Great Places Housing Association

Sales Advisor (full time, 35 hours per week) Didsbury, Manchester £33,650 We are recruiting for x1 permanent vacancy and x1 12-month fixed-term contract vacancy Reporting to the Sales Manager, the Sales Advisor will be working for Plumlife, the award winning Sales and Marketing department of Great Places Housing Group. You will effectively market and sell new build, shared ownership and market sale homes for Great Places Housing Group, Cube and other external partners and clients. What you ll be doing Responsible for sales of new build shared ownership, resale shared ownership, and market sale homes, achieving the required sales targets. Respond in a timely manner to all inquiries and sales leads to ensure high conversion rates. Assess potential buyer s eligibility and affordability, maintaining accurate documentation for auditing purposes. Conduct viewing appointments at sales developments and resale properties, explaining purchase options and closing sales. Maintain accurate information in databases for performance tracking and reporting. Liaise with solicitors, IFA s, valuers, and development teams to ensure quick progression of sales and manage legal documents. Attend site meetings and provide input on design and specification of new homes. Assist with coordinating marketing literature and promotional activities. Manage sales launches, open days, and ensure accurate website entries for marketing purposes. Provide an exceptional level of customer service and follow all company policies and procedures. Occasional out-of-hours and regular weekend working required. What you ll need Competent use of Microsoft office systems including word and excel. Driving Licence and use of a motor car for business purposes (with business use insurance cover). Experience within a property /development sales background. Knowledge of property development process. An understanding of shared ownership (Not essential). Excellent verbal and written communication skills Experience in a customer focussed environment and able to deliver an exceptional standard of customer service Ability to provide concise and accurate reports. Ability to complete tasks in an accurate and timely manner when working under pressure Attention to detail Effective liaison with staff/other stakeholders to give information/find information/resolve problems Organisation and ability to time-manage work load The ability to develop and project a positive image of Great Places through personal, written and oral skills What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities Respecting professional boundaries and conducting yourself and a professional manner at all times A commitment to work in partnership with others for the benefit of Great Places A commitment to continuous learning and improvement Ability to work flexibly and when needed outside normal working hours to ensure service continuity An ability to work in uncertainty. To be professional and work with integrity, inclusivity and respect for diversity

Neighbourhood Services Officer (NSO) Central / North Manchester 30,370 Do you want to work for an ethical organisation that empowers its colleagues and customers; provides a competitive salary; recognises your efforts AND encourages you to grow? Are you looking to develop you housing knowledge or start a career in social housing? If your answer is yes, then our brand-new Neighbourhood Service Officer opportunity could be for you! Our Neighbourhood directorate delivers a high-quality housing and estate management service to our valued customers, supporting our commitment to build and maintain sustainable neighbourhoods whilst promoting integrity, inclusivity, and respect for diversity within our communities. We take an agile approach to work, so you will spend your time working with customers on your patch, with colleagues at your local Great Places office and from your home. You will be supported by our Neighbourhood Service Managers and Area Services Manager where you will learn, expand, and develop your knowledge and understanding of anti-social behaviour, tenancy management, allocations, and arrears management. The main duties of the role are to: Support the neighbourhood team to work with customers to manage their rent. Signpost customers to external services so they can access support with health, wellbeing, financial advice, digital inclusion, and employment support. Support the Neighbourhood teams and customers to move into their new home; including advertising properties, shortlisting potential new customers; assisting with viewings. Provide project support including using our housing management system to add data and information which will inform decision making.

FUNDING PARTNERSHIPS OFFICER 12 months Fixed Term Contract Reporting to the Funding Partnerships Lead, the Funding Partnerships Officer will support a back of house specialist fundraising service to enable the funding and delivery of projects and activities; working to a commissioning relationship across our business and in line with our vision and principles of our Community Investment service. The post will also support the growth of the Community Investment Service by working with the Funding Partnerships Lead to identify opportunities for external funds and contracts which support the delivery of the social impact strategy. You will enable our vision through working within a commissioning relationship with colleagues, partner organisations and customers; preparing and submitting applications for funding and supporting other fundraising methods which enable delivery of a range of services and activities to meet customer and business requirements. These will complement our frameworks for service delivery across our Neighbourhood and Independence and Well-being Directorates. Your fundraising will support our vision to ensure consistency of our offer to anchor and non-anchor neighbourhoods and aligning service delivery with the aims and objectives of the Community Investment and Sustainable Neighbourhoods Strategies, as well as the guiding principles stated within the Community Investment model. You will develop an expert understanding of potential sources of fundraising, and will work in an empowering way to develop the knowledge and capacity of colleagues, partners and customers to undertake fundraising work for themselves. What you ll be doing Support the delivery of our core fundraising Community Investment service to our customers and partner organisations, helping to increase opportunities for customers to address local and community needs and broader social issues. Identify local and regional funding opportunities by working with colleagues and trusted partner agencies; submitting funding applications and requests for in-kind investments which support the delivery of projects and initiatives. Develop the capacity of colleagues, partner organisations and customers to develop and submit fundraising applications themselves, providing technical advice and any other support where required. Record, monitor and report on any fundraising activities, ensuring that we monitor and report against fundraising received, evidencing value and impact. Develop, write and submit applications for fundraising support which meet customer and business requirements, using data and evidence of need, to deliver against our three core community investment services. Support partner organisations to develop sustainable approaches to fundraising from small scale start up projects towards medium growth. Support partner organisations with corporate fundraising approaches as well as Trusts/Foundations, Crowdfunding and other community fundraising activities. • Understand the priorities for Neighbourhood and Independence and Wellbeing schemes, developing excellent working relationships across the Customer Services Directorate to achieve our objectives. •Develop the capacity and understanding of fundraising by providing information, tools, and guidance to colleagues, customers and partners. • Manage and monitor multiple ongoing fundraising applications. • Collaborate with internal colleagues, external partners and customers to capture and report any performance information that may be required from funders. • Provide financial statements and reports. • Continually evaluate the effectiveness of fundraising activities undertaken; using data and findings to inform future decision making and planning. • Contribute towards the Community Investment Team database of funding streams providing an up to date resource for all colleagues. • Identify and implement exit strategies for any fundraising received. What you ll need •Experience of fundraising • Experience of working with small registered charities, social enterprises and voluntary community organisations. • Experience of bid writing to a range of grant giving organisations, Trusts and Foundations • Experience of researching prospects, developing pipelines and supporting charities to implement a funding strategy. • Experience of a values led approach to identifying and approaching corporates and working with charities to develop donor stewardship • Experience of other fundraising methods or a practical working knowledge of crowdfunding and community fundraising. What we need from you Represent Great Places in a way that reflects our standards, vision and values; To deliver value for money and manage resources effectively and efficiently, ensuring that targets (financial and non-financial) are met; Promote Great Places to employers, sector bodies, and the local community, developing effective partnerships with employers, the funding agencies and other representative bodies; A commitment work flexibly across Great Places Regions which may include some working outside normal hours, weekends and Bank Holidays as required. Use of the relevant range of Microsoft Office applications Experience of administration and recording procedures, with an in depth understanding of confidentiality. Ability to engage and to build relationships with partnering or potential partner agencies or organisations. What we give you in return for your hard work and commitment •Pension DC Scheme (up to 10% contribution from both colleague and Great Places) •WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members •The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more •Annual Leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays •Lottery Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50 •Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) •Sharing Greatness Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets. •Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. The Company Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities. You can find details of our story, our vision and our values here . At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.

Housing & wellbeing Assistant Nights Salary£23,748 LocationSt Helens Permanent You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contacts for the premises, responding to all enquiries via phone, email or in person click apply for full job details

Housing and Wellbeing Officer Clayton, Manchester £26,968 Permanent, Full Time Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework What you ll be doing To assist our customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence; To assist customers to access other agencies and their services and the services within the wider community; To attend and co-ordinate Multi Disciplinary Teams (MDT s) alongside other professionals such as Adult Social Care and Safeguarding to make joint decisions around the best care and support for customers. To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities; To encourage feedback from customers, recording and responding to any complaints and compliments; To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken; To be responsible for tenancy management, including voids, reporting repairs / maintenance, allocations, lettings process, rents, aids and adaptations, ASB and challenging behaviour and breaches of occupancy agreements; To carry out any Health and Safety duties as directed by the Housing and Wellbeing Manager and adhere to Great Place s Health and Safety procedures; What you ll need Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards Qualified to minimum level 2 in English and Maths What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. Empathy with our tenants and residents and willingness to deliver exceptional customer service; Experience of working in Housing Management is desirable. Experience of using a strength based approach to assist customers to achieve their goals is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service. The ability to develop and project a positive image of Great Places through personal, written and verbal skills. Experience of administration and recording procedures, with an in depth understanding of confidentiality. Ability to engage and to build relationships with partnering or potential partner agencies or organisations. Experience and understanding of safeguarding. Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail. Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems. Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem. Demonstrable coaching skills in promoting independence. Use of the relevant range of Microsoft Office applications What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Lottery Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50 Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) Sharing Greatness Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets. Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website .

Youll provide a comprehensive and professional accounting function to Great Places Housing Group. The new management accountant will work alongside our other management accountants and will support our Finance Business Partners in the areas of Assets, Repairs, Development, Neighbourhood Services including income streams and Corporate Services click apply for full job details

Head of Property Management Operations Salary C£70,000 Location Didsbury, Manchester Permanent, Full Time Head of Property Management Operations As the Head of Property Management Operations you would be leading the work of the Plumlife Management Team in the delivery of property and tenancy management services to leasehold, shared ownership, market and sub-market rent customer managed across the Group through the Plumlife brand. With support from the operational managers within the team, you will have overall responsibility for ensuring the delivery of excellent services to these customer groups and achieving high levels of customer satisfaction. What you ll be doing To ensure the effective management of our block, estate and tenancy management services to private sector, leasehold, rental and low cost home ownership customers including meeting any contractual and legal obligations. Including building effective relationships with internal colleagues and departments. Provide strategic leadership to ensure Plumlife complies with all legislation, regulations and best practice and to lead in the development of a culture which is customer focussed and committed to providing the highest standard of service To carry out the post holders responsibilities in relation to Health and Safety and probity. To undertake training as appropriate to the post and to keep abreast of developments across the housing profession and private sector. To ensure that goods and services procured are managed in line with financial regulations and Great Places procurement practices. To provide technical and strategic risk management advice across the Group and work in line with our risk management framework. To work in collaboration with external partners, as appropriate To act as an inspirational leader to inspire, develop and motivate the Plumlife Management team; setting and embedding the culture for successful delivery and ensuring excellent customer experience. To set and embed a high support/high challenge culture by: - showing inspirational leadership; - timely and effective performance management; - coaching; - communication and feedback - role-modelling attitudes, behaviours and expectations - capturing the learning from mistakes and set-backs - showing effective and positive leadership through change in order to support and develop your team to realise individual and team potential and ensure effective service delivery. To develop, maintain and promote effective working relationships with Great Places colleagues and key external partners and to always act as an ambassador for Great Places. To promote Great Places when attending external meetings; actively networking to identify opportunities for new business and service development, joint working with other partners and relevant opportunities in the wider housing sector. To be the named process owner for designated process(es) relating to your work, accountable for ensuring your processes are effectively designed, monitored and continuously improved in consultation with the relevant colleagues. To work flexibly, working unsociable hours, weekends and Bank Holidays as required in order to maintain good customer service and ensure business continuity, and also from time to time represent Great Places at customer and other stakeholder events. To carry out other duties commensurate with the nature of the post of Head of Property Management Operations. What you ll need Experience in leasehold / low cost home ownership management including knowledge of Leasehold legislation and its application Significant experience of working in the property management sector ideally IRPM / TPI qualified or equivalent A sound understanding of all aspects of housing management including landlord and tenant law, tenancy enforcement and current housing issues Experience of managing financial budgets Ability to communicate at all levels A focus on achieving high standards and a commitment to continuous improvement Ability to collate and analyse performance data Ability to compile reports Highly organised with an ability to work to prioritise, plan and work to deadlines, along with the ability to support team members in doing the same The ability to inspire their colleagues to think, grow and take responsibility for themselves. Ability to set realistic, attainable goals Full driving licence and access to a car What we need from you A commitment to work in partnership with others for the benefit of Great Places A commitment to continuous learning and improvement Ability to work flexibly and when needed outside normal working hours to ensure service continuity An ability to work in uncertainty. To be professional and work with integrity, inclusivity and respect for diversity What we give you in return for your hard work and commitment Pension DC scheme (up to 10% contribution from both colleagues and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add family members Annual leave Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays Flexi Time Allows colleagues to achieve a healthy work life balance whilst carrying out requirement of the role. A maximum of 13 days flexi can be taken in a year Greater Working We offer some Hybrid and flexible working Reward & Recognition You Count Rewards are individual reward s for going above & beyond Professional Fees The business pays the cost of one professional membership fee for each colleague The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Health and Wellbeing Initiatives Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing

Senior Housing Officer / Neighbourhood Service Officer Salary £32,834 Location Didsbury, Manchester Permanent, Full Time (The role is called a Neighbourhood Services Manager South Region at Great Places) Do you want to work for an ethical organisation that empowers its colleagues and customers; provides a competitive salary; recognises your efforts AND encourages you to grow? Are you a person who wants to make a difference and build a career where what you do matters? If your answer is yes, then we are looking to speak with customer focused individuals who are looking for their next career opportunity and this could be you! Due to our continued desire and ability to build more affordable homes and develop our established communities; Great Places Housing Group is looking to recruit a Senior Housing Officer (we call these Neighbourhood Service Managers). With support from your Area Services Manager, you will be the Great Places main point of contact for our customers, colleagues and partners; working within your own local patch of (Apply online only) homes. Our Senior Housing Officers deliver high quality housing and estate management to our valued customers, supporting our commitment to sustainable neighbourhoods whilst promoting integrity, inclusivity and respect for diversity within our communities. We take an agile approach to work, so you will spend your time working with customers on your patch, with colleagues at your local Great Places office and from your home. The main duties of the role are to: Ensure rent is collected and customers are supported to reduce any arrears Allocate vacant properties to new customers Investigate incidents of anti-social behaviour, support victims and take proportionate tenancy enforcement action when needed Understand your customers individual needs and make relevant links with support organisations Build strong relationships with local stakeholders and partners Please do take a look at our role profile to find out more.