Outbound Sales Executive Location: Hybrid - Cannock, initially 3 days in office per week Salary: £26,000 £28,000 per annum, DoE + up to £10,000 commission per annum Contract Type: Permanent, Full Time What We Can Offer You: Hybrid or remote working, opportunities for professional development and career progression, a supportive and collaborative working environment Why Do We Want You Are you a motivated, results-driven individual looking to make your mark in sales Phoenix Health & Safety is expanding, and we want YOU to be part of our commercial team! As an experienced Outbound Sales Executive, you'll be instrumental in driving our growth by generating new business through targeted outreach to potential and existing clients. Your focus will be on identifying ideal customers, converting leads into qualified opportunities, and scheduling appointments for our field representatives to present tailored solutions. If you're motivated, resilient, and ready to kickstart or advance your sales career, this is the perfect opportunity for you! Please note: To complete your application, you will be redirected to Wilmington Plc's career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! You will be responsible for: • Outbound Prospecting - Proactively engage with new and existing clients to generate qualified leads. • Lead Conversion - Convert leads into opportunities and schedule appointments for Field Sales Representatives. • Opportunity Profiling - Identify client needs and prepare insights for meetings. • Lead Management - Maintain accurate records in HubSpot and manage lead handovers. • Course Support - Assist in filling priority courses and ensure smooth onboarding for new clients. What s the Best Thing About This Role This is a fantastic opportunity to join Phoenix Health & Safety during a period of rapid growth. You ll benefit from our strong reputation, making it easier to build trust and credibility with potential clients. What s the Most Challenging Thing About This Role With approximately 500 potential companies to reach out to each month, the volume of contacts can be high. Success in this role requires excellent time management, resilience, and the ability to stay focused on targets while managing a mix of warm and cold outreach. While we provide ample support to help you develop your skills, it s essential that you already possess many of the following traits and experiences. We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes To be successful in this role, you must have: • Previous experience in an outbound sales, telesales, or appointment-setting role. • The drive to meet high daily call volumes (target: 50 calls per day). • Familiarity with CRM platforms, ideally HubSpot. • Strong verbal communication and objection-handling skills. • A goal-oriented, resilient, and highly motivated attitude. To be successful in this role, it would be great if you have: • Previous experience in prospecting, outreach, or market research. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team! Find What You re Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you Join us and achieve more within your career with mutual respect, support, and fair rewards. Click on APPLY today!
Jul 05, 2025
Full time
Outbound Sales Executive Location: Hybrid - Cannock, initially 3 days in office per week Salary: £26,000 £28,000 per annum, DoE + up to £10,000 commission per annum Contract Type: Permanent, Full Time What We Can Offer You: Hybrid or remote working, opportunities for professional development and career progression, a supportive and collaborative working environment Why Do We Want You Are you a motivated, results-driven individual looking to make your mark in sales Phoenix Health & Safety is expanding, and we want YOU to be part of our commercial team! As an experienced Outbound Sales Executive, you'll be instrumental in driving our growth by generating new business through targeted outreach to potential and existing clients. Your focus will be on identifying ideal customers, converting leads into qualified opportunities, and scheduling appointments for our field representatives to present tailored solutions. If you're motivated, resilient, and ready to kickstart or advance your sales career, this is the perfect opportunity for you! Please note: To complete your application, you will be redirected to Wilmington Plc's career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! You will be responsible for: • Outbound Prospecting - Proactively engage with new and existing clients to generate qualified leads. • Lead Conversion - Convert leads into opportunities and schedule appointments for Field Sales Representatives. • Opportunity Profiling - Identify client needs and prepare insights for meetings. • Lead Management - Maintain accurate records in HubSpot and manage lead handovers. • Course Support - Assist in filling priority courses and ensure smooth onboarding for new clients. What s the Best Thing About This Role This is a fantastic opportunity to join Phoenix Health & Safety during a period of rapid growth. You ll benefit from our strong reputation, making it easier to build trust and credibility with potential clients. What s the Most Challenging Thing About This Role With approximately 500 potential companies to reach out to each month, the volume of contacts can be high. Success in this role requires excellent time management, resilience, and the ability to stay focused on targets while managing a mix of warm and cold outreach. While we provide ample support to help you develop your skills, it s essential that you already possess many of the following traits and experiences. We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes To be successful in this role, you must have: • Previous experience in an outbound sales, telesales, or appointment-setting role. • The drive to meet high daily call volumes (target: 50 calls per day). • Familiarity with CRM platforms, ideally HubSpot. • Strong verbal communication and objection-handling skills. • A goal-oriented, resilient, and highly motivated attitude. To be successful in this role, it would be great if you have: • Previous experience in prospecting, outreach, or market research. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team! Find What You re Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you Join us and achieve more within your career with mutual respect, support, and fair rewards. Click on APPLY today!
Partnership Manager Hybrid Location: Hybrid Attendance at our Cannock office once a week, WS12 2HA Salary : £40,000 - £42,500 per annum + Commission! Contract Type: Permanent What We Can Offer You : Hybrid or Remote Working, opportunities for professional development and career progression, a supportive and collaborative working environment Why Do We Want You Phoenix Health and Safety, part of Wilmington plc, are looking for an experienced and driven Partnership Manager who thrives in a fast-paced, high-growth environment. You will have a strong background in consultancy or service-based industries, with a proven ability to manage and develop strategic partnerships. Your experience in partner management, particularly in working with key affiliations such as NEBOSH and IOSH, will be invaluable in driving business growth. You will be confident in handling high-profile accounts, expanding existing relationships, and securing new clients, with a keen eye on developing international partnerships, particularly in the Middle East. If you are commercially astute, target-driven, and looking for a role with autonomy and significant growth potential, we would love to hear from you! Please note : To complete your application, you will be redirected to Wilmington plc s career site. We shortlist all applicants who meet the essential role criteria, and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities You will be responsible for: Maintaining and developing the relationships of our channel partners to help drive new business opportunities. Identifying new channel partners and managing growth opportunities that align with the overall commercial strategy of the business. Participating in event activities and networking to build new relationships. Acting as the main point of contact for our channel partners, managing all inquiries to maintain strong relationships. Managing the performance of our channel partners and developing strategies to improve their sales and revenue performance to achieve agreed targets. Managing the onboarding of new channel partners and affiliations. Providing support and training to partners to ensure success. Collaborating with the sales team to align sales and channel efforts. Monitoring industry trends and staying up to date on competitors and market conditions. Identifying additional products needed by partners to feed into the development plan. Managing channel partner forecasts and reporting on a weekly basis. Developing and implementing channel partner programs, such as marketing incentives and promotional offers. What s the Best Thing About This Role This role presents an incredible opportunity to work with international clients and high-profile accounts, with the autonomy to truly make the role your own. As a newly created position within a fast-growing company, you ll have the chance to shape and develop the partner strategy while leveraging the business's strong reputation and affiliations with organisations such as NEBOSH and IOSH. What s the Most Challenging Thing About This Role This is a fast-paced and high-growth company where you ll need to hit the ground running. You ll be expected to secure new clients, generate leads, and expand partnerships while managing existing accounts. Balancing both new business development and maintaining strong relationships with established partners requires a proactive and strategic mindset. What We re Looking For To be successful in this role, you must have: Previous experience in channel/partner management Proficiency in customer relationship management (CRM) software and managing a pipeline of business from initial contact through to close Strong verbal and written communication skills, with experience presenting to partners and stakeholders Knowledge of sales techniques and strategies It would be great if you also have: Experience in selling health and safety courses, with NEBOSH experience being a massive bonus Experience in international markets, particularly within the UAE, South Africa, and the UK We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team! Find What You re Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you Join us and achieve more within your career with mutual respect, support, and fair rewards. Click on APPLY today!
Feb 06, 2025
Full time
Partnership Manager Hybrid Location: Hybrid Attendance at our Cannock office once a week, WS12 2HA Salary : £40,000 - £42,500 per annum + Commission! Contract Type: Permanent What We Can Offer You : Hybrid or Remote Working, opportunities for professional development and career progression, a supportive and collaborative working environment Why Do We Want You Phoenix Health and Safety, part of Wilmington plc, are looking for an experienced and driven Partnership Manager who thrives in a fast-paced, high-growth environment. You will have a strong background in consultancy or service-based industries, with a proven ability to manage and develop strategic partnerships. Your experience in partner management, particularly in working with key affiliations such as NEBOSH and IOSH, will be invaluable in driving business growth. You will be confident in handling high-profile accounts, expanding existing relationships, and securing new clients, with a keen eye on developing international partnerships, particularly in the Middle East. If you are commercially astute, target-driven, and looking for a role with autonomy and significant growth potential, we would love to hear from you! Please note : To complete your application, you will be redirected to Wilmington plc s career site. We shortlist all applicants who meet the essential role criteria, and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities You will be responsible for: Maintaining and developing the relationships of our channel partners to help drive new business opportunities. Identifying new channel partners and managing growth opportunities that align with the overall commercial strategy of the business. Participating in event activities and networking to build new relationships. Acting as the main point of contact for our channel partners, managing all inquiries to maintain strong relationships. Managing the performance of our channel partners and developing strategies to improve their sales and revenue performance to achieve agreed targets. Managing the onboarding of new channel partners and affiliations. Providing support and training to partners to ensure success. Collaborating with the sales team to align sales and channel efforts. Monitoring industry trends and staying up to date on competitors and market conditions. Identifying additional products needed by partners to feed into the development plan. Managing channel partner forecasts and reporting on a weekly basis. Developing and implementing channel partner programs, such as marketing incentives and promotional offers. What s the Best Thing About This Role This role presents an incredible opportunity to work with international clients and high-profile accounts, with the autonomy to truly make the role your own. As a newly created position within a fast-growing company, you ll have the chance to shape and develop the partner strategy while leveraging the business's strong reputation and affiliations with organisations such as NEBOSH and IOSH. What s the Most Challenging Thing About This Role This is a fast-paced and high-growth company where you ll need to hit the ground running. You ll be expected to secure new clients, generate leads, and expand partnerships while managing existing accounts. Balancing both new business development and maintaining strong relationships with established partners requires a proactive and strategic mindset. What We re Looking For To be successful in this role, you must have: Previous experience in channel/partner management Proficiency in customer relationship management (CRM) software and managing a pipeline of business from initial contact through to close Strong verbal and written communication skills, with experience presenting to partners and stakeholders Knowledge of sales techniques and strategies It would be great if you also have: Experience in selling health and safety courses, with NEBOSH experience being a massive bonus Experience in international markets, particularly within the UAE, South Africa, and the UK We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team! Find What You re Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you Join us and achieve more within your career with mutual respect, support, and fair rewards. Click on APPLY today!
Sales Development Representative Hybrid Location : Cannock, WS12 2HA Hybrid, initially 3 days in office per week Salary : £24,570 £26,500 + Up to £10,000 Commission per annum! Contract Type : Permanent, Full Time What We Can Offer You : Hybrid or Remote Working, exceptional career progression opportunities within 12-18 months, including salary increases, enhanced commission structures, and job title advancements. Plus, professional development, a supportive and collaborative environment, and the chance to work with international markets. Why Do We Want You? Are you someone who has made a start in sales and is now eager to accelerate your career? If you re motivated, results-driven, and looking for a role with genuine growth potential, we want to hear from you! We are seeking a Sales Development Representative to join our dynamic and high-growth team at Phoenix Health & Safety, part of Wilmington plc. In this role, you will be at the heart of our sales efforts, identifying, engaging, and qualifying potential leads, and collaborating closely with the Marketing team and Account Executives. You ll work with inbound leads generated through marketing activities and actively prospect through calls, emails, and LinkedIn. Starting with a UK-based focus, you ll have the chance to broaden your expertise into Middle Eastern markets with tailored training. This is more than just a job; it s a stepping stone to a thriving sales career. Within 12 to 18 months, you could see significant progression in your role, responsibilities, and earnings. Please note : To complete your application, you will be redirected to Wilmington plc s career site. We shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks, and Responsibilities You will be responsible for: Identifying and researching potential leads using various sources, including historical enquiries, online databases, social media, and marketing campaigns. Proactively reaching out to cold and warm leads via phone, email, and LinkedIn to generate interest. Qualifying prospects based on criteria like budget, timeline, and needs, and scheduling meetings for the sales team. Responding promptly to support marketing outreach in the UK, UAE, and South Africa. Logging interactions, follow-ups, and lead status accurately in HubSpot. Nurturing leads and driving them further along the sales funnel. Consistently meeting activity targets related to calls made, emails sent, LinkedIn connections gained, and meetings booked. What s the Best Thing About This Role? This is a fantastic time to join Phoenix Health & Safety as we experience rapid growth. We are invested in our people and offer a clear, structured progression path. Within 12 to 18 months, high performers can expect: An increase in base salary, A more lucrative commission structure and a step up in job title and responsibilities With Phoenix s strong market reputation, you'll find it easier to build trust and credibility with potential clients, setting you up for long-term success. What s the Most Challenging Thing About This Role? You will engage with a high volume of contacts each month, reaching out to around 500 potential companies. Success will require resilience, excellent time management, and a proactive, target-focused mindset. What We re Looking For To be successful in this role, you must have: Strong verbal and written communication skills to engage prospects effectively. The ability to identify customer pain points and present our solutions convincingly. Proficiency in CRM systems (HubSpot preferred), LinkedIn, email automation tools, and Microsoft Office Suite. A goal-oriented attitude with the ability to manage multiple priorities in a fast-paced environment. A collaborative spirit, positive mindset, and eagerness to learn. Resilience to handle objections and maintain a solution-focused approach. Flexibility to adapt tactics when needed to achieve targets. To be successful in this role, it would be great if you have: Experience in sales or customer-facing roles. Previous experience in prospecting, outreach, or market research. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team! Find What You re Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support, and fair rewards. Click on APPLY today!
Feb 06, 2025
Full time
Sales Development Representative Hybrid Location : Cannock, WS12 2HA Hybrid, initially 3 days in office per week Salary : £24,570 £26,500 + Up to £10,000 Commission per annum! Contract Type : Permanent, Full Time What We Can Offer You : Hybrid or Remote Working, exceptional career progression opportunities within 12-18 months, including salary increases, enhanced commission structures, and job title advancements. Plus, professional development, a supportive and collaborative environment, and the chance to work with international markets. Why Do We Want You? Are you someone who has made a start in sales and is now eager to accelerate your career? If you re motivated, results-driven, and looking for a role with genuine growth potential, we want to hear from you! We are seeking a Sales Development Representative to join our dynamic and high-growth team at Phoenix Health & Safety, part of Wilmington plc. In this role, you will be at the heart of our sales efforts, identifying, engaging, and qualifying potential leads, and collaborating closely with the Marketing team and Account Executives. You ll work with inbound leads generated through marketing activities and actively prospect through calls, emails, and LinkedIn. Starting with a UK-based focus, you ll have the chance to broaden your expertise into Middle Eastern markets with tailored training. This is more than just a job; it s a stepping stone to a thriving sales career. Within 12 to 18 months, you could see significant progression in your role, responsibilities, and earnings. Please note : To complete your application, you will be redirected to Wilmington plc s career site. We shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks, and Responsibilities You will be responsible for: Identifying and researching potential leads using various sources, including historical enquiries, online databases, social media, and marketing campaigns. Proactively reaching out to cold and warm leads via phone, email, and LinkedIn to generate interest. Qualifying prospects based on criteria like budget, timeline, and needs, and scheduling meetings for the sales team. Responding promptly to support marketing outreach in the UK, UAE, and South Africa. Logging interactions, follow-ups, and lead status accurately in HubSpot. Nurturing leads and driving them further along the sales funnel. Consistently meeting activity targets related to calls made, emails sent, LinkedIn connections gained, and meetings booked. What s the Best Thing About This Role? This is a fantastic time to join Phoenix Health & Safety as we experience rapid growth. We are invested in our people and offer a clear, structured progression path. Within 12 to 18 months, high performers can expect: An increase in base salary, A more lucrative commission structure and a step up in job title and responsibilities With Phoenix s strong market reputation, you'll find it easier to build trust and credibility with potential clients, setting you up for long-term success. What s the Most Challenging Thing About This Role? You will engage with a high volume of contacts each month, reaching out to around 500 potential companies. Success will require resilience, excellent time management, and a proactive, target-focused mindset. What We re Looking For To be successful in this role, you must have: Strong verbal and written communication skills to engage prospects effectively. The ability to identify customer pain points and present our solutions convincingly. Proficiency in CRM systems (HubSpot preferred), LinkedIn, email automation tools, and Microsoft Office Suite. A goal-oriented attitude with the ability to manage multiple priorities in a fast-paced environment. A collaborative spirit, positive mindset, and eagerness to learn. Resilience to handle objections and maintain a solution-focused approach. Flexibility to adapt tactics when needed to achieve targets. To be successful in this role, it would be great if you have: Experience in sales or customer-facing roles. Previous experience in prospecting, outreach, or market research. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team! Find What You re Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support, and fair rewards. Click on APPLY today!
Health and Safety NVQ Assessor Homebased Location : UK Homebased Salary : £30,000 £35,000 per annum + Benefits! Contract Type : Permanent, Full Time What We Can Offer You : Hybrid or Remote Working, competitive benefits package, opportunities for professional development and career progression, a supportive and collaborative working environment Why Do We Want You? We are looking for a dedicated NVQ Assessor to join our growing team at Phoenix Health and Safety, part of Wilmington Plc. As we continue to expand, we need an experienced professional to assess and support learners working towards their Level 6 NVQ Diploma in Occupational Health and Safety. If you have a passion for guiding individuals through their qualifications, maintaining high-quality standards, and managing a dynamic, delegate-led workload, we want to hear from you. Please note : To complete your application, you will be redirected to Wilmington plc s career site. We shortlist all applicants who meet the essential role criteria, and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities You will be responsible for: Assessing the Level 6 NVQ Diploma in Occupational Health and Safety. Conducting Internal Quality Assurance (IQA) on other assessors' work. Providing ongoing support to delegates, ensuring they complete their qualification in a timely manner. Managing a delegate-led caseload, adapting to fluctuating workloads as learners enrol at different times. Conducting regular progress reviews and meetings with delegates over an 18-month course duration. Reviewing assessments within a 10-day SLA and responding to learner queries within a 3-day SLA. Maintaining accurate records of delegate progress. Ensuring quality standards are met across all assessments. Collaborating with the NVQ Manager to address any concerns or improvements. Staying up to date with industry developments and best practices. Building strong relationships with delegates, offering guidance and support throughout their learning journey. What s the Best Thing About This Role? You will gain immense satisfaction from guiding learners through their qualifications and supporting their professional growth, ensuring they achieve their goals and progress in their careers. What s the Most Challenging Thing About This Role? This is a delegate-led role, meaning your workload is dictated by the number of learners assigned to you, each with up to 18 months to complete their course. There is no fail option, so assessments can be resubmitted multiple times until they pass. Time management, flexibility, and long-term planning are crucial, as you must balance responding to learners' needs while maintaining assessment SLAs. Strong interpersonal skills are also key, as building rapport with delegates over the course duration ensures they stay engaged and supported. What We re Looking For To be successful in this role, you must have: One of the following assessor qualifications: A1 Assessor Award, Level 3 Award in Assessing Competence in the Work Environment or Level 3 Award in Assessing Vocationally Related Achievement CertIOSH status. A Level 6 Health and Safety qualification. Experience in hands-on health and safety management. Proficiency in using IT systems and learning management software. An IQA Qualification or willingness to work towards it. Excellent communication, organisational, and critical thinking skills. The ability to balance assessment deadlines with ongoing delegate support. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us Phoenix, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We are committed to empowering individuals and businesses through our expert support and educational programs. Find What You re Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support, and fair rewards. Click on APPLY today!
Jan 29, 2025
Full time
Health and Safety NVQ Assessor Homebased Location : UK Homebased Salary : £30,000 £35,000 per annum + Benefits! Contract Type : Permanent, Full Time What We Can Offer You : Hybrid or Remote Working, competitive benefits package, opportunities for professional development and career progression, a supportive and collaborative working environment Why Do We Want You? We are looking for a dedicated NVQ Assessor to join our growing team at Phoenix Health and Safety, part of Wilmington Plc. As we continue to expand, we need an experienced professional to assess and support learners working towards their Level 6 NVQ Diploma in Occupational Health and Safety. If you have a passion for guiding individuals through their qualifications, maintaining high-quality standards, and managing a dynamic, delegate-led workload, we want to hear from you. Please note : To complete your application, you will be redirected to Wilmington plc s career site. We shortlist all applicants who meet the essential role criteria, and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities You will be responsible for: Assessing the Level 6 NVQ Diploma in Occupational Health and Safety. Conducting Internal Quality Assurance (IQA) on other assessors' work. Providing ongoing support to delegates, ensuring they complete their qualification in a timely manner. Managing a delegate-led caseload, adapting to fluctuating workloads as learners enrol at different times. Conducting regular progress reviews and meetings with delegates over an 18-month course duration. Reviewing assessments within a 10-day SLA and responding to learner queries within a 3-day SLA. Maintaining accurate records of delegate progress. Ensuring quality standards are met across all assessments. Collaborating with the NVQ Manager to address any concerns or improvements. Staying up to date with industry developments and best practices. Building strong relationships with delegates, offering guidance and support throughout their learning journey. What s the Best Thing About This Role? You will gain immense satisfaction from guiding learners through their qualifications and supporting their professional growth, ensuring they achieve their goals and progress in their careers. What s the Most Challenging Thing About This Role? This is a delegate-led role, meaning your workload is dictated by the number of learners assigned to you, each with up to 18 months to complete their course. There is no fail option, so assessments can be resubmitted multiple times until they pass. Time management, flexibility, and long-term planning are crucial, as you must balance responding to learners' needs while maintaining assessment SLAs. Strong interpersonal skills are also key, as building rapport with delegates over the course duration ensures they stay engaged and supported. What We re Looking For To be successful in this role, you must have: One of the following assessor qualifications: A1 Assessor Award, Level 3 Award in Assessing Competence in the Work Environment or Level 3 Award in Assessing Vocationally Related Achievement CertIOSH status. A Level 6 Health and Safety qualification. Experience in hands-on health and safety management. Proficiency in using IT systems and learning management software. An IQA Qualification or willingness to work towards it. Excellent communication, organisational, and critical thinking skills. The ability to balance assessment deadlines with ongoing delegate support. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us Phoenix, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We are committed to empowering individuals and businesses through our expert support and educational programs. Find What You re Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support, and fair rewards. Click on APPLY today!
Health and Safety Study Support Advisor Location : Hybrid / Cannock, WS12 2HA (Mainly working from home, in the office once a month / quarter) Salary : £30,000 £35,000 per annum, DOE + Excellent Benefits! Contract Type : Permanent, Full Time What We Can Offer You: Hybrid or Remote Working, opportunities for professional development and career progression, a supportive and collaborative working environment Why Do We Want You? We are looking for a dedicated Study Support Advisor to join our growing team at Phoenix Health and Safety, part of the Wilmington Plc. With the expansion of our business, we need someone who is highly detail-oriented, excels in structured and consistent workflows, and possesses strong prioritisation and organisational skills. You will be responsible for marking assessments with precision and providing outstanding support to our students and clients via calls, emails, and social media platforms. If you have a passion for helping others succeed and the drive to maintain accuracy in a fast-paced environment, this role is for you. Please note: To complete your application, you will be redirected to Wilmington plc s career site. We shortlist all applicants who meet the essential role criteria, and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities You will be responsible for: Delivering an exemplary level of study support to Phoenix students, creating a positive learning experience through technical guidance and encouragement. Providing remote consultancy to our expanding client base. Engaging across Phoenix s social media platforms, responding to queries, posting health and safety news, and supporting student learning. Ensuring all delegates receive respectful and professional support. Marking mock exam papers with accuracy and offering constructive feedback. Managing email, phone, and webchat queries, and monitoring the Facebook page to ensure only members are granted access and queries/complaints are effectively managed. Conducting 1:1 sessions with students who require additional support. Staying updated on changes to health and safety standards and legislation. Efficiently planning your own diary and workload to meet service level agreements. What s the Best Thing About This Role? You will gain immense satisfaction from helping students succeed, supporting their career growth, and witnessing them achieve promotions and professional development. What s the Most Challenging Thing About This Role? This role demands a strong focus on repetitive yet critical tasks. You must maintain concentration and ensure high levels of accuracy across varied content while effectively managing your time. What We re Looking For To be successful in this role, you must have: NEBOSH National Diploma or be working towards it (must not hold NVQ Level 6). Membership of IOSH CertIOSH or higher. Strong attention to detail and accuracy. The ability to work independently and stay focused. Excellent IT literacy and the ability to quickly learn and adapt to new systems. Strong prioritisation and organisational skills to manage your workload effectively. To be successful in this role, it would be great if you have: A minimum of three years' health and safety advisory experience. A minimum of three years' practical health and safety experience. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us Phoenix, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We are committed to empowering individuals and businesses through our expert support and educational programs. Find What You re Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support, and fair rewards. Click on APPLY today!
Jan 29, 2025
Full time
Health and Safety Study Support Advisor Location : Hybrid / Cannock, WS12 2HA (Mainly working from home, in the office once a month / quarter) Salary : £30,000 £35,000 per annum, DOE + Excellent Benefits! Contract Type : Permanent, Full Time What We Can Offer You: Hybrid or Remote Working, opportunities for professional development and career progression, a supportive and collaborative working environment Why Do We Want You? We are looking for a dedicated Study Support Advisor to join our growing team at Phoenix Health and Safety, part of the Wilmington Plc. With the expansion of our business, we need someone who is highly detail-oriented, excels in structured and consistent workflows, and possesses strong prioritisation and organisational skills. You will be responsible for marking assessments with precision and providing outstanding support to our students and clients via calls, emails, and social media platforms. If you have a passion for helping others succeed and the drive to maintain accuracy in a fast-paced environment, this role is for you. Please note: To complete your application, you will be redirected to Wilmington plc s career site. We shortlist all applicants who meet the essential role criteria, and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities You will be responsible for: Delivering an exemplary level of study support to Phoenix students, creating a positive learning experience through technical guidance and encouragement. Providing remote consultancy to our expanding client base. Engaging across Phoenix s social media platforms, responding to queries, posting health and safety news, and supporting student learning. Ensuring all delegates receive respectful and professional support. Marking mock exam papers with accuracy and offering constructive feedback. Managing email, phone, and webchat queries, and monitoring the Facebook page to ensure only members are granted access and queries/complaints are effectively managed. Conducting 1:1 sessions with students who require additional support. Staying updated on changes to health and safety standards and legislation. Efficiently planning your own diary and workload to meet service level agreements. What s the Best Thing About This Role? You will gain immense satisfaction from helping students succeed, supporting their career growth, and witnessing them achieve promotions and professional development. What s the Most Challenging Thing About This Role? This role demands a strong focus on repetitive yet critical tasks. You must maintain concentration and ensure high levels of accuracy across varied content while effectively managing your time. What We re Looking For To be successful in this role, you must have: NEBOSH National Diploma or be working towards it (must not hold NVQ Level 6). Membership of IOSH CertIOSH or higher. Strong attention to detail and accuracy. The ability to work independently and stay focused. Excellent IT literacy and the ability to quickly learn and adapt to new systems. Strong prioritisation and organisational skills to manage your workload effectively. To be successful in this role, it would be great if you have: A minimum of three years' health and safety advisory experience. A minimum of three years' practical health and safety experience. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us Phoenix, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We are committed to empowering individuals and businesses through our expert support and educational programs. Find What You re Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support, and fair rewards. Click on APPLY today!
