Monograph
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The mission of Solution Architects is to be trusted partners to Stripe customers, partners and product/eng teams. We understand our customers and what is required to help them achieve their business goals. We develop a shared vision, establish joint accountability, and prioritize their long term success above all else. We think and act as one team along the customer's multi year journey. We recognize that every customer's success increases the GDP of the internet and accelerates Stripe's growth. At Stripe, managers grow teams and inspire them to do outstanding work. We are looking for a motivated thought leader to help build and lead our UK Solution Architects team. This leader must be a driver who loves building teams and businesses. This role requires great interpersonal skills to work cross functionally, as a trusted advisor to both our sales, partner and professional services teams, as well as, with our product development and marketing teams. Your influence can have a far ranging impact. This is not the kind of opportunity that presents itself very often. Individuals applying for this role must be entrepreneurial and self-driven with a passion for breaking into markets and creating something new they can be proud of. What you'll do As a thought leader of our UK Solution Architects team, you will have a major impact on our future success. You will be responsible for strategic leadership and management oversight of the largest region in EMEA. Responsibilities Define and execute Stripe's technical sales strategy in conjunction with sales leaders, marketing, professional services, GTM partner team and product engineering. Build repeatable playbooks and defining execution best practices Recruit, mentor, develop and inspire SAs to do the best work of their careers. Influence the mindset of CXOs, developers, architects and other technical decision makers, helping to shape their long-term architectural direction and scope roadmap for them to get to their target end-states. Champion the voice of our users and influence product direction and priorities. Partner with Sales, professional services, support services and product engineering to manage the customer journey from business and technical discovery, to technical win, to successful adoption, value realization and expansion Drive thought leadership through presenting at EBCs, industry events, developing whitepapers and reference architectures. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. Minimum requirements 15+ years of experience in a technical sales role (e.g., Solutions Architect/Consultant), including 10+ years in a technical Pre-Sales leadership position. Proven experience as a first-line leader, managing individual contributors and recruiting/developing high-performance teams selling technology solutions to global companies. Previous technical sales experience with SaaS, APIs, distributed systems, databases, developer tools, or the FinTech industry preferred. Demonstrated track record of building and leading world-class solution architecture teams, ideally in SaaS or consumption-based businesses. Strong understanding of developing human-centric CX experiences, enterprise systems and architecture Strong drive for results and ability to collaborate and influence in a "Win as a team" environment. Passionate about coaching and developing others to their highest potential, with strong people management skills. Success recruiting and developing high performance teams selling technology solutions to global companies Excellent communication (written and verbal) and presentation skills. Exceptional interpersonal skills for communicating and collaborating with both business and technical stakeholders at all levels within an organization. Self-starter who is adaptable and flexible, able to work and thrive in a highly dynamic environment. Willingness to travel 30% of the time. Strong executive presence and ability to foster deep relationships with users. This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office). Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live. The annual salary range for this role in the primary location is £181,200 - £271,800. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. Office locations London Remote locations Remote in United Kingdom Team Solutions Architect Job type Full time Apply for this role
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The mission of Solution Architects is to be trusted partners to Stripe customers, partners and product/eng teams. We understand our customers and what is required to help them achieve their business goals. We develop a shared vision, establish joint accountability, and prioritize their long term success above all else. We think and act as one team along the customer's multi year journey. We recognize that every customer's success increases the GDP of the internet and accelerates Stripe's growth. At Stripe, managers grow teams and inspire them to do outstanding work. We are looking for a motivated thought leader to help build and lead our UK Solution Architects team. This leader must be a driver who loves building teams and businesses. This role requires great interpersonal skills to work cross functionally, as a trusted advisor to both our sales, partner and professional services teams, as well as, with our product development and marketing teams. Your influence can have a far ranging impact. This is not the kind of opportunity that presents itself very often. Individuals applying for this role must be entrepreneurial and self-driven with a passion for breaking into markets and creating something new they can be proud of. What you'll do As a thought leader of our UK Solution Architects team, you will have a major impact on our future success. You will be responsible for strategic leadership and management oversight of the largest region in EMEA. Responsibilities Define and execute Stripe's technical sales strategy in conjunction with sales leaders, marketing, professional services, GTM partner team and product engineering. Build repeatable playbooks and defining execution best practices Recruit, mentor, develop and inspire SAs to do the best work of their careers. Influence the mindset of CXOs, developers, architects and other technical decision makers, helping to shape their long-term architectural direction and scope roadmap for them to get to their target end-states. Champion the voice of our users and influence product direction and priorities. Partner with Sales, professional services, support services and product engineering to manage the customer journey from business and technical discovery, to technical win, to successful adoption, value realization and expansion Drive thought leadership through presenting at EBCs, industry events, developing whitepapers and reference architectures. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. Minimum requirements 15+ years of experience in a technical sales role (e.g., Solutions Architect/Consultant), including 10+ years in a technical Pre-Sales leadership position. Proven experience as a first-line leader, managing individual contributors and recruiting/developing high-performance teams selling technology solutions to global companies. Previous technical sales experience with SaaS, APIs, distributed systems, databases, developer tools, or the FinTech industry preferred. Demonstrated track record of building and leading world-class solution architecture teams, ideally in SaaS or consumption-based businesses. Strong understanding of developing human-centric CX experiences, enterprise systems and architecture Strong drive for results and ability to collaborate and influence in a "Win as a team" environment. Passionate about coaching and developing others to their highest potential, with strong people management skills. Success recruiting and developing high performance teams selling technology solutions to global companies Excellent communication (written and verbal) and presentation skills. Exceptional interpersonal skills for communicating and collaborating with both business and technical stakeholders at all levels within an organization. Self-starter who is adaptable and flexible, able to work and thrive in a highly dynamic environment. Willingness to travel 30% of the time. Strong executive presence and ability to foster deep relationships with users. This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office). Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live. The annual salary range for this role in the primary location is £181,200 - £271,800. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. Office locations London Remote locations Remote in United Kingdom Team Solutions Architect Job type Full time Apply for this role
Monograph
Who We Are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Complaints Operations team exists within Product & Support Operations to govern the Complaints program at Stripe and drive an effective and efficient regulatory program. Complying with global and local laws and regulations is core to Stripe's business. Stripe has a legal obligation in multiple markets to ensure that we have a defined Complaints handling process, which includes identifying, tracking, responding to and resolving users' complaints. What you'll do The Complaints Operations team is seeking a program manager who will help us execute on our regulatory requirements, specifically in the EMEA region. This person will play a key role within our regulatory ecosystem, ensuring our platforms are in compliance and managing the timely remediation of issues across our products. We are seeking someone who can bring their operational expertise and rigor to our existing program and help us to drive improvements in what we do and how we operate. The main intent of this role is to improve our operational maturity while also improving the user experience for our users, driving faster and more effective resolution. Responsibilities Manage complaints programs end to end to ensure regulatory readiness and compliance and audit adherence Lead our EMEA Complaints program, driving enforcement, monitoring and resolution Continuously improve user-facing workflows to ensure operational streamlining for existing and new laws and regulations. Review and identify gaps and quality issues in our global complaint handling processes Build expertise across a breadth of Stripe's products and users through an understanding of the Complaints trends and user needs Leverage your deep regulatory expertise to collaborate with internal partners and users in complex user conversations Work closely with Stripe's Compliance and Legal teams to fulfill user requests Be a strong advocate for regulatory operations while working with product, engineering, and other internal partners Who You Are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Has 5+ years of demonstrated project management skills and a proven track record for operationalizing and scaling cross-functional organization-wide programs from the ground up Has excellent collaboration, communication, and relationship building skills and the ability to convey complex ideas succinctly to all audiences Has an analytical approach to decision-making. You are meticulous, objective and skilled at using metrics to drive decisions Has demonstrated experience and interest in regulatory operations. You have experience with complaints specific programs and European consumer protection laws. Has experience in fast-paced, high-growth environments and can manage several tasks in tight timelines and can manage shifting priorities Preferred qualifications Has strong research skills; able to analyze complex problems in order to identify root cause and trends; able to document complex narratives in a simplified way which are easy for others to use Is confident making decisive judgment calls in the absence of fully complete information Is comfortable working independently and collaborating with a distributed team Is excited to build resources to help other Stripes understand these complex topics Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. The annual salary range for this role in the primary location is €86,400 - €129,600. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. Office locations Dublin HQ, or London Team Operations Job type Full time Apply for this role
Who We Are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Complaints Operations team exists within Product & Support Operations to govern the Complaints program at Stripe and drive an effective and efficient regulatory program. Complying with global and local laws and regulations is core to Stripe's business. Stripe has a legal obligation in multiple markets to ensure that we have a defined Complaints handling process, which includes identifying, tracking, responding to and resolving users' complaints. What you'll do The Complaints Operations team is seeking a program manager who will help us execute on our regulatory requirements, specifically in the EMEA region. This person will play a key role within our regulatory ecosystem, ensuring our platforms are in compliance and managing the timely remediation of issues across our products. We are seeking someone who can bring their operational expertise and rigor to our existing program and help us to drive improvements in what we do and how we operate. The main intent of this role is to improve our operational maturity while also improving the user experience for our users, driving faster and more effective resolution. Responsibilities Manage complaints programs end to end to ensure regulatory readiness and compliance and audit adherence Lead our EMEA Complaints program, driving enforcement, monitoring and resolution Continuously improve user-facing workflows to ensure operational streamlining for existing and new laws and regulations. Review and identify gaps and quality issues in our global complaint handling processes Build expertise across a breadth of Stripe's products and users through an understanding of the Complaints trends and user needs Leverage your deep regulatory expertise to collaborate with internal partners and users in complex user conversations Work closely with Stripe's Compliance and Legal teams to fulfill user requests Be a strong advocate for regulatory operations while working with product, engineering, and other internal partners Who You Are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Has 5+ years of demonstrated project management skills and a proven track record for operationalizing and scaling cross-functional organization-wide programs from the ground up Has excellent collaboration, communication, and relationship building skills and the ability to convey complex ideas succinctly to all audiences Has an analytical approach to decision-making. You are meticulous, objective and skilled at using metrics to drive decisions Has demonstrated experience and interest in regulatory operations. You have experience with complaints specific programs and European consumer protection laws. Has experience in fast-paced, high-growth environments and can manage several tasks in tight timelines and can manage shifting priorities Preferred qualifications Has strong research skills; able to analyze complex problems in order to identify root cause and trends; able to document complex narratives in a simplified way which are easy for others to use Is confident making decisive judgment calls in the absence of fully complete information Is comfortable working independently and collaborating with a distributed team Is excited to build resources to help other Stripes understand these complex topics Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. The annual salary range for this role in the primary location is €86,400 - €129,600. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. Office locations Dublin HQ, or London Team Operations Job type Full time Apply for this role