Great Places Housing Association

Contract Delivery Officer Didsbury, Manchester Salary up to £43,488 Permanent, Full Time 35 hours per week Reporting to the Asset Delivery Manager, youll be responsible for delivering projects within Great Places annual investment programmeensuring all work is completed on time, within budget, and to high quality standards click apply for full job details

Developer Analyst Lead Location: Trowbridge, Wiltshire with hybrid home working (up to 3 days per week) Salary: £36,658 per annum (Professional Services Grade 10) Job Type: Permanent, Full Time 37 hours per week, 52 weeks per year Closing Date: Wednesday 18 th June 2025 Wiltshire College & University Centre have an exciting opportunity for a Developer Analyst Lead to join our team click apply for full job details

NEIGHBOURHOOD SERVICES MANAGER Permanent, Full Time Based from Bolton - Patch - Walkden, Worsley, Little Hulton, Hindley, Leig £32,833 increasing to £33,651 after 6 months As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties click apply for full job details

SENIOR HOUSING OFFICER 12 months Fixed term contract £33,651 per annum South Manchester (KNOWN AS NEIGHBOURHOOD SERVICES MANAGER AT GREAT PLACES) As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods. What you ll be doing Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework. Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment. Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business. Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort. Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community. Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines. Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance. Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers. What you ll need Commitment to continued professional development. Experience of working in the housing sector or in a similar role is desirable. An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual s needs. Excellent written and verbal communication skills. Ability to organise, time-manage and prioritise work load in a hybrid environment. Proven relationship builder with experience of effective collaborative working with external agencies and partners. Ability to coach customers to empower them to problem solve and become more independent. Adaptable to use a range of Customer relationship management software systems. Proficient in the use of the full range of Microsoft Office applications. Hold a full UK driving license and have access to a vehicle for use at work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check What we need from you Ability to complete tasks in an accurate and timely manner when working towards a deadline. Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings. Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders. Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy. Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required. A commitment to attend face to face training sessions as well as virtual sessions and e-learning. This is vital and of equal importance as the day to day aspects of your role. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing. A passion to advocate on behalf of people and communities. A commitment to work in partnership with others for the benefit of Great Places. A commitment to continuous learning and improvement. Ability to work flexibly and when needed outside normal working hours to ensure service continuity. An ability to work in uncertainty. To be professional and work with integrity, inclusivity and respect for diversity. What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Lottery Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50 Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

Senior Development Project Manager Fixed Term - 24 Months Full Time Location- Head Office, Didsbury £53,245 per annum Senior Development Project Manager (Post Contract) Reporting to the Development Programme Manager, the Senior Development Project Managers key responsibilities, as an experienced member of the team, is to project manage the delivery of projects to agreed time, cost and quality parameter click apply for full job details

Housing and Wellbeing Assistant £24,339 Pro Rata St Helens 18 hours per week Permanent, Part time You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contacts for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises, and equipment. What you ll be doing You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement ; You will encourage feedback from customers, recording and responding to any complaints and compliments; You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures. You will actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels. You will follow financial procedures and take responsibility for all monies held and received; You will be responsible for communal cleaning and void cleaning, along with the wider team. What you ll need Qualified to minimum level 2 in English and Maths Evidence of IT skills Experience of providing a customer facing, front line service in a busy environments whilst maintaining a courteous and helpful manner. The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills. Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail. Effective liaison with colleagues and other stakeholders to give or find information to resolve problems. Use of the relevant range of Microsoft Office applications and IT systems What we will give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Lottery Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50 Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) Sharing Greatness Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets. Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website .

Grounds Maintenance Operative Salary 25,552 Location Stockport, Manchester Permanent, Full Time You will undertake grounds maintenance works to communal environments including communal grounds around homes, open space grassed area, and landscaped areas and to deliver a maintenance programme as part of a team that contributes to excellent service delivery. You will work with caretaking teams and other GPHG colleagues and external partners to maintain clean, green and safe environments. Seasonally assist with snow and ice removal, gritting and litter picking and fly tip removal and reporting of communal and environmental maintenance issues and joint working with others to deliver excellent services. What you'll be doing Complete grounds maintenance activities to Great Places schemes and communal environmental areas to the requirements of Great Places Grounds Maintenance Specification including grass cutting, edging, hedge trimming, planting, spraying, and clearance of leaves and litter. You will be operating a range of hand tools and equipment (inc. power tools), and vehicles and to carry out daily defect checks of tools and equipment, completing basic maintenance tasks of it and reporting damage and maintenance issues with them. Report any graffiti, vandalism, repairs and defects in the external communal areas where you are working. Seasonally assist with snow and ice clearance, gritting activities and other health and safety maintenance required on Great Places schemes. Adhere to all relevant quality standards and health and safety/COSHH requirements. You will undertake daily checks of vehicles and equipment and ensure equipment is kept in a clean condition and stored correctly. You will work safely with herbicides/pesticides in accordance with regulations and report invasive weeds. You will report any safeguarding concerns in line with organisation guidelines. What you'll need Full driving licence Previous experience in Grounds Maintenance Excellent customer service skills What we need from you A commitment to work in partnership with others for the benefit of Great Places Ability to work flexibly and when needed outside normal working hours to ensure service continuity An ability to work in uncertainty To be professional and work with integrity, inclusivity and respect for diversity You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects For the purposes of our van fleet insurance you must have a minimum of 2 years driving experience with a full UK driving licence, be over the age of 21 and complete an on-line driver monitoring Assessment prior to starting your role. If you are under 21 but with 2 years driving experience with a full UK driving licence you would be required to complete an on-line driver monitoring assessment and additional in vehicle assessment prior to starting your role funded by Great Places. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.

Youll provide a comprehensive and professional accounting function to Great Places Housing Group. The new management accountant will work alongside our other management accountants and will support our Finance Business Partners in the areas of Assets, Repairs, Development, Neighbourhood Services including income streams and Corporate Services click apply for full job details

Head of Property Management Operations Salary C£70,000 Location Didsbury, Manchester Permanent, Full Time Head of Property Management Operations As the Head of Property Management Operations you would be leading the work of the Plumlife Management Team in the delivery of property and tenancy management services to leasehold, shared ownership, market and sub-market rent customer managed across the Group through the Plumlife brand. With support from the operational managers within the team, you will have overall responsibility for ensuring the delivery of excellent services to these customer groups and achieving high levels of customer satisfaction. What you ll be doing To ensure the effective management of our block, estate and tenancy management services to private sector, leasehold, rental and low cost home ownership customers including meeting any contractual and legal obligations. Including building effective relationships with internal colleagues and departments. Provide strategic leadership to ensure Plumlife complies with all legislation, regulations and best practice and to lead in the development of a culture which is customer focussed and committed to providing the highest standard of service To carry out the post holders responsibilities in relation to Health and Safety and probity. To undertake training as appropriate to the post and to keep abreast of developments across the housing profession and private sector. To ensure that goods and services procured are managed in line with financial regulations and Great Places procurement practices. To provide technical and strategic risk management advice across the Group and work in line with our risk management framework. To work in collaboration with external partners, as appropriate To act as an inspirational leader to inspire, develop and motivate the Plumlife Management team; setting and embedding the culture for successful delivery and ensuring excellent customer experience. To set and embed a high support/high challenge culture by: - showing inspirational leadership; - timely and effective performance management; - coaching; - communication and feedback - role-modelling attitudes, behaviours and expectations - capturing the learning from mistakes and set-backs - showing effective and positive leadership through change in order to support and develop your team to realise individual and team potential and ensure effective service delivery. To develop, maintain and promote effective working relationships with Great Places colleagues and key external partners and to always act as an ambassador for Great Places. To promote Great Places when attending external meetings; actively networking to identify opportunities for new business and service development, joint working with other partners and relevant opportunities in the wider housing sector. To be the named process owner for designated process(es) relating to your work, accountable for ensuring your processes are effectively designed, monitored and continuously improved in consultation with the relevant colleagues. To work flexibly, working unsociable hours, weekends and Bank Holidays as required in order to maintain good customer service and ensure business continuity, and also from time to time represent Great Places at customer and other stakeholder events. To carry out other duties commensurate with the nature of the post of Head of Property Management Operations. What you ll need Experience in leasehold / low cost home ownership management including knowledge of Leasehold legislation and its application Significant experience of working in the property management sector ideally IRPM / TPI qualified or equivalent A sound understanding of all aspects of housing management including landlord and tenant law, tenancy enforcement and current housing issues Experience of managing financial budgets Ability to communicate at all levels A focus on achieving high standards and a commitment to continuous improvement Ability to collate and analyse performance data Ability to compile reports Highly organised with an ability to work to prioritise, plan and work to deadlines, along with the ability to support team members in doing the same The ability to inspire their colleagues to think, grow and take responsibility for themselves. Ability to set realistic, attainable goals Full driving licence and access to a car What we need from you A commitment to work in partnership with others for the benefit of Great Places A commitment to continuous learning and improvement Ability to work flexibly and when needed outside normal working hours to ensure service continuity An ability to work in uncertainty. To be professional and work with integrity, inclusivity and respect for diversity What we give you in return for your hard work and commitment Pension DC scheme (up to 10% contribution from both colleagues and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add family members Annual leave Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays Flexi Time Allows colleagues to achieve a healthy work life balance whilst carrying out requirement of the role. A maximum of 13 days flexi can be taken in a year Greater Working We offer some Hybrid and flexible working Reward & Recognition You Count Rewards are individual reward s for going above & beyond Professional Fees The business pays the cost of one professional membership fee for each colleague The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Health and Wellbeing Initiatives Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing

Senior Housing Officer / Neighbourhood Service Officer Salary £32,834 Location Didsbury, Manchester Permanent, Full Time (The role is called a Neighbourhood Services Manager South Region at Great Places) Do you want to work for an ethical organisation that empowers its colleagues and customers; provides a competitive salary; recognises your efforts AND encourages you to grow? Are you a person who wants to make a difference and build a career where what you do matters? If your answer is yes, then we are looking to speak with customer focused individuals who are looking for their next career opportunity and this could be you! Due to our continued desire and ability to build more affordable homes and develop our established communities; Great Places Housing Group is looking to recruit a Senior Housing Officer (we call these Neighbourhood Service Managers). With support from your Area Services Manager, you will be the Great Places main point of contact for our customers, colleagues and partners; working within your own local patch of (Apply online only) homes. Our Senior Housing Officers deliver high quality housing and estate management to our valued customers, supporting our commitment to sustainable neighbourhoods whilst promoting integrity, inclusivity and respect for diversity within our communities. We take an agile approach to work, so you will spend your time working with customers on your patch, with colleagues at your local Great Places office and from your home. The main duties of the role are to: Ensure rent is collected and customers are supported to reduce any arrears Allocate vacant properties to new customers Investigate incidents of anti-social behaviour, support victims and take proportionate tenancy enforcement action when needed Understand your customers individual needs and make relevant links with support organisations Build strong relationships with local stakeholders and partners Please do take a look at our role profile to find out more.