Metaview Global Limited

Metaview Metaview is re-engineering hiring with AI at the core. Thousands of companies already use Metaview to accelerate their recruiting workflows, remove toil, and make hiring decisions with more precision. Our AI Assistant for Recruiting is used by over 3,000 companies around the world, and already makes recruiting flows drastically more efficient. But efficiency is just the starting point: the data we're capturing will enable us to build the AI platform that recognizes talent better than any human ever could. Metaview was founded by Siadhal and Shahriar after their experiences scaling Uber and Palantir. We're growing 5x YoY, backed by phenomenal investors in the US and Europe, our customers are raving fans of the product, and our innovation has been covered in Forbes, TechCrunch, and The Times. The role TL;DR Play a key role in shaping the function from the ground up Ownership and impact from day 1 Join the team at Exposure to (and opportunity to learn from) a world-class GTM team Customer Success Associate We're leading the way in building a new category of product and have successfully onboarded thousands of companies and tens of thousands of users already. With rapid expansion, we're looking for a Customer Success Associate to ensure our SMB and mid-market customers enjoy a seamless and engaging experience on Metaview, driving retention and growth. Your role will be to: Onboard like a pro: Deliver high-impact onboarding for new SMB and mid-market customers, ensuring a smooth ramp and quick path to value. Drive product adoption at scale: Use data to proactively identify and engage customers, helping them unlock key features. Own account health: Track usage to detect risk, balancing higher-touch engagements with a scaled approach. Solve problems fast: Jump in to support users when issues arise, coordinating with technical teams as needed. Systematize what works: Help design and refine a scalable approach to Customer Success that supports thousands of users. Champion the customer voice: surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging. Last year we 5X'd revenue ($m's). We're on track to do the same in 2025. This is a career-defining opportunity to join a tiger team, creating a best-in-class approach to Customer Success. To be successful in this role, we believe the ideal candidate will bring: 2+ years' experience in a customer/stakeholder-facing role. This could be in Customer Success, Sales, RevOps, or similar. You get energised by meeting new people and spread that energy to them through your approach. A confident communicator. Our customers need to feel like they are embarking on a journey with a partner who will guide them through the AI revolution and explain how it will impact recruiting. A love for experimenting and trying new ideas without fear of iterating and failing. Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you'll need to be these things too. Sharp, systematic, resilient, and motivated to win. What's in it for you Part of our founding Customer Success team: a phenomenal platform for accelerated career growth. Optimising value from the best product in a new category that already generates a ton of customer love. Generous salary and equity in a Series A startup growing 4x YoY. All the benefits you expect and more. Are you ready to join the best teammates you'll ever work with?

Metaview Metaview is re-engineering hiring with AI at the core. Thousands of companies already use Metaview to accelerate their recruiting workflows, remove toil, and make hiring decisions with more precision. Our AI Assistant for Recruiting is used by over 3,000 companies around the world, and already makes recruiting flows drastically more efficient. But efficiency is just the starting point: the date we're capturing will enable us to build the AI platform that recognizes talent better than any human ever could. Metaview was founded by Siadhal and Shahriar after their experiences scaling Uber and Palantir. We're growing 5x YoY, backed by phenomenal investors in the US and Europe, our customers are raving fans of the product, and our innovation has been covered in Forbes, TechCrunch, and The Times. The team We're here to do the best work of our lives, and are immersed in our work. We optimize for rate-of-learning. Watch the clock, not the calendar. We're direct and actively-transparent in how we communicate and share progress. This means we all have the context and information required to help each other excel. Our HQ is in London, UK and we're opening an office in San Francisco any day now! The role The Customer Success team partners with our key customers to ensure a seamless and engaging experience on Metaview, driving retention and growth. Your role will be to: Build strong relationships with customers, understanding and then supporting their goals with your deep product knowledge and strategic execution. Assist in developing strategies and repeatable playbooks that drive value for customers, reduce risks, and ensure customer retention and expansion. Guide customers through key milestones in their journey (Onboarding, Adoption, Risk Management, Renewals), with the support of the broader team, to ensure their success. Monitor key metrics and leverage data insights, such as product usage and account health, to prioritize accounts and actions. Serve as a Metaview expert, delivering thought-leadership to customers and inspiring them to explore new possibilities with our product. Champion customer feedback within Metaview, identifying trends and providing insights to the rest of the team, to improve our product and service offerings. You 3+ years experience in top-tier consulting, or customer facing roles at fast paced B2B startups. Strong academic background. Experience interacting with stakeholders and end users, with an understanding of varying needs and success criteria across different customer personas. A love for experimenting and trying new ideas without fear of iterating and failing. Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you'll need to be these things too. Sharp, systematic, resilient, and motivated to win. What's in it for you Our first dedicated CS role: a phenomenal platform for accelerated career growth. Generous salary and equity in a Series A startup that is growing 4x YoY. Selling the best product in a new category that already generates a ton of customer love. We take hiring seriously. These will be the best teammates you'll ever work with. All the benefits you expect and more.