Pro-Connexions

Senior Service Desk Specialist Reference: PC0126-1M2 Salary: £30,000 £32,000 + Skill Development, Career Progression & Benefits Location: Manchester, M16 Working Pattern: Monday Friday Hybrid Role New Year. New Career. Lead People. Deliver Excellence. Are you an experienced Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer who thrives in a people-focused leadership role , enjoys coaching and mentoring , and still loves being hands-on technically? We re looking for someone who can balance technical expertise with soft management skills , acting as a role model on the Service Desk while helping to develop, support, and motivate a team . The Role As a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer , you ll provide high-quality end user support while also taking responsibility for day-to-day team leadership, knowledge sharing, and performance support . You ll play a key role in onboarding, training, and developing Service Desk analysts , helping to create a collaborative, high-performing environment. Based in Manchester (M16) , this is a Monday to Friday hybrid role . Key Skills & Technologies You should have experience with some or all of the following: Microsoft Windows 10 / 11 Microsoft Office 365 troubleshooting Active Directory Awareness of Group Policy SCCM / Intune DFS folder permissions in SharePoint Networking triaging Leadership, Soft Management & Communication We re specifically looking for someone who has experience as a team leader or senior team member , and who enjoys people development as much as problem solving . The successful Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer will demonstrate: Experience in team leadership , line support , or acting team lead responsibilities Strong coaching and mentoring skills Ability to provide performance support, guidance, and feedback A collaborative, people-first leadership style Excellent stakeholder communication and relationship-building skills Confidence in conflict resolution , prioritisation, and decision making Strong, logical troubleshooting and diagnostic ability A professional, approachable, and supportive manner A growth mindset , resilience, and emotional intelligence Experience contributing to Knowledge Banks (KB s) , process improvement , continuous improvement initiatives , and setting best-practice standards is highly desirable. Why Join Us? Opportunity to lead, influence, and develop people Clear career progression and structured skill development Hybrid working for work-life balance A company that values empathy, collaboration, and accountability We re ready to invest in your leadership journey Ready to Lead, Coach & Make an Impact? If you re a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer with strong soft management, coaching, and people development skills , apply now . New Year. New Career. Lead it.