Pro-Connexions

ITIL Process Manager/ Head of Process Management Leeds area, Hybrid role As ITIL Process Manager / Head of Process Management you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful ITIL Process Manager / Head of Process Management will be responsible for collaborating with Service Desk Managers to deliver and manage a fully integrated ITIL best practice Framework. As ITIL Process Manager / Head of Process Management you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as ITIL Process Manager / Head of Process Management would have ITIL Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues. ITIL Process Manager/ Head of Process Management - Apply now we re waiting to invest in your career!

Service Desk Analyst / 1st line IT Support (Cloud) Hybrid role based near Leeds- Mon Fri great opportunities to learn more Cloud technologies! As Service Desk Analyst / 1st line IT Support (Cloud) you should have some of the following skills: Previous experience within a Service Desk environment , where you ve been responsible for logging and closing tickets, with an understanding of KPI s, SLA s , strong communication skills, strong customer service skills and preferably some Microsoft Office 365 knowledge would be a huge advantage. Successful Service Desk Analyst / 1st line IT Support (Cloud) will get the opportunity to receive training from highly experienced senior Cloud Engineers. As Service Desk Analyst / 1st line IT Support (Cloud) , you will need to have strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any Service Desk Analyst / 1st line IT Support (Cloud) who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!

Head of Process Management / ITIL Process Manager Leeds area, Hybrid role As Head of Process Management / ITIL Process Manager you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful Head of Process Management / ITIL Process Manager will be responsible for collaborating with Service Desk Managers to deliver and manage a fully integrated ITIL best practice Framework. As Head of Process Management / ITIL Process Manager you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as Head of Process Management / ITIL Process Manager would have ITIL Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues. Head of Process Management / ITIL Process Manager - Apply now we re waiting to invest in your career!

ITIL Problem Manager Leeds area, Hybrid role As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful ITIL Problem Manager will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow. As ITIL Problem Manager you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as ITIL Problem Manager should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues. ITIL Problem Manager - Apply now we re waiting to invest in your career!

IT Change & Release Manager / IT Change Manager Leeds area, Hybrid role As Change & Release Manager your responsibilities are to Lead & deliver functions within a large public sector managed service operating within a SIAM (Service Integration and Management) model. Successful IT Change & Release Manager / IT Change Manager will be responsible for defining, developing, implementing, adopting and optimising Change & Release management processes in a multi-tower environment. As IT Change & Release Manager / IT Change Manager you ll be defining process strategy and goals for Change & Release Management across all Service towers, attend process reviews forums to drive continuous improvement and effectiveness of processes. Monitor KPI s whilst reporting on Service Tower performance against process KPI s. Also IT Change & Release Manager / IT Change Manager will participate in Change and Release Management processes including eCAB/CAB. Ideally as IT Change & Release Manager / IT Change Manager should have excellent working knowledge of ITIL, (ITIL v 4 accreditation is ideal), as well SIAM and CMDB. As you ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues. IT Change & Release Manager / IT Change Manager - Apply now we re waiting to invest in your career!

IT Problem Manager / Problem Analysis / Problem Coordinator Leeds area, Hybrid role As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful IT Problem Manager / Problem Analysis / Problem Coordinator will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow. As IT Problem Manager / Problem Analysis / Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as IT Problem Manager / Problem Analysis / Problem Coordinator should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues. IT Problem Manager / Problem Analysis / Problem Coordinator - Apply now we re waiting to invest in your career!

Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer Based in Manchester- Mon Fri Hybrid role, needed to provide end user support. As Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365 troubleshooting, Active Directory, and awareness of Group Policy, SCCM / Intune, DFS folder permissions in SharePoint, as well as an understanding of Networking triaging. Successful Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer needs to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset, able to take on constructive criticism to better themselves and be driven and have ambition to progress yourself, as well as coming across very professional. Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer would ideally have previously contributed to Knowledge Banks (KB s) and acted as a Senior member in a technical capacity and used to setting good standards! Can you add value to a team? Apply now we are waiting to invest in your career!

Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer Based in Leeds- Mon Fri Hybrid role, needed to provide end user support. As Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365 troubleshooting, Active Directory, and awareness of Group Policy, SCCM / Intune, DFS folder permissions in SharePoint, as well as an understanding of Networking triaging. Successful Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer needs to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset, able to take on constructive criticism to better themselves and be driven and have ambition to progress yourself, as well as coming across very professional. Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer would ideally have previously contributed to Knowledge Banks (KB s) and acted as a Senior member in a technical capacity and used to setting good standards! Can you add value to a team? Apply now we are waiting to invest in your career!