Motor Insurers' Bureau

About MIB At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that s accomplished, we re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives. About the role Are you a technology leader who is passionate about building high-performing teams, modern platforms and resilient digital services that make a real difference? At Motor Insurers' Bureau (MIB), we're on an ambitious transformation journey, and we're looking for a Head of Cloud & Infrastructure to shape and lead the technology foundations that support our critical services. This is a unique opportunity to combine strategic leadership with hands-on influence, driving the evolution of our cloud, infrastructure and workplace technology capabilities while enabling innovation across the organisation. You'll play a pivotal role in creating a secure, scalable and reliable technology environment, providing leadership across cloud, infrastructure, networks, endpoints and platform engineering. You'll own the strategy, governance and continuous improvement of our Microsoft ecosystem, including Microsoft 365, SharePoint Online, Teams, OneDrive, Entra ID, Power Platform and Microsoft 365 Copilot, ensuring our platforms remain resilient, well-governed and ready to support MIB's future ambitions. Working closely with Technology, Data and AI teams, you'll help establish the digital foundations that enable MIB to become increasingly data-driven, customer-focused and innovative. This is an opportunity to drive meaningful change, influence technology strategy at an organisational level and build a culture of operational excellence, collaboration and continuous improvement. If you're excited by leading through transformation, developing talented teams and creating technology services that people can depend on every day, we'd love to hear from you. Key responsibilities Own the Phase 1 cloud and infrastructure capability build, including the strategy, roadmap, operating model and delivery plan for cloud, infrastructure, network, endpoint and platform services. Stabilise core platforms by improving resilience, availability, observability, capacity management, lifecycle planning and operational supportability. Ensure all infrastructure and cloud changes are designed, assessed, implemented and evidenced in line with security, audit, architecture, resilience and service management standards. Lead platform engineering practices including Infrastructure as Code, automation, monitoring, deployment pipelines, configuration control and repeatable operational patterns. Maintain clear technical ownership, third-line support accountability, escalation paths and handover points into Service Management and Service Desk operations. Work with Information Security, Architecture and Service Management to evidence patching, vulnerability remediation, privileged access controls, disaster recovery readiness and endpoint risk management. Manage internal engineers, technical specialists and third-party partners to deliver reliable, secure, standardised and supportable platform services. Provide performance, risk, capacity, resilience, cost and change-readiness reporting to support prioritisation, investment decisions and executive assurance. Skills and Experience Significant experience leading cloud, infrastructure, platform engineering or technology operations teams in a regulated, service-critical or resilience-focused environment. Strong practical knowledge of Microsoft Azure, hybrid infrastructure, networking, endpoint management, monitoring, backup, disaster recovery and operational tooling. Experience of Infrastructure as Code, automation, DevOps ways of working, secure engineering practices and controlled change delivery. Strong understanding of ITIL/service management, incident, problem and change processes, supplier delivery and operational resilience expectations. Ability to manage technical risk, platform lifecycle, supplier performance, audit evidence, cost control and cross-functional dependencies. Strong leadership, communication and stakeholder management skills, with the ability to explain platform risk, resilience, investment needs and change-readiness to senior stakeholders.