Requirements 3+ years experience orchestrating amazing customer experiences across a diverse customer portfolio - maximising product adoption, creating brand champions, and increasing customer advocacy as a result of your strong and successful relationships (Desirable) Customer Success Experience Proven commercial growth of your portfolio, achieved through high customer retention, revenue expansion at renewal, and proactive growth of product use (Desirable) Has worked in a SaaS start up environment - whereby you've had to roll up your sleeves and get stuck in (Desirable) Led change management projects that have included transitioning customers from one product to another You're a natural problem solver and trust builder - motivated by delivering the best possible outcomes for others It goes without saying that you will be an absolute whizz on the basics - professional communication, attention to detail, proactivity, technical aptitude and impeccable internal admin are vital What the job involves You'll own a portfolio of customers across industries and tiers, guiding them post-onboarding as their trusted advisor - ensuring they optimise their use of Source to fulfil regulatory obligations with efficiency and accuracy Uncovering of expansion opportunities (new teams, new use cases, different offices) through deep customer insight, driving revenue growth via stakeholder management and execution Proactively monitoring health signals (usage, engagement, feedback) to mitigate churn You'll need to balance the customer mindset with the commercial acumen - being a customer advocate whilst upholding the technical road map Creating a strategic plan to grow the value of your portfolio will be one of your top priorities Transitioning some of First AML's legacy customers to our Source Collaborating with a number of our teams including customer delivery, sales and senior leadership
Feb 20, 2026
Full time
Requirements 3+ years experience orchestrating amazing customer experiences across a diverse customer portfolio - maximising product adoption, creating brand champions, and increasing customer advocacy as a result of your strong and successful relationships (Desirable) Customer Success Experience Proven commercial growth of your portfolio, achieved through high customer retention, revenue expansion at renewal, and proactive growth of product use (Desirable) Has worked in a SaaS start up environment - whereby you've had to roll up your sleeves and get stuck in (Desirable) Led change management projects that have included transitioning customers from one product to another You're a natural problem solver and trust builder - motivated by delivering the best possible outcomes for others It goes without saying that you will be an absolute whizz on the basics - professional communication, attention to detail, proactivity, technical aptitude and impeccable internal admin are vital What the job involves You'll own a portfolio of customers across industries and tiers, guiding them post-onboarding as their trusted advisor - ensuring they optimise their use of Source to fulfil regulatory obligations with efficiency and accuracy Uncovering of expansion opportunities (new teams, new use cases, different offices) through deep customer insight, driving revenue growth via stakeholder management and execution Proactively monitoring health signals (usage, engagement, feedback) to mitigate churn You'll need to balance the customer mindset with the commercial acumen - being a customer advocate whilst upholding the technical road map Creating a strategic plan to grow the value of your portfolio will be one of your top priorities Transitioning some of First AML's legacy customers to our Source Collaborating with a number of our teams including customer delivery, sales and senior leadership
A technology company in Greater London is seeking a Customer Success Manager to own a portfolio of clients and drive product adoption. The ideal candidate will have over 3 years of experience in customer success, demonstrating strong stakeholder management and problem-solving skills. Key responsibilities include uncovering expansion opportunities and proactively mitigating churn while balancing customer needs with commercial goals. This role is pivotal in ensuring clients derive maximum value from the product.
Feb 19, 2026
Full time
A technology company in Greater London is seeking a Customer Success Manager to own a portfolio of clients and drive product adoption. The ideal candidate will have over 3 years of experience in customer success, demonstrating strong stakeholder management and problem-solving skills. Key responsibilities include uncovering expansion opportunities and proactively mitigating churn while balancing customer needs with commercial goals. This role is pivotal in ensuring clients derive maximum value from the product.