Whitestone Resourcing Limited

Senior Solutions Manager Location: London (Hybrid) Salary: 95,000 - 110,000 + Bonus + Benefits Type: Permanent The Opportunity A leading international facilities management and workplace services organisation is seeking an experienced Senior Solutions Manager to join its growth team. This is a strategic role focused on developing winning solutions for complex FM and workplace services opportunities. You will lead bids from qualification through to submission, ensuring solutions are commercially robust, operationally deliverable and aligned to client requirements. Key Responsibilities Lead strategic bid opportunities from qualification through to contract award. Develop innovative and commercially viable FM solutions. Create service delivery models and supply chain strategies. Support client engagement and pre-tender capture activities. Develop bid-winning strategies and value propositions. Coordinate operational, commercial and technical stakeholders. Work with pricing teams to develop competitive financial models. Identify and manage commercial, operational and contractual risks. Lead bid workshops and review sessions. Ensure governance and compliance requirements are met. About You Proven experience in solutions development, bid management or business development. Strong track record of winning complex outsourcing or FM contracts. Experience within Facilities Management, Workplace Services or Property Services. Strong commercial and financial awareness. Experience developing operational and supply chain solutions. Excellent stakeholder engagement and influencing skills. Strong presentation and communication abilities. Ability to manage multiple opportunities simultaneously. What's on Offer Competitive salary and bonus package. Hybrid working model. Exposure to major UK and international opportunities. Excellent career development prospects. Supportive and collaborative culture. If you have a proven track record of designing winning FM solutions and enjoy working on high-profile strategic opportunities, we'd love to hear from you.

Internal Account Manager Location: Leeds office Employment Type: Full-time We are currently working with a leading provider of tech services to the gas/heating industry, to recruit an Internal Account Manager based out of the Leeds office The Role This is a relationship-led, commercially focused account management role. You'll spend a significant amount of your time on the phone, building relationships with engineers and other customers This isn't a high-volume call-centre role. We want someone who can have genuine commercial conversations, build trust and influence people. What You'll Do Identify opportunities to overcome objections and remove barriers to engagement. Explain relevant work opportunities and the benefits of remaining active on the platform. Encourage engineers to update their availability, skills and coverage areas where appropriate. Follow up consistently until an engineer is successfully reactivated. Continue managing the relationship after reactivation to encourage repeat usage. Build relationships Become a trusted point of contact for your engineer portfolio. Develop strong relationships with engineers and understand their individual businesses. Take the time to understand what motivates each engineer and what type of work they are looking for. Provide a consistently professional and positive experience. Listen to feedback and identify recurring issues affecting engineer engagement. Work with internal teams to resolve problems quickly. Drive commercial results Own your engineer reactivation pipeline. Work towards agreed activity, conversion and reactivation targets. Prioritise your time based on engineer potential and likelihood of reactivation. Monitor engagement following reactivation and identify opportunities to increase repeat usage. Maintain accurate CRM records and ensure all follow-ups are completed. Analyse your own performance and continually look for ways to improve conversion. Test different messaging and approaches to understand what gets engineers back onto the platform. Collaborate with Operations, Sales, Customer Service and other internal teams. Share engineer feedback and insights with the wider business. Highlight opportunities to improve the engineer experience. Who We're Looking For We're looking for someone who is confident, commercially minded, personable and persistent. You might currently be an: Account Manager Internal Sales Executive Customer Success Executive Customer Service Advisor Business Development Executive Recruitment Consultant Sales Executive Account Executive Customer Retention Executive The most important thing is that you're comfortable building relationships over the phone and influencing customer behaviour. Experience working with engineers, tradespeople, contractors or other technical/field-based professionals would be particularly valuable. You'll need to be: A great communicator You can speak confidently with different types of people and quickly establish rapport. Commercially minded You understand that good relationships need to translate into measurable commercial outcomes. Naturally curious You ask questions rather than making assumptions. When someone says they're no longer interested, you want to understand why. Persistent You're comfortable following up and don't get discouraged by unanswered calls or initial objections. Customer-focused You genuinely want to understand the customer's needs and find a solution that works for them. Target-driven You enjoy having clear goals and seeing the impact of your work in the numbers. Organised You're able to manage a significant portfolio of accounts, prioritise effectively and keep on top of follow-ups. Proactive You don't wait to be told what to do. You look for opportunities, identify problems and take action. Experience Essential Previous experience in sales, account management, customer success or customer service. Excellent verbal and written communication skills. Comfortable making outbound telephone calls. Experience building and maintaining customer relationships. Experience working towards targets or KPIs. Strong objection-handling and influencing skills. Good organisational and time-management skills. Comfortable using CRM systems and digital platforms. Desirable Experience in one or more of the following would be advantageous: Renewable energy / cleantech Solar PV Battery storage EV charging Heat pumps Heating / boilers HVAC / air conditioning Electrical services Construction Building services Field service Engineer or contractor networks Recruitment of engineers or tradespeople B2B technology platforms Marketplaces

Operations & Property Manager Leeds 38,000- 40,000 (neg) 30-Hour Week Are you a hands-on Property or Housing professional looking for a role where you can genuinely make a difference? Our client is a well-established, specialist supported housing provider with a reputation for delivering high-quality homes and outstanding outcomes for residents. With a stable, close-knit team and a strong values-led culture, they are committed to providing safe, well-maintained accommodation for people with a range of support needs. Due to a long-serving member of the team moving on, an exciting opportunity has arisen for an Operations & Property Manager to take ownership of a supported housing portfolio and lead a small maintenance function. The Role This is a varied and autonomous position that combines property operations, maintenance management, compliance oversight and team leadership. Working closely with colleagues across housing and support services, you will ensure properties remain safe, compliant, cost-effective and maintained to a high standard. Key responsibilities include: Managing day-to-day operations across a supported housing portfolio. Leading and supporting a small in-house maintenance team. Overseeing reactive, planned and cyclical maintenance programmes. Managing contractors and suppliers, ensuring quality workmanship and value for money. Monitoring budgets, performance and operational KPIs. Ensuring compliance across areas including fire safety, Legionella, PAT testing and relevant housing legislation. Identifying opportunities to improve efficiency, service quality and resident outcomes. Building strong relationships with internal teams, external partners and stakeholders. Using property management systems and operational data to support decision-making and performance management. About You We're looking for an experienced property or housing professional who enjoys working in a practical, hands-on environment. You might currently be working as a: Property Manager Property Services Manager Housing Operations Manager Maintenance Manager Asset Manager Compliance Manager Supported Housing Manager To be successful, you'll ideally have: Experience managing housing, supported housing or residential property operations. Experience leading teams and managing contractors. Strong knowledge of property compliance and statutory obligations. Commercial awareness and the ability to challenge performance and secure best value. Experience working with property management systems, ideally MRI or similar. Excellent communication, organisational and stakeholder management skills. A proactive, self-motivated approach and a willingness to roll your sleeves up when needed. Just as importantly, you'll be someone who values purpose, teamwork and long-term commitment. This opportunity would particularly suit somebody looking to make a genuine impact within a smaller organisation where their contribution will be recognised and valued. What's on Offer? Salary of 38,000- 40,000. Flexible 30-hour working week. Significant autonomy and responsibility. The opportunity to shape and develop the property function. A supportive, stable and highly collaborative team environment. The chance to make a meaningful difference to residents' lives through the provision of safe, high-quality accommodation. If you're looking for a role that combines property expertise with social purpose and want to join an organisation where people genuinely stay and build long-term careers, we'd love to hear from you.

Soft Services Estimator (Remote role with occasional travel) Remote Up to 75,000 + 10% Bonus We're supporting a growing facilities management organisation in the appointment of a Soft Services Estimator to join its commercial and bid function. This is an excellent opportunity for an experienced FM estimator who enjoys taking ownership of pricing activities, developing labour models, and supporting the delivery of high-quality tender submissions across a range of soft services. The role is fully remote and offers the opportunity to work on significant facilities management opportunities, often involving multiple service lines and contract values exceeding 1.5m. The Role Working closely with Business Development, Bid and Commercial teams, you will be responsible for developing accurate, competitive and commercially viable cost models for new business opportunities. Key responsibilities include: Producing detailed pricing submissions for soft services contracts Developing labour loading and resource models Reviewing client specifications and tender documentation Supporting the design of efficient service delivery solutions Preparing cost models for cleaning, security, reception and workplace services Assisting with TFM bids where required Identifying commercial risks and opportunities within tender responses Collaborating with stakeholders throughout the bid process Supporting the successful submission of large and complex FM opportunities About You We're interested in speaking with estimators who have experience within the facilities management sector and can work confidently across multiple service lines. You'll ideally possess: Previous experience as a Soft Services Estimator, FM Estimator or Bid Pricing professional Strong understanding of soft FM services, including cleaning, security and front-of-house operations Experience building labour models and resource plans Excellent Excel and commercial modelling skills Ability to work to deadlines within a bid environment Strong commercial awareness and attention to detail Desirable Exposure to Total Facilities Management (TFM) contracts Experience working on large-scale FM tenders Background within a facilities management, outsourcing or support services organisation Package Salary up to 75,000 10% bonus Fully remote working Opportunity to work on significant national FM opportunities High levels of autonomy and responsibility Why Apply? This is an opportunity to join a business that is continuing to grow, invest and win work in a highly competitive market. You'll become part of a close-knit commercial team where your contribution will have a direct impact on winning new business, with the chance to play a key role in shaping bids for major FM opportunities across the UK.

Interim Finance Business Partner Location: Hybrid, Scotland (3 days per week on site across the Central Belt) Salary: 500- 600/day inside IR35 Type: Interim/Contract Finance Business Partner Commercial Finance Strategic Influence An exciting opportunity has arisen for an experienced Finance Business Partner to join a leading organisation delivering complex, large-scale operational services across Scotland. This is a high-profile role supporting a portfolio of contracts worth approximately 50m , partnering directly with senior operational leaders to drive commercial performance, improve profitability, and influence strategic decision-making. This position is ideal for a commercially minded finance professional who enjoys working closely with stakeholders, challenging performance, and transforming financial and operational data into meaningful business insight. Key Responsibilities Partner with operational and contract leadership teams to provide commercial and financial support. Lead budgeting, forecasting and financial planning processes. Deliver detailed financial analysis, performance reporting and scenario modelling. Identify opportunities to improve profitability, reduce costs and enhance contract performance. Support commercial activities including contract changes, extensions and negotiations. Monitor financial and commercial risks and develop mitigation strategies. Work collaboratively with finance teams to ensure accuracy and integrity of financial reporting. Utilise technology, data analytics and reporting tools to support business decisions. Present complex financial information clearly to a range of stakeholders. About You We're looking for a qualified finance professional with strong commercial awareness and exceptional stakeholder management skills. You will ideally possess: ACA, ACCA, CIMA or equivalent professional qualification. Strong finance business partnering experience within a complex PFI environment. Expertise in budgeting, forecasting, financial planning and analysis. Excellent commercial acumen and the ability to interpret both financial and operational performance drivers. Experience operating within contract-led, outsourced services, infrastructure, facilities management, engineering or similar environments. The ability to influence and challenge senior stakeholders while building strong relationships. Strong analytical, communication and presentation skills.

We are currently working with a specialist cleaning and facilities busines who are looking to recruit a Supply Chain & Contracts Manager based predominantly around the North West/Manchester area The role is to deliver responsive, compliant, and high-quality services and communication to customers across the UK. As an emergency service provider, they aim to complete every task professionally, safely, and to the highest standard, consistently aiming to exceed customer expectations. Job Purpose This is a hands-on, operational role focused on coordinating the subcontractor, agency, supplier, and fleet activities. The role supports day-to-day delivery by ensuring the right resources, vehicles, and suppliers are in place to meet operational demand. Working closely with Regional Operations Managers (ROMs), National Planning, Finance, and SHEQ, the coordinator ensures smooth information flow, compliance, cost control, and service continuity across the supply chain and fleet. This role is delivery-focused and supportive in nature, concentrating on coordination, communication, and problem-solving rather than strategic ownership. Required Skills & Experience Experience in a facilities management, helpdesk, or operational coordination role. Experience working with subcontractors, agencies, or suppliers in an operational environment. Strong coordination and organisational skills with the ability to manage multiple priorities. Confident communicator with the ability to build effective working relationships. Ability to follow structured processes and resolve issues quickly. Strong attention to detail, particularly around compliance, records, and approvals. Customer-focused with a proactive and flexible approach. Competent in Microsoft Office (Outlook, Word, Excel) and operational systems (CAFM / Job Watch desirable). Comfortable working varied hours, including nights or weekends if required. Education / Qualifications: Excellent written and verbal communication in English. Experience managing and coordinating suppliers, agencies, and subcontractors Facilities Management training or qualifications desirable. Experience in FM, helpdesk, or operational support. Strong IT skills with a willingness to develop further.

We are currently working with a specialist cleaning and facilities busines who are looking to recruit a Supply Chain Coordinator based predominantly around the North West/Manchester area The role is to deliver responsive, compliant, and high-quality services and communication to customers across the UK. As an emergency service provider, they aim to complete every task professionally, safely, and to the highest standard, consistently aiming to exceed customer expectations. Job Purpose The Supply Chain Coordinator is a hands-on, operational role focused on coordinating the subcontractor, agency, supplier, and fleet activities. The role supports day-to-day delivery by ensuring the right resources, vehicles, and suppliers are in place to meet operational demand. Working closely with Regional Operations Managers (ROMs), National Planning, Finance, and SHEQ, the coordinator ensures smooth information flow, compliance, cost control, and service continuity across the supply chain and fleet. This role is delivery-focused and supportive in nature, concentrating on coordination, communication, and problem-solving rather than strategic ownership. Required Skills & Experience Experience in a facilities management, helpdesk, or operational coordination role. Experience working with subcontractors, agencies, or suppliers in an operational environment. Strong coordination and organisational skills with the ability to manage multiple priorities. Confident communicator with the ability to build effective working relationships. Ability to follow structured processes and resolve issues quickly. Strong attention to detail, particularly around compliance, records, and approvals. Customer-focused with a proactive and flexible approach. Competent in Microsoft Office (Outlook, Word, Excel) and operational systems (CAFM / Job Watch desirable). Comfortable working varied hours, including nights or weekends if required. Education / Qualifications: Excellent written and verbal communication in English. Facilities Management training or qualifications desirable. Minimum of 3 years experience in FM, helpdesk, or operational support roles. Strong IT skills with a willingness to develop further.

We are currently working with a UK Support Services provider to recruit a Contract Manager to oversee a large complex site in the Glasgow area The role: Responsible for operational delivery of all services within the contract and ensuring that the service is delivered in accordance with all contracted standards & legislation, company policies and procedures such that all company employees, contractors and visitors comply with all relevant Health and Safety legislation and site policies and procedures. Management of risks identified within service agreement contract and associated performance standards and specifications Development of good working relationships with all stakeholder parties and resolution of all issues arising where the risks as above reside with the business. Identify account development and / or improvement opportunities where achievable whilst minimising risks to contract financial performance. Candidate requirements: Record in contract management showing consistency and progression with appropriate levels of experience and responsibility and 5+ years experience in a similar role or environment. Strong team player with an understanding of and willingness to embrace cultural diversity. Management of a multi-disciplinary workforce Experience of identifying and implementing innovative cost effective solutions to operational problems. Effective financial management skills. Excellent financial knowledge including forecasting and managing budgets Experience of developing colleagues. Proven track record of success in contract management and retention. Experience of site-based contract management with a significant size of workforce Exceptional people management skills

We are currently working with a UK Property Maintenance provider to recruit a Bid/Project Coordinator to work alongside the Bids & Business Development team and other stakeholders to provide coordination of business development and bidding activity The role will be remote/home based with very occasional travel to meetings (expenses fully paid), and therefore can be flexible for location Responsibilities include: Coordinate production activities for pre-tender questionnaires including reading and understanding client bid documentation, deadlines and submission requirements and consolidate content from contributors into the required format and flag gaps to Bid Manager Responsible for coordinating all administrative aspects of a bid including organising meetings, agendas, production of minutes and subsequent reports Document management: Support the timely production, collation and distribution of accurate bid documentation, and ensure appropriate records are securely kept for reference purposes Produce and coordinate the bid plan, preparing reports as appropriate Coordinate all information from external and internal sources and collate as necessary Coordinate the development, review processes and production of bid submission/presentation documents and manage version control process Monitor bid teams, at team and board project meetings, ensuring action points are logged and acted upon and make recommendations to the Bid Manager of progress, highlighting problems in advance Requirements: 2 years+ experience in an administration, project support/coordination or sales environment Attention to detail Commercially savvy, and meticulously organised Methodical and organised approach to work, ability to multi-task Excellent communication skills, both verbal and written Any further experience of bidding/business development is advantageous

We are currently working with a leading Facilities Management service provider to recruit a Hard Services Manager to work across a portfilio of public sector facilities in the Oxford area The contracts currently deliver key services in Cleaning, Mechanical and Electrical systems (M&E), Premises Management and Full Lifecycle replacement. This is a full time role working 40 hours per week Monday to Friday. As the leader of the Hard Services team, you will provide leadership and expertise to the site based technicians and management of specialist sub contractors, ensuring legislative and compliance is met through both Planned Preventative Maintenance & Reactive maintenance across the Estate. Requirements: 5 Years of working in a similar role within a managerial or supervisory capacity. Good at building team culture and developing team members. Experience of recruitment and HR practices. Understanding of COSHH. Experience of P&L responsibility. Experience of implementing and maintaining positive and successful client relationships. Experience of managing suppliers. Competence in using IT systems to gather and present data.