Ogier Legal Limited

Business Development & Marketing Operations Senior Manager Department: Business Development & Marketing Employment Type: Permanent Location: London Description We've got great things going on at Ogier. We're making a name for ourselves as a firm committed to innovation and doing things differently. Due to significant growth, an exciting opportunity has arisen to join Ogier's Business Development and Marketing team in a newly created position. We are seeking a Business Development & Marketing Operations Senior Manager to play a key role in optimising the performance, efficiency, and impact of Ogier's global business development and marketing function. Reporting to the Chief BD and Marketing Officer (CBDMO), this role will be responsible for driving operational excellence across priority projects, process improvements, budget and resource management, and cross-functional collaboration. The position requires a blend of strategic oversight, strong analytical capability, and hands-on execution. Key Responsibilities Operational Management Oversee the day-to-day operations of the Business Development & Marketing team to ensure the effective delivery of strategic priorities and consistent service quality across the business Working with the functional heads of units within the team continuously develop, document and maintain processes, systems, and tools to improve team efficiency, standardisation and project management practices Coordinate departmental KPIs and reporting to evaluate performance and inform strategic decisions Project Management Lead the planning, execution, and delivery of complex global BD and marketing initiatives in collaboration with key stakeholders Support the CBDMO in transforming strategic priority plans into operational deliverables with clear timelines and accountability Manage cross-functional projects, acting as a key coordinator for optimal coordination and alignment of the various units within the team Budget Oversight and Resource Management Working with the individual budget-holders, manage the Business Development & Marketing group's aggregated budgets, including forecasting, tracking spend, and supporting financial planning Collaborate with the finance team to ensure accurate and timely reporting, compliance, and efficient use of resources Working with the key stakeholders, maintain oversight of the team's vendor management and procurement processes Technology and Process Innovation Working closely with the Head of Digital Marketing, the Head of Client Intelligence and other stakeholders: act as a champion for the department's digital tools (e.g. CRM, digital marketing, digital platforms and project management software), ensuring optimal usage, training, and adoption in the team partner with IT (including the AI team) and external providers to evaluate, implement, and integrate technology solutions Identify opportunities for process improvement and automation to enhance efficiency and scalability Maintain knowledge of business processes, industry, and technology trends in marketing and business development technology solutions Business & Stakeholder Collaboration Serve as a trusted advisor and operational right-hand to the CBDMO, supporting leadership communications and team meetings, planning cycles, decision-making and reporting Build strong relationships with stakeholders across Ogier's Service Lines, offices and Business Support functions to drive integration and consistency Support the Business Development & Marketing team's development through skills audits, onboarding, and resource coordination Skills, Knowledge and Expertise Minimum of 10 years' experience in business development & marketing operations required, preferably in a law firm or other professional services University degree required Highly developed project management skills with relevant qualifications preferred Proven experience managing large-scale projects and departmental operations, ideally with global coverage Strong financial and analytical skills with confidence in budgeting and reporting tools and excellent attention to detail Strong experience with marketing and CRM platforms (e.g., InterAction, Vuture, etc.) Advanced MS excel, PowerBI expertise for data visualisation and analysis Excellent interpersonal and communication skills, both oral and written, with the ability to develop collaborative working relationships Client-focused mindset with the ability to engage confidently at all levels of the firm Highly organised, proactive, and delivery-focused, with a continuous improvement mindset Excellent judgment, strong prioritisation and problem-solving skills Self-motivated and able to work independently but also part of the wider team Ability to travel as needed to the firm's offices