Vivienne Westwood Ltd.

The Ecommerce Digital Asset Upload Admin will assist in a variety of areas within the E-commerce production process. The role will involve working with creative teams on a wide range of daily duties and seasonal projects, offering a unique learning opportunity and insight for personal development. This position is available for someone who is truly passionate about fashion and E-commerce and willing to learn as part of a creative team, but also has a strongly analytical mindset. This ole is full time on a 12 month Fixed term contract. KEY RESPONSIBILITIES Support day-to-day E-commerce Studio administration, digital organisation, and project workflows across both B2C and B2B channels. Support Image Archivist and Image & Content Coordinator with efficient classification of digital records, image asset libraries and server archives. Support with maintaining and developing studio collection checklists, product trackers and Dropbox for timely asset upload. Act as main point of contact for the Studio for digital upload and accurate naming of digital assets across both B2C and B2B channels, across all website regions. Responsible for adding detailed colour attribute to each product for efficient categorisation on the storefront. Work with Ecommerce Studio team to ensure the successful delivery of creative projects, across both photography and image retouch. Additional daily tasks set by coordinators or Studio management, like creation of shootlists, support with asset naming on set during live capture and ownership of all areas pertaining to Asset Management within Studio Productivity tool. PROFILE & KEY SKILLS Computer literate, Knowledge of Adobe Office packages and Outlook emailing systems. Knowledge of Excel desirable. Good organizational and communication skills. Data orientated with acute attention to detail and processes. Must be able to adapt to daily changes and be self-motivated. Fluency in both spoken and written English is essential. (Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role) BENEFITS Staff discounts Training Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.) Perkbox membership: access to a wide range of perks, discounts, and wellness resources Cycle to work scheme Generous annual leave allowance Pension Scheme Opportunity to develop new skills and progress in your career Opportunity to work for a company that cares and believes in its people and the environment Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this link

Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the environment, and our core values - Gaia, Quality not Quantity, Activism, Culture & Heritage - guide us daily. If you share our passion for creativity, sustainability, and innovation, we'd love to hear from you. ABOUT THE ROLE We are excited to offer an opportunity for a Performance Marketing Specialist to join our Digital Marketing team on a full-time basis for 12 months. This role will be based in our Battersea office. The Performance Marketing Specialist will be responsible for leading the strategy and execution of ROAS-driven campaigns across PPC, Google Shopping (including product feed optimisation), Paid Social, and Affiliate Marketing. The ideal candidate has a highly analytical, mathematical mindset with proven experience in campaign optimisation, and a strong understanding of attribution methodologies. This role requires someone comfortable turning data into actionable strategies. The long-term plan for this role is to gradually move all the performance campaigns in-house. KEY REPSONSIBILITIES 1. Performance Strategy & Agencies management In collaboration with the Head of Digital, lead and manage the agency in optimising campaigns across Google Ads including Google Shopping. In-house run and optimise campaigns across Meta (Facebook/Instagram) In-house run and optimise campaigns on Pinterest and TikTok Continuously refine campaign targeting, bidding strategies, and budgets to maximize ROAS and lower CAC. Serve as the primary point of contact for the performance marketing agencies to ensure campaigns are executed effectively and meet performance targets. Align agency efforts with the brand's business objectives, ensuring consistent messaging and adherence to the luxury brand positioning. Provide clear briefs and KPIs, continuously evaluating agency output, identifying opportunities for improvement, and ensuring ROAS and other KPIs optimization. Work alongside the creative, merchandising, and e-commerce teams to ensure campaigns are aligned with seasonal collections, product launches, and promotional initiatives. 2. Feed Optimization & Management Make sure our product feeds are optimised to improve overall performance of our Google Shopping campaigns Lead the agency responsible for running our feed management platforms to ensure feeds are accurate, clean, and fully optimized for performance, with the plan of running this activity fully in house eventually. Collaborate with the ecommerce merchandising team to align feed content (titles, descriptions, images, and custom labels) with marketing priorities and seasonal trends. Lead the agency in implementing best practices to improve feed quality score and maximize impressions and conversions. 3. Campaign Analysis, Data Visualization & Insights In collaboration with the Website and Data Analyst, develop and implement a robust data-driven marketing measurement framework In collaboration with the Website and Data Analyst, utilise Google Analytics (GA4) or Looker Studio to build performance dashboards and deliver real-time campaign insights. Analyse campaign data to uncover trends, identify growth opportunities, and deliver data-backed strategies. This includes CR optimisation in collaboration with the ecommerce team. Measure, report, and present critical KPIs such as ROAS, CLV, CAC, and feed performance. With the support of the IT department, explore possibilities of leveraging our Power BI to build insightful reports to support the wider business. 4. Affiliate Marketing Management Work alongside the digital team to drive the performance of affiliate programs by onboarding and managing partnerships to deliver incremental growth Monitor affiliate performance, negotiate partnerships, and implement strategies to optimize ROI. (Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role) PROFILE & KEY SKILLS 4+ years of hands-on experience in performance marketing with a strong focus on PPC, Google Shopping, Paid Social, and Affiliate Marketing. Previous experience in the luxury fashion or retail industry Hands-on experience with feed optimization Technical Skills: Hands-on expertise with Google Ads, Meta Ads Manager, Google Shopping, and affiliate marketing platforms. Understanding of feed management and optimization for Google Shopping and dynamic product ads. Strong analytical skills and proficiency with Google Analytics (GA4), and Excel for reporting and insights. Understanding of attribution models, customer funnels, and key growth metrics (e.g., ROAS, CAC, CLV). Analytical & Strategic Mindset: Exceptional numerical and analytical abilities with a focus on turning complex data into actionable strategies. Proven experience building performance dashboards and visualizing data to drive decision-making. Soft Skills: Strong problem-solving skills, attention to detail, and ability to work in a fast-paced, data-driven environment. Excellent communication skills and ability to collaborate with internal teams and external partners Bonus Skills: Experience with Salesforce Experience with Power BI Experience with data feed management tools BENEFITS Staff discounts Training Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.) Perkbox membership: access to a wide range of perks, discounts, and wellness resources Cycle to work scheme Generous annual leave allowance Pension Scheme Opportunity to develop new skills and progress in your career Opportunity to work for a company that cares and believes in its people and the environment Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this link

Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the environment, and our core values - Gaia, Quality not Quantity, Activism, Culture & Heritage - guide us daily. If you share our passion for creativity, sustainability, and innovation, we'd love to hear from you. ABOUT THE ROLE We are excited to offer an opportunity for an Ecommerce Manager to join our Ecommerce team on a full-time basis for 12 months. This role will be based in our Merton office. Oversees the overall e-commerce strategy, operations, and performance. Responsible for driving sales and improving customer experience. KEY REPSONSIBILITIES Responsible for the development and maintenance of the New Ecommerce Japan website locale Acting as the main point of contact for all B2C Japan locale e-commerce operations, overseeing both front-end and back-end website management, supply chain, fulfilment and customer service. Managing Japan partner instructions and guidelines, coordinating activities related to Japan locale operations to ensure seamless collaboration and execution. Monitoring, tracking, and reporting on all Japan locale revenue, sales, and expected targets, ensuring key milestones for online revenue are met. Conducting competitor benchmarking to analyse market positioning, pricing strategies, and promotional tactics within the Japan e-commerce landscape. Managing the day-to-day operations of Japan ecommerce team, prioritizing workloads according to business needs while ensuring optimal website performance. Overseeing the execution of website merchandising assets and data management, ensuring seamless delivery and adherence to project timelines. Tracking and analysing sales performance, conversion rates, and other key business metrics, providing insights for future performance and strategies. Conducting site audits and implementing initiatives to improve the online shopping experience, focusing on customer experience (CX) and user experience (UX). Collaborating closely with the Buying and Commercial teams to align on trading strategies and optimize the online product offerings. Managing relationships with internal and external stakeholders, ensuring clear communication regarding project status and operational activities. Responsible for the maintenance of online processes and guidelines for the internal website teams and Japanese partners. (Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role) PROFILE & KEY SKILLS 7 Years experience Management: Strong leadership experience with a track record of successful team and project management. Technical Expertise: Proficient in B2C platforms, Salesforce Commerce Cloud (SFCC), HTML, XML, and SEO. Analytical Skills: Extensive experience in data reporting and analysis using SAP and Excel to inform strategic decisions. Design & Customer Experience: Expertise in UI, UX, and Customer Experience (CX) to enhance user engagement and satisfaction. Japanese (Mandatory)/ Chinese (Preferred but not essential)/ English (Mandatory) BENEFITS Staff discounts Training Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.) Perkbox membership: access to a wide range of perks, discounts, and wellness resources Cycle to work scheme Generous annual leave allowance Pension Scheme Opportunity to develop new skills and progress in your career Opportunity to work for a company that cares and believes in its people and the environment Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this link

Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the environment, and our core values - Gaia, Quality not Quantity, Activism, Culture & Heritage - guide us daily. If you share our passion for creativity, sustainability, and innovation, we'd love to hear from you. ABOUT THE ROLE We are excited to offer an opportunity for a Ecommerce System Administrator to join our Ecommerce team on a full-time basis for 12 months. This role will be based in our Merton office. Overseeing the comprehensive enrichment, optimization, and management of digital assets and product data to guarantee precise, consistent, and robust data feeds across multiple online platforms and system environments, ensuring alignment with organizational standards and operational excellence. KEY REPSONSIBILITIES Manage and oversee the B2C enrichment, and maintenance of digital assets across systems including PLM, DAM, PIM, SFCC platforms for B2C Japan locale and supporting APAC territories. Ensure the accuracy, consistency, and integrity of information across systems for digital assets, Develop and manage controls for seasonal and evergreen digital assets across category lines to ensure timely updates and strategic alignment with upload deadlines and website activities. Synchronise with the studio production team and Japanese stakeholders to manage publishing feeds and ensure timely updates and correct enrichment according to checklist and frequency. Monitor and manage digital assets across systems, ensuring proper organisation, tagging, and retrievability of images and other media. Carry out regular audits to ensure efficient version control Monitor system performance and troubleshoot issues related to product data and asset management, ensuring minimal downtime and efficient operation. Collaborate with cross-functional teams to gather requirements and integrate new product information, images, and assets into existing systems. Perform regular audits of product data and digital assets to maintain accuracy and compliance with internal standards. including images, coding, and text. Document system configurations, processes, and best practices for reference and team training. Stay updated with the latest trends and best practices in product data and digital asset management to enhance operational efficiency. (Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role) PROFILE & KEY SKILLS Experience: 2 years in Asset Management and Data Input Tools and Technologies: Product Lifecycle Management (PLM) Digital Asset Management (DAM) Product Information Management (PIM) HTML, XML SAP Excel Salesfrce Commerce Cloud (SFCC) APIs Japanese (Mandatory) / Chinese (Preferred but not essential) / English (Mandatory) BENEFITS Staff discounts Training Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.) Perkbox membership: access to a wide range of perks, discounts, and wellness resources Cycle to work scheme Generous annual leave allowance Pension Scheme Opportunity to develop new skills and progress in your career Opportunity to work for a company that cares and believes in its people and the environment Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this link

Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the environment, and our core values - Gaia, Quality not Quantity, Activism, Culture & Heritage - guide us daily. If you share our passion for creativity, sustainability, and innovation, we'd love to hear from you. ABOUT THE ROLE We are excited to offer an opportunity for an Ecommerce Customer Service Supervisor to join our Ecommerce team on a full-time basis for 12 months. This role will be based in our Merton office. Critical for overseeing operations of the customer service team and operations in place for handling inquiries, complaints, and support, ensuring a positive customer experience, retention and service performance. KEY REPSONSIBILITIES Overseeing the customer service Japan team operations, monitoring team performance metrics and providing feedback and training to improve service quality and customer satisfaction. Developing and implementing VW customer service policies and procedures to ensure efficiency and effectiveness in handling inquiries and issues. Monitoring and reporting on order generation and order fulfilment across localised warehouse and carrier functions. Tracking of order process exceptions measuring the online order flow to ensure timely and accurate order fulfilment. Working collaboratively with IT and systems integration (SI) teams to identify and enhance internal system performance and efficiency related to customer order fulfilment, tracking, and processing. Collaborating with UK and Japan stakeholders, including logistics and sales, to address customer service concerns to improve operations and localised service delivery. Analysing customer feedback and trends to identify areas for improvement in products and services. Managing escalated customer issues, providing solutions, and ensuring timely resolution. Supporting the development of training programs and materials for customer service staff to enhance product knowledge and service skills. Staying updated on industry trends and best practices in e-commerce customer service to continually enhance our operations. (Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role) PROFILE & KEY SKILLS 5 Years of experience Proficient in Salesforce Service Cloud, Order Management Systems (OMS), and SAP Skilled in leveraging advanced Excel capabilities to analyse data and streamline operations Ecommerce Customer Experience (CX): Over five years of experience in B2C order management and fulfilment. Salesforce Service Cloud & OMS: Expertise in managing customer interactions and order processes. SAP: Skilled in integrating systems for efficient operations. Advanced Excel: Proficient in data analysis, reporting, and process optimization. UX/UI: Strong focus on enhancing user interfaces and customer interactions to drive engagement. Japanese (Mandatory)/ Chinese (Mandatory)/ English (Mandatory) BENEFITS Staff discounts Training Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.) Perkbox membership: access to a wide range of perks, discounts, and wellness resources Cycle to work scheme Generous annual leave allowance Pension Scheme Opportunity to develop new skills and progress in your career Opportunity to work for a company that cares and believes in its people and the environment Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this link

Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you're interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides a excellent benefits package to support its employees, keep reading . Vivienne Westwood is looking for an Assistant Manager to join our team based in the Nottingham Store. You will join us on a full time, permanent basis. KEY RESPONSIBILITIES Demonstrate a strong awareness of the business within the framework of defined brand objectives and KPIs Handle issues in a timely manner according to company policies and operational procedures Provide regular feedback to the Retail Area Manager regarding store performance and other store operative issues Achieve store budget and optimise sell-out within the budget provided Manage all cash and credit card handling and banking procedures according to company guidelines Ensure that product deliveries and movements are processed according to company stock management guidelines Be responsible for the good image of the store, always ensuring it is clean and well maintained according to the company visual merchandising standards Lead by example, acting as a role model for the team Coach and train the staff to improve the business performance WHAT WE ARE LOOKING FOR IN OUR ASSISTANT MANAGER: Have between 2 and 5 years of experience in a luxury retail business as a manager or assistant manager Have strong experience in managing, developing and motivating a sales team Have excellent communication skills (both verbal and non-verbal) and be able to meet and exceed customers' expectations every time (Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role) BENEFITS Commission/Bonus Uniform allowance Staff discounts Training Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.) Cycle to work scheme Generous annual leave allowance Pension Scheme Perkbox membership: access to a wide range of perks, discounts, and wellness resources Opportunity to develop new skills and progress in your career Opportunity to work for a company that cares and believes in its people and the environment Applications may close before the deadline, so please apply early to avoid disappointment. Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this link

Vivienne Westwood is one of the most iconic British Fashion Brands that cares and believes in its people and the environment. If you're interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides an excellent benefits package to support its employees, keep reading . Vivienne Westwood is looking for a Store Manager to join the Retail Team in the First ever Vivienne Westwood store WORLD END on a full-time basis. We are offering a base salary of £36,000 and above depending on experience. KEY RESPONSIBILITIES Store keyholder - opening and closing the store Preparing daily, weekly and monthly reports regarding store performance Cashing up the till and other banking duties Providing excellent customer service Being the point of contact for any staff or customer issues Resolving customer complaints in a timely manner Processing product deliveries and movements on RetailPro Participating in annual stock takes as well as carrying out line checks throughout the year Processing mail orders, stock transfers, stock deliveries Merchandising the shop floor Supervising and motivating staff Coaching and training staff Store Social Media Management Supporting Store Manager in daily operations as well as any ad hoc duties Addressing staff performance issues with company policies and procedures. Executing disciplinary actions when necessary. Event management - Marketing and Promotions Maintaining high standards of visual merchandising. Brand representation Policy and Procedure Compliance PROFILE & KEY SKILLS Computer Literacy - (SAP/Prism/Krunch) Disciplinary Actions Inventory Management Visual Merchandising (Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role) BENEFITS Commission Uniform allowance Staff discounts Training Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.) Cycle to work scheme Generous annual leave allowance Pension Scheme Opportunity to develop new skills and progress in your career Opportunity to work for a company that cares and believes in its people and the environment Applications may close before the deadline, so please apply early to avoid disappointment. Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this link

Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you're interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides an excellent benefits package to support its employees, keep reading . Vivienne Westwood is looking for a Bridal Store Manager to join the Sales team in our Davies Street Store on a full-time basis. We are looking for someone to maximize sales and deliver exceptional customer service, ensuring adherence to company standards, policies, and procedures, with a special focus on the Bridal department. The ideal candidate will represent the Vivienne Westwood brand to the highest standard in all professional activities and customer interactions. Working collaboratively with the Bridal and Couture Department, ensuring seamless operations and outstanding customer satisfaction. KEY RESPONSIBILITIES Store keyholder - opening and closing the store Preparing daily, weekly and monthly reports regarding store performance Cashing up the till and other banking duties Providing excellent customer service Being point of contact for any staff or customer issues Resolving customer complaints in a timely manner Processing product deliveries and stock movements on SAP / PRISM Participating in annual stock takes as well as carrying out line checks throughout the year Processing mail orders, stock transfers, stock deliveries Merchandising the shop floor Having an expert knowledge of couture and bridal samples Training new staff in collection range and how to conduct fitting appointments Conducting fitting appointments, confidently suggesting styles to suit customer's needs Key understanding of which fabrics and colours work best in specific styles and for specific client's needs, body shape and event location Managing client fitting dates and all communication between them and the couture team during the time it takes to complete the gown Ensuring all stock / Samples are represented on the shop floor in the best way, repaired when needed and requesting new samples when appropriate Managing the archive of samples held in the store, booking in and out and keeping track of all associated costs including repairs and dry cleaning Working with the Press/ Marketing teams with all events held by and at the shop Managing and leading the team, providing coaching, training, and regular feedback to ensure high performance, professional development, and a positive working environment Supervising and motivating staff to deliver exceptional performance and maintain a high level of engagement and morale Managing performance and addressing concerns, including identifying and resolving performance issues in line with company policies and procedures to maintain team standards and accountability. Be fully knowledgeable and adhere to all relevant company standards, policies and procedures (including but not limited to Financial, Health & Safety, Security and HR) Supporting Area Manager / Bridal Director with any ad hoc requests PROFILE & KEY SKILLS Excellent customer service skills with a focus on exceeding expectations. Strong sales and target-driven mindset. Knowledgeable about Bridal & Couture products and able to convey this knowledge effectively. Proficient in till operations, including processing refunds, price overrides, and cash handling. Ability to mentor and assist less experienced colleagues. Strong organisational and time-management skills for managing stock and completing customer orders efficiently. Proficient in capturing and managing customer data for marketing purposes. Skilled in resolving customer complaints and maintaining professionalism. Willingness to learn and participate in training events and meetings. Adherence to company policies, including dress code and safety procedures. BENEFITS Commission Uniform allowance Staff discounts Training Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.) Cycle to work scheme Generous annual leave allowance Pension Scheme Perkbox membership: access to a wide range of perks, discounts, and wellness resources Opportunity to develop new skills and progress in your career Opportunity to work for a company that cares and believes in its people and the environment Applications may close before the deadline, so please apply early to avoid disappointment. Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this link