NSPCC/ChildLine

Context and Background The NSPCC's mission is to end cruelty to children. Every childhood is worth fighting for. This is our belief. We all share it. And it drives our Income Generation team to get out there and bring in the funds we need to protect children and prevent abuse. We've been here for children for over 100 years. From our campaigns to our services - we strive to make a difference in everything we do. Between 2016 and 2021, we've helped make 6.6 million children safer from abuse. The Senior Product Officer will work in the Engagement and Fundraising Directorate, responsible for all fundraising from individuals at the NSPCC. The Legacies and Products team sits within this d irectorate and is responsible fo r management and innovation across the products portfolio. Reporting to the Fundraising Products Manager - this role will be responsible for overseeing the development, fulfilment, and delivery of the NSPCC's new and existing fundraising products, helping us achieve the highest levels of engagement from both new supporters. The successful candidate will lead on the delivery of our Regular Giving programme, Online Shop, Weekly Lottery and Raffle, Payroll Giving scheme, Sponsor A Call, development of new fundraising products but may work on other projects and products as required. As Senior Product Officer, not only will the work you do make a real difference to people's lives, but opportunity is provided to develop your fundraising experience with a sector leading team. Join us at this exciting time and you'll become part of an expanding team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you. A nd you'll get to find your own way to make a difference that means more, and that impacts millions of young lives. We want to ensure roles are accessible and inclusive of everyone, which is why the NSPCC offers a high degree of flexibility around ways of working. Equality, Diversity and Inclusion (EDI) is at the heart of what we do. At the NSPCC, we understand how important it is that our workforce is representative of the people we support and who support us. We believe that every individual has the right to be their true self and to live a full life without prejudice, fear or barriers. This is the starting point for all our commitments and actions and underpins our commitment to be there for all children. Job purpose - To support the Fundraising Manager or lead on, the development, delivery and innovation of new and existing fundraising products and propositions - To work closely with a range of internal stakeholders and external suppliers to ensure all products are developed and fulfilled to the highest standard - To support and lead meetings attended by a variety of internal and external stakeholders - To draft informative papers, business cases and strategy documents which support and articulate product objectives - To create, populate and manage ongoing numerical reports articulating the performance of products, projects and campaigns - To support the Engagement Delivery team , in the development of campaigns which promote our products to new and existing supporters Key relationships - Internal 1. Reports to and supports the Fundraising Manager (Products), deputising where necessary 2. Works closely with the other Senior Product Officers across the Legacies and Products team 3. A member of staff in the Public Engagement department 4. Works with the other stakeholders to gain insights which inform and support fundraising activity 5. Works with staff in other NSPCC functions, such as Services for Children and Young People, Supporter Care, Communications and Public Policy, as necessary to further fundraising relationships Key relationships - External 1. Works with the NSPCC's current and potential supporters, volunteers and/or suppliers, stewarding relationships that support fundraising activity 2. Works with the suppliers and vendors (printers, creative agencies, web developers, External Lottery Managers, postage providers) who develop and fulfil our products and campaigns Main duties and responsibilities 1. Work with the Fundraising Manager and Associate Head of Legacies and Products, to develop and deliver new and existing fundraising products 2. To be responsible and accountable for the fulfilment and delivery of fundraising products, both within the Legacies and Products team , and the wider organisation 3. To be responsible for development and delivery of product development roadmaps and project level management information for products new and existing products 4. To create and populate numerical reports and models which communicate current and potential product performance. These will evaluate achievement, forecast results and analyse data, helping stakeholders at all levels understand success 5. To support in the management of the Products team's budget, particularly with the raising of purchase orders, processing of invoices, and securing quotes from suppliers 6. To be a subject expert on fundraising products, maximising income by sharing knowledge, specialist expertise, best practice, and experience with others across the organisation 7. To lead on, collate and present research which provides insight into the work commercial entities and other charities and consequently informs the way we develop new and existing products 8. To work cross functionally and cross departmentally, to ensure that fundraising activities are managed and developed in a way that maximises income for the NSPCC 9. To undertake specific fundraising projects and activities as necessary or as required to support the department's fundraising objectives in line with the IS department'sdepartment's annual business plan and budget 10. To keep up to date on best practice and developments within the charity and products sectors, paying particular attention to changes to fundraising and gambling commission regulations, GDPR and codes of practice. Responsibilities for all Staff within the Engagement and Fundraising directorate 1. To update databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures to ensure all records are up to date and accurate. 2. To actively participate in regular department and team meetings contributing to strategy, discussions, and decisions which in the long term will be beneficial to the NSPCC's development of fundraising activities. 3. To maintain an awareness of own and others' Health and Safety and comply with the NSPCC's Health & Safety policy and procedures. 4. To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC new 5. A commitment to safeguard and promote the welfare of children and young people Person specification Skills and Abilities 1. Highly developed written communication skills to understand, interpret and present complex information in a clear and persuasive way for a range of audiences. 2. Highly developed ability to verbally present information, including fundraising ideas, pitches and project updates to a range of audiences in a clear, inspiring and confident way to achieve desired outcomes. 3. Ability to collate complex numerical and financial data from various sources, analyse findings present them in an easily digestible format . 4. Have excellent time management skills, regularly managing conflicting priorities and working to deadlines for multiple products, projects, and campaigns.5. Proven ability to build, manage and develop strong relationships with stakeholders within the organisation and externally - where necessary, successfully negotiating to achieve desired outcomes. 6. Be able to work both individually, with the Fundraising Manager and as part of the team - working in both leading and supporting roles as necessary . 7. Proven ability to think creatively and innovatively both in solving problems, project management and in the development of product innovation. 8. Experience of success in a customer led environment such as fundraising, sales or marketing, thus ensuring that all supporters engaging with our products receive the highest levels of customer service. Where necessary, corresponding with customers directly . 9. Experience in using Windows -based software packages including word processing, spreadsheets, e-mail and the internet, to deliver tasks and projects. Personal characteristics 1. A personal commitment to the fight for every childhood . 2. A commitment to high standards of service delivery and customer care . 3. A commitment to apply NSPCC's values and behaviours to all aspects of work. 4. Willingness to work flexibly in approach to work and/or work time requirements. Safer Recruitment As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults. . click apply for full job details

Context and Background At the NSPCC, we believe every childhood is worth fighting for. With over 100 years of experience, and the collective strength of our staff, volunteers, supporters, and partners, we're working to end child abuse and neglect for good. Over 90 percent of the NSPCC's income comes from voluntary donations, so we reply on the incredible generosity and commitment of all our supporters, large and small. You'll work as part of one of many teams, which focus on engaging our supporters and ensuring they continue to give their support. You will do this by supporting on high value fundraising events and activities . The varied role sits within the Volunteer Board Fundraising team which leads income generation through regional and national volunteer boards, volunteer-led fundraising initiatives and delivery of special events through our high value event committees. These activities play a vital role in maximising sustainable income, engaging senior volunteers, and supporting long -term supporter relationships. Job purpose • To contribute towards achieving the team's objectives by providing event logistics, finance and admin support to the team. • To support the team in delivering the agreed departmental strategy, goals and fundraising budget. • To work effectively with other departments in fundraising and other functions within the NSPCC to maximise income for children.Key relationships - Internal • A member of the Special Events team, reporting to a Team Manager • Works closely with other colleagues in the team, the Partnerships Department and the wider Income Generation Department to develop and progress key relationships and events • Proactively engages with staff in other NSPCC Directorates Key relationships - External • Provides professional customer service to NSPCC supporters and potential supporters, such as event committee members • Builds relationships with NSPCC supporters and external contacts • Builds relationships, negotiates and liaises with NSPCC event suppliers. Main duties and responsibilities • To support Senior E vent Managers with the development and delivery of their events, by attending committee meetings, carrying out tasks such as securing prizes, recruiting volunteers, managing small suppliers and completing admin tasks to agreed standards and deadlines. • To support the Senior E vent Managers by building effective relationships with senior volunteers by attending committee meetings, typing up meeting minutes • To carry out research for the development of events, such as researching new venues and prize partners. • To draft and produce written correspondence such as letters, impact reports and other documents as required, using word processing, databases and spreadsheets to required standards. • To undertake and lead specific fundraising projects as required to support the department's fundraising. • To organise and co -ordinate logistics for internal and external meetings on behalf of the team. • To maintain an efficient record keeping system for the team, including current and archived files, using appropriate manual and electronic systems such as Raisers Edge. • To provide financial administrative assistance to budget holders, including processing invoices, placing orders, undertaking financial analysis, cash handling and banking in line with NSPCC policies and procedures. • To undertake the sourcing and compilation of mailing lists as well as the selection and processing of mailings in an effective, efficient and timely way. Responsibilities for all Staff within the Income Generation / Engagement and Fundraising • A commitment to safeguard and promote the welfare of children and young people • To update databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures. • To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities. • To adhere to all the NSPCC's service standards, policies and procedures. • To evidence an understanding of and commitment to the demonstration of the NSPCC's values. • To maintain an awareness of and comply with NSPPC data protection regulations and to ensure currency of changing GDPR regulations. • To be responsible for personal learning and development, to support the learning and development of others and the whole organisation. • To work in a manner that facilitates and encourages inclusion. • To be pro-active in identifying ways to improve personal and team performance • To maintain an awareness of own and others' Health and Safety and comply with the NSPCC's Health and Safety policy and procedures. • A commitment to safeguard and promote the welfare of children , young people and adults at risk . • To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news. Person specification 1. Experience of successfully working in a customer focussed environment and confidently liaising both across teams internally and with senior contacts externally to support departmental activities. 2. To deliver a high standard of relationship management to Senior Volunteers by thoroughly preparing and following up from meetings, accurately recording income and keeping accurate records of supporter and event activity. 3. Experience of building effective relationships through face to face interactions with internal and external stakeholders. 4. Well developed written and verbal communication skills to deliver fundraising pitches, ideas and event updates to a range of audiences in a clear, inspiring and confident way. 5. Ability to organise and plan own work, juggle competing demands, manage projects and establish clear timelines and priorities in order to meet agreed objectives. 6. Ability to work collaboratively; demonstrating an understanding of other team member's goals and priorities. Works well with others as part of a team, giving support, and recognising and drawing from expertise in others. 7. Ability to collect data from various sources, analyse findings and present them clearly and accurately in a way that meets desired outcomes. 8. Good numeracy skills in entering and recording financial data and interpreting, analysing and presenting financial data in clear and accurate formats. 9. Proficiency in using Windows based software packages including word processing, spreadsheets, email and the internet. Experience of Raisers Edge or a comparable fundraising CRM package is desirable but not essential; training provided. Safer Recruitment As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults. The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance . Our principles: • Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to therole and the organisation . • Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self -declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for. • We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us. • Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit. • As an organisation committed to safeguarding, we will ensure all under 18's joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.

Context and Background The NSPCC s purpose is to prevent cruelty to children across the UK and Channel Islands. The Policy and Social Change (PSC) and Strategy and Transformation (S&T) Directorates exist to help shape the world around us and what the NSPCC does so it reflects our evidence and learning about what works to ensure babies, children and young people are safe from abuse. The Directorates are responsible for: - influencing public policies, laws and social change through research, policy and campaigning; and - leading the development of our organisational strategy, developing innovative services and managing our knowledge and information. Job purpose The Executive Assistant provides proactive, high quality administrative and organisational support to the Directors of Policy and Social Change and Strategy and Transformation The role exists to: Provide effective support to Directors, ensuring the Directorates work at their best. Deliver high-quality customer care to both internal and external stakeholders. Develop, manage, and review administrative and information systems to keep processes smooth and reliable. Work with colleagues to solve challenges and improve systems and processes. By enabling effective leadership and upholding NSPCC values and safeguarding standards, the postholder plays a key role in supporting the Directorates work to keep children safe from abuse and neglect. Key relationships - Internal • Reports to the Director of Policy and Social Change as well as the Director of Strategy and Transformation, works closely with their respective Senior Management Team and attends SMT meetings. • Builds and maintains working relationships with the other Executive Assistants, administrative and support staff, and all Directorates staff to enable the provision of high-quality administrative support and information. Key relationships - External • Maintains and builds relationship with NSPCC stakeholders, such as professional partners of the directorates, suppliers and other service providers. Main duties and responsibilities • To provide administrative support to the Director of Policy and Social Change and the Director of Strategy and Transformation, including but not limited to, diary management, travel bookings, meetings support and forward planning. • To assist with the Directors cost centres and financial responsibilities (including raising purchase orders, handling supplier processes and contract set up), and holder of the Directorates purchasing card. • To ensure information and material about the Directorates on internal communication channels are clear and up to date (including on Directorate Teams channels, on The Green and the Volunteer Hub). • To be a source of expertise and support to the Directors on recruitment and onboarding of new colleagues. • To organise regular Senior Management Teams and Directorate-wide meetings for each Director as required including being responsible for agendas, notes and action logs. • To be an accessible and approachable member of the two Directorates, proactively sharing information when necessary and developing an excellent knowledge of NSPCC processes and procedures. • To coordinate and support projects relevant to the Directorates work, including projects on child sexual abuse, child safety online, strategy reviews and NSPCC Learning Services. • To co-organise and facilitate internal lunch and learn sessions for colleagues across the Directorates. • To act as a trusted member of the Executive Assistants forum. Responsibilities for all Staff within Policy and Social Change and Strategy and Transformation There are a set of responsibilities for all staff within each directorate. To comply with all relevant NSPCC safeguarding policies A commitment to applying NSPCC Values and Behaviours to all aspects of work To maintain an awareness of own and other s health and safety and comply with NSPCC s Health and Safety procedures A sound understanding of and commitment to equality, diversity, and inclusion. To comply with NSPCC Diversity and Equality policies and practices and work in a manner which facilitates inclusion. To maintain and develop competence in the use of IT systems. To manage confidential and/or sensitive information in accordance with NSPCC policies and Data Protection and GDPR regulations A commitment to safeguard and promote the welfare of children and young people Person specification 1. Excellent interpersonal and communication skills to deal professionally with a range of internal and external stakeholders and colleagues. 2. Excellent written communication skills and the ability to understand, interpret and present complex information in a clear and accurate way for a range of audiences. 3. Exceptional organisational skills with the ability to balance multiple demands and prioritise, anticipate needs and forward plan accordingly. 4. Demonstrable experience of running meetings (both virtual and in person), including arranging, facilitating, minuting, organising action logs and necessary follow ups. 5. Strong problem-solving skills including the ability to think quickly under pressure to resolve unexpected issues alongside ability to research, analyse and present effective solutions to operational challenges. 6. Discretion and the ability to deal with confidential information sensitively and appropriately. 7. In depth experience of using Microsoft software packages (including Teams, Word, Outlook and Excel) 8. Demonstrable commitment to the NSPCC s mission to prevent cruelty and stop child abuse and neglect. Safer Recruitment As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults. The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance. Our principles: • Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation. • Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for. • We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us. • Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit. • As an organisation committed to safeguarding, we will ensure all under 18 s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate. • All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.

Context and Background The NSPCC's mission is to end cruelty to children in the UK. In order to carry out its charitable work and achieve its strategic objectives, the NSPCC must communicate efficiently and effectively with the maximum possible impact, relevance and emotional resonance to engage all key audiences including supporters, professionals, service users, volunteers and the public across a variety of offline and online channels (paid, owned and earned). The prime purpose of the NSPCC s Strategic Marketing te am is to deliver timely and effective best practice marketing and compelling strategic marketing priority campaigns and propositions, working in partnership with Brand an d Marketing colleagues , and team s across the organisation. Strong leadership, project management and influencing skills are essential due to the need to engage a diverse range of key stakeholders, to work collaboratively across the organisation and to manage external agencies. Resilience and determination are key to ensure campaigns are delivered on time and to budget. Analytical and problem-solving skills are also critical to measure and assess results, define insights and refine activities to continually improve performance. Job purpose 1. Own the development and implementation of our integrated marketing strategy. 2. To contribute to the development and execution of the organisation s overall brand strategy and audience specific strategies . 3. To maximise the impact of our audience facing divisions most visible marketing efforts and ensure an integrated and coordinated approach to high level marketing. 4. Offer strategic council to all NSPCC senior managers on marketing. 5. To take ownership of high level marketing strategies and media/implementation schedules for the relevant major business area/audience segment. 6. To share market specific knowledge, customer insight and new communications techniques with the Communications and Marketing management team and other SMTs. 7. To develop and maintain internal and external stakeholder and supplier relationships, identifying and incorporating the best industry -wide standards and establishing best practice. Key relationships - Internal • Reports to Head of Brand and Marketing • Works closely with Director of Communications and Ma rketing • Line manager to 3 x communication managers ( professionals , children and volunteers) • Senior management in Brand and Marketing • Senior m anagement in Public Engagement • Works closely with all senior managers, including Executive Board to ensure clarity of key messages, integration and adherence to the NSPCC s brand guidelines Key relationships - External • Creative, media and research agencies. • Peers within the UK charity sector. • Industry opinion formers, media and other stakeholders. • Professionals/trade bodies/organisations in charitable sector. Main duties and responsibilities 1. Building and maintaining the NSPCC brand and sub -brand(s): a. Contributing and developing to the overarching and audience specific NSPCC brand strategies by working with internal stakeholders and external suppliers b. Setting and ownership of brand KPIs c. Guardianship, internal brand engagement and activation, and stakeholder management through all levels.2. Overseeing paid for advertising campaigns: managing creative teams/agencies and media agencies to develop effective creative strategies and advertising assets, underpinned by strong audience insight. 3. Working with Brand and M arketing Planning to develop an overarching annual marketing plan to achieve our objectives. 4. Agency relationship management including our creative, media and research partners. Holder of the main agency roster and responsible for developing and implementing an interagency process. 5. Be financially numerate and be able to evaluate campaigns ensure deep understanding of budgets, marketing spend and financial report 6. Strategic planning support as required to develop marketing strategies to maximise awareness and/or income. 7. Consultancy support for internal teams in best marketing practice and process including briefing, campaign management and evaluation. 8. Development and management of the brand tracking research for both NSPCC and ChildLine brands. This includes questionnaire design and insight dissemination and influence. 9. To maintain the highest standards of knowledge on best practise and developments within the marketing industry and the charity sector generally with attention to innovation, legislation and codes of practice. Responsibilities for all Staff within Communications There is a set of responsibilities for all staff within each directorate. • A commitment to safeguard and promote the welfare of babies, children , young people and adults at risk . • To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to NSPCC s communications activities. • To maintain an awareness of own and others Health and Safety and comply with the NSPCC s Health and Safety policy and procedures. • To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news. • A commitment to safeguard and promote the welfare of children and young people. Person specification 1. Evidence of a substantial track record of success in working in strategic marketin g, dealing with a wide range of marketing disciplines including through the line campaigns, digital and social influence. 2. Highly developed interpersonal skills and the ability to communicate and deal with people at the highest level in a range of disciplines, and to successfully achieve objectives through these contacts, involving problem solving, decision making, negotiation, motivation, influencing, tact, diplomacy, persuasion and consultancy skills. 3. Excellent copywriting and presentation skills with the proven ability to communicate confidently and clearly to senior management level and external audiences. 4. Substantial experience of marketing/media budget management and financial planning. 5. Understanding of the media and regulatory environment and ability to deliver marketing strategies and campaigns at a high level of execution. 6. Excellent ability to plan, monitor, and implement major projects to agreed deadlines often with conflicting priorities. 7. Corporate and strategic thinker with excellent proven ability to contribute to the delivery of a communication strategy, ensuring cooperative working and maintaining vision. 8. Clear understanding of the strategic role of communications to impact on positive business results. Safer Recruitment As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults. The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance. Our principles: • Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation . • Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self -declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for. • We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us. • Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit. • As an organisation committed to safeguarding, we will ensure all under 18 s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate. • All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.