The Welfare Benefits Specialist role is part of SEL Mind's exciting new expansion of one-to-one support delivered through the Southwark Wellbeing Hub . This full-time role will provide in-person support to help clients understand their entitlements and challenge negative benefit decisions. As Welfare Benefits Specialist, you will maintain a caseload of clients with mental health issues, supporting across the full range of welfare benefits. You will work closely alongside an Advice Specialist for non-benefits needs, and with colleagues across the Southwark Wellbeing Hub to ensure joined-up support where needed. The main working site is a community centre in SE17, with regularly-scheduled work in community centres in SE16 and SE5. As a key part of expanding equitable access to specialist advice, the role will work across the Borough of Southwark, meeting people across a variety of voluntary and statutory sites. Organisation and communication are vital to good case management, so you should have strong planning and prioritisation skills and be able to work independently and flexibly. The role will involve: Ensuring excellent case management across the full range of welfare benefits to a caseload of people with mental health problems, with regular case reviews Supporting clients including income-maximisation, calculating benefit entitlement, drafting or writing letters, negotiating with third parties, and preparing/presenting cases to tribunals and courts as appropriate Maintaining effective communication with SWH teams to support clear pathways into other services, delivering a joined up service Ensure that all casework conforms to accepted high quality advice provision including well-organised written records, conflict of interest checks, and a key dates system Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check. Closing date: Wednesday 6th May (11:59pm) Likely interview date: Friday 15th May We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications. About Us SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support. SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that s part of who you are. Read more about staff benefits and why staff love working here on our website.
Apr 24, 2026
Full time
The Welfare Benefits Specialist role is part of SEL Mind's exciting new expansion of one-to-one support delivered through the Southwark Wellbeing Hub . This full-time role will provide in-person support to help clients understand their entitlements and challenge negative benefit decisions. As Welfare Benefits Specialist, you will maintain a caseload of clients with mental health issues, supporting across the full range of welfare benefits. You will work closely alongside an Advice Specialist for non-benefits needs, and with colleagues across the Southwark Wellbeing Hub to ensure joined-up support where needed. The main working site is a community centre in SE17, with regularly-scheduled work in community centres in SE16 and SE5. As a key part of expanding equitable access to specialist advice, the role will work across the Borough of Southwark, meeting people across a variety of voluntary and statutory sites. Organisation and communication are vital to good case management, so you should have strong planning and prioritisation skills and be able to work independently and flexibly. The role will involve: Ensuring excellent case management across the full range of welfare benefits to a caseload of people with mental health problems, with regular case reviews Supporting clients including income-maximisation, calculating benefit entitlement, drafting or writing letters, negotiating with third parties, and preparing/presenting cases to tribunals and courts as appropriate Maintaining effective communication with SWH teams to support clear pathways into other services, delivering a joined up service Ensure that all casework conforms to accepted high quality advice provision including well-organised written records, conflict of interest checks, and a key dates system Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check. Closing date: Wednesday 6th May (11:59pm) Likely interview date: Friday 15th May We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications. About Us SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support. SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that s part of who you are. Read more about staff benefits and why staff love working here on our website.
The Counselling Administrator role is key to SEL Mind's exciting new counselling service for Black residents of Southwark, delivered as part of the wider Southwark Wellbeing Hub . This part-time role (2.5 days / 18.5 hours per week) will play an important role in the Wellbeing Hub's provision to the Black community, expanding equitable access to culturally-appropriate support. As Administrator, you will provide front-line support to clients wishing to access the service, screening them, ensuring accurate appointment scheduling, providing information and signposting to other support services as necessary. You'll work closely with the Counselling and Outreach Coordinator to keep up-to-date on other community organisations providing access to relevant, de-colonial approaches to mental health support. The main working site is a community centre in SE5, and the role is at least one day per week in person. You will play a vital role in delivering an efficient, well-run service. Communication and partnership working is vital, so you should be highly organised and able to work independently but collaboratively. The role will involve: Managing the Southwark Wellbeing Hub Counselling inbox and phoneline (along with the Counselling and Outreach Manager) Maintaining the schedule of counselling sessions and Counsellor group supervision, including client appointment reminders and re-scheduling as needed Providing clients with light-touch support by telephone and email Collecting and recording data, including customer feedback, and supporting management with reports This role involves providing culturally specific support to Black clients. Applicants must be able to demonstrate lived experience of, and deep cultural understanding within, Black communities, and the ability to build trust with Black service users. Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check. Closing date: Monday 4th May (11:59pm) Likely interview date: Monday 11th May We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications. About Us SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support. SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that s part of who you are. Read more about staff benefits and why staff love working here on our website.
Apr 24, 2026
Full time
The Counselling Administrator role is key to SEL Mind's exciting new counselling service for Black residents of Southwark, delivered as part of the wider Southwark Wellbeing Hub . This part-time role (2.5 days / 18.5 hours per week) will play an important role in the Wellbeing Hub's provision to the Black community, expanding equitable access to culturally-appropriate support. As Administrator, you will provide front-line support to clients wishing to access the service, screening them, ensuring accurate appointment scheduling, providing information and signposting to other support services as necessary. You'll work closely with the Counselling and Outreach Coordinator to keep up-to-date on other community organisations providing access to relevant, de-colonial approaches to mental health support. The main working site is a community centre in SE5, and the role is at least one day per week in person. You will play a vital role in delivering an efficient, well-run service. Communication and partnership working is vital, so you should be highly organised and able to work independently but collaboratively. The role will involve: Managing the Southwark Wellbeing Hub Counselling inbox and phoneline (along with the Counselling and Outreach Manager) Maintaining the schedule of counselling sessions and Counsellor group supervision, including client appointment reminders and re-scheduling as needed Providing clients with light-touch support by telephone and email Collecting and recording data, including customer feedback, and supporting management with reports This role involves providing culturally specific support to Black clients. Applicants must be able to demonstrate lived experience of, and deep cultural understanding within, Black communities, and the ability to build trust with Black service users. Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check. Closing date: Monday 4th May (11:59pm) Likely interview date: Monday 11th May We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications. About Us SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support. SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that s part of who you are. Read more about staff benefits and why staff love working here on our website.
The Counselling and Outreach Coordinator role is key to SEL Mind's exciting new counselling service for Black residents of Southwark, delivered as part of the wider Southwark Wellbeing Hub . This full-time role will shape the Wellbeing Hub's provision to the Black community, expanding equitable access to culturally-appropriate support. As Coordinator, you will provide initial clinical assessments to prospective service users and coordinate a small pool of Trainee Counsellors, expanding future access to Black-led counselling. You'll line manage an Administrator who is responsible for scheduling and other practical elements of the service. You'll also work closely in partnership with community organisations to ensure relevant, de-colonial approaches, including maintaining a delivery partnership with Black Psychotherapy. The main working site is a community centre in SE5, and the community outreach work involves regular travel across the borough. You will play a vital role in building community trust, ensuring that we are creating routes into the service and continually seeking and implementing feedback. We are seeking a qualified therapist who is passionate about improving Black people's access to early mental health support. Relationships and partnership working is vital, so you should be able to work independently but collaboratively, to be proactive and show initiative. The role will involve: Undertaking skilled assessments of client needs and risks, taking into account the nature and complexity of presenting needs and suitability for short-term therapeutic work Recruiting and training volunteer Counsellors, ensuring trauma-informed work integrating spirituality and cultural values, using creative therapeutic modalities, and maintaining therapeutic relationships that honour diverse healing approaches Maintaining a live engagement strategy and actively reaching out with physical presence to grassroots organisations, faith groups, community centres, cultural associations, and spaces for people experiencing difficult situations including e.g. food banks and advice/advocacy organisations Contributing to the development and continuous improvement of the service, bringing recommendations to support the SWH's inclusivity and best practice This role involves providing culturally specific support to Black clients. Applicants must be able to demonstrate lived experience of, and deep cultural understanding within, Black communities, and the ability to build trust with Black service users. Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check. Closing date: Thursday 7th May (11:59pm) Likely interview date: Monday 18th May We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications. About Us SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support. SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that s part of who you are. Read more about staff benefits and why staff love working here on our website.
Apr 24, 2026
Full time
The Counselling and Outreach Coordinator role is key to SEL Mind's exciting new counselling service for Black residents of Southwark, delivered as part of the wider Southwark Wellbeing Hub . This full-time role will shape the Wellbeing Hub's provision to the Black community, expanding equitable access to culturally-appropriate support. As Coordinator, you will provide initial clinical assessments to prospective service users and coordinate a small pool of Trainee Counsellors, expanding future access to Black-led counselling. You'll line manage an Administrator who is responsible for scheduling and other practical elements of the service. You'll also work closely in partnership with community organisations to ensure relevant, de-colonial approaches, including maintaining a delivery partnership with Black Psychotherapy. The main working site is a community centre in SE5, and the community outreach work involves regular travel across the borough. You will play a vital role in building community trust, ensuring that we are creating routes into the service and continually seeking and implementing feedback. We are seeking a qualified therapist who is passionate about improving Black people's access to early mental health support. Relationships and partnership working is vital, so you should be able to work independently but collaboratively, to be proactive and show initiative. The role will involve: Undertaking skilled assessments of client needs and risks, taking into account the nature and complexity of presenting needs and suitability for short-term therapeutic work Recruiting and training volunteer Counsellors, ensuring trauma-informed work integrating spirituality and cultural values, using creative therapeutic modalities, and maintaining therapeutic relationships that honour diverse healing approaches Maintaining a live engagement strategy and actively reaching out with physical presence to grassroots organisations, faith groups, community centres, cultural associations, and spaces for people experiencing difficult situations including e.g. food banks and advice/advocacy organisations Contributing to the development and continuous improvement of the service, bringing recommendations to support the SWH's inclusivity and best practice This role involves providing culturally specific support to Black clients. Applicants must be able to demonstrate lived experience of, and deep cultural understanding within, Black communities, and the ability to build trust with Black service users. Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check. Closing date: Thursday 7th May (11:59pm) Likely interview date: Monday 18th May We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications. About Us SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support. SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that s part of who you are. Read more about staff benefits and why staff love working here on our website.
