, expert analysis, and innovative solutions. We thrive on uncertainty which is why recent global events have increased demand for our services, creating exciting new career opportunities within our Customer Success team. Are you motivated to help our clients understand what s going to happen in the future within their business? Are you interested in working in a fast-paced, innovative environment? Are you passionate about team development and motivating to exceptional performance? If so, we want to make you part of GlobalData s success story. As a member of our EMEA Customer Success team, you will work in a growing, energised culture, surrounded by motivated and talented colleagues who support many of the region s top businesses every day. What you ll be doing Using your experience inside of the industry, you would be proactively building relationships with our clients over the phone to ensure they see the full value in our services and are getting the best return on their investment with us. Engage, delight and retain clients by supporting business and individual user challenges. Work cross-functionally with our research teams to answer our client s most pressing questions in a timely way. Lead internal knowledge-sharing initiatives, such as training sessions, documentation, or mentorship programs. Develop an in-depth knowledge of our products and an understanding of what s happening in the industry so that you can drive continuous client engagement. Proactively identify trends in customer needs and partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so. Ensure data integrity by updating records in our CRM system. Be the voice of the customer within our business and provide feedback to all other teams to drive continuous customer success. Begin contributing to thought leadership, such as blog posts, webinars, or industry panels. What we re looking for Bachelor's degree AND/OR 1-3 years work experience in a client support/service role. Goal orientated with a positive attitude towards KPIs and targets. Intellectual curiosity for business, people and culture, and a passion for problem-solving. Looks to learn from others and works well independently and within a team. Excellent oral and written communication skills. Demonstrated ability to meet deadlines and have excellent attention to detail. Well defined prioritisation and organisational skills. Salesforce and Microsoft Office experience preferred. Previous experience in the consumer industry preferred but not required In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
May 01, 2026
Full time
Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role In an uncertain and fast-moving world, GlobalData's mission is to help our clients to be more successful and innovative. The world's largest industries use our unique data, expert analysis, and innovative solutions. We thrive on uncertainty which is why recent global events have increased demand for our services, creating exciting new career opportunities within our Customer Success team. Are you motivated to help our clients understand what s going to happen in the future within their business? Are you interested in working in a fast-paced, innovative environment? Are you passionate about team development and motivating to exceptional performance? If so, we want to make you part of GlobalData s success story. As a member of our EMEA Customer Success team, you will work in a growing, energised culture, surrounded by motivated and talented colleagues who support many of the region s top businesses every day. What you ll be doing Using your experience inside of the industry, you would be proactively building relationships with our clients over the phone to ensure they see the full value in our services and are getting the best return on their investment with us. Engage, delight and retain clients by supporting business and individual user challenges. Work cross-functionally with our research teams to answer our client s most pressing questions in a timely way. Lead internal knowledge-sharing initiatives, such as training sessions, documentation, or mentorship programs. Develop an in-depth knowledge of our products and an understanding of what s happening in the industry so that you can drive continuous client engagement. Proactively identify trends in customer needs and partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so. Ensure data integrity by updating records in our CRM system. Be the voice of the customer within our business and provide feedback to all other teams to drive continuous customer success. Begin contributing to thought leadership, such as blog posts, webinars, or industry panels. What we re looking for Bachelor's degree AND/OR 1-3 years work experience in a client support/service role. Goal orientated with a positive attitude towards KPIs and targets. Intellectual curiosity for business, people and culture, and a passion for problem-solving. Looks to learn from others and works well independently and within a team. Excellent oral and written communication skills. Demonstrated ability to meet deadlines and have excellent attention to detail. Well defined prioritisation and organisational skills. Salesforce and Microsoft Office experience preferred. Previous experience in the consumer industry preferred but not required In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Who we are GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join GlobalData? GlobalData is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world s most successful organizations.? Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role A proactive, hands-on Marketing Manager that owns all Celent and GlobalData Financial Services cross-channel and multi-media campaigns. A successful candidate will have strong digital marketing and project management skills, with experience using Hubspot CRM, and across email, social, digital platforms, and virtual events. What you ll be doing Campaign management - manages the long-term campaign plan and ensures execution from planning through to delivery. Campaign setup - owns contact list finalisation, form requirements, and the lead process for every campaign. Event management - support the planning and execution of marketing events, webinars, and trade shows. Social media and website optimization - owns the website content and social media strategy to drive organic and upsell conversions. Design collaboration work closely with the Marketing Graphic Designer and Videographer to ensure consistency and quality across creative and multimedia assets. Brand consistency evolve the brand voice in line with brand development strategies and ensure voice consistency across campaigns, collateral, and channels that adhere to Celent x GlobalData guidelines. Reporting - responsible for reporting on campaign success to Marketing Director and senior leadership. Development collaboration work closely with Project Managers and Dev team on product and website migration projects. What we re looking for Bachelor s degree 5+ years of marketing campaign experience B2B experience in financial services, management consultancy and/or professional services environment is preferred Experience producing and writing marketing content for different channels including social media, email, and web Project management and high-volume campaign scheduling experience Strong analytical and planning skills to assess performance of marketing efforts Excellent writing and verbal skills are essential Ability to interact with people at all levels within the organization and part of a team in a collaborative fashion globally Dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverables to the highest standards In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
May 01, 2026
Full time
Who we are GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join GlobalData? GlobalData is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world s most successful organizations.? Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role A proactive, hands-on Marketing Manager that owns all Celent and GlobalData Financial Services cross-channel and multi-media campaigns. A successful candidate will have strong digital marketing and project management skills, with experience using Hubspot CRM, and across email, social, digital platforms, and virtual events. What you ll be doing Campaign management - manages the long-term campaign plan and ensures execution from planning through to delivery. Campaign setup - owns contact list finalisation, form requirements, and the lead process for every campaign. Event management - support the planning and execution of marketing events, webinars, and trade shows. Social media and website optimization - owns the website content and social media strategy to drive organic and upsell conversions. Design collaboration work closely with the Marketing Graphic Designer and Videographer to ensure consistency and quality across creative and multimedia assets. Brand consistency evolve the brand voice in line with brand development strategies and ensure voice consistency across campaigns, collateral, and channels that adhere to Celent x GlobalData guidelines. Reporting - responsible for reporting on campaign success to Marketing Director and senior leadership. Development collaboration work closely with Project Managers and Dev team on product and website migration projects. What we re looking for Bachelor s degree 5+ years of marketing campaign experience B2B experience in financial services, management consultancy and/or professional services environment is preferred Experience producing and writing marketing content for different channels including social media, email, and web Project management and high-volume campaign scheduling experience Strong analytical and planning skills to assess performance of marketing efforts Excellent writing and verbal skills are essential Ability to interact with people at all levels within the organization and part of a team in a collaborative fashion globally Dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverables to the highest standards In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Who we are GlobalData is a specialist information services business helping clients decode the future, make better decisions and reach more customers. Through our data, expert analysis and innovative solutions, we provide intelligence across the world s largest industries to companies, governments and industry professionals. Formed in 2016 through the combination of multiple specialist firms, we are now a fully integrated global platform with 3,500+ colleagues across 20+ industries, supporting over 5,000 customers worldwide. Why join GlobalData? We are at a pivotal stage of growth, supported by recent investment and ambitious plans. It s a fast-paced, entrepreneurial environment where collaboration drives success, and where curious, ambitious individuals can make a real impact as we work towards becoming the world s most trusted source of strategic industry intelligence. The role As Information Security Manager, you will lead the strategy and delivery of initiatives that strengthen GlobalData s cybersecurity posture across global operations. You ll ensure our people, systems and infrastructure remain secure, resilient and able to support continued growth. Reporting to the Chief Information Security Officer, you will lead a team of security professionals, drive key security programmes, and work closely with stakeholders across technology and business teams to improve cyber governance, data security and operational resilience. This role requires strong expertise in information security, AI and data governance, alongside experience in vendor management and third-party risk. What you ll be doing Lead and deliver the information security strategy aligned to business goals Develop and maintain security frameworks, policies and standards Oversee risk management, threat assessment and vulnerability programmes Ensure compliance with ISO 27001, ISO 42001, GDPR and other relevant frameworks Manage security operations including incident response, monitoring and investigations Partner with IT, engineering, legal and business teams to embed security best practice Lead internal/external audits, assessments and remediation plans Manage third-party and vendor security risk programmes Build, mentor and lead a high-performing security team Provide executive reporting on security risks, metrics and improvement plans Monitor emerging threats, technologies and regulations What we re looking for 8+ years experience in senior cybersecurity or information security roles Leadership experience within a complex, multinational business Experience managing global teams across multiple regions Strong knowledge of ISO 27001, NIST, CIS Controls or similar frameworks Proven experience in security operations, risk management and compliance Experience handling security incidents and crisis management Strong commercial awareness and budget management experience Excellent communication and stakeholder management skills, including senior leadership exposure Strong understanding of IT infrastructure, cloud technologies and enterprise systems Experience managing third-party vendors and technology partners Preferred Certifications CISM or similar ISO 27001 Lead Implementer / Lead Auditor ISO 42001 (desirable) Technical Skills Security architecture and cloud security (AWS) SIEM, EDR and SOC tools ISO 27001 / ISO 42001 implementation Vulnerability management and penetration testing oversight Data protection, encryption and privacy controls Third-party risk management tools and processes Leadership & Competencies Inspiring leader who develops teams and delegates effectively Strategic thinker with strong decision-making skills Able to influence senior stakeholders and collaborate cross-functionally Hands-on and comfortable operating at all levels Calm under pressure with strong prioritisation skills Able to translate technical risk into clear business impact Highly organised with strong attention to detail In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Apr 30, 2026
Full time
Who we are GlobalData is a specialist information services business helping clients decode the future, make better decisions and reach more customers. Through our data, expert analysis and innovative solutions, we provide intelligence across the world s largest industries to companies, governments and industry professionals. Formed in 2016 through the combination of multiple specialist firms, we are now a fully integrated global platform with 3,500+ colleagues across 20+ industries, supporting over 5,000 customers worldwide. Why join GlobalData? We are at a pivotal stage of growth, supported by recent investment and ambitious plans. It s a fast-paced, entrepreneurial environment where collaboration drives success, and where curious, ambitious individuals can make a real impact as we work towards becoming the world s most trusted source of strategic industry intelligence. The role As Information Security Manager, you will lead the strategy and delivery of initiatives that strengthen GlobalData s cybersecurity posture across global operations. You ll ensure our people, systems and infrastructure remain secure, resilient and able to support continued growth. Reporting to the Chief Information Security Officer, you will lead a team of security professionals, drive key security programmes, and work closely with stakeholders across technology and business teams to improve cyber governance, data security and operational resilience. This role requires strong expertise in information security, AI and data governance, alongside experience in vendor management and third-party risk. What you ll be doing Lead and deliver the information security strategy aligned to business goals Develop and maintain security frameworks, policies and standards Oversee risk management, threat assessment and vulnerability programmes Ensure compliance with ISO 27001, ISO 42001, GDPR and other relevant frameworks Manage security operations including incident response, monitoring and investigations Partner with IT, engineering, legal and business teams to embed security best practice Lead internal/external audits, assessments and remediation plans Manage third-party and vendor security risk programmes Build, mentor and lead a high-performing security team Provide executive reporting on security risks, metrics and improvement plans Monitor emerging threats, technologies and regulations What we re looking for 8+ years experience in senior cybersecurity or information security roles Leadership experience within a complex, multinational business Experience managing global teams across multiple regions Strong knowledge of ISO 27001, NIST, CIS Controls or similar frameworks Proven experience in security operations, risk management and compliance Experience handling security incidents and crisis management Strong commercial awareness and budget management experience Excellent communication and stakeholder management skills, including senior leadership exposure Strong understanding of IT infrastructure, cloud technologies and enterprise systems Experience managing third-party vendors and technology partners Preferred Certifications CISM or similar ISO 27001 Lead Implementer / Lead Auditor ISO 42001 (desirable) Technical Skills Security architecture and cloud security (AWS) SIEM, EDR and SOC tools ISO 27001 / ISO 42001 implementation Vulnerability management and penetration testing oversight Data protection, encryption and privacy controls Third-party risk management tools and processes Leadership & Competencies Inspiring leader who develops teams and delegates effectively Strategic thinker with strong decision-making skills Able to influence senior stakeholders and collaborate cross-functionally Hands-on and comfortable operating at all levels Calm under pressure with strong prioritisation skills Able to translate technical risk into clear business impact Highly organised with strong attention to detail In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Who we are GlobalData is a specialist information services business helping clients decode the future, make better decisions and reach more customers. Through our data, expert analysis and innovative solutions, we provide intelligence across the world s largest industries to companies, governments and industry professionals. Formed in 2016 through the combination of multiple specialist firms, we are now a fully integrated global platform with 3,500+ colleagues across 20+ industries, supporting over 5,000 customers worldwide. Why join GlobalData? We are at a pivotal stage of growth, supported by recent investment and ambitious plans. It s a fast-paced, entrepreneurial environment where collaboration drives success, and where curious, ambitious individuals can make a real impact as we work towards becoming the world s most trusted source of strategic industry intelligence. The role As Head of IT, you will lead the strategy, delivery and governance of internal IT across GlobalData. You ll ensure systems, infrastructure and services are secure, scalable and aligned to business growth. You will oversee IT operations within a Microsoft ecosystem, strengthen cyber security and data governance, and drive improvements in service management, processes and employee experience. Working cross-functionally, you ll lead onboarding, systems management, infrastructure expansion and compliance, acting as the central IT leader as the business scales. What you ll be doing Global IT Leadership Lead and develop international IT teams, fostering a high-performance culture Establish global IT governance, policies and standards Act as escalation point for critical IT issues Manage key vendor and partner relationships Technology Strategy & Innovation Assess current technology landscape and identify improvements Develop and deliver the IT roadmap aligned to business goals Evaluate and implement new technologies Own IT budgeting and resource allocation Project & Change Management Lead major IT projects, including M&A integration Oversee global office technology changes (openings, closures, relocations) Deliver projects on time and within budget Drive effective change management and adoption Infrastructure & Operations Oversee global infrastructure (networks, cloud, end-user systems) Ensure strong cybersecurity, data protection and compliance Define and manage SLAs/KPIs Drive automation and process improvements Board & Stakeholder Engagement Present strategy, risks and updates to senior stakeholders Act as a trusted advisor to business leaders Build strong cross-functional relationships Represent IT at leadership level What we re looking for Proven senior IT leadership experience in a global organisation Track record leading international teams and large-scale IT programmes (incl. M&A) Strong commercial acumen and budget ownership Excellent stakeholder management and communication skills Deep knowledge of infrastructure, cloud, cybersecurity and enterprise systems Experience managing third-party vendors and partners Personal Attributes Strategic and hands-on Calm, decisive and able to prioritise effectively Strong leadership and delegation skills Highly organised with attention to detail Resilient and adaptable, with a focus on building best-in-class IT capability In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Apr 30, 2026
Full time
Who we are GlobalData is a specialist information services business helping clients decode the future, make better decisions and reach more customers. Through our data, expert analysis and innovative solutions, we provide intelligence across the world s largest industries to companies, governments and industry professionals. Formed in 2016 through the combination of multiple specialist firms, we are now a fully integrated global platform with 3,500+ colleagues across 20+ industries, supporting over 5,000 customers worldwide. Why join GlobalData? We are at a pivotal stage of growth, supported by recent investment and ambitious plans. It s a fast-paced, entrepreneurial environment where collaboration drives success, and where curious, ambitious individuals can make a real impact as we work towards becoming the world s most trusted source of strategic industry intelligence. The role As Head of IT, you will lead the strategy, delivery and governance of internal IT across GlobalData. You ll ensure systems, infrastructure and services are secure, scalable and aligned to business growth. You will oversee IT operations within a Microsoft ecosystem, strengthen cyber security and data governance, and drive improvements in service management, processes and employee experience. Working cross-functionally, you ll lead onboarding, systems management, infrastructure expansion and compliance, acting as the central IT leader as the business scales. What you ll be doing Global IT Leadership Lead and develop international IT teams, fostering a high-performance culture Establish global IT governance, policies and standards Act as escalation point for critical IT issues Manage key vendor and partner relationships Technology Strategy & Innovation Assess current technology landscape and identify improvements Develop and deliver the IT roadmap aligned to business goals Evaluate and implement new technologies Own IT budgeting and resource allocation Project & Change Management Lead major IT projects, including M&A integration Oversee global office technology changes (openings, closures, relocations) Deliver projects on time and within budget Drive effective change management and adoption Infrastructure & Operations Oversee global infrastructure (networks, cloud, end-user systems) Ensure strong cybersecurity, data protection and compliance Define and manage SLAs/KPIs Drive automation and process improvements Board & Stakeholder Engagement Present strategy, risks and updates to senior stakeholders Act as a trusted advisor to business leaders Build strong cross-functional relationships Represent IT at leadership level What we re looking for Proven senior IT leadership experience in a global organisation Track record leading international teams and large-scale IT programmes (incl. M&A) Strong commercial acumen and budget ownership Excellent stakeholder management and communication skills Deep knowledge of infrastructure, cloud, cybersecurity and enterprise systems Experience managing third-party vendors and partners Personal Attributes Strategic and hands-on Calm, decisive and able to prioritise effectively Strong leadership and delegation skills Highly organised with attention to detail Resilient and adaptable, with a focus on building best-in-class IT capability In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Who we are GlobalData is a leading information services and analytics company, providing trusted intelligence that helps organizations decode the future and make smarter decisions. By combining proprietary data, expert analysis, and cutting-edge technology, we empower clients across the world s largest industries to anticipate change, identify opportunity, and gain competitive advantage. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join the Sales team at GlobalData? Global Data is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at Global Data is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The Sales team operates at the face of our business introducing clients to our trusted strategic intelligence. With an established book of leading brands and the scope carve your own market, there is a real opportunity for sales talent at all levels to develop in our growing business. The culture is buzzing and positive, and you can expect to be rewarded well with our uncapped commission scheme. The role As an Enterprise BDM, you will lead the engagement with enterprise-level clients across a defined territory/ sector, driving new business and expanding existing relationships. You ll act as a strategic advisor, consulting with senior decision makers, identifying client challenges, and aligning Global Data s suite of intelligence solutions to their business objectives. This role requires a sophisticated understanding of enterprise sales cycles, strong commercial acumen, and a proven ability to manage multi-stakeholder relationships across complex organizations. This position requires commercial acumen and a collaborative mindset, working effectively across a matrixed organization to deliver tailored, high impact solutions to clients. You ll be solution selling using value based selling approaches. What you ll be doing Develop and execute a territory or vertical strategy that aligns with Global Data s broader commercial objectives. Own the end-to-end enterprise sales cycle from prospecting and qualification to negotiation and close, ensuring consistent overachievement of revenue targets. Build and expand executive level relationships with key accounts, positioning GlobalData as a trusted strategic partner. Use social selling techniques to identify, connect with, and nurture prospective clients, positioning yourself as a thought leader in the market. Collaborate with internal stakeholders, including Product, Marketing, and Customer Success teams, to deliver exceptional customer experiences. Lead solution based selling engagements, demonstrating GlobalData s data, and intelligence capabilities through high impact presentations and proposals. Identify opportunities across GlobalData s portfolio to maximize client value and revenue potential. Maintain deep understanding of client industries, emerging market trends, and competitor offerings to drive consultative dialogue and thought leadership. Provide accurate and timely sales forecasts and pipeline reports to senior management. Represent GlobalData at industry events, conferences, and executive forums to promote the brand and network with potential partners. What we re looking for Extensive experience in enterprise B2B sales, ideally within data, analytics, SaaS, or information services sectors. Proven track record of achieving and exceeding sales targets within complex, consultative selling environments. Experience working cross-functionally and across global matrix structures to deliver client solutions. Strong grasp of social selling techniques, digital prospecting, and relationship nurturing through platforms such as LinkedIn. Exceptional ability to engage, influence, and negotiate with C-level executives and senior decision makers. Strong strategic thinking and problem-solving abilities, with the ability to tailor solutions to client challenges. Demonstrated success managing long sales cycles and multi stakeholder engagements. Excellent presentation, communication, and interpersonal skills. Highly organized, proactive, and results driven, with a passion for building lasting client partnerships. Experience working with CRM systems such as Salesforce and advanced proficiency with business tools (e.g., MS Office Suite, Gong). Willingness to travel regionally or internationally (up to 50%) as required. In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. To find out more and to apply to our roles please visit (url removed).
Apr 30, 2026
Full time
Who we are GlobalData is a leading information services and analytics company, providing trusted intelligence that helps organizations decode the future and make smarter decisions. By combining proprietary data, expert analysis, and cutting-edge technology, we empower clients across the world s largest industries to anticipate change, identify opportunity, and gain competitive advantage. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join the Sales team at GlobalData? Global Data is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at Global Data is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The Sales team operates at the face of our business introducing clients to our trusted strategic intelligence. With an established book of leading brands and the scope carve your own market, there is a real opportunity for sales talent at all levels to develop in our growing business. The culture is buzzing and positive, and you can expect to be rewarded well with our uncapped commission scheme. The role As an Enterprise BDM, you will lead the engagement with enterprise-level clients across a defined territory/ sector, driving new business and expanding existing relationships. You ll act as a strategic advisor, consulting with senior decision makers, identifying client challenges, and aligning Global Data s suite of intelligence solutions to their business objectives. This role requires a sophisticated understanding of enterprise sales cycles, strong commercial acumen, and a proven ability to manage multi-stakeholder relationships across complex organizations. This position requires commercial acumen and a collaborative mindset, working effectively across a matrixed organization to deliver tailored, high impact solutions to clients. You ll be solution selling using value based selling approaches. What you ll be doing Develop and execute a territory or vertical strategy that aligns with Global Data s broader commercial objectives. Own the end-to-end enterprise sales cycle from prospecting and qualification to negotiation and close, ensuring consistent overachievement of revenue targets. Build and expand executive level relationships with key accounts, positioning GlobalData as a trusted strategic partner. Use social selling techniques to identify, connect with, and nurture prospective clients, positioning yourself as a thought leader in the market. Collaborate with internal stakeholders, including Product, Marketing, and Customer Success teams, to deliver exceptional customer experiences. Lead solution based selling engagements, demonstrating GlobalData s data, and intelligence capabilities through high impact presentations and proposals. Identify opportunities across GlobalData s portfolio to maximize client value and revenue potential. Maintain deep understanding of client industries, emerging market trends, and competitor offerings to drive consultative dialogue and thought leadership. Provide accurate and timely sales forecasts and pipeline reports to senior management. Represent GlobalData at industry events, conferences, and executive forums to promote the brand and network with potential partners. What we re looking for Extensive experience in enterprise B2B sales, ideally within data, analytics, SaaS, or information services sectors. Proven track record of achieving and exceeding sales targets within complex, consultative selling environments. Experience working cross-functionally and across global matrix structures to deliver client solutions. Strong grasp of social selling techniques, digital prospecting, and relationship nurturing through platforms such as LinkedIn. Exceptional ability to engage, influence, and negotiate with C-level executives and senior decision makers. Strong strategic thinking and problem-solving abilities, with the ability to tailor solutions to client challenges. Demonstrated success managing long sales cycles and multi stakeholder engagements. Excellent presentation, communication, and interpersonal skills. Highly organized, proactive, and results driven, with a passion for building lasting client partnerships. Experience working with CRM systems such as Salesforce and advanced proficiency with business tools (e.g., MS Office Suite, Gong). Willingness to travel regionally or internationally (up to 50%) as required. In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. To find out more and to apply to our roles please visit (url removed).
Who we are GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join the team at GlobalData? GlobalData is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world s most successful organizations.? Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The Sales team operates at the face of our business introducing clients to our trusted intelligence. With an established book of leading brands and the scope carve your own market, there is a real opportunity for sales talent at all levels to develop in our growing business. The culture is buzzing and positive, and you can expect to be rewarded well with our uncapped commission scheme. The role As a Delegate Sales Executive, you will be responsible for driving revenue through delegate and attendee sales for our conferences. This is a consultative role requiring strong sales acumen, excellent communication skills, and the ability to build relationships with senior professionals across global industries. You ll manage the full sales cycle from prospecting and qualifying leads to closing deals and ensuring delegate satisfaction contributing directly to the success and growth of the event portfolio. What you ll be doing Identify, approach, and convert executive-level prospects to attend conferences as paid delegates. Develop and maintain a strong understanding of event content, themes, and value propositions to effectively communicate with C-suite and senior professionals. Achieve and exceed individual and team revenue targets within set timelines. Conduct outbound sales via phone, email, and professional networking platforms. Manage and maintain accurate CRM data to reflect pipeline activity and performance. Work closely with marketing and production teams to align sales strategies with event positioning. Build long-term relationships with clients to increase re-attendance and referrals. Provide feedback from client conversations to support content development and event improvement. Attend live events when required to strengthen relationships and drive re-bookings. What we re looking for 1 3 years of experience in delegate or B2B conference sales, telesales, or a similar commercial role. Proven track record of meeting or exceeding sales targets. Confident communicator with excellent phone and written communication skills. Strong negotiation and closing capabilities with senior-level stakeholders. Highly organized, self-motivated, and goal-oriented. Experience using CRM systems (e.g., Salesforce, HubSpot, or similar). Genuine interest in global industry trends and business networking. GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. To find out more and to apply to our roles please visit (url removed).
Apr 20, 2026
Full time
Who we are GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join the team at GlobalData? GlobalData is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world s most successful organizations.? Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The Sales team operates at the face of our business introducing clients to our trusted intelligence. With an established book of leading brands and the scope carve your own market, there is a real opportunity for sales talent at all levels to develop in our growing business. The culture is buzzing and positive, and you can expect to be rewarded well with our uncapped commission scheme. The role As a Delegate Sales Executive, you will be responsible for driving revenue through delegate and attendee sales for our conferences. This is a consultative role requiring strong sales acumen, excellent communication skills, and the ability to build relationships with senior professionals across global industries. You ll manage the full sales cycle from prospecting and qualifying leads to closing deals and ensuring delegate satisfaction contributing directly to the success and growth of the event portfolio. What you ll be doing Identify, approach, and convert executive-level prospects to attend conferences as paid delegates. Develop and maintain a strong understanding of event content, themes, and value propositions to effectively communicate with C-suite and senior professionals. Achieve and exceed individual and team revenue targets within set timelines. Conduct outbound sales via phone, email, and professional networking platforms. Manage and maintain accurate CRM data to reflect pipeline activity and performance. Work closely with marketing and production teams to align sales strategies with event positioning. Build long-term relationships with clients to increase re-attendance and referrals. Provide feedback from client conversations to support content development and event improvement. Attend live events when required to strengthen relationships and drive re-bookings. What we re looking for 1 3 years of experience in delegate or B2B conference sales, telesales, or a similar commercial role. Proven track record of meeting or exceeding sales targets. Confident communicator with excellent phone and written communication skills. Strong negotiation and closing capabilities with senior-level stakeholders. Highly organized, self-motivated, and goal-oriented. Experience using CRM systems (e.g., Salesforce, HubSpot, or similar). Genuine interest in global industry trends and business networking. GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. To find out more and to apply to our roles please visit (url removed).
