Great Places Housing Association

Senior Housing Officer (known as Neighbourhood Services Manager) Part Time, 28.5 hours per week Location: Sheffield Salary: £28,334 rising to £29,824 (At 2 years, subject to satisfactory performance) As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods. What youll be doing Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework. Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment. Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business. Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort. Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community. Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines. Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance. Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers. What youll need Commitmentto continued professional development. Experience of working in the housing sector or in a similar role is desirable. An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individuals needs. Excellent written and verbal communication skills. Ability to organise, time-manage and prioritise work load in a hybrid environment. Proven relationship builder with experience of effective collaborative working with external agencies and partners. Ability to coach customers to empower them to problem solve and become more independent. Adaptable to use a range of Customer relationship management software systems. Proficient in the use of the full range of Microsoft Office applications. Hold a full UK driving license and have access to a vehicle for use at work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment;this role is subject to a basic DBS check What we need from you Ability to complete tasks in an accurate and timely manner when working towards a deadline. Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings. Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders. Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy. Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required. A commitment to attend face to face training sessions as well as virtual sessions and e-learning. This is vital and of equal importance as the day to day aspects of your role. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing. A passion to advocate on behalf of people and communities. A commitment to work in partnership with others for the benefit of Great Places. A commitment to continuous learning and improvement. Ability to work flexibly as and when needed. To be professional and work with integrity, inclusivity and respect for diversity. What we give you in return for your hard work and commitment PensionDC Scheme (up to 10% contribution from both colleague and Great Places) WPAHealthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market PlaceHigh street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual LeaveStart at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual rewards for going above & beyond Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage StreamYou can access savings opportunities and early access to wages At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website. Closing date: 22nd July 2026 Shortlist date: 23rd July 2026 Interview date: TBC JBRP1_UKTJ

Customer Safety Administration Apprentice Location: Manchester, Didsbury Salary: £21,351 Youll be joining our Customer Safety team as an Administration Apprentice, supporting the delivery of compliance and safety programmes that keep our customers safe. This role offers hands-on experience across our key compliance areas Gas, Electrical, Water Hygiene, Fire, Asbestos, and Lifts, collective known as " click apply for full job details

Housing & Contracts Officer - 12 months Fixed term contract Location: Bolton Landing Pad Salary: £33,056 Reporting to the Housing and Contracts Manager, the Housing and Contracts Officer will be part of a specialist team responsible for identifying, building and maintaining successful strategic partnerships and formal, commercial relationships that contribute to promoting and maximising the independe click apply for full job details

Resident Service Associate (Lettings & Tenancy Management) Location: Head Office - Didsbury Salary: £33,055 Our Resident Service Associate will support the Lettings Manager in the delivery of a high quality lettings and management service to our exciting portfolio of developments offering apartments under the Rent to Buy model, focusing on resident and community wellbeing click apply for full job details

Neighbourhood Services Manager - 6 months Fixed Term Contract Location: Sheffield Salary: £34,795 As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent click apply for full job details

Housing and Wellbeing Assistant - 12 months Fixed Term Contract Location: In Partnership - Blackburn Salary: £26,492 You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contacts for the premises, responding to all enquiries via phone, email or in person click apply for full job details

Housing & Contracts Officer - 12 months Fixed term contract Location: Bolton Landing Pad Salary: £33,056 Reporting to the Housing and Contracts Manager, the Housing and Contracts Officer will be part of a specialist team responsible for identifying, building and maintaining successful strategic partnerships and formal, commercial relationships that contribute to promoting and maximising the independe click apply for full job details

Operations Manager - Responsive Repairs Location: Manchester Salary: £61,518 You will lead a team ofRepairsService DeliveryManagersdelivering works onresponsive repairs.Working collaboratively across the widerteam. You will ensure repairsare delivered safely,on time and within budget. You will be accountable for operational performance, contractmanagementand continuous service improvement, using data click apply for full job details

Reporting to the Accounts Payable Team Leader you will be instrumental in the timely processing of supplier invoices and payments on behalf of the Group and will be an ambassador of exceptional customer service to suppliers and colleagues across the business. What you will be doing Processing invoices for assigned suppliers on daily basis, Assigning processed non-PO invoices for approval, Matching PO click apply for full job details

12 months Fixed Term Contract The Neighbourhoods Administration Officer supports a regional team in the delivery of high quality housing and neighbourhood management services, working to ensure sustainable neighbourhoods, self-sufficient customers and an exceptional first point of contact resolution customer experience click apply for full job details

Reporting into theAssetDelivery Manger, you willberesponsible fordeliveringprojects ontheGreat Placesannual investment programme, ensuringprojects are delivered on time, within budget and to theappropriate qualitystandard. You willbe requiredto liaise directly with the key stakeholders within Great Places as well as contractorsand consultantsto ensure thesuccessfulinvestment programme delivery Whaty. . click apply for full job details

The Business Intelligence Specialist will work collaboratively with internal stakeholders to collate, analyse and present data and information to ensure successful delivery of performance targets within Great Places. What youll be doing Supporting the business to accurately report performance information Collaborating with service owners and subject matter experts across the Group to design, develop click apply for full job details

12 month FTC Reporting to theCustomer CareManager, the Customer Care Coordinator willwork withother members of the development teamtoprovidean excellent customer service experience for Great Places new customersensuring theyreceive thevery bestcare and support moving into their new homes. The role willseekto increase customer satisfaction and improve thetimelyresolution of defect matters to meet th click apply for full job details