Deaf Unity

BSL Version click here: About Deaf Unity Deaf Unity is a deaf-led charity working to empower deaf people and champion their rights. We support deaf individuals to move successfully from education into employment and beyond. We have an exciting opportunity for a proactive, creative and highly organised individual to join Deaf Unity at an important stage in our development. This role will lead on the growth of our training offer, helping to increase income while supporting our wider charitable aims. About the role This is a varied role where you will take the lead on coordinating, developing and promoting Deaf Unity s training provision. Our training includes BSL courses, e-learning, and bespoke training for organisations. You will manage the day-to-day delivery of training while also focusing on growth building relationships, increasing bookings and expanding our e-learning offer to reach new audiences. This is a key role in a small, growing charity, where income generated from training directly supports deaf school leavers, jobseekers and professionals. The work you do will have a clear and positive impact. This role would suit an existing freelancer with experience in the BSL and/or training sector. What you ll be doing Training coordination and delivery Managing enquiries from individuals and organisations and converting these into bookings Coordinating the delivery of BSL courses, training sessions and bespoke programmes Booking trainers, teachers and students, including exam bookings where required Acting as the main point of contact for learners, clients and freelance tutors Ensuring training is delivered smoothly and to a high standard Monitoring quality through feedback and evaluation Growth and development Promoting Deaf Unity s training offer and increasing sales across all courses Building relationships with organisations to secure bespoke training opportunities Expanding and developing our e-learning offer to reach wider audiences Designing and standardising training materials to improve quality and consistency Identifying new opportunities, audiences and partnerships Encouraging repeat business and long-term client relationships Administration and systems Managing bookings, records and communication to ensure smooth delivery Handling quotes, invoicing and payment processes Maintaining tutor records and ensuring compliance requirements are met Collaboration and improvement Working closely with the Services Coordinator to cross-promote training and service Monitoring income and contributing to sustainable pricing Continuously improving training based on feedback About you We are looking for someone who is organised, proactive and confident building relationships. You will be comfortable balancing delivery with growth and working independently. You will: Have experience developing or coordinating training Be confident in outreach, sales and building partnerships Have strong organisational and administrative skills Be able to manage multiple priorities and take initiative Share our commitment to accessibility, inclusion and deaf empowerment Knowledge of the deaf community and training or BSL provision is highly valued. Essential: Strong organisational and multitasking skills with attention to detail Experience in business outreach and building partnerships Excellent communication and interpersonal skills Ability to work independently with strong self-motivation Proven experience promoting services and meeting targets Willingness to learn BSL if not already qualified (training provided) Desirable: BSL Level 2 or above Experience delivering training or lesson planning Knowledge of the deaf community and accessibility best practice Experience using CRM systems and administrative tools Experience with Canva or e-learning platforms Inclusion and accessibility As a deaf-led organisation, we strongly encourage applications from deaf people. Lived experience is valued and welcomed. We are committed to ensuring our recruitment process and working environment are fully accessible. This includes: Offering interviews in BSL Accepting applications in BSL video Why join us Flexible freelance role with potential to grow in hours Opportunity to shape and develop services in a growing charity Work that directly impacts deaf people s access to education, employment and support Collaborative, values-driven team environment How to apply -Please read the Job Description in full before applying -Please submit your CV and a short supporting statement outlining your experience and interest in the role. -We welcome applications in written or BSL video format.

About Deaf Unity Deaf Unity is a deaf-led charity working to empower deaf people and champion their rights. We support deaf individuals to move successfully from education into employment and beyond. We are now at an exciting stage of growth and are looking for a proactive and highly organised Services Coordinator to help develop and expand our income-generating services. This is a key role within a small, ambitious organisation where your work will have a direct and meaningful impact on the deaf community. About the role This is a hands-on, varied role where you will lead on the coordination, development and promotion of Deaf Unity s services. These include communication support (CSWs), interpreting provision, translation services, and a growing jobs board. You will manage day-to-day service delivery while also identifying opportunities to grow income and strengthen what we offer particularly in providing communication support services to deaf school leavers, jobseekers and professionals. This role would suit someone already working freelance within the BSL or deaf services sector who is looking for flexible, purposeful work with room to grow. What you ll be doing Service coordination and delivery Managing requests for Communication Support Workers (CSWs), BSL Interpreters and Translation services Matching clients with appropriate professionals and ensuring a high-quality, reliable service Building and maintaining a regular client base, encouraging repeat business Managing freelance staff, including rotas, onboarding and compliance (DBS, insurance, etc.) Handling quotes, invoicing and payment follow-ups Maintaining accurate records and ensuring smooth day-to-day operations Growth and development Promoting Deaf Unity s services and building relationships with new and existing clients Identifying and exploring new income-generating opportunities Supporting the growth of services for deaf school leavers, jobseekers and professionals Cross-promoting services alongside Deaf Unity s training offer Quality and improvement Ensuring services are accessible, responsive and high quality Gathering feedback and using this to improve delivery Keeping up to date with developments in deaf access and communication support About you We are looking for someone who is organised, self-motivated and confident building relationships. You will be comfortable managing your own workload and taking initiative to develop services. You will ideally have: Experience managing services, projects or freelance provision Strong organisational skills and attention to detail Experience in outreach, sales or building partnerships Confidence working independently and managing multiple priorities A genuine commitment to accessibility, inclusion and deaf empowerment Knowledge of the deaf community and communication support services (e.g. interpreting, CSWs) is highly valued. Essential: Strong communication and interpersonal skills Proven ability to promote services and meet targets Ability to manage administration alongside relationship-building Desirable: BSL Level 2 or above Experience using CRM systems Knowledge of interpreting or communication support best practice Inclusion and accessibility As a deaf-led organisation, we strongly encourage applications from deaf people. Lived experience is valued and welcomed. We are committed to ensuring our recruitment process and working environment are fully accessible. This includes: Offering interviews in BSL Accepting applications in BSL video If you require any support to apply, please let us know we are happy to help. Why join us Flexible freelance role with potential to grow in hours Opportunity to shape and develop services in a growing charity Work that directly impacts deaf people s access to education, employment and support Collaborative, values-driven team environment How to apply -Please read the Job Description in full before applying -Please submit your CV and a short supporting statement outlining your experience and interest in the role. -We welcome applications in written or BSL video format.