The Role Due to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our North West operations. This is a permanent role and the core working hours are Monday to Friday 8am-4:30pm. The Customer Fortem have partnered with Sanctuary Group to deliver an ambitious carbon reduction and net zero programme, transforming the energy efficiency of properties in the north. Duties and Responsibilities Customer Liaison Officer duties and responsibilities include: Lead resident and community engagement initiatives, building strong relationships with local communities. Deliver clear and effective communications to customers and residents about the nature and scope of works. Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically. Coordinate access arrangements to ensure works are delivered smoothly and on schedule. Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions. Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation. What You Will Need The Customer Liaison Officer will meet the following criteria: Essential criteria: Previous experience of working in a similar role Ability to deal with sensitive situations Resilience and strong negotiation skills Proficiency in Microsoft Office Full Driving Licence Desirable criteria: Experience of working within the Social Housing sector Benefits Customer Liaison Officer benefits: Competitive salary based on experience with profit related bonus Motor Expenditure Allowance ( 3,500) Option to opt into salary sacrifice car lease 25 days annual leave + bank holidays + your birthday off (34 days total) Sick pay 26 weeks full pay maternity leave Annual pay reviews 8 weeks full pay paternity leave Discounted gym memberships at national and local gyms Up to 3,000 colleague referral fee Vast directory of training on bespoke in-house Learning Management System Private healthcare and dental care Cycle to work scheme Retail and mobile phone provider discounts Who We Are Fortem are Social Housing property experts. It is our sole focus, and the only sector we have worked in since inception in 2002. We successfully deliver works across three workstreams - Repairs & Maintenance, Capital Works and Retrofit. Our mission is to raise the bar in Social Housing and help our clients provide safe, warm and decent homes for people to live in - because Every Home Matters. We are a Willmott Dixon Group Company. As such, we benefit from the credibility and recognition associated with a large and long-established brand - whilst as a standalone business within the Group, we maintain the flexibility to adapt our services to meet the unique challenges of the social housing marketplace. Our success is due to our people. They are passionate, committed and care about what we deliver for our clients and partners and residents. We take pride in developing our employees and supporting them to achieve their potential. For us, a sustainable future is about ensuring we continue to develop our people for our future needs and recruiting the right talent. Our culture, built around Courage, Care and Respect, ensures that we always deliver not only the job done but, most importantly, the job done in the right way. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community. Please apply with your updated CV or contact us at the Recruitment team. Note for Recruitment Agencies: We have an agreed PSL, we do not accept speculative CV's from agencies. If speculative CVs are sent, no fee will be applicable.
Jun 10, 2025
Full time
The Role Due to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our North West operations. This is a permanent role and the core working hours are Monday to Friday 8am-4:30pm. The Customer Fortem have partnered with Sanctuary Group to deliver an ambitious carbon reduction and net zero programme, transforming the energy efficiency of properties in the north. Duties and Responsibilities Customer Liaison Officer duties and responsibilities include: Lead resident and community engagement initiatives, building strong relationships with local communities. Deliver clear and effective communications to customers and residents about the nature and scope of works. Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically. Coordinate access arrangements to ensure works are delivered smoothly and on schedule. Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions. Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation. What You Will Need The Customer Liaison Officer will meet the following criteria: Essential criteria: Previous experience of working in a similar role Ability to deal with sensitive situations Resilience and strong negotiation skills Proficiency in Microsoft Office Full Driving Licence Desirable criteria: Experience of working within the Social Housing sector Benefits Customer Liaison Officer benefits: Competitive salary based on experience with profit related bonus Motor Expenditure Allowance ( 3,500) Option to opt into salary sacrifice car lease 25 days annual leave + bank holidays + your birthday off (34 days total) Sick pay 26 weeks full pay maternity leave Annual pay reviews 8 weeks full pay paternity leave Discounted gym memberships at national and local gyms Up to 3,000 colleague referral fee Vast directory of training on bespoke in-house Learning Management System Private healthcare and dental care Cycle to work scheme Retail and mobile phone provider discounts Who We Are Fortem are Social Housing property experts. It is our sole focus, and the only sector we have worked in since inception in 2002. We successfully deliver works across three workstreams - Repairs & Maintenance, Capital Works and Retrofit. Our mission is to raise the bar in Social Housing and help our clients provide safe, warm and decent homes for people to live in - because Every Home Matters. We are a Willmott Dixon Group Company. As such, we benefit from the credibility and recognition associated with a large and long-established brand - whilst as a standalone business within the Group, we maintain the flexibility to adapt our services to meet the unique challenges of the social housing marketplace. Our success is due to our people. They are passionate, committed and care about what we deliver for our clients and partners and residents. We take pride in developing our employees and supporting them to achieve their potential. For us, a sustainable future is about ensuring we continue to develop our people for our future needs and recruiting the right talent. Our culture, built around Courage, Care and Respect, ensures that we always deliver not only the job done but, most importantly, the job done in the right way. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community. Please apply with your updated CV or contact us at the Recruitment team. Note for Recruitment Agencies: We have an agreed PSL, we do not accept speculative CV's from agencies. If speculative CVs are sent, no fee will be applicable.
The Role Due to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our North Yorkshire operations. The role will be hybrid, covering a vast area that includes Hull, Selby, York, Scarborough, and more areas across North Yorkshire. This is a permanent role and the core working hours are Monday to Friday 8am-4:30pm. The Customer Fortem have partnered with Sanctuary Group to deliver an ambitious carbon reduction and net zero programme, transforming the energy efficiency of properties in the north. Duties and Responsibilities Customer Liaison Officer duties and responsibilities include: Proactively follow up on no-access properties to arrange retrofit survey appointments. Lead resident and community engagement initiatives, building strong relationships with local communities. Deliver clear and effective communications to customers and residents about the nature and scope of works. Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically. Coordinate access arrangements to ensure works are delivered smoothly and on schedule. Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions. Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation. What You Will Need The Customer Liaison Officer will meet the following criteria: Essential criteria: Previous experience of working in a similar role Ability to deal with sensitive situations Resilience and strong negotiation skills Proficiency in Microsoft Office Full Driving Licence Desirable criteria: Experience of working within the Social Housing sector Benefits Customer Liaison Officer benefits: Competitive salary based on experience with profit related bonus Motor Expenditure Allowance ( 3,500) Option to opt into salary sacrifice car lease 25 days annual leave + bank holidays + your birthday off (34 days total) Sick pay 26 weeks full pay maternity leave Annual pay reviews 8 weeks full pay paternity leave Discounted gym memberships at national and local gyms Up to 3,000 colleague referral fee Vast directory of training on bespoke in-house Learning Management System Private healthcare and dental care Cycle to work scheme Retail and mobile phone provider discounts Who We Are Fortem are Social Housing property experts. It is our sole focus, and the only sector we have worked in since inception in 2002. We successfully deliver works across three workstreams - Repairs & Maintenance, Capital Works and Retrofit. Our mission is to raise the bar in Social Housing and help our clients provide safe, warm and decent homes for people to live in - because Every Home Matters. We are a Willmott Dixon Group Company. As such, we benefit from the credibility and recognition associated with a large and long-established brand - whilst as a standalone business within the Group, we maintain the flexibility to adapt our services to meet the unique challenges of the social housing marketplace. Our success is due to our people. They are passionate, committed and care about what we deliver for our clients and partners and residents. We take pride in developing our employees and supporting them to achieve their potential. For us, a sustainable future is about ensuring we continue to develop our people for our future needs and recruiting the right talent. Our culture, built around Courage, Care and Respect, ensures that we always deliver not only the job done but, most importantly, the job done in the right way. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community. Please apply with your updated CV or contact us at the Recruitment team. Note for Recruitment Agencies: We have an agreed PSL, we do not accept speculative CV's from agencies. If speculative CVs are sent, no fee will be applicable.
Jun 06, 2025
Full time
The Role Due to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our North Yorkshire operations. The role will be hybrid, covering a vast area that includes Hull, Selby, York, Scarborough, and more areas across North Yorkshire. This is a permanent role and the core working hours are Monday to Friday 8am-4:30pm. The Customer Fortem have partnered with Sanctuary Group to deliver an ambitious carbon reduction and net zero programme, transforming the energy efficiency of properties in the north. Duties and Responsibilities Customer Liaison Officer duties and responsibilities include: Proactively follow up on no-access properties to arrange retrofit survey appointments. Lead resident and community engagement initiatives, building strong relationships with local communities. Deliver clear and effective communications to customers and residents about the nature and scope of works. Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically. Coordinate access arrangements to ensure works are delivered smoothly and on schedule. Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions. Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation. What You Will Need The Customer Liaison Officer will meet the following criteria: Essential criteria: Previous experience of working in a similar role Ability to deal with sensitive situations Resilience and strong negotiation skills Proficiency in Microsoft Office Full Driving Licence Desirable criteria: Experience of working within the Social Housing sector Benefits Customer Liaison Officer benefits: Competitive salary based on experience with profit related bonus Motor Expenditure Allowance ( 3,500) Option to opt into salary sacrifice car lease 25 days annual leave + bank holidays + your birthday off (34 days total) Sick pay 26 weeks full pay maternity leave Annual pay reviews 8 weeks full pay paternity leave Discounted gym memberships at national and local gyms Up to 3,000 colleague referral fee Vast directory of training on bespoke in-house Learning Management System Private healthcare and dental care Cycle to work scheme Retail and mobile phone provider discounts Who We Are Fortem are Social Housing property experts. It is our sole focus, and the only sector we have worked in since inception in 2002. We successfully deliver works across three workstreams - Repairs & Maintenance, Capital Works and Retrofit. Our mission is to raise the bar in Social Housing and help our clients provide safe, warm and decent homes for people to live in - because Every Home Matters. We are a Willmott Dixon Group Company. As such, we benefit from the credibility and recognition associated with a large and long-established brand - whilst as a standalone business within the Group, we maintain the flexibility to adapt our services to meet the unique challenges of the social housing marketplace. Our success is due to our people. They are passionate, committed and care about what we deliver for our clients and partners and residents. We take pride in developing our employees and supporting them to achieve their potential. For us, a sustainable future is about ensuring we continue to develop our people for our future needs and recruiting the right talent. Our culture, built around Courage, Care and Respect, ensures that we always deliver not only the job done but, most importantly, the job done in the right way. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community. Please apply with your updated CV or contact us at the Recruitment team. Note for Recruitment Agencies: We have an agreed PSL, we do not accept speculative CV's from agencies. If speculative CVs are sent, no fee will be applicable.
The Role Due to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our North Yorkshire operations. The role will be hybrid, covering a vast area that includes Hull, Selby, York, Scarborough, and more areas across North Yorkshire. This is a permanent role and the core working hours are Monday to Friday 8am-4:30pm. The Customer Fortem have partnered with Sanctuary Group to deliver an ambitious carbon reduction and net zero programme, transforming the energy efficiency of properties in the north. Duties and Responsibilities Customer Liaison Officer duties and responsibilities include: Proactively follow up on no-access properties to arrange retrofit survey appointments. Lead resident and community engagement initiatives, building strong relationships with local communities. Deliver clear and effective communications to customers and residents about the nature and scope of works. Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically. Coordinate access arrangements to ensure works are delivered smoothly and on schedule. Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions. Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation. What You Will Need The Customer Liaison Officer will meet the following criteria: Essential criteria: Previous experience of working in a similar role Ability to deal with sensitive situations Resilience and strong negotiation skills Proficiency in Microsoft Office Full Driving Licence Desirable criteria: Experience of working within the Social Housing sector Benefits Customer Liaison Officer benefits: Competitive salary based on experience with profit related bonus Motor Expenditure Allowance ( 3,500) Option to opt into salary sacrifice car lease 25 days annual leave + bank holidays + your birthday off (34 days total) Sick pay 26 weeks full pay maternity leave Annual pay reviews 8 weeks full pay paternity leave Discounted gym memberships at national and local gyms Up to 3,000 colleague referral fee Vast directory of training on bespoke in-house Learning Management System Private healthcare and dental care Cycle to work scheme Retail and mobile phone provider discounts Who We Are Fortem are Social Housing property experts. It is our sole focus, and the only sector we have worked in since inception in 2002. We successfully deliver works across three workstreams - Repairs & Maintenance, Capital Works and Retrofit. Our mission is to raise the bar in Social Housing and help our clients provide safe, warm and decent homes for people to live in - because Every Home Matters. We are a Willmott Dixon Group Company. As such, we benefit from the credibility and recognition associated with a large and long-established brand - whilst as a standalone business within the Group, we maintain the flexibility to adapt our services to meet the unique challenges of the social housing marketplace. Our success is due to our people. They are passionate, committed and care about what we deliver for our clients and partners and residents. We take pride in developing our employees and supporting them to achieve their potential. For us, a sustainable future is about ensuring we continue to develop our people for our future needs and recruiting the right talent. Our culture, built around Courage, Care and Respect, ensures that we always deliver not only the job done but, most importantly, the job done in the right way. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community. Please apply with your updated CV or contact us at the Recruitment team. Note for Recruitment Agencies: We have an agreed PSL, we do not accept speculative CV's from agencies. If speculative CVs are sent, no fee will be applicable.
Jun 06, 2025
Contractor
The Role Due to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our North Yorkshire operations. The role will be hybrid, covering a vast area that includes Hull, Selby, York, Scarborough, and more areas across North Yorkshire. This is a permanent role and the core working hours are Monday to Friday 8am-4:30pm. The Customer Fortem have partnered with Sanctuary Group to deliver an ambitious carbon reduction and net zero programme, transforming the energy efficiency of properties in the north. Duties and Responsibilities Customer Liaison Officer duties and responsibilities include: Proactively follow up on no-access properties to arrange retrofit survey appointments. Lead resident and community engagement initiatives, building strong relationships with local communities. Deliver clear and effective communications to customers and residents about the nature and scope of works. Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically. Coordinate access arrangements to ensure works are delivered smoothly and on schedule. Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions. Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation. What You Will Need The Customer Liaison Officer will meet the following criteria: Essential criteria: Previous experience of working in a similar role Ability to deal with sensitive situations Resilience and strong negotiation skills Proficiency in Microsoft Office Full Driving Licence Desirable criteria: Experience of working within the Social Housing sector Benefits Customer Liaison Officer benefits: Competitive salary based on experience with profit related bonus Motor Expenditure Allowance ( 3,500) Option to opt into salary sacrifice car lease 25 days annual leave + bank holidays + your birthday off (34 days total) Sick pay 26 weeks full pay maternity leave Annual pay reviews 8 weeks full pay paternity leave Discounted gym memberships at national and local gyms Up to 3,000 colleague referral fee Vast directory of training on bespoke in-house Learning Management System Private healthcare and dental care Cycle to work scheme Retail and mobile phone provider discounts Who We Are Fortem are Social Housing property experts. It is our sole focus, and the only sector we have worked in since inception in 2002. We successfully deliver works across three workstreams - Repairs & Maintenance, Capital Works and Retrofit. Our mission is to raise the bar in Social Housing and help our clients provide safe, warm and decent homes for people to live in - because Every Home Matters. We are a Willmott Dixon Group Company. As such, we benefit from the credibility and recognition associated with a large and long-established brand - whilst as a standalone business within the Group, we maintain the flexibility to adapt our services to meet the unique challenges of the social housing marketplace. Our success is due to our people. They are passionate, committed and care about what we deliver for our clients and partners and residents. We take pride in developing our employees and supporting them to achieve their potential. For us, a sustainable future is about ensuring we continue to develop our people for our future needs and recruiting the right talent. Our culture, built around Courage, Care and Respect, ensures that we always deliver not only the job done but, most importantly, the job done in the right way. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community. Please apply with your updated CV or contact us at the Recruitment team. Note for Recruitment Agencies: We have an agreed PSL, we do not accept speculative CV's from agencies. If speculative CVs are sent, no fee will be applicable.
The Role Due to significant growth and future work, the Fortem National Team are recruiting for a Plumber Multi to join our National Team For this role you must be flexible as you may be asked to work throughout the UK as required, which may require staying away from home up to 4 nights per week (all accommodation and additional expenses provided). The Customer Our National Team Trades play a vital role in the continuing success of our contracts throughout the UK. You will be Multi-Skilled but with Plumbing as a core Trade and be willing to travel to whichever contract is in need of the extra help. The majority of our contracts are in the Midlands and across to Cambridgeshire/Bedfordshire, however we do also have contracts in the North West/East, Kent and down in the South West and you may be asked to work on any of them. Duties & Responsibilities Carrying out all aspects of maintenance and repairs on all electrical engineering services as required. Ensuring all work is undertaken to a high standard with the minimum of supervision. Aim for 'First time Fix' on all jobs whilst remaining within budget and time parameters. Operate within company Health and Safety guidelines and remain up to date with technical and legal requirements of your skill areas. Day to day repairs/maintenance and renewals to properties. What you will need Essential criteria: NVQ/City & Guilds qualifications or equivalent / OR Qualified by experience will be considered Full UK driving license (Max 5 points) Desirable: Social Housing experience Benefits We provide a company Van for work and Fuel card Eligible for bonus up to 5% 25 days annual leave + bank holidays & your birthday off (34 days total) Pay review every year 26 weeks full pay maternity leave 8 weeks full pay paternity leave Discounted gym memberships at national and local gyms Up to 3,000 colleague referral fee Vast directory of training on bespoke in-house Learning Management System' Other benefits including Private pension, Life Insurance, dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more Who We Are We are part of the Willmott Dixon group, established in 2002 Fortem provides specialist property solutions tailored to keep homes and buildings running smoothly. Our highly trained teams deliver a range of internal and external repairs as well as high quality voids, planned installations and gas services. Alongside our core functions, we have extensive experience in decarbonisation, specialising in making homes more energy-efficient and helping clients on their journey to become zero carbon. Our experience, commitment to best practice and exemplary quality, together with a genuine partnered approach, ensures we achieve excellent outcomes for our partners, clients and customers. We have an established track record of improving communities and creating better places for people to work and live. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community. arrow_backBack to list Apply now
Jan 29, 2025
Full time
The Role Due to significant growth and future work, the Fortem National Team are recruiting for a Plumber Multi to join our National Team For this role you must be flexible as you may be asked to work throughout the UK as required, which may require staying away from home up to 4 nights per week (all accommodation and additional expenses provided). The Customer Our National Team Trades play a vital role in the continuing success of our contracts throughout the UK. You will be Multi-Skilled but with Plumbing as a core Trade and be willing to travel to whichever contract is in need of the extra help. The majority of our contracts are in the Midlands and across to Cambridgeshire/Bedfordshire, however we do also have contracts in the North West/East, Kent and down in the South West and you may be asked to work on any of them. Duties & Responsibilities Carrying out all aspects of maintenance and repairs on all electrical engineering services as required. Ensuring all work is undertaken to a high standard with the minimum of supervision. Aim for 'First time Fix' on all jobs whilst remaining within budget and time parameters. Operate within company Health and Safety guidelines and remain up to date with technical and legal requirements of your skill areas. Day to day repairs/maintenance and renewals to properties. What you will need Essential criteria: NVQ/City & Guilds qualifications or equivalent / OR Qualified by experience will be considered Full UK driving license (Max 5 points) Desirable: Social Housing experience Benefits We provide a company Van for work and Fuel card Eligible for bonus up to 5% 25 days annual leave + bank holidays & your birthday off (34 days total) Pay review every year 26 weeks full pay maternity leave 8 weeks full pay paternity leave Discounted gym memberships at national and local gyms Up to 3,000 colleague referral fee Vast directory of training on bespoke in-house Learning Management System' Other benefits including Private pension, Life Insurance, dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more Who We Are We are part of the Willmott Dixon group, established in 2002 Fortem provides specialist property solutions tailored to keep homes and buildings running smoothly. Our highly trained teams deliver a range of internal and external repairs as well as high quality voids, planned installations and gas services. Alongside our core functions, we have extensive experience in decarbonisation, specialising in making homes more energy-efficient and helping clients on their journey to become zero carbon. Our experience, commitment to best practice and exemplary quality, together with a genuine partnered approach, ensures we achieve excellent outcomes for our partners, clients and customers. We have an established track record of improving communities and creating better places for people to work and live. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community. arrow_backBack to list Apply now
The Role Here at Fortem we're currently recruiting for an experienced and customer focused Service Delivery Analyst to join our IT Service Delivery team, to provide technical (1st and 2nd line) support to Fortem employees. This is a full time, permanent role based out of our Nottingham office The Company Fortem Solutions are a nationwide business specialising in the Social Housing sector. We provide Repairs & Maintenance, Retrofit, Capital Works and Decarbonisation workstreams within Local Authorities and Housing Associations. Duties & Responsibilities Reporting to the Service Delivery Lead, you will provide customer centric support to Fortem employees and play a key role within a "business focussed" support function that strives to deliver a high first time fix rate. Adhering to the ITIL principles in Incident, Problem, Change and Request Management that have been adopted by the Service Desk, you will successfully manage customer expectations and achieve set service level agreements and key performance indicators, whilst always trying to exceed them. You will take ownership of tickets, ensuring regular, yet appropriate updates are provided to the customer through to resolution, whilst continuously adhering to policies and procedures. This is predominately a desk based role, however should the need arise site based support would be required. What You Will Need Essential: Investigating and diagnosing incidents escalated from the Service Desk. Owning, monitoring, tracking, and communication of Incidents and Requests assigned to you. Operating Systems: Windows 10, 11 and Server 2016 administration and support. Willingness to work to a shift rota working pattern, with out of hour's support, if required. Infrastructure Support: Strong all round network and server experience (DHCP, DNS, NTFS). Active Directory: Administration and troubleshooting. Group Policy: Administration and troubleshooting. Exchange Online: Administration and troubleshooting. Teams: Administration and troubleshooting. SharePoint: Administration and troubleshooting. End Point Manager: Administration and troubleshooting. ITSM Tools: Experience of market leading applications such as ServiceNow. Remote Control Software: Experience with applications such as LogMeIn Rescue. SSCM: Application and Operating system packaging and deployment experience. Operating Systems: Windows 7 and\or 10 certified Infrastructure Support: Strong all round network and server experience Active Directory: Administration Group Policy: Administration Exchange: 2010 and 2016 administration ITSM Tools: Experience of market leading applications such as ServiceNow Remote Control Software: Experience applications such as LogMeIn Rescue Build and software deployment experience. Desirable: ITIL v3 certified. Server 2008 and 2012 certified. Office 2010, 2016 & 365 end user support. Mitel & Lync (UC Platforms) support and administration. ServiceNow administration and support experience. Microsoft SCCM and patch administration. Understanding of the construction, repairs and maintenance sector. Full UK driving license Flexibility to travel within the UK if required Willingness to work to a shift rota working pattern, with out of hour's support, if required. Benefits Annual bonus up to 10% of basic salary 25 days annual leave & your birthday off Pay review every year 26 weeks full pay maternity leave 8 weeks full pay paternity leave 1,000 towards home electric car set up Discounted gym memberships at national and local gyms Up to 3,000 colleague referral fee Vast directory of training on bespoke in-house Learning Management System Other benefits including Private pension, Life Insurance, dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more Who We Are We are part of the Willmott Dixon group, established in 2002 Fortem provides specialist property solutions tailored to keep homes and buildings running smoothly. Our highly trained teams deliver a range of internal and external repairs as well as high quality voids, planned installations and gas services. Alongside our core functions, we have extensive experience in decarbonisation, specialising in making homes more energy-efficient and helping clients on their journey to become zero carbon. Our experience, commitment to best practice and exemplary quality, together with a genuine partnered approach, ensures we achieve excellent outcomes for our partners, clients and customers. We have an established track record of improving communities and creating better places for people to work and live. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.
Jan 29, 2025
Full time
The Role Here at Fortem we're currently recruiting for an experienced and customer focused Service Delivery Analyst to join our IT Service Delivery team, to provide technical (1st and 2nd line) support to Fortem employees. This is a full time, permanent role based out of our Nottingham office The Company Fortem Solutions are a nationwide business specialising in the Social Housing sector. We provide Repairs & Maintenance, Retrofit, Capital Works and Decarbonisation workstreams within Local Authorities and Housing Associations. Duties & Responsibilities Reporting to the Service Delivery Lead, you will provide customer centric support to Fortem employees and play a key role within a "business focussed" support function that strives to deliver a high first time fix rate. Adhering to the ITIL principles in Incident, Problem, Change and Request Management that have been adopted by the Service Desk, you will successfully manage customer expectations and achieve set service level agreements and key performance indicators, whilst always trying to exceed them. You will take ownership of tickets, ensuring regular, yet appropriate updates are provided to the customer through to resolution, whilst continuously adhering to policies and procedures. This is predominately a desk based role, however should the need arise site based support would be required. What You Will Need Essential: Investigating and diagnosing incidents escalated from the Service Desk. Owning, monitoring, tracking, and communication of Incidents and Requests assigned to you. Operating Systems: Windows 10, 11 and Server 2016 administration and support. Willingness to work to a shift rota working pattern, with out of hour's support, if required. Infrastructure Support: Strong all round network and server experience (DHCP, DNS, NTFS). Active Directory: Administration and troubleshooting. Group Policy: Administration and troubleshooting. Exchange Online: Administration and troubleshooting. Teams: Administration and troubleshooting. SharePoint: Administration and troubleshooting. End Point Manager: Administration and troubleshooting. ITSM Tools: Experience of market leading applications such as ServiceNow. Remote Control Software: Experience with applications such as LogMeIn Rescue. SSCM: Application and Operating system packaging and deployment experience. Operating Systems: Windows 7 and\or 10 certified Infrastructure Support: Strong all round network and server experience Active Directory: Administration Group Policy: Administration Exchange: 2010 and 2016 administration ITSM Tools: Experience of market leading applications such as ServiceNow Remote Control Software: Experience applications such as LogMeIn Rescue Build and software deployment experience. Desirable: ITIL v3 certified. Server 2008 and 2012 certified. Office 2010, 2016 & 365 end user support. Mitel & Lync (UC Platforms) support and administration. ServiceNow administration and support experience. Microsoft SCCM and patch administration. Understanding of the construction, repairs and maintenance sector. Full UK driving license Flexibility to travel within the UK if required Willingness to work to a shift rota working pattern, with out of hour's support, if required. Benefits Annual bonus up to 10% of basic salary 25 days annual leave & your birthday off Pay review every year 26 weeks full pay maternity leave 8 weeks full pay paternity leave 1,000 towards home electric car set up Discounted gym memberships at national and local gyms Up to 3,000 colleague referral fee Vast directory of training on bespoke in-house Learning Management System Other benefits including Private pension, Life Insurance, dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more Who We Are We are part of the Willmott Dixon group, established in 2002 Fortem provides specialist property solutions tailored to keep homes and buildings running smoothly. Our highly trained teams deliver a range of internal and external repairs as well as high quality voids, planned installations and gas services. Alongside our core functions, we have extensive experience in decarbonisation, specialising in making homes more energy-efficient and helping clients on their journey to become zero carbon. Our experience, commitment to best practice and exemplary quality, together with a genuine partnered approach, ensures we achieve excellent outcomes for our partners, clients and customers. We have an established track record of improving communities and creating better places for people to work and live. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.
