Company Mission In the future, almost everything we consume will simply materialise on our doorsteps - what we call "e-commerce" today will simply be "commerce" tomorrow. But if we continue on today's trajectory, the growth of e-commerce risks damaging the environment, alienating our communities, and straining the bottom line for small businesses. Relay is an e-commerce-native logistics network. We are built from the ground up for environmental, social, and economic sustainability. By building from the ground up we are able to entirely rethink both the middle and last mile enabling us to reduce the number of miles driven to deliver each parcel, lower carbon emissions, and lower costs, all while channelling funds to community members. At the same time, we're fixing the last broken aspect of e-commerce for consumers: delivery. As shoppers, we should have complete control over when and how we receive our purchases, and we should be able to return unwanted items as easily as we ordered them. That's why whenever you buy from a merchant powered by Relay, you'll be able to reschedule your delivery at any time. And if you don't like what you ordered, at the tap of a button we'll send someone to pick it up. To orchestrate this complex ballet, Relay relies on a wide range of technologies, from advanced routing and planning to sophisticated user experiences that guide our team members on the ground. About the role As a highly operational business, we rely on data science to guide how every parcel moves through our network - from when it enters the system to when it's delivered at the doorstep. We're looking for an exceptional Senior Analytics Engineer to help us build our data foundations. In this role, you will:Partner closely with engineers and business leaders to design and build Relay's core data models. In this role, you will: Partner closely with engineers and business leaders to design and build Relay's core data models Take ownership of Relay's data infrastructure, including our ingestion, ETL, data quality monitoring and data catalogue. Collaborate with team members across every function and business area at Relay. Regularly spend time in the field understanding how your data models match the on-the-ground reality for our couriers and end-consumers. As the Analytics Engineer at Relay, you can expect to You've built and maintained the data warehouse for a fast-growing or highly-operational line of business. You thrive in a dynamic company that is growing fast and are excited to join the team early, and help define our data best practices. You're an independent and proactive team player, excited to learn from and share knowledge with others in the data team and wider business. You are highly organised, detail-oriented, and able to manage multiple projects and priorities in a challenging start-up environment. You have a curious mind and love problem-solving. We are looking for candidates who have Demonstrable, in-depth experience with SQL, particularly in BigQuery and PostgreSQL. Proven experience with dbt, focusing on building and maintaining efficient, scalable, and reliable DAGs. Proficiency in Python for data manipulation, scripting, or automation tasks. Are proficient with data visualisation tools such as Tableau or similar. Excellent communication and people skills: you will be working closely with analysts and non-technical stakeholders to gather requirements and guide them to pick and choose the right data. 5+ years experience as an analytics engineer or data engineer. Hold a degree or equivalent experience in a relevant STEM discipline. Relay is offering 25 days annual leave per year (plus bank holidays) Generous equity package Bupa Global: Business Premier Health Plan - Comprehensive global health insurance with direct access to specialists, dental care, mental health support and more Contributory pension scheme Hybrid working in our Dog-friendly co-working space; we're based in London near Old Street tube station Free membership of the gym in our co-working space in London. Cycle-to-work scheme A culture of learning and growth, where you're encouraged to take ownership from day one Plenty of team socials and events - from pottery painting to life-size Monopoly and escape rooms
Jul 05, 2025
Full time
Company Mission In the future, almost everything we consume will simply materialise on our doorsteps - what we call "e-commerce" today will simply be "commerce" tomorrow. But if we continue on today's trajectory, the growth of e-commerce risks damaging the environment, alienating our communities, and straining the bottom line for small businesses. Relay is an e-commerce-native logistics network. We are built from the ground up for environmental, social, and economic sustainability. By building from the ground up we are able to entirely rethink both the middle and last mile enabling us to reduce the number of miles driven to deliver each parcel, lower carbon emissions, and lower costs, all while channelling funds to community members. At the same time, we're fixing the last broken aspect of e-commerce for consumers: delivery. As shoppers, we should have complete control over when and how we receive our purchases, and we should be able to return unwanted items as easily as we ordered them. That's why whenever you buy from a merchant powered by Relay, you'll be able to reschedule your delivery at any time. And if you don't like what you ordered, at the tap of a button we'll send someone to pick it up. To orchestrate this complex ballet, Relay relies on a wide range of technologies, from advanced routing and planning to sophisticated user experiences that guide our team members on the ground. About the role As a highly operational business, we rely on data science to guide how every parcel moves through our network - from when it enters the system to when it's delivered at the doorstep. We're looking for an exceptional Senior Analytics Engineer to help us build our data foundations. In this role, you will:Partner closely with engineers and business leaders to design and build Relay's core data models. In this role, you will: Partner closely with engineers and business leaders to design and build Relay's core data models Take ownership of Relay's data infrastructure, including our ingestion, ETL, data quality monitoring and data catalogue. Collaborate with team members across every function and business area at Relay. Regularly spend time in the field understanding how your data models match the on-the-ground reality for our couriers and end-consumers. As the Analytics Engineer at Relay, you can expect to You've built and maintained the data warehouse for a fast-growing or highly-operational line of business. You thrive in a dynamic company that is growing fast and are excited to join the team early, and help define our data best practices. You're an independent and proactive team player, excited to learn from and share knowledge with others in the data team and wider business. You are highly organised, detail-oriented, and able to manage multiple projects and priorities in a challenging start-up environment. You have a curious mind and love problem-solving. We are looking for candidates who have Demonstrable, in-depth experience with SQL, particularly in BigQuery and PostgreSQL. Proven experience with dbt, focusing on building and maintaining efficient, scalable, and reliable DAGs. Proficiency in Python for data manipulation, scripting, or automation tasks. Are proficient with data visualisation tools such as Tableau or similar. Excellent communication and people skills: you will be working closely with analysts and non-technical stakeholders to gather requirements and guide them to pick and choose the right data. 5+ years experience as an analytics engineer or data engineer. Hold a degree or equivalent experience in a relevant STEM discipline. Relay is offering 25 days annual leave per year (plus bank holidays) Generous equity package Bupa Global: Business Premier Health Plan - Comprehensive global health insurance with direct access to specialists, dental care, mental health support and more Contributory pension scheme Hybrid working in our Dog-friendly co-working space; we're based in London near Old Street tube station Free membership of the gym in our co-working space in London. Cycle-to-work scheme A culture of learning and growth, where you're encouraged to take ownership from day one Plenty of team socials and events - from pottery painting to life-size Monopoly and escape rooms
Company mission In the future, almost everything we consume will simply materialise on our doorsteps - what we call "e-commerce" today will simply be "commerce" tomorrow. But if we continue on today's trajectory, the growth of e-commerce risks damaging the environment, alienating our communities, and straining the bottom-line for small businesses. Relay is an e-commerce-native logistics network. We are built from the ground up for environmental, social, and economic sustainability. By building from the ground up we are able to entirely rethink both the middle and last mile enabling us to reduce the number of miles driven to deliver each parcel, lower carbon emissions, and lower costs, all while channelling funds to community members. At the same time, we're fixing the last broken aspect of e-commerce for consumers: delivery. As shoppers, we should have complete control over when and how we receive our purchases, and we should be able to return unwanted items as easily as we ordered them. That's why whenever you buy from a merchant powered by Relay, you'll be able to reschedule your delivery at any time. And if you don't like what you ordered, at the tap of a button we'll send someone to pick it up. To orchestrate this complex ballet, Relay relies on a wide range of technologies, from advanced routing and planning to sophisticated user experiences that guide our team members on the ground. About the role We are looking for a Customer Success Associate in the Customer Success Team who will be responsible and accountable to support Account Managers for client growth, retention, and profitability of our client portfolio. In addition to acting as the commercial client champion, you will also have the opportunity to collaborate with Relay teams on jointly delivering on key KPIs of sustainable, profitable client growth. As the Customer Success Associate at Relay, you can expect to: Collaborate closely and actively support Account Managers in their everyday tasks to contribute to the success and growth of Relay's largest accounts Serve as a key point of contact for and develop positive relationships with Relay's clients Prepare regular business reviews with senior-level client contacts and gather impactful feedback and insights for continuous improvement Closely collaborate with our Operations, Tech, and Data teams to deliver successful performance for Relay's clients Support Account Managers and other members of the Customer Success team on client onboarding, operational improvement and growth initiatives, involving operations and tech teams to jointly and properly set-up client operations Support the development and implementation of new processes and best practices for smoother account operations Act as first line of support for our Key Accounts, handling various requests from clients as well as from internal teams in a timely and effective manner Maintain up-to-date and accurate information about our clients to ensure Relay's knowledge base is accurate Assist Account Managers in driving long-term, sustainable growth in Relay's client portfolio while maintaining customer satisfaction at all times We are looking for candidates who have: 3/4 years of experience in B2B enterprise customer success/client management that require high levels of cross-functional collaboration Commercially-minded individuals, with an eye for detail to identify growth opportunities and optimisations for both Relay and its Key Accounts Experienced in working external client contacts Comfortable using Google Slides (PowerPoint) and Google Sheets (Excel) to independently carry out analyses and presentations Superb communication mastery, clearly structured in both verbal and written formats Excellent prioritisation and organisation skills, highly effective at task management and time management under pressure Demonstrate resilience and grit, with an ability to thrive in a fast-paced start-up environment and adapt quickly to changing priorities Self-starter and collaborator; there is no task that is too daunting or too challenging for you to take on, in-and sometimes outside of-the customer success function You must be comfortable with data analytics; you will not need to build dashboards, but you will frequently be required to interpret data and extract insights to turn them into actions, as well as work with the analytics team on proactively and continuously iterating on data reporting improvements Fluency, both written and verbal, in English. Additional languages, especially Mandarin, is a plus. The qualifications and experiences above act as a loose guide to what we're looking for. We'd still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated. Relay is offering: 25 days annual leave per year (plus bank holidays). Generous equity package. Bupa Global: Business Premier Health Plan - Comprehensive global health insurance with direct access to specialists, dental care, mental health support and more. Contributory pension scheme. Hybrid working Free membership of the gym in our co-working space in London. Cycle-to-work scheme A culture of learning and growth, where you're encouraged to take ownership from day one. Plenty of team socials and events - from pottery painting to life-size Monopoly and escape rooms
Feb 15, 2025
Full time
Company mission In the future, almost everything we consume will simply materialise on our doorsteps - what we call "e-commerce" today will simply be "commerce" tomorrow. But if we continue on today's trajectory, the growth of e-commerce risks damaging the environment, alienating our communities, and straining the bottom-line for small businesses. Relay is an e-commerce-native logistics network. We are built from the ground up for environmental, social, and economic sustainability. By building from the ground up we are able to entirely rethink both the middle and last mile enabling us to reduce the number of miles driven to deliver each parcel, lower carbon emissions, and lower costs, all while channelling funds to community members. At the same time, we're fixing the last broken aspect of e-commerce for consumers: delivery. As shoppers, we should have complete control over when and how we receive our purchases, and we should be able to return unwanted items as easily as we ordered them. That's why whenever you buy from a merchant powered by Relay, you'll be able to reschedule your delivery at any time. And if you don't like what you ordered, at the tap of a button we'll send someone to pick it up. To orchestrate this complex ballet, Relay relies on a wide range of technologies, from advanced routing and planning to sophisticated user experiences that guide our team members on the ground. About the role We are looking for a Customer Success Associate in the Customer Success Team who will be responsible and accountable to support Account Managers for client growth, retention, and profitability of our client portfolio. In addition to acting as the commercial client champion, you will also have the opportunity to collaborate with Relay teams on jointly delivering on key KPIs of sustainable, profitable client growth. As the Customer Success Associate at Relay, you can expect to: Collaborate closely and actively support Account Managers in their everyday tasks to contribute to the success and growth of Relay's largest accounts Serve as a key point of contact for and develop positive relationships with Relay's clients Prepare regular business reviews with senior-level client contacts and gather impactful feedback and insights for continuous improvement Closely collaborate with our Operations, Tech, and Data teams to deliver successful performance for Relay's clients Support Account Managers and other members of the Customer Success team on client onboarding, operational improvement and growth initiatives, involving operations and tech teams to jointly and properly set-up client operations Support the development and implementation of new processes and best practices for smoother account operations Act as first line of support for our Key Accounts, handling various requests from clients as well as from internal teams in a timely and effective manner Maintain up-to-date and accurate information about our clients to ensure Relay's knowledge base is accurate Assist Account Managers in driving long-term, sustainable growth in Relay's client portfolio while maintaining customer satisfaction at all times We are looking for candidates who have: 3/4 years of experience in B2B enterprise customer success/client management that require high levels of cross-functional collaboration Commercially-minded individuals, with an eye for detail to identify growth opportunities and optimisations for both Relay and its Key Accounts Experienced in working external client contacts Comfortable using Google Slides (PowerPoint) and Google Sheets (Excel) to independently carry out analyses and presentations Superb communication mastery, clearly structured in both verbal and written formats Excellent prioritisation and organisation skills, highly effective at task management and time management under pressure Demonstrate resilience and grit, with an ability to thrive in a fast-paced start-up environment and adapt quickly to changing priorities Self-starter and collaborator; there is no task that is too daunting or too challenging for you to take on, in-and sometimes outside of-the customer success function You must be comfortable with data analytics; you will not need to build dashboards, but you will frequently be required to interpret data and extract insights to turn them into actions, as well as work with the analytics team on proactively and continuously iterating on data reporting improvements Fluency, both written and verbal, in English. Additional languages, especially Mandarin, is a plus. The qualifications and experiences above act as a loose guide to what we're looking for. We'd still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated. Relay is offering: 25 days annual leave per year (plus bank holidays). Generous equity package. Bupa Global: Business Premier Health Plan - Comprehensive global health insurance with direct access to specialists, dental care, mental health support and more. Contributory pension scheme. Hybrid working Free membership of the gym in our co-working space in London. Cycle-to-work scheme A culture of learning and growth, where you're encouraged to take ownership from day one. Plenty of team socials and events - from pottery painting to life-size Monopoly and escape rooms
In the future, almost everything we consume will simply materialise on our doorsteps - what we call "e-commerce" today will simply be "commerce" tomorrow. But if we continue on today's trajectory, the growth of e-commerce risks damaging the environment, alienating our communities, and straining the bottom-line for small businesses. Relay is an e-commerce-native logistics network. We are built from the ground up for environmental, social, and economic sustainability. By building from the ground up we are able to entirely rethink both the middle and last mile enabling us to reduce the number of miles driven to deliver each parcel, lower carbon emissions, and lower costs, all while channelling funds to community members. At the same time, we're fixing the last broken aspect of e-commerce for consumers: delivery. As shoppers, we should have complete control over when and how we receive our purchases, and we should be able to return unwanted items as easily as we ordered them. That's why whenever you buy from a merchant powered by Relay, you'll be able to reschedule your delivery at any time. And if you don't like what you ordered, at the tap of a button we'll send someone to pick it up. To orchestrate this complex ballet, Relay relies on a wide range of technologies, from advanced routing and planning to sophisticated user experiences that guide our team members on the ground. About the role We are looking for a talented Senior Business Analyst to join our Operations team. In this role, you will have the opportunity to help us pioneer, codify and scale our most important strategic and operational processes within the First Mile, Middle Mile and Pitstop operations. The First Mile collects the parcel from our clients and brings it to our Sort Centres, where the parcels are sorted into different delivery zones. After sortation, the Middle Mile team takes over and delivers these parcels in bags to our Pitstop network. A parcel then may be collected from the Pitstop directly by the customer, or a Last Mile courier could home deliver it to the recipient, depending on preference. As a Senior Business Analyst you will be at the forefront of data-driven decision-making. You will use your analytical skills to solve complex problems and provide valuable insights that directly influence our business and operations strategies. You will be using SQL and Tableau. An ideal Business Analyst will: Work closely with the First Mile, Middle Mile, and Pitstop teams to understand their needs and deliver impactful solutions Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive weekly meetings and reporting Perform ad-hoc analyses to deliver insights and help ops leaders make fast, data-driven decisions (e.g. why was First Mile late yesterday?) Discover, analyse and interpret trends or patterns in complex data sets (e.g. identify poor pitstop behaviour resulting in higher network costs) Analyse policy changes (e.g. updating driver pay structures) and make recommendations to our ops leadership team Simulate operational outcomes based on different strategic decisions (e.g. impact of adding pitstop locations on Middle Mile cost per parcel) Spend time in the field to design, implement, and continuously refine processes to enhance the operational efficiency and reliability of our delivery network You might be a great fit for this role if You want to play an active part in reducing the environmental impact of a massive industry while giving all people access to the benefits of e-commerce You are excited to take on a wide range of challenges, learn new skills, and master new domains in business and technology You are equally at home sweating the details of an operational process or data analysis as you are presenting your conclusions to executives You're a problem solver and thrive when given a complex challenge You are not afraid to get your hands dirty and feel comfortable working in a fast paced environment We are looking for someone who Minimum of 3+ years of experience as business analyst/ data analyst or related field Strong analytical and problem-solving skills with the ability to interpret complex data and identify actionable insights Experience with SQL, data visualization using Tableau, or similar tools Excellent communication (both written and verbal) and presentation skills to senior stakeholders Quick learner, proactive, and resilient, with the ability to cope well under pressure in a fast paced environment Highly motivated and willing to take on multiple responsibilities at once Preferred: Have a degree or equivalent experience in a quantitative or applied discipline Relay is offering 25 days annual leave per year (plus bank holidays). Generous equity package. Bupa Global: Business Premier Health Plan - Comprehensive global health insurance with direct access to specialists, dental care, mental health support and more. Contributory pension scheme. Hybrid working Free membership of the gym in our co-working space in London. Cycle-to-work scheme A culture of learning and growth, where you're encouraged to take ownership from day one. Plenty of team socials and events - from pottery painting to life-size Monopoly and escape rooms
Feb 13, 2025
Full time
In the future, almost everything we consume will simply materialise on our doorsteps - what we call "e-commerce" today will simply be "commerce" tomorrow. But if we continue on today's trajectory, the growth of e-commerce risks damaging the environment, alienating our communities, and straining the bottom-line for small businesses. Relay is an e-commerce-native logistics network. We are built from the ground up for environmental, social, and economic sustainability. By building from the ground up we are able to entirely rethink both the middle and last mile enabling us to reduce the number of miles driven to deliver each parcel, lower carbon emissions, and lower costs, all while channelling funds to community members. At the same time, we're fixing the last broken aspect of e-commerce for consumers: delivery. As shoppers, we should have complete control over when and how we receive our purchases, and we should be able to return unwanted items as easily as we ordered them. That's why whenever you buy from a merchant powered by Relay, you'll be able to reschedule your delivery at any time. And if you don't like what you ordered, at the tap of a button we'll send someone to pick it up. To orchestrate this complex ballet, Relay relies on a wide range of technologies, from advanced routing and planning to sophisticated user experiences that guide our team members on the ground. About the role We are looking for a talented Senior Business Analyst to join our Operations team. In this role, you will have the opportunity to help us pioneer, codify and scale our most important strategic and operational processes within the First Mile, Middle Mile and Pitstop operations. The First Mile collects the parcel from our clients and brings it to our Sort Centres, where the parcels are sorted into different delivery zones. After sortation, the Middle Mile team takes over and delivers these parcels in bags to our Pitstop network. A parcel then may be collected from the Pitstop directly by the customer, or a Last Mile courier could home deliver it to the recipient, depending on preference. As a Senior Business Analyst you will be at the forefront of data-driven decision-making. You will use your analytical skills to solve complex problems and provide valuable insights that directly influence our business and operations strategies. You will be using SQL and Tableau. An ideal Business Analyst will: Work closely with the First Mile, Middle Mile, and Pitstop teams to understand their needs and deliver impactful solutions Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive weekly meetings and reporting Perform ad-hoc analyses to deliver insights and help ops leaders make fast, data-driven decisions (e.g. why was First Mile late yesterday?) Discover, analyse and interpret trends or patterns in complex data sets (e.g. identify poor pitstop behaviour resulting in higher network costs) Analyse policy changes (e.g. updating driver pay structures) and make recommendations to our ops leadership team Simulate operational outcomes based on different strategic decisions (e.g. impact of adding pitstop locations on Middle Mile cost per parcel) Spend time in the field to design, implement, and continuously refine processes to enhance the operational efficiency and reliability of our delivery network You might be a great fit for this role if You want to play an active part in reducing the environmental impact of a massive industry while giving all people access to the benefits of e-commerce You are excited to take on a wide range of challenges, learn new skills, and master new domains in business and technology You are equally at home sweating the details of an operational process or data analysis as you are presenting your conclusions to executives You're a problem solver and thrive when given a complex challenge You are not afraid to get your hands dirty and feel comfortable working in a fast paced environment We are looking for someone who Minimum of 3+ years of experience as business analyst/ data analyst or related field Strong analytical and problem-solving skills with the ability to interpret complex data and identify actionable insights Experience with SQL, data visualization using Tableau, or similar tools Excellent communication (both written and verbal) and presentation skills to senior stakeholders Quick learner, proactive, and resilient, with the ability to cope well under pressure in a fast paced environment Highly motivated and willing to take on multiple responsibilities at once Preferred: Have a degree or equivalent experience in a quantitative or applied discipline Relay is offering 25 days annual leave per year (plus bank holidays). Generous equity package. Bupa Global: Business Premier Health Plan - Comprehensive global health insurance with direct access to specialists, dental care, mental health support and more. Contributory pension scheme. Hybrid working Free membership of the gym in our co-working space in London. Cycle-to-work scheme A culture of learning and growth, where you're encouraged to take ownership from day one. Plenty of team socials and events - from pottery painting to life-size Monopoly and escape rooms
Company Mission In the future, almost everything we consume will simply materialise on our doorsteps - what we call "e-commerce" today will simply be "commerce" tomorrow. But if we continue on today's trajectory, the growth of e-commerce risks damaging the environment, alienating our communities, and straining the bottom line for small businesses. Relay is an e-commerce-native logistics network. We are built from the ground up for environmental, social, and economic sustainability. By building from the ground up we are able to entirely rethink both the middle and last mile enabling us to reduce the number of miles driven to deliver each parcel, lower carbon emissions, and lower costs, all while channelling funds to community members. At the same time, we're fixing the last broken aspect of e-commerce for consumers: delivery. As shoppers, we should have complete control over when and how we receive our purchases, and we should be able to return unwanted items as easily as we ordered them. That's why whenever you buy from a merchant powered by Relay, you'll be able to reschedule your delivery at any time. And if you don't like what you ordered, at the tap of a button we'll send someone to pick it up. To orchestrate this complex ballet, Relay relies on a wide range of technologies, from advanced routing and planning to sophisticated user experiences that guide our team members on the ground. As an Engineer at Relay, you can expect to Define and implement the core concepts of our API. Build the first versions of our courier-facing software to guide the delivery of thousands of parcels every day. Help stand up our data infrastructure stack, which will be the basis of our routing, topology management, and other core operations research tasks. Regularly spend time in the field learning how the technology you build impacts our couriers and parcel recipients. You might be a great fit for this role if There is truly no job in engineering you would not be excited to take on - and some outside of engineering as well. From standing up cloud infrastructure to fiddling with frontend code, you want to do it all. We don't expect you to have done all (or even many) of these jobs before, but we do hope you'll be curious to learn how to do them. You have high agency and take pride of ownership in your work. You naturally take initiative, seeking out the best opportunities for impact. You have deep empathy for the humans for whom you build technology, including customers, partners, and your fellow colleagues. You seek out the chance to hear directly from them and go out of your way to incorporate their feedback into your work. You are eager to learn new technologies and take on new problem domains. You value and practice clear communication, active listening, and intentional collaboration. We are looking for candidates who Have worked on high-performing teams building software. Have broad experience across a variety of technology stacks. What we offer: 25 days annual leave per year (plus bank holidays). Generous equity package. Bupa Global: Business Premier Health Plan - Comprehensive global health insurance with direct access to specialists, dental care, mental health support and more. Contributory pension scheme. Hybrid working in our Dog-friendly co-working space; we're based in London near Old Street tube station. Free membership of the gym in our co-working space in London. Cycle-to-work scheme. A culture of learning and growth, where you're encouraged to take ownership from day one. Plenty of team socials and events - from pottery painting to life-size Monopoly and escape rooms.
Feb 08, 2025
Full time
Company Mission In the future, almost everything we consume will simply materialise on our doorsteps - what we call "e-commerce" today will simply be "commerce" tomorrow. But if we continue on today's trajectory, the growth of e-commerce risks damaging the environment, alienating our communities, and straining the bottom line for small businesses. Relay is an e-commerce-native logistics network. We are built from the ground up for environmental, social, and economic sustainability. By building from the ground up we are able to entirely rethink both the middle and last mile enabling us to reduce the number of miles driven to deliver each parcel, lower carbon emissions, and lower costs, all while channelling funds to community members. At the same time, we're fixing the last broken aspect of e-commerce for consumers: delivery. As shoppers, we should have complete control over when and how we receive our purchases, and we should be able to return unwanted items as easily as we ordered them. That's why whenever you buy from a merchant powered by Relay, you'll be able to reschedule your delivery at any time. And if you don't like what you ordered, at the tap of a button we'll send someone to pick it up. To orchestrate this complex ballet, Relay relies on a wide range of technologies, from advanced routing and planning to sophisticated user experiences that guide our team members on the ground. As an Engineer at Relay, you can expect to Define and implement the core concepts of our API. Build the first versions of our courier-facing software to guide the delivery of thousands of parcels every day. Help stand up our data infrastructure stack, which will be the basis of our routing, topology management, and other core operations research tasks. Regularly spend time in the field learning how the technology you build impacts our couriers and parcel recipients. You might be a great fit for this role if There is truly no job in engineering you would not be excited to take on - and some outside of engineering as well. From standing up cloud infrastructure to fiddling with frontend code, you want to do it all. We don't expect you to have done all (or even many) of these jobs before, but we do hope you'll be curious to learn how to do them. You have high agency and take pride of ownership in your work. You naturally take initiative, seeking out the best opportunities for impact. You have deep empathy for the humans for whom you build technology, including customers, partners, and your fellow colleagues. You seek out the chance to hear directly from them and go out of your way to incorporate their feedback into your work. You are eager to learn new technologies and take on new problem domains. You value and practice clear communication, active listening, and intentional collaboration. We are looking for candidates who Have worked on high-performing teams building software. Have broad experience across a variety of technology stacks. What we offer: 25 days annual leave per year (plus bank holidays). Generous equity package. Bupa Global: Business Premier Health Plan - Comprehensive global health insurance with direct access to specialists, dental care, mental health support and more. Contributory pension scheme. Hybrid working in our Dog-friendly co-working space; we're based in London near Old Street tube station. Free membership of the gym in our co-working space in London. Cycle-to-work scheme. A culture of learning and growth, where you're encouraged to take ownership from day one. Plenty of team socials and events - from pottery painting to life-size Monopoly and escape rooms.
Relay is a warehouse-to-doorstep delivery network purpose built to scale and adapt to the demands of e-commerce. We help the most important e-commerce retailers in the UK (and one day, the world) to deliver faster, more affordably, and with a smaller carbon footprint than existing solutions. Our success depends on our ability to deliver parcels efficiently (minimising delivery cost, energy expenditure, and greenhouse gas emissions), while maximising quality (minimising lost parcels and maximising on-time delivery). As we scale our network, we will increasingly rely on machine learning to drive these properties. Some typical use cases include Identifying couriers having a tough time on the road, so that our operations team can reach out and help them get back on track Improving our route length predictions, so we can offer courier accurate market pay Extracting features from proof-of-delivery photos and assessing the risk that a parcel delivered to a safe place will be lost or stolen before its recipient can take possession of it. We're looking for an exceptional machine learning engineer to join our engineering team. In this role, you can expect to Build our machine learning engineering discipline from the ground up, deploying models, engineering features, and standing up the infrastructure that makes it all possible Take ownership over mission-critical components in the "brain" of our logistics network Work closely with fellow technologists (data scientists, backend and mobile engineers) as well as with members of our operations teams Regularly spend time in the field learning how the technology you build impacts our couriers and parcel recipients. You might be a great fit for this role if You have deep prior experience with machine learning, but don't just think of yourself as a "machine learning engineer" You are excited to take on a wide range of challenges within machine learning and software engineering You are practical and impact-oriented. You are scientific and rigorous in your work, but you can't stand "science projects" - technology built for its own sake rather than to benefit end users or the business You act with agency and take pride of ownership in your work. You naturally take initiative, seeking out the best opportunities for impact. You have deep empathy for the humans for whom you build technology, including customers, partners, and your fellow colleagues. You seek out the chance to hear directly from them and go out of your way to incorporate their feedback into your work. You are eager to learn new technologies and take on new problem domains. You value and practise clear communication, active listening, and intentional collaboration. We are looking for candidates who Have at least two years of experience deploying models in production and working on machine learning infrastructure Have worked on high-performing teams building software for at least four years. Have broad experience across a variety of technology stacks. What we offer: 25 days annual leave per year (plus bank holidays). Generous equity package. Bupa Global: Business Premier Health Plan - Comprehensive global health insurance with direct access to specialists, dental care, mental health support and more. Contributory pension scheme. Hybrid working in our Dog-friendly co-working space; we're based in London near Old Street tube station. Free membership of the gym in our co-working space in London. Cycle-to-work scheme. A culture of learning and growth, where you're encouraged to take ownership from day one. Plenty of team socials and events - from pottery painting to life-size Monopoly and escape rooms.
Feb 07, 2025
Full time
Relay is a warehouse-to-doorstep delivery network purpose built to scale and adapt to the demands of e-commerce. We help the most important e-commerce retailers in the UK (and one day, the world) to deliver faster, more affordably, and with a smaller carbon footprint than existing solutions. Our success depends on our ability to deliver parcels efficiently (minimising delivery cost, energy expenditure, and greenhouse gas emissions), while maximising quality (minimising lost parcels and maximising on-time delivery). As we scale our network, we will increasingly rely on machine learning to drive these properties. Some typical use cases include Identifying couriers having a tough time on the road, so that our operations team can reach out and help them get back on track Improving our route length predictions, so we can offer courier accurate market pay Extracting features from proof-of-delivery photos and assessing the risk that a parcel delivered to a safe place will be lost or stolen before its recipient can take possession of it. We're looking for an exceptional machine learning engineer to join our engineering team. In this role, you can expect to Build our machine learning engineering discipline from the ground up, deploying models, engineering features, and standing up the infrastructure that makes it all possible Take ownership over mission-critical components in the "brain" of our logistics network Work closely with fellow technologists (data scientists, backend and mobile engineers) as well as with members of our operations teams Regularly spend time in the field learning how the technology you build impacts our couriers and parcel recipients. You might be a great fit for this role if You have deep prior experience with machine learning, but don't just think of yourself as a "machine learning engineer" You are excited to take on a wide range of challenges within machine learning and software engineering You are practical and impact-oriented. You are scientific and rigorous in your work, but you can't stand "science projects" - technology built for its own sake rather than to benefit end users or the business You act with agency and take pride of ownership in your work. You naturally take initiative, seeking out the best opportunities for impact. You have deep empathy for the humans for whom you build technology, including customers, partners, and your fellow colleagues. You seek out the chance to hear directly from them and go out of your way to incorporate their feedback into your work. You are eager to learn new technologies and take on new problem domains. You value and practise clear communication, active listening, and intentional collaboration. We are looking for candidates who Have at least two years of experience deploying models in production and working on machine learning infrastructure Have worked on high-performing teams building software for at least four years. Have broad experience across a variety of technology stacks. What we offer: 25 days annual leave per year (plus bank holidays). Generous equity package. Bupa Global: Business Premier Health Plan - Comprehensive global health insurance with direct access to specialists, dental care, mental health support and more. Contributory pension scheme. Hybrid working in our Dog-friendly co-working space; we're based in London near Old Street tube station. Free membership of the gym in our co-working space in London. Cycle-to-work scheme. A culture of learning and growth, where you're encouraged to take ownership from day one. Plenty of team socials and events - from pottery painting to life-size Monopoly and escape rooms.