A forward-thinking tech company in Greater London seeks a Head of Operations to build and manage operational excellence as the company scales. This leadership role blends classic B2B SaaS operations with AI-first strategies, focusing on legal and contract operations, compliance, and effective communication within teams. Candidates should have 3-4 years of experience in consulting or a similar role in scaling SaaS companies, with a strong ability to drive business outcomes and create processes that ensure responsible growth.
Jan 24, 2026
Full time
A forward-thinking tech company in Greater London seeks a Head of Operations to build and manage operational excellence as the company scales. This leadership role blends classic B2B SaaS operations with AI-first strategies, focusing on legal and contract operations, compliance, and effective communication within teams. Candidates should have 3-4 years of experience in consulting or a similar role in scaling SaaS companies, with a strong ability to drive business outcomes and create processes that ensure responsible growth.
We're on a mission to make real estate transactions smarter, faster, and friction-free. Real estate is the world's largest asset class, yet the legal processes and tools behind it remain slow, manual, and underinvested. Lawyers must review dense documents line by line and piece together information across silos, all while clients demand faster, more transparent due diligence. That's where we come in. Orbital Copilot is the AI assistant built exclusively for commercial real estate law. Developed with former practicing real estate lawyers, it accelerates complex due diligence by up to 70% while delivering legal-grade precision. We're trusted by leading firms like Goodwin and BCLP to remove the busywork so legal teams can focus on what they do best: applying sharp legal judgment, delivering standout client service, and getting deals over the line faster. Working at Orbital means joining a team that's reimagining how real estate transactions get done - moving fast, working collaboratively, and giving people the ownership to make a real impact from day one. The Role As Head of Operations, you will build and run the operational engine of Orbital as we scale. This is a hands on leadership role for a high potential operator who thrives on execution and takes ownership in a fast moving environment. This role blends classic B2B SaaS operations with the realities of an AI first scaleup, where operational excellence, security, and strong internal rhythms are critical to success. This role reports directly into the COO. What to Be Excited About You will own and scale core operations across the business, with particular focus on building strong foundations and enabling fast, responsible growth. Core Ownership Areas Legal & Contract Operations: Own operational legal workflows including contracts, policies, and external counsel management. Manage legal agencies today, with scope to support the future hire of a General Counsel. Infosec, Security & IT Operations: Own security posture, compliance readiness, and internal IT operations. Manage external vendors and agencies across infosec and IT. Lay the groundwork for future hires including a Security / Infosec Lead and IT Manager. AI First Internal Operations: Drive how Orbital becomes an AI first business internally, embedding AI into workflows, decision making, and internal processes across the organisation. Partner with stakeholders on AI governance, risk considerations, and data practices as the company scales. Business Operations, Reporting & OKRs: Own the core business operations cadence including planning, prioritisation, and execution support. Build and maintain business reporting, dashboards, and operational metrics that inform leadership decision making. Own the company OKR process end to end, ensuring clear goals, accountability, and follow through across teams. Drive strong internal operating rhythms and cross functional alignment. Internal Communications: Drive clear, consistent internal communications that keep teams aligned, informed, and moving fast. Office & Workplace Operations: Line manage the Office Manager and own the day to day operational environment. Build scalable office, tooling, and workplace processes that support a high performing team. How You'll Operate This is an execution first role: you will be expected to operationalise strategy quickly and effectively. You will be trusted to run initiatives end to end, working closely with the COO and leadership team. You will have the space and mandate to parachute into priority business problems, helping solve key challenges as they arise and firefighting when needed to keep the company moving fast. Over time, you'll help shape the future operating model and build out a small, high impact operations function. You'll Thrive in This Role If You ️ Bring raw horsepower, strong judgment, and a bias to action. Are excited by ambiguity and comfortable building processes from scratch. Have experience in at least one of the following: 3-4 years at a leading consulting firm (e.g. BCG, Accenture, EY, PwC or similar), working across a range of business and operational challenges; and/or Head of Operations experience at a scaling SaaS company (Series B+) Know you don't want the traditional consulting partner track and instead want to own outcomes inside a scaleup. Are a natural relationship builder who works effectively across technical and non technical teams. Are hands on, pragmatic, and focused on shipping real improvements - not perfect slide decks. Are high potential and eager to take on increasing ownership and responsibility as the company scales. Why Join Orbital Operate at the intersection of law, AI, and high growth SaaS. Take real ownership of how the company scales operationally. Gain exposure to AI governance, security, and data challenges at an early stage leader. Join a smart, collaborative, and ambitious team that values impact over hierarchy. If you're excited to build and execute in a high impact operations role at a category defining AI company, we'd love to hear from you. Benefits Compensation: We offer a competitive starting salary in the range of £105,000 - £117,500 depending on experience. We share salary ranges upfront to build trust, reduce bias, and support an inclusive process, even as we continue developing our internal pay structures. Flexible Work: We believe in flexibility, but we're also big on in person collaboration. This role is based in our London office (Farringdon) four days a week. Preparing for your future: We match your pension contributions to help you build long term financial security, and provide ownership in the company through options. Rest and Recharge: Everyone gets 25 days of paid annual leave, plus bank holidays, so you can rest, recharge, and take care of what matters most to you. Supportive Parental Leave: Generous parental leave policy designed to support all parents and caregivers in balancing family and work life. Equipment & Development: As you bring value to our mission, we're committed to bringing value to you. We want everyone who works here to leave stronger than they came in - whether that's in skills, confidence, or career direction. That's why we provide top quality equipment, a personal development budget of £1,000 per year, and ongoing training opportunities to support your growth from day one. Cycle to work: Reduce your carbon footprint and stay active while commuting. We know it's an oldie but a goodie - and we're proud to support it through our Cycle to Work scheme. Belonging & Community: We're in the process of building an inclusive, welcoming culture where everyone feels seen and valued. Expect regular team off sites, shared lunches, and social events, with something for everyone. Security is everyone's responsibility at Orbital. We ask all team members to follow our security policies, complete regular awareness training, and handle sensitive data with care in line with ISO 27001 standards. Spot something unusual? Reporting risks or incidents quickly helps us maintain the strong culture of security and compliance we all depend on. At Orbital, we're committed to building a diverse and inclusive team. We especially welcome applications from people who are traditionally underrepresented in tech. Even if you don't meet every single requirement, or if the right role isn't listed yet, we'd still love to hear from you. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on several factors, which may include job related knowledge, skills, experience, and business requirements.
Jan 24, 2026
Full time
We're on a mission to make real estate transactions smarter, faster, and friction-free. Real estate is the world's largest asset class, yet the legal processes and tools behind it remain slow, manual, and underinvested. Lawyers must review dense documents line by line and piece together information across silos, all while clients demand faster, more transparent due diligence. That's where we come in. Orbital Copilot is the AI assistant built exclusively for commercial real estate law. Developed with former practicing real estate lawyers, it accelerates complex due diligence by up to 70% while delivering legal-grade precision. We're trusted by leading firms like Goodwin and BCLP to remove the busywork so legal teams can focus on what they do best: applying sharp legal judgment, delivering standout client service, and getting deals over the line faster. Working at Orbital means joining a team that's reimagining how real estate transactions get done - moving fast, working collaboratively, and giving people the ownership to make a real impact from day one. The Role As Head of Operations, you will build and run the operational engine of Orbital as we scale. This is a hands on leadership role for a high potential operator who thrives on execution and takes ownership in a fast moving environment. This role blends classic B2B SaaS operations with the realities of an AI first scaleup, where operational excellence, security, and strong internal rhythms are critical to success. This role reports directly into the COO. What to Be Excited About You will own and scale core operations across the business, with particular focus on building strong foundations and enabling fast, responsible growth. Core Ownership Areas Legal & Contract Operations: Own operational legal workflows including contracts, policies, and external counsel management. Manage legal agencies today, with scope to support the future hire of a General Counsel. Infosec, Security & IT Operations: Own security posture, compliance readiness, and internal IT operations. Manage external vendors and agencies across infosec and IT. Lay the groundwork for future hires including a Security / Infosec Lead and IT Manager. AI First Internal Operations: Drive how Orbital becomes an AI first business internally, embedding AI into workflows, decision making, and internal processes across the organisation. Partner with stakeholders on AI governance, risk considerations, and data practices as the company scales. Business Operations, Reporting & OKRs: Own the core business operations cadence including planning, prioritisation, and execution support. Build and maintain business reporting, dashboards, and operational metrics that inform leadership decision making. Own the company OKR process end to end, ensuring clear goals, accountability, and follow through across teams. Drive strong internal operating rhythms and cross functional alignment. Internal Communications: Drive clear, consistent internal communications that keep teams aligned, informed, and moving fast. Office & Workplace Operations: Line manage the Office Manager and own the day to day operational environment. Build scalable office, tooling, and workplace processes that support a high performing team. How You'll Operate This is an execution first role: you will be expected to operationalise strategy quickly and effectively. You will be trusted to run initiatives end to end, working closely with the COO and leadership team. You will have the space and mandate to parachute into priority business problems, helping solve key challenges as they arise and firefighting when needed to keep the company moving fast. Over time, you'll help shape the future operating model and build out a small, high impact operations function. You'll Thrive in This Role If You ️ Bring raw horsepower, strong judgment, and a bias to action. Are excited by ambiguity and comfortable building processes from scratch. Have experience in at least one of the following: 3-4 years at a leading consulting firm (e.g. BCG, Accenture, EY, PwC or similar), working across a range of business and operational challenges; and/or Head of Operations experience at a scaling SaaS company (Series B+) Know you don't want the traditional consulting partner track and instead want to own outcomes inside a scaleup. Are a natural relationship builder who works effectively across technical and non technical teams. Are hands on, pragmatic, and focused on shipping real improvements - not perfect slide decks. Are high potential and eager to take on increasing ownership and responsibility as the company scales. Why Join Orbital Operate at the intersection of law, AI, and high growth SaaS. Take real ownership of how the company scales operationally. Gain exposure to AI governance, security, and data challenges at an early stage leader. Join a smart, collaborative, and ambitious team that values impact over hierarchy. If you're excited to build and execute in a high impact operations role at a category defining AI company, we'd love to hear from you. Benefits Compensation: We offer a competitive starting salary in the range of £105,000 - £117,500 depending on experience. We share salary ranges upfront to build trust, reduce bias, and support an inclusive process, even as we continue developing our internal pay structures. Flexible Work: We believe in flexibility, but we're also big on in person collaboration. This role is based in our London office (Farringdon) four days a week. Preparing for your future: We match your pension contributions to help you build long term financial security, and provide ownership in the company through options. Rest and Recharge: Everyone gets 25 days of paid annual leave, plus bank holidays, so you can rest, recharge, and take care of what matters most to you. Supportive Parental Leave: Generous parental leave policy designed to support all parents and caregivers in balancing family and work life. Equipment & Development: As you bring value to our mission, we're committed to bringing value to you. We want everyone who works here to leave stronger than they came in - whether that's in skills, confidence, or career direction. That's why we provide top quality equipment, a personal development budget of £1,000 per year, and ongoing training opportunities to support your growth from day one. Cycle to work: Reduce your carbon footprint and stay active while commuting. We know it's an oldie but a goodie - and we're proud to support it through our Cycle to Work scheme. Belonging & Community: We're in the process of building an inclusive, welcoming culture where everyone feels seen and valued. Expect regular team off sites, shared lunches, and social events, with something for everyone. Security is everyone's responsibility at Orbital. We ask all team members to follow our security policies, complete regular awareness training, and handle sensitive data with care in line with ISO 27001 standards. Spot something unusual? Reporting risks or incidents quickly helps us maintain the strong culture of security and compliance we all depend on. At Orbital, we're committed to building a diverse and inclusive team. We especially welcome applications from people who are traditionally underrepresented in tech. Even if you don't meet every single requirement, or if the right role isn't listed yet, we'd still love to hear from you. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on several factors, which may include job related knowledge, skills, experience, and business requirements.
A technology company specializing in real estate is seeking a Technical Lead to guide the development of their AI-driven assistant. This role involves shaping the product, mentoring a talented engineering team, and ensuring top-tier solutions that enhance property transactions. The ideal candidate has over 3 years of experience in a leadership position, a strong interest in AI, and proven technical expertise. This position offers flexible working hours and competitive compensation.
Jan 16, 2026
Full time
A technology company specializing in real estate is seeking a Technical Lead to guide the development of their AI-driven assistant. This role involves shaping the product, mentoring a talented engineering team, and ensuring top-tier solutions that enhance property transactions. The ideal candidate has over 3 years of experience in a leadership position, a strong interest in AI, and proven technical expertise. This position offers flexible working hours and competitive compensation.
We're on a mission to make real estate transactions smarter, faster, and friction free. Real estate is the world's largest asset class, yet the legal processes and tools behind it remain slow, manual, and underinvested. Lawyers must review dense documents line by line and piece together information across silos, all while clients demand faster, more transparent due diligence. That's where we come in. Orbital Copilot is the AI assistant built exclusively for commercial real estate law. Developed with former practicing real estate lawyers, it accelerates complex due diligence by up to 70% while delivering legal grade precision. We're trusted by leading firms like Goodwin, BCLP, and Ropes & Gray to remove the busywork so legal teams can focus on what they do best: applying sharp legal judgment, delivering standout client service, and getting deals over the line faster. Working at Orbital means joining a team that's reimagining how real estate transactions get done-moving fast, working collaboratively, and giving people the ownership to make a real impact from day one. Role Overview Are you excited about leading the development of cutting edge AI technologies that will transform how Real Estate transactions are conducted? As a Technical Lead focused on Orbital Copilot, you'll play a pivotal role in shaping the future of our AI driven assistant, designed to revolutionise the property due diligence process. Your work will drive the innovation behind a product that simplifies and accelerates real estate transactions, making complex processes seamless. You'll guide a talented team of engineers from concept to deployment, ensuring our AI platform remains at the forefront of the industry while delivering real world impact for our users. What to be excited by: Lead with Impact: Support a talented team of AI engineers and software engineers, mentoring them to create groundbreaking, scalable AI driven SaaS products that are changing the way Real Estate is transacted. Shape the Future: Architect and design AI systems from the ground up, ensuring that they are cutting edge, robust, and scalable to meet real world challenges. Own the Process: Drive the entire development lifecycle-concept to production-taking ownership of projects and the opportunity to see your ideas come to life. Collaborate for Innovation: Work closely with diverse teams-product, AI Engineering, Product Design and Legal Engineering-to bring creative solutions to market that perfectly align with business goals. Champion Excellence: Lead efforts to continuously enhance code quality, reliability, and development processes, driving innovation through automation, testing, and best practices. Guide the Vision: Play a key role in managing the technical roadmap, where you'll balance immediate deliverables with strategic growth and cutting edge technology. Stay at the Forefront: Work with the latest frontier models including GPT 5 and Claude 3.5 across text and vision, incorporating them into our platform and constantly pushing the boundaries of what's possible. Drive Real Impact: Ensure the scalability of our domain specific AI product, Orbital Copilot, contributing to solutions that not only meet but exceed industry standards. Ensure Secure Development Practices: Oversee and enforce secure coding practices and compliance with company information security policies, standards, and ISO 27001 requirements across the development team. You should apply if: ️ Proven experience (3+ years) as a Technical Lead, hands on engineering manager or similar leadership role in AI/ML, software development, or SaaS start ups. You have a keen interest the latest in Gen AI and LLMs, algorithms, and technologies (e.g., NLP, computer vision, predictive analytics). Experience with cloud platforms (AWS, Google Cloud, Azure) and experience with microservices, containerisation (Docker, Kubernetes), DevOps and CI/CD pipelines. You have hands on experience with Python, React, Typescript, Kubernetes. Excellent problem solving skills, with the ability to lead, inspire and motivate a team. Strong communication and leadership skills, with the ability to collaborate with both technical and non technical stakeholders. Start up mindset: positive, enthusiastic, adaptable, proactive, and comfortable working in a fast paced, dynamic environment. Benefits: Competitive starting salary Matched pension contributions Flexible working hours and location 25 days paid holiday (plus bank holidays) Professional equipment and personal development budget along with training opportunities to learn and develop your skills Cycle to work scheme An inclusive community enjoying all company off sites, lunches and socials Security is everyone's responsibility at Orbital. We ask all team members to follow our security policies, complete regular awareness training, and handle sensitive data with care in line with ISO 27001 standards. Spot something unusual? Reporting risks or incidents quickly helps us maintain the strong culture of security and compliance we all depend on. At Orbital, we're committed to building a diverse and inclusive team. We especially welcome applications from people who are traditionally underrepresented in tech. Even if you don't meet every single requirement, or if the right role isn't listed yet, we'd still love to hear from you. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on several factors, which may include job related knowledge, skills, experience, and business requirements.
Jan 16, 2026
Full time
We're on a mission to make real estate transactions smarter, faster, and friction free. Real estate is the world's largest asset class, yet the legal processes and tools behind it remain slow, manual, and underinvested. Lawyers must review dense documents line by line and piece together information across silos, all while clients demand faster, more transparent due diligence. That's where we come in. Orbital Copilot is the AI assistant built exclusively for commercial real estate law. Developed with former practicing real estate lawyers, it accelerates complex due diligence by up to 70% while delivering legal grade precision. We're trusted by leading firms like Goodwin, BCLP, and Ropes & Gray to remove the busywork so legal teams can focus on what they do best: applying sharp legal judgment, delivering standout client service, and getting deals over the line faster. Working at Orbital means joining a team that's reimagining how real estate transactions get done-moving fast, working collaboratively, and giving people the ownership to make a real impact from day one. Role Overview Are you excited about leading the development of cutting edge AI technologies that will transform how Real Estate transactions are conducted? As a Technical Lead focused on Orbital Copilot, you'll play a pivotal role in shaping the future of our AI driven assistant, designed to revolutionise the property due diligence process. Your work will drive the innovation behind a product that simplifies and accelerates real estate transactions, making complex processes seamless. You'll guide a talented team of engineers from concept to deployment, ensuring our AI platform remains at the forefront of the industry while delivering real world impact for our users. What to be excited by: Lead with Impact: Support a talented team of AI engineers and software engineers, mentoring them to create groundbreaking, scalable AI driven SaaS products that are changing the way Real Estate is transacted. Shape the Future: Architect and design AI systems from the ground up, ensuring that they are cutting edge, robust, and scalable to meet real world challenges. Own the Process: Drive the entire development lifecycle-concept to production-taking ownership of projects and the opportunity to see your ideas come to life. Collaborate for Innovation: Work closely with diverse teams-product, AI Engineering, Product Design and Legal Engineering-to bring creative solutions to market that perfectly align with business goals. Champion Excellence: Lead efforts to continuously enhance code quality, reliability, and development processes, driving innovation through automation, testing, and best practices. Guide the Vision: Play a key role in managing the technical roadmap, where you'll balance immediate deliverables with strategic growth and cutting edge technology. Stay at the Forefront: Work with the latest frontier models including GPT 5 and Claude 3.5 across text and vision, incorporating them into our platform and constantly pushing the boundaries of what's possible. Drive Real Impact: Ensure the scalability of our domain specific AI product, Orbital Copilot, contributing to solutions that not only meet but exceed industry standards. Ensure Secure Development Practices: Oversee and enforce secure coding practices and compliance with company information security policies, standards, and ISO 27001 requirements across the development team. You should apply if: ️ Proven experience (3+ years) as a Technical Lead, hands on engineering manager or similar leadership role in AI/ML, software development, or SaaS start ups. You have a keen interest the latest in Gen AI and LLMs, algorithms, and technologies (e.g., NLP, computer vision, predictive analytics). Experience with cloud platforms (AWS, Google Cloud, Azure) and experience with microservices, containerisation (Docker, Kubernetes), DevOps and CI/CD pipelines. You have hands on experience with Python, React, Typescript, Kubernetes. Excellent problem solving skills, with the ability to lead, inspire and motivate a team. Strong communication and leadership skills, with the ability to collaborate with both technical and non technical stakeholders. Start up mindset: positive, enthusiastic, adaptable, proactive, and comfortable working in a fast paced, dynamic environment. Benefits: Competitive starting salary Matched pension contributions Flexible working hours and location 25 days paid holiday (plus bank holidays) Professional equipment and personal development budget along with training opportunities to learn and develop your skills Cycle to work scheme An inclusive community enjoying all company off sites, lunches and socials Security is everyone's responsibility at Orbital. We ask all team members to follow our security policies, complete regular awareness training, and handle sensitive data with care in line with ISO 27001 standards. Spot something unusual? Reporting risks or incidents quickly helps us maintain the strong culture of security and compliance we all depend on. At Orbital, we're committed to building a diverse and inclusive team. We especially welcome applications from people who are traditionally underrepresented in tech. Even if you don't meet every single requirement, or if the right role isn't listed yet, we'd still love to hear from you. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on several factors, which may include job related knowledge, skills, experience, and business requirements.
A leading real estate technology firm is seeking a Customer Success Manager to drive the success of their customers by ensuring they achieve measurable value from the products. In this role, you will manage customer relationships from onboarding through to renewal and expansion, becoming an expert on Orbital's offerings. You will need 3+ years in customer success, showcasing exceptional communication skills, and a passion for fostering strong relationships. Join a mission-driven team that values inclusivity and personal development.
Jan 06, 2026
Full time
A leading real estate technology firm is seeking a Customer Success Manager to drive the success of their customers by ensuring they achieve measurable value from the products. In this role, you will manage customer relationships from onboarding through to renewal and expansion, becoming an expert on Orbital's offerings. You will need 3+ years in customer success, showcasing exceptional communication skills, and a passion for fostering strong relationships. Join a mission-driven team that values inclusivity and personal development.
We're on a mission to make real estate transactions smarter, faster, and friction-free. Real estate is the world's largest asset class, yet the legal processes and tools behind it remain slow, manual, and underinvested. Lawyers must review dense documents line by line and piece together information across silos, all while clients demand faster, more transparent due diligence. That's where we come in. Orbital Copilot is the AI assistant built exclusively for commercial real estate law. Developed with former practicing real estate lawyers, it accelerates complex due diligence by up to 70% while delivering legal-grade precision. We're trusted by leading firms like Goodwin, BCLP, and Ropes & Gray to remove the busywork so legal teams can focus on what they do best: applying sharp legal judgment, delivering standout client service, and getting deals over the line faster. Working at Orbital means joining a team that's reimagining how real estate transactions get done - moving fast, working collaboratively, and giving people the ownership to make a real impact from day one. Role Overview As a Customer Success Manager at Orbital, you'll own the end-to-end success of a portfolio of customers - ensuring they achieve clear, measurable value from our products and become long-term advocates. This role is ideal for someone in the mid stages of their customer success career who wants real ownership, exposure to complex customers, and the opportunity to develop into a world-class CSM. You'll work closely with Sales, Product, and Marketing to drive adoption, retention, and expansion - whilst helping define what "world-class" customer success looks like as we scale. You'll be measured on customer outcomes: product adoption, retention (via GRR), expansion (via NRR) and your ability to build trusted relationships with teams using Orbital in high-stakes transactions. You'll get a chance to: Own customer relationships end-to-end - from onboarding through to renewal and expansion, acting as the primary point of contact for your accounts. Become a product expert - guiding customers to the right workflows and use cases across our 3 products Orbital Residential, Orbital Witness and Orbital Copilot. Drive rapid customer activation by leading structured onboarding, training sessions, and early-stage adoption plans that optimise time-to-value. Build deep, trusted relationships with legal professionals and senior stakeholders, understanding their goals and embedding Orbital as a critical part of their workflow. Proactively monitor customer health, usage, and engagement, identifying risks early and turning opportunities into expansion and advocacy. Act as the voice of the customer internally, feeding back insights to Product and influencing roadmap decisions based on real customer needs. Help to build scalable CS processes, playbooks, and best practices as Orbital continues to grow. You'll Excel Here If You Have Required: 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role in B2B SaaS. A proven ability to own customer outcomes, drive adoption, mitigate churn, surface and close expansion opportunities. Exceptional communication and relationship building skills. You are clear, strategic and customer-centric in both your verbal and written communications - allowing you to build trusted relationships at all levels (across executive stakeholders and operational stakeholders alike). A scale-mindset. You're organised, data-driven, love dashboards and experimenting with new tools. Nice to Have: Legal, real estate, or property tech industry exposure. Experience managing AI-enabled products or complex software workflows. Experience in scaling SaaS businesses backed by top tier VCs Experience shaping customer success playbooks in early-stage SaaS environments. Benefits: 25 days paid holiday (plus bank holidays) Professional equipment and personal development budget along with training opportunities to learn and develop your skills Cycle-to-work scheme Matched pension contributions and equity options in a fast growing start-up An inclusive community enjoying all-company off-sites, lunches and socials Security is everyone's responsibility at Orbital. We ask all team members to follow our security policies, complete regular awareness training, and handle sensitive data with care in line with ISO 27001 standards. Spot something unusual? Reporting risks or incidents quickly helps us maintain the strong culture of security and compliance we all depend on. At Orbital, we're committed to building a diverse and inclusive team. We especially welcome applications from people who are traditionally underrepresented in tech. Even if you don't meet every single requirement, or if the right role isn't listed yet, we'd still love to hear from you. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on several factors, which may include job-related knowledge, skills, experience, and business requirements.
Jan 05, 2026
Full time
We're on a mission to make real estate transactions smarter, faster, and friction-free. Real estate is the world's largest asset class, yet the legal processes and tools behind it remain slow, manual, and underinvested. Lawyers must review dense documents line by line and piece together information across silos, all while clients demand faster, more transparent due diligence. That's where we come in. Orbital Copilot is the AI assistant built exclusively for commercial real estate law. Developed with former practicing real estate lawyers, it accelerates complex due diligence by up to 70% while delivering legal-grade precision. We're trusted by leading firms like Goodwin, BCLP, and Ropes & Gray to remove the busywork so legal teams can focus on what they do best: applying sharp legal judgment, delivering standout client service, and getting deals over the line faster. Working at Orbital means joining a team that's reimagining how real estate transactions get done - moving fast, working collaboratively, and giving people the ownership to make a real impact from day one. Role Overview As a Customer Success Manager at Orbital, you'll own the end-to-end success of a portfolio of customers - ensuring they achieve clear, measurable value from our products and become long-term advocates. This role is ideal for someone in the mid stages of their customer success career who wants real ownership, exposure to complex customers, and the opportunity to develop into a world-class CSM. You'll work closely with Sales, Product, and Marketing to drive adoption, retention, and expansion - whilst helping define what "world-class" customer success looks like as we scale. You'll be measured on customer outcomes: product adoption, retention (via GRR), expansion (via NRR) and your ability to build trusted relationships with teams using Orbital in high-stakes transactions. You'll get a chance to: Own customer relationships end-to-end - from onboarding through to renewal and expansion, acting as the primary point of contact for your accounts. Become a product expert - guiding customers to the right workflows and use cases across our 3 products Orbital Residential, Orbital Witness and Orbital Copilot. Drive rapid customer activation by leading structured onboarding, training sessions, and early-stage adoption plans that optimise time-to-value. Build deep, trusted relationships with legal professionals and senior stakeholders, understanding their goals and embedding Orbital as a critical part of their workflow. Proactively monitor customer health, usage, and engagement, identifying risks early and turning opportunities into expansion and advocacy. Act as the voice of the customer internally, feeding back insights to Product and influencing roadmap decisions based on real customer needs. Help to build scalable CS processes, playbooks, and best practices as Orbital continues to grow. You'll Excel Here If You Have Required: 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role in B2B SaaS. A proven ability to own customer outcomes, drive adoption, mitigate churn, surface and close expansion opportunities. Exceptional communication and relationship building skills. You are clear, strategic and customer-centric in both your verbal and written communications - allowing you to build trusted relationships at all levels (across executive stakeholders and operational stakeholders alike). A scale-mindset. You're organised, data-driven, love dashboards and experimenting with new tools. Nice to Have: Legal, real estate, or property tech industry exposure. Experience managing AI-enabled products or complex software workflows. Experience in scaling SaaS businesses backed by top tier VCs Experience shaping customer success playbooks in early-stage SaaS environments. Benefits: 25 days paid holiday (plus bank holidays) Professional equipment and personal development budget along with training opportunities to learn and develop your skills Cycle-to-work scheme Matched pension contributions and equity options in a fast growing start-up An inclusive community enjoying all-company off-sites, lunches and socials Security is everyone's responsibility at Orbital. We ask all team members to follow our security policies, complete regular awareness training, and handle sensitive data with care in line with ISO 27001 standards. Spot something unusual? Reporting risks or incidents quickly helps us maintain the strong culture of security and compliance we all depend on. At Orbital, we're committed to building a diverse and inclusive team. We especially welcome applications from people who are traditionally underrepresented in tech. Even if you don't meet every single requirement, or if the right role isn't listed yet, we'd still love to hear from you. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on several factors, which may include job-related knowledge, skills, experience, and business requirements.