Job Title: HR Advisor Location: Hybrid, Farnborough (2-3 days in office/on site) Salary: Competitive with performance based bonus Job type : Permanent, Full Time Working Hours: 40 hours per week, Monday-Friday Who are we: rpc, The Retail Performance Company, is a consultancy supporting the full journey towards customer-oriented transformation, from customer-centric strategy and customer experience design to data analytics, people empowerment and performance management. Our mission is to support clients with holistic solutions from strategy to implementation from a single source. Founded in 2013 as a joint venture between BMW Group and H&Z AG, rpc has more than 450 employees across twelve countries. Key responsibilities: Support the day-to-day delivery of HR operations across the UK and Ireland, covering the full employee lifecycle from recruitment and onboarding through to employee changes, absence, development, probation and offboarding. Act as a first point of contact for employees and managers, providing clear and timely guidance on routine HR policies, procedures and employee-related processes. Take ownership of routine HR matters within established company policies and processes, using sound judgement to recognise when complex, sensitive or formal matters require escalation. Coordinate recruitment activities across the UK business, working closely with hiring managers to support vacancy management, candidate screening, interview coordination, candidate communication and offer administration. Support a positive candidate and new starter experience by coordinating onboarding from offer acceptance through to joining, induction and probation. Support employees and managers with routine absence and sickness processes, ensuring company procedures are followed consistently, and relevant records are maintained accurately. Coordinate and support performance and development processes, including probation reviews, Performance Development Reviews, and Personal Development Plans. Support the smooth and professional offboarding of employees, ensuring relevant HR records, systems, payroll information, and documentation are updated appropriately. Maintain accurate and reliable employee data across HR systems, including Personio and SAP, with a strong focus on data quality, confidentiality, and compliance. Ensure HR documentation and employee information are managed securely and in accordance with internal procedures and data protection requirements. Coordinate the monthly payroll with the company's UK accountants, ensuring accurate and timely employee information is provided; queries are followed through, and relevant changes are appropriately recorded. Work collaboratively with line managers, the Operations Manager, the rpc HQ HR Team, UK accountants and hr inspire to ensure employee lifecycle processes are completed accurately and efficiently. Contribute to wider HR and People initiatives, including the development of UK and Ireland HR processes, the rpc career model and employee experience improvements. Identify opportunities to improve HR processes, systems, documentation, and ways of working to increase efficiency and consistency. Build effective working relationships with employees, managers, senior stakeholders, rpc HQ and external partners across the business. Operate with a high level of organisation, accuracy, confidentiality, and professionalism while managing multiple priorities in a fast-paced environment. Manage routine HR activities independently while escalating formal employee relations matters, complex absence cases, disciplinary or grievance issues, contractual concerns and other higher-risk matters to the appropriate HR specialist or senior stakeholder. Person specification: Experience and knowledge: Relevant practical experience in HR administration, HR operations, People Operations, or a comparable HR role. A working understanding of the employee lifecycle, including recruitment, onboarding, employee administration, absence, probation, performance processes and offboarding. Working knowledge of UK HR practices and employment processes, with the ability to apply company policies appropriately and recognise when specialist advice is required. Experience of payroll coordination or providing accurate monthly payroll changes and information would be advantageous. CIPD Level 3 qualification is desirable. Skills and behaviours: Strong organisational skills, with the ability to manage multiple activities, priorities, and deadlines. Excellent attention to detail and a high level of accuracy when working with employee information, contracts, payroll data, and HR documentation. Strong written and verbal communication skills, with confidence communicating with employees, managers, candidates, and external partners at different levels. Sound judgement and the ability to distinguish between routine HR matters and issues requiring escalation. A professional, approachable, and service-focused manner. The ability to take ownership of tasks and follow them through completion. Strong collaborative skills and the ability to build effective working relationships across different functions, locations, and cultures. Demonstrated ability to handle confidential and sensitive employee information appropriately. Competence using Microsoft Office applications and confidence working with digital HR systems. Benefits: Competitive Salary, depending on experience. 25 days annual leave plus bank holidays. Pension plan. Private healthcare. Cashback healthcare scheme. Life Assurance Access to ongoing professional development and mentoring. Please click APPLY to submit your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; HR Advisor, HR Generalist, HR Officer, HR Assistant, HR Coordinator, Human Resource Advisor may also be considered for this role.
Sep 09, 2026
Full time
Job Title: HR Advisor Location: Hybrid, Farnborough (2-3 days in office/on site) Salary: Competitive with performance based bonus Job type : Permanent, Full Time Working Hours: 40 hours per week, Monday-Friday Who are we: rpc, The Retail Performance Company, is a consultancy supporting the full journey towards customer-oriented transformation, from customer-centric strategy and customer experience design to data analytics, people empowerment and performance management. Our mission is to support clients with holistic solutions from strategy to implementation from a single source. Founded in 2013 as a joint venture between BMW Group and H&Z AG, rpc has more than 450 employees across twelve countries. Key responsibilities: Support the day-to-day delivery of HR operations across the UK and Ireland, covering the full employee lifecycle from recruitment and onboarding through to employee changes, absence, development, probation and offboarding. Act as a first point of contact for employees and managers, providing clear and timely guidance on routine HR policies, procedures and employee-related processes. Take ownership of routine HR matters within established company policies and processes, using sound judgement to recognise when complex, sensitive or formal matters require escalation. Coordinate recruitment activities across the UK business, working closely with hiring managers to support vacancy management, candidate screening, interview coordination, candidate communication and offer administration. Support a positive candidate and new starter experience by coordinating onboarding from offer acceptance through to joining, induction and probation. Support employees and managers with routine absence and sickness processes, ensuring company procedures are followed consistently, and relevant records are maintained accurately. Coordinate and support performance and development processes, including probation reviews, Performance Development Reviews, and Personal Development Plans. Support the smooth and professional offboarding of employees, ensuring relevant HR records, systems, payroll information, and documentation are updated appropriately. Maintain accurate and reliable employee data across HR systems, including Personio and SAP, with a strong focus on data quality, confidentiality, and compliance. Ensure HR documentation and employee information are managed securely and in accordance with internal procedures and data protection requirements. Coordinate the monthly payroll with the company's UK accountants, ensuring accurate and timely employee information is provided; queries are followed through, and relevant changes are appropriately recorded. Work collaboratively with line managers, the Operations Manager, the rpc HQ HR Team, UK accountants and hr inspire to ensure employee lifecycle processes are completed accurately and efficiently. Contribute to wider HR and People initiatives, including the development of UK and Ireland HR processes, the rpc career model and employee experience improvements. Identify opportunities to improve HR processes, systems, documentation, and ways of working to increase efficiency and consistency. Build effective working relationships with employees, managers, senior stakeholders, rpc HQ and external partners across the business. Operate with a high level of organisation, accuracy, confidentiality, and professionalism while managing multiple priorities in a fast-paced environment. Manage routine HR activities independently while escalating formal employee relations matters, complex absence cases, disciplinary or grievance issues, contractual concerns and other higher-risk matters to the appropriate HR specialist or senior stakeholder. Person specification: Experience and knowledge: Relevant practical experience in HR administration, HR operations, People Operations, or a comparable HR role. A working understanding of the employee lifecycle, including recruitment, onboarding, employee administration, absence, probation, performance processes and offboarding. Working knowledge of UK HR practices and employment processes, with the ability to apply company policies appropriately and recognise when specialist advice is required. Experience of payroll coordination or providing accurate monthly payroll changes and information would be advantageous. CIPD Level 3 qualification is desirable. Skills and behaviours: Strong organisational skills, with the ability to manage multiple activities, priorities, and deadlines. Excellent attention to detail and a high level of accuracy when working with employee information, contracts, payroll data, and HR documentation. Strong written and verbal communication skills, with confidence communicating with employees, managers, candidates, and external partners at different levels. Sound judgement and the ability to distinguish between routine HR matters and issues requiring escalation. A professional, approachable, and service-focused manner. The ability to take ownership of tasks and follow them through completion. Strong collaborative skills and the ability to build effective working relationships across different functions, locations, and cultures. Demonstrated ability to handle confidential and sensitive employee information appropriately. Competence using Microsoft Office applications and confidence working with digital HR systems. Benefits: Competitive Salary, depending on experience. 25 days annual leave plus bank holidays. Pension plan. Private healthcare. Cashback healthcare scheme. Life Assurance Access to ongoing professional development and mentoring. Please click APPLY to submit your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; HR Advisor, HR Generalist, HR Officer, HR Assistant, HR Coordinator, Human Resource Advisor may also be considered for this role.
Job Title: Support Ticket & Case Escalation Consultant Location: Hybrid, Farnborough (3 days in office) Salary: Competitive Job type : Full time, Permanent Working Hours: 40 hours per week, Monday-Friday Application Deadline : 22nd May 2026 At rpc UK, we partner with leading automotive and retail organisations to drive performance across their networks. We are looking for an insight-driven professional to support ticket management, escalation handling, and continuous improvement initiatives for our client operations. You will play a key role in enabling our clients to reduce support demand, resolve issues faster, and build more resilient support processes across their network. This role combines operational excellence with advisory capability leveraging data, retail insight, and stakeholder collaboration to enhance service performance, resolve systemic issues, and reduce support demand across the network. Key Responsibilities: Oversee and optimise the management of support tickets within UK local queues, with a focus on Business and Financial Services within a retail network. Ensure full visibility and ownership of ticket pipelines, including cross-functional dependencies, to drive timely and effective resolution. Apply a structured, performance-driven approach to prioritisation and workload management, aligned to client SLAs and business objectives. Own the end-to-end escalation process, ensuring high-priority issues impacting retailer performance are resolved swiftly and effectively. Act as a key interface between retailers, central support teams, and client stakeholders-facilitating clear communication and alignment. Proactively identify escalation patterns and advise on preventative measures to minimise future disruption. Strengthen collaboration across the support ecosystem to improve responsiveness and accountability. Analyse support ticket data to uncover trends, recurring issues, and performance gaps across the retail network. Translate insights into clear, actionable recommendations that support both operational and strategic decision-making. Contribute to the development of guidance, training materials, and process enhancements to improve retailer capability and reduce ticket volumes. Support wider performance initiatives aligning with European targets and driving measurable impact in the UK market. About you: Key Skills & Experience: Experience in a consulting, advisory, or performance improvement role, ideally within automotive and customer support environments Strong understanding of support operations and the challenges faced by frontline teams Excellent stakeholder management skills, with the ability to influence both clients and internal teams Analytical mindset with the ability to convert data into meaningful business insights Structured problem-solving approach with a focus on delivering measurable outcomes Strong communication and presentation skills, with a client-centric mindset Benefits: Private Healthcare Medical Cash Plan Life Assurance Please click APPLY to submit your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Case Escalation Specialist, Support Ticket Assistant may also be considered for this role.
May 30, 2026
Full time
Job Title: Support Ticket & Case Escalation Consultant Location: Hybrid, Farnborough (3 days in office) Salary: Competitive Job type : Full time, Permanent Working Hours: 40 hours per week, Monday-Friday Application Deadline : 22nd May 2026 At rpc UK, we partner with leading automotive and retail organisations to drive performance across their networks. We are looking for an insight-driven professional to support ticket management, escalation handling, and continuous improvement initiatives for our client operations. You will play a key role in enabling our clients to reduce support demand, resolve issues faster, and build more resilient support processes across their network. This role combines operational excellence with advisory capability leveraging data, retail insight, and stakeholder collaboration to enhance service performance, resolve systemic issues, and reduce support demand across the network. Key Responsibilities: Oversee and optimise the management of support tickets within UK local queues, with a focus on Business and Financial Services within a retail network. Ensure full visibility and ownership of ticket pipelines, including cross-functional dependencies, to drive timely and effective resolution. Apply a structured, performance-driven approach to prioritisation and workload management, aligned to client SLAs and business objectives. Own the end-to-end escalation process, ensuring high-priority issues impacting retailer performance are resolved swiftly and effectively. Act as a key interface between retailers, central support teams, and client stakeholders-facilitating clear communication and alignment. Proactively identify escalation patterns and advise on preventative measures to minimise future disruption. Strengthen collaboration across the support ecosystem to improve responsiveness and accountability. Analyse support ticket data to uncover trends, recurring issues, and performance gaps across the retail network. Translate insights into clear, actionable recommendations that support both operational and strategic decision-making. Contribute to the development of guidance, training materials, and process enhancements to improve retailer capability and reduce ticket volumes. Support wider performance initiatives aligning with European targets and driving measurable impact in the UK market. About you: Key Skills & Experience: Experience in a consulting, advisory, or performance improvement role, ideally within automotive and customer support environments Strong understanding of support operations and the challenges faced by frontline teams Excellent stakeholder management skills, with the ability to influence both clients and internal teams Analytical mindset with the ability to convert data into meaningful business insights Structured problem-solving approach with a focus on delivering measurable outcomes Strong communication and presentation skills, with a client-centric mindset Benefits: Private Healthcare Medical Cash Plan Life Assurance Please click APPLY to submit your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Case Escalation Specialist, Support Ticket Assistant may also be considered for this role.
Job Title: UK & IRE Junior Consultant - Automotive Location: Hybrid, Farnborough (2 days in office) Salary: Competitive Job type : Full time, Permanent Working Hours: 40 hours per week, Monday-Friday About Us: The Retail Performance Company is the consulting firm for the entire journey towards a customer-oriented transformation: from customer-centric strategy, through customer experience design, data analytics, to people empowerment and performance management. We have made it our mission to support our clients with holistic solutions from strategy to implementation from a single source. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers. The Opportunity: We are seeking a proficient and dynamic Junior Consultant to join our team for an exciting assignment with one of our industry leading corporate clients within the automotive sector. This role requires a proactive professional with proven experience coordinating multiple projects to tight deadlines, delivering a first class and focused approach within a fast paced environment. Automotive Aftersales experience is essential. You will have the opportunity to work on site (and remotely) with a global organisation, contributing to key projects and initiatives that drive corporate business transformation. Key Responsibilities: Provide comprehensive stakeholder support and lead project coordination activities (reporting is a minor element of the role). Support ad hoc tasks and events. Collaborate with cross functional teams (internally and externally) to ensure successful project outcomes. Contribute to actionable recommendations and implementation plans. Provide stakeholders with timely access to reports to support customer facing meetings. Maintain momentum across ongoing projects, ensuring actions are tracked and progressed effectively. Coordinate engagement and participation across the wider Aftersales team. Communicate proactively with stakeholders to highlight progress, issues, and proposed solutions. What We're Looking For: Requirements: Experience in consulting, strategy, or relevant corporate roles within automotive aftersales Strong organisational, numerical and time-management abilities Strong analytical and problem-solving abilities, with the capacity to assess complex situations and develop effective solutions Ability to coordinate complex projects while meeting strict deadlines Excellent communication and stakeholder management abilities Proven ability to adapt quickly and work independently in dynamic environments Familiarity with Microsoft Office Professional Products Advanced Excel Proficiency Previous experience working with multinational corporations Qualifications / Education: Bachelor's degree in Business Administration, Economics, or a related field Fluent in English Why Join Us? Our work is customer-centric, interdisciplinary, and international. We wholeheartedly support our clients throughout all project phases, from strategy development to execution and steering. rpc is represented in twelve countries worldwide. Collaboration between our offices makes working at rpc an especially enriching intercultural experience. Benefits Include: Opportunity to work with high-quality clients on impactful projects Supportive and collaborative consultancy culture Access to ongoing professional development and mentoring 25 days annual leave (plus Bank Holidays) Pension Plan Private Healthcare Cash back health care scheme Please click APPLY to submit your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Junior Consultant, Automotive Project Consultant, Strategy Consultant, Corporate Automotive Aftersales, Automotive Aftersales, Project Manager, may also be considered for this role.
May 19, 2026
Full time
Job Title: UK & IRE Junior Consultant - Automotive Location: Hybrid, Farnborough (2 days in office) Salary: Competitive Job type : Full time, Permanent Working Hours: 40 hours per week, Monday-Friday About Us: The Retail Performance Company is the consulting firm for the entire journey towards a customer-oriented transformation: from customer-centric strategy, through customer experience design, data analytics, to people empowerment and performance management. We have made it our mission to support our clients with holistic solutions from strategy to implementation from a single source. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers. The Opportunity: We are seeking a proficient and dynamic Junior Consultant to join our team for an exciting assignment with one of our industry leading corporate clients within the automotive sector. This role requires a proactive professional with proven experience coordinating multiple projects to tight deadlines, delivering a first class and focused approach within a fast paced environment. Automotive Aftersales experience is essential. You will have the opportunity to work on site (and remotely) with a global organisation, contributing to key projects and initiatives that drive corporate business transformation. Key Responsibilities: Provide comprehensive stakeholder support and lead project coordination activities (reporting is a minor element of the role). Support ad hoc tasks and events. Collaborate with cross functional teams (internally and externally) to ensure successful project outcomes. Contribute to actionable recommendations and implementation plans. Provide stakeholders with timely access to reports to support customer facing meetings. Maintain momentum across ongoing projects, ensuring actions are tracked and progressed effectively. Coordinate engagement and participation across the wider Aftersales team. Communicate proactively with stakeholders to highlight progress, issues, and proposed solutions. What We're Looking For: Requirements: Experience in consulting, strategy, or relevant corporate roles within automotive aftersales Strong organisational, numerical and time-management abilities Strong analytical and problem-solving abilities, with the capacity to assess complex situations and develop effective solutions Ability to coordinate complex projects while meeting strict deadlines Excellent communication and stakeholder management abilities Proven ability to adapt quickly and work independently in dynamic environments Familiarity with Microsoft Office Professional Products Advanced Excel Proficiency Previous experience working with multinational corporations Qualifications / Education: Bachelor's degree in Business Administration, Economics, or a related field Fluent in English Why Join Us? Our work is customer-centric, interdisciplinary, and international. We wholeheartedly support our clients throughout all project phases, from strategy development to execution and steering. rpc is represented in twelve countries worldwide. Collaboration between our offices makes working at rpc an especially enriching intercultural experience. Benefits Include: Opportunity to work with high-quality clients on impactful projects Supportive and collaborative consultancy culture Access to ongoing professional development and mentoring 25 days annual leave (plus Bank Holidays) Pension Plan Private Healthcare Cash back health care scheme Please click APPLY to submit your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Junior Consultant, Automotive Project Consultant, Strategy Consultant, Corporate Automotive Aftersales, Automotive Aftersales, Project Manager, may also be considered for this role.
Job Title: UK & IRE Training Manager Location: Hybrid, Farnborough (2-3 days in office/ onsite) Salary: Competitive Job type : Full time, Permanent Working Hours: 40 hours per week, Monday-Friday Application Deadline : 22 May 2026 Who We Are: rpc - The Retail Performance Company is the consultancy for the entire journey towards customer-oriented transformation: from customer-centric strategy, through customer experience design, data analytics to people empowerment and performance management. Our mission is to support our clients with holistic solutions from strategy to implementation from a single source. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers. rpc was founded in 2013 as a joint venture of BMW Group and H&Z AG and has over 450 employees in twelve countries. Your Tasks Oversee and manage training related projects across multiple brands and clients, ensuring both operational and financial excellence. Lead & manage budget planning for training programmes, including offer preparation, margin management, goal setting, milestone tracking, and overall project delivery. Serve as the primary point of contact for clients, coordinating project activities, providing expert guidance, and ensuring high quality service and client satisfaction. Manage resource allocation for training initiatives and facilitate workshops, training sessions, and program activities. Present project updates, training results, and key insights to stakeholders and clients. Negotiate terms and agreements with external training partners and clients to support project objectives. Oversee outgoing invoices and validate invoices from external training providers. Provide professional leadership to project team members and, where applicable, support their development. Foster strong engagement and motivation within the project team to ensure the successful delivery of training initiatives. Your Profile: Completed degree in business administration, social sciences or a comparable field of study Several years of professional experience in training and development, continuing education, project management, or event management. Proven track record in managing complex projects and providing high quality support to external clients. Strong collaborative mindset with excellent communication skills and the ability to remain composed and professional in challenging situations. Demonstrated commitment to service excellence, quality standards, and a high level of responsibility. Fast learner with strong organizational capabilities and an entrepreneurial, solution oriented approach. Reliable team contributor with a proactive attitude and a high level of initiative. Why Join Us? Our work is customer-centric, interdisciplinary, and international. We wholeheartedly support our clients throughout all project phases, from strategy development to execution and steering. rpc is represented in twelve countries worldwide. Collaboration between our offices makes working at rpc an especially enriching intercultural experience. Opportunity to work with high-quality clients on impactful projects Supportive and collaborative consultancy culture Access to ongoing professional development and mentoring 25 days annual leave (plus Bank Holidays) Pension Plan Private Healthcare Cash back health care scheme rpc Spirit: A corporate culture that is better than the others - it just is! Our employees describe us as open, dynamic, friendly and appreciative. We have a strict "no jerks" policy. Decision-making processes are short and hierarchies are flat. Further training & prospects Prospects beyond your next career step: At rpc, you can build on your strengths in line with your interests, take on responsibility quickly, and actively shape the company's development, supported by our in-house rpc Academy. Please click APPLY to submit your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Training Delivery & Account Manager, Training Project Manager, L&D Consultant, Learning and Development Manager, Project Manager - Training may also be considered for this role.
May 13, 2026
Full time
Job Title: UK & IRE Training Manager Location: Hybrid, Farnborough (2-3 days in office/ onsite) Salary: Competitive Job type : Full time, Permanent Working Hours: 40 hours per week, Monday-Friday Application Deadline : 22 May 2026 Who We Are: rpc - The Retail Performance Company is the consultancy for the entire journey towards customer-oriented transformation: from customer-centric strategy, through customer experience design, data analytics to people empowerment and performance management. Our mission is to support our clients with holistic solutions from strategy to implementation from a single source. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers. rpc was founded in 2013 as a joint venture of BMW Group and H&Z AG and has over 450 employees in twelve countries. Your Tasks Oversee and manage training related projects across multiple brands and clients, ensuring both operational and financial excellence. Lead & manage budget planning for training programmes, including offer preparation, margin management, goal setting, milestone tracking, and overall project delivery. Serve as the primary point of contact for clients, coordinating project activities, providing expert guidance, and ensuring high quality service and client satisfaction. Manage resource allocation for training initiatives and facilitate workshops, training sessions, and program activities. Present project updates, training results, and key insights to stakeholders and clients. Negotiate terms and agreements with external training partners and clients to support project objectives. Oversee outgoing invoices and validate invoices from external training providers. Provide professional leadership to project team members and, where applicable, support their development. Foster strong engagement and motivation within the project team to ensure the successful delivery of training initiatives. Your Profile: Completed degree in business administration, social sciences or a comparable field of study Several years of professional experience in training and development, continuing education, project management, or event management. Proven track record in managing complex projects and providing high quality support to external clients. Strong collaborative mindset with excellent communication skills and the ability to remain composed and professional in challenging situations. Demonstrated commitment to service excellence, quality standards, and a high level of responsibility. Fast learner with strong organizational capabilities and an entrepreneurial, solution oriented approach. Reliable team contributor with a proactive attitude and a high level of initiative. Why Join Us? Our work is customer-centric, interdisciplinary, and international. We wholeheartedly support our clients throughout all project phases, from strategy development to execution and steering. rpc is represented in twelve countries worldwide. Collaboration between our offices makes working at rpc an especially enriching intercultural experience. Opportunity to work with high-quality clients on impactful projects Supportive and collaborative consultancy culture Access to ongoing professional development and mentoring 25 days annual leave (plus Bank Holidays) Pension Plan Private Healthcare Cash back health care scheme rpc Spirit: A corporate culture that is better than the others - it just is! Our employees describe us as open, dynamic, friendly and appreciative. We have a strict "no jerks" policy. Decision-making processes are short and hierarchies are flat. Further training & prospects Prospects beyond your next career step: At rpc, you can build on your strengths in line with your interests, take on responsibility quickly, and actively shape the company's development, supported by our in-house rpc Academy. Please click APPLY to submit your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Training Delivery & Account Manager, Training Project Manager, L&D Consultant, Learning and Development Manager, Project Manager - Training may also be considered for this role.
Job Title: Support Ticket & Case Escalation Consultant Location: Hybrid, Farnborough (3 days in office) Salary: Competitive Job type : Full time, Permanent Working Hours: 40 hours per week, Monday-Friday Application Deadline : 22nd May 2026 At rpc UK, we partner with leading automotive and retail organisations to drive performance across their networks. We are looking for an insight-driven professional to support ticket management, escalation handling, and continuous improvement initiatives for our client operations. You will play a key role in enabling our clients to reduce support demand, resolve issues faster, and build more resilient support processes across their network. This role combines operational excellence with advisory capability leveraging data, retail insight, and stakeholder collaboration to enhance service performance, resolve systemic issues, and reduce support demand across the network. Key Responsibilities: Oversee and optimise the management of support tickets within UK local queues, with a focus on Business and Financial Services within a retail network. Ensure full visibility and ownership of ticket pipelines, including cross-functional dependencies, to drive timely and effective resolution. Apply a structured, performance-driven approach to prioritisation and workload management, aligned to client SLAs and business objectives. Own the end-to-end escalation process, ensuring high-priority issues impacting retailer performance are resolved swiftly and effectively. Act as a key interface between retailers, central support teams, and client stakeholders-facilitating clear communication and alignment. Proactively identify escalation patterns and advise on preventative measures to minimise future disruption. Strengthen collaboration across the support ecosystem to improve responsiveness and accountability. Analyse support ticket data to uncover trends, recurring issues, and performance gaps across the retail network. Translate insights into clear, actionable recommendations that support both operational and strategic decision-making. Contribute to the development of guidance, training materials, and process enhancements to improve retailer capability and reduce ticket volumes. Support wider performance initiatives aligning with European targets and driving measurable impact in the UK market. About you: Key Skills & Experience: Experience in a consulting, advisory, or performance improvement role, ideally within automotive and customer support environments Strong understanding of support operations and the challenges faced by frontline teams Excellent stakeholder management skills, with the ability to influence both clients and internal teams Analytical mindset with the ability to convert data into meaningful business insights Structured problem-solving approach with a focus on delivering measurable outcomes Strong communication and presentation skills, with a client-centric mindset Benefits: Private Healthcare Medical Cash Plan Life Assurance Please click APPLY to submit your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Case Escalation Specialist, Support Ticket Assistant may also be considered for this role.
May 01, 2026
Full time
Job Title: Support Ticket & Case Escalation Consultant Location: Hybrid, Farnborough (3 days in office) Salary: Competitive Job type : Full time, Permanent Working Hours: 40 hours per week, Monday-Friday Application Deadline : 22nd May 2026 At rpc UK, we partner with leading automotive and retail organisations to drive performance across their networks. We are looking for an insight-driven professional to support ticket management, escalation handling, and continuous improvement initiatives for our client operations. You will play a key role in enabling our clients to reduce support demand, resolve issues faster, and build more resilient support processes across their network. This role combines operational excellence with advisory capability leveraging data, retail insight, and stakeholder collaboration to enhance service performance, resolve systemic issues, and reduce support demand across the network. Key Responsibilities: Oversee and optimise the management of support tickets within UK local queues, with a focus on Business and Financial Services within a retail network. Ensure full visibility and ownership of ticket pipelines, including cross-functional dependencies, to drive timely and effective resolution. Apply a structured, performance-driven approach to prioritisation and workload management, aligned to client SLAs and business objectives. Own the end-to-end escalation process, ensuring high-priority issues impacting retailer performance are resolved swiftly and effectively. Act as a key interface between retailers, central support teams, and client stakeholders-facilitating clear communication and alignment. Proactively identify escalation patterns and advise on preventative measures to minimise future disruption. Strengthen collaboration across the support ecosystem to improve responsiveness and accountability. Analyse support ticket data to uncover trends, recurring issues, and performance gaps across the retail network. Translate insights into clear, actionable recommendations that support both operational and strategic decision-making. Contribute to the development of guidance, training materials, and process enhancements to improve retailer capability and reduce ticket volumes. Support wider performance initiatives aligning with European targets and driving measurable impact in the UK market. About you: Key Skills & Experience: Experience in a consulting, advisory, or performance improvement role, ideally within automotive and customer support environments Strong understanding of support operations and the challenges faced by frontline teams Excellent stakeholder management skills, with the ability to influence both clients and internal teams Analytical mindset with the ability to convert data into meaningful business insights Structured problem-solving approach with a focus on delivering measurable outcomes Strong communication and presentation skills, with a client-centric mindset Benefits: Private Healthcare Medical Cash Plan Life Assurance Please click APPLY to submit your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Case Escalation Specialist, Support Ticket Assistant may also be considered for this role.
Job Title: UK & IRE Junior Consultant - Automotive Location: Hybrid, Farnborough (2 days in office) Salary: Competitive Job type : Full time, Permanent Working Hours: 40 hours per week, Monday-Friday About Us: The Retail Performance Company is the consulting firm for the entire journey towards a customer-oriented transformation: from customer-centric strategy, through customer experience design, data analytics, to people empowerment and performance management. We have made it our mission to support our clients with holistic solutions from strategy to implementation from a single source. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers. The Opportunity: We are seeking a proficient and dynamic Junior Consultant to join our team for an exciting assignment with one of our industry leading corporate clients within the automotive sector. This role requires a proactive professional with proven experience coordinating multiple projects to tight deadlines, delivering a first class and focused approach within a fast paced environment. Automotive Aftersales experience is essential. You will have the opportunity to work on site (and remotely) with a global organisation, contributing to key projects and initiatives that drive corporate business transformation. Key Responsibilities: Provide comprehensive stakeholder support and lead project coordination activities (reporting is a minor element of the role). Support ad hoc tasks and events. Collaborate with cross functional teams (internally and externally) to ensure successful project outcomes. Contribute to actionable recommendations and implementation plans. Provide stakeholders with timely access to reports to support customer facing meetings. Maintain momentum across ongoing projects, ensuring actions are tracked and progressed effectively. Coordinate engagement and participation across the wider Aftersales team. Communicate proactively with stakeholders to highlight progress, issues, and proposed solutions. What We're Looking For: Requirements: Experience in consulting, strategy, or relevant corporate roles within automotive aftersales Strong organisational, numerical and time-management abilities Strong analytical and problem-solving abilities, with the capacity to assess complex situations and develop effective solutions Ability to coordinate complex projects while meeting strict deadlines Excellent communication and stakeholder management abilities Proven ability to adapt quickly and work independently in dynamic environments Familiarity with Microsoft Office Professional Products Advanced Excel Proficiency Previous experience working with multinational corporations Qualifications / Education: Bachelor's degree in Business Administration, Economics, or a related field Fluent in English Why Join Us? Our work is customer-centric, interdisciplinary, and international. We wholeheartedly support our clients throughout all project phases, from strategy development to execution and steering. rpc is represented in twelve countries worldwide. Collaboration between our offices makes working at rpc an especially enriching intercultural experience. Benefits Include: Opportunity to work with high-quality clients on impactful projects Supportive and collaborative consultancy culture Access to ongoing professional development and mentoring 25 days annual leave (plus Bank Holidays) Pension Plan Private Healthcare Cash back health care scheme Please click APPLY to submit your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Junior Consultant, Automotive Project Consultant, Strategy Consultant, Corporate Automotive Aftersales, Automotive Aftersales, Project Manager, may also be considered for this role.
Apr 30, 2026
Full time
Job Title: UK & IRE Junior Consultant - Automotive Location: Hybrid, Farnborough (2 days in office) Salary: Competitive Job type : Full time, Permanent Working Hours: 40 hours per week, Monday-Friday About Us: The Retail Performance Company is the consulting firm for the entire journey towards a customer-oriented transformation: from customer-centric strategy, through customer experience design, data analytics, to people empowerment and performance management. We have made it our mission to support our clients with holistic solutions from strategy to implementation from a single source. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers. The Opportunity: We are seeking a proficient and dynamic Junior Consultant to join our team for an exciting assignment with one of our industry leading corporate clients within the automotive sector. This role requires a proactive professional with proven experience coordinating multiple projects to tight deadlines, delivering a first class and focused approach within a fast paced environment. Automotive Aftersales experience is essential. You will have the opportunity to work on site (and remotely) with a global organisation, contributing to key projects and initiatives that drive corporate business transformation. Key Responsibilities: Provide comprehensive stakeholder support and lead project coordination activities (reporting is a minor element of the role). Support ad hoc tasks and events. Collaborate with cross functional teams (internally and externally) to ensure successful project outcomes. Contribute to actionable recommendations and implementation plans. Provide stakeholders with timely access to reports to support customer facing meetings. Maintain momentum across ongoing projects, ensuring actions are tracked and progressed effectively. Coordinate engagement and participation across the wider Aftersales team. Communicate proactively with stakeholders to highlight progress, issues, and proposed solutions. What We're Looking For: Requirements: Experience in consulting, strategy, or relevant corporate roles within automotive aftersales Strong organisational, numerical and time-management abilities Strong analytical and problem-solving abilities, with the capacity to assess complex situations and develop effective solutions Ability to coordinate complex projects while meeting strict deadlines Excellent communication and stakeholder management abilities Proven ability to adapt quickly and work independently in dynamic environments Familiarity with Microsoft Office Professional Products Advanced Excel Proficiency Previous experience working with multinational corporations Qualifications / Education: Bachelor's degree in Business Administration, Economics, or a related field Fluent in English Why Join Us? Our work is customer-centric, interdisciplinary, and international. We wholeheartedly support our clients throughout all project phases, from strategy development to execution and steering. rpc is represented in twelve countries worldwide. Collaboration between our offices makes working at rpc an especially enriching intercultural experience. Benefits Include: Opportunity to work with high-quality clients on impactful projects Supportive and collaborative consultancy culture Access to ongoing professional development and mentoring 25 days annual leave (plus Bank Holidays) Pension Plan Private Healthcare Cash back health care scheme Please click APPLY to submit your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Junior Consultant, Automotive Project Consultant, Strategy Consultant, Corporate Automotive Aftersales, Automotive Aftersales, Project Manager, may also be considered for this role.
Job Title: Finance and Operations Assistant Location: Hybrid / Farnborough Salary: Competitive Job type : Full time, Permanent Working Hours: 40 Hours Per Week Application Deadline : 30th April 2026 About Us: The Retail Performance Company (rpc) is a dynamic, fast-growing organisation established in Munich over a decade ago click apply for full job details
Apr 28, 2026
Full time
Job Title: Finance and Operations Assistant Location: Hybrid / Farnborough Salary: Competitive Job type : Full time, Permanent Working Hours: 40 Hours Per Week Application Deadline : 30th April 2026 About Us: The Retail Performance Company (rpc) is a dynamic, fast-growing organisation established in Munich over a decade ago click apply for full job details
