Missoma Ltd
We are looking for a Store Manager who embodies the Missoma experience and has the drive and experience to nurture the team to achieve business goals. Through passionate and focused leadership, you will create a culture within your team that is authentic and collaborative, centred around customer interaction and delivering a one-of-a-kind customer experience. Key Responsibilities Customer Service and Shopfloor: Nurture and develop a culture of exceptional customer experience from the moment customers enter the store through to point of purchase. Through team development and observation and being a Missoma brand ambassador leading by example. Build brand loyalty through our "Customer in store VIP programme" , CRM loyalty programme and engaging with the your local community. Understand the core values and culture of Missoma and reflect these in everything you do. Drive sales in store through Identifying and implementing out of box opportunities to exceed customer expectations. Whilst demonstrating commercial acumen and providing inspiring leadership to your team. Consistently achieve monthly and quarterly set KPI's to achieve business goals. Whilst also ensuring your team are fully versed in the stores KPI's and what is needed to be achieved. Deal with customer complaints effectively and efficiently, referring to senior management where necessary. Create a seamless interaction between our customers and the instore technology. Visual Merchandising Ensure all VM directives from HQ are implemented within the Selfridges London, within the time frame set to the VM standards and the commercial objectives of the store. Ensure the shop floor reflects the brand and concept standards at all times and in doing so is consistently maintained by the entirety of the team. Team Management: Ensure that all new members of staff complete their 30, 60, 90 day Induction programme and are adequately trained on all things Missoma to the required standard. Drive team development, through completing of "Half-Year Check-In" review process in both April and October. As well as conducting regular product, customer service, data capture and any other training programs as required, utilising company training materials. Ensure all team members understand the expectations of their role and are adhering to Missoma company policies and procedures at all times. Address and deal with issues with team members, such as punctuality, dress code and performance seeking advice and support from the People & Culture Manager where needed. Run all in store recruitment processes, in conjunction with your management team utilising the People & Talent team where needed. Operations: Work with Missoma HQ to ensure all stock management polices and procedures are adhered to through leading stock takes, managing deliveries, stock control, audits and cycle counts. Analyse store performance and put forward and implement actions required to achieve business objectives. Facilitate effective communication with peers, colleagues and Missoma HQ teams. Complete store rotas on time and within budget. In addition to this check the Liberty rotas are completed on time, within budget and have enough cover each month. Work with the Senior Commercial Finance Manager to ensure that all payroll files are accurate and completed on time. Maintain all instore files and reporting records, for stock management, personnel and all other instore activities. Selfridges: Foster effective and positive working relationships with team members and managers from all brands surrounding your concession. Convey relevant business information for Missoma and Selfridges to your line manager and relevant HQ teams. Such as but not limited to; promotional calendars, store opening hours, floor management changes and updates and any updates to Selfridges policy and procedures. Ensure all brand and Selfridges store systems and operational procedures are followed accurately. Competencies and Experience 5+ years management experience within a luxury retail environment or high-volume customer facing role. Proven track record of effective selling skills and ability to drive commercial outcomes History of successfully leading and coaching a team, creating an inclusive and collaborative working environment Strong communication, problem-solving, commercial acumen and visual merchandising skills Knowledge of the Demi Fine/Jewellery space (is a plus but not a must) Computer literacy encompassing strong familiarity with Microsoft Office suite Sales-driven, results motivated and goal-oriented Can consistently elevate the customer experience by being; proactive, approachable, positive and engaging. A positive "can do" attitude A passion for Missoma as a brand and our products, as well as an understanding of the Missoma mission and aesthetic.
We are looking for a Store Manager who embodies the Missoma experience and has the drive and experience to nurture the team to achieve business goals. Through passionate and focused leadership, you will create a culture within your team that is authentic and collaborative, centred around customer interaction and delivering a one-of-a-kind customer experience. Key Responsibilities Customer Service and Shopfloor: Nurture and develop a culture of exceptional customer experience from the moment customers enter the store through to point of purchase. Through team development and observation and being a Missoma brand ambassador leading by example. Build brand loyalty through our "Customer in store VIP programme" , CRM loyalty programme and engaging with the your local community. Understand the core values and culture of Missoma and reflect these in everything you do. Drive sales in store through Identifying and implementing out of box opportunities to exceed customer expectations. Whilst demonstrating commercial acumen and providing inspiring leadership to your team. Consistently achieve monthly and quarterly set KPI's to achieve business goals. Whilst also ensuring your team are fully versed in the stores KPI's and what is needed to be achieved. Deal with customer complaints effectively and efficiently, referring to senior management where necessary. Create a seamless interaction between our customers and the instore technology. Visual Merchandising Ensure all VM directives from HQ are implemented within the Selfridges London, within the time frame set to the VM standards and the commercial objectives of the store. Ensure the shop floor reflects the brand and concept standards at all times and in doing so is consistently maintained by the entirety of the team. Team Management: Ensure that all new members of staff complete their 30, 60, 90 day Induction programme and are adequately trained on all things Missoma to the required standard. Drive team development, through completing of "Half-Year Check-In" review process in both April and October. As well as conducting regular product, customer service, data capture and any other training programs as required, utilising company training materials. Ensure all team members understand the expectations of their role and are adhering to Missoma company policies and procedures at all times. Address and deal with issues with team members, such as punctuality, dress code and performance seeking advice and support from the People & Culture Manager where needed. Run all in store recruitment processes, in conjunction with your management team utilising the People & Talent team where needed. Operations: Work with Missoma HQ to ensure all stock management polices and procedures are adhered to through leading stock takes, managing deliveries, stock control, audits and cycle counts. Analyse store performance and put forward and implement actions required to achieve business objectives. Facilitate effective communication with peers, colleagues and Missoma HQ teams. Complete store rotas on time and within budget. In addition to this check the Liberty rotas are completed on time, within budget and have enough cover each month. Work with the Senior Commercial Finance Manager to ensure that all payroll files are accurate and completed on time. Maintain all instore files and reporting records, for stock management, personnel and all other instore activities. Selfridges: Foster effective and positive working relationships with team members and managers from all brands surrounding your concession. Convey relevant business information for Missoma and Selfridges to your line manager and relevant HQ teams. Such as but not limited to; promotional calendars, store opening hours, floor management changes and updates and any updates to Selfridges policy and procedures. Ensure all brand and Selfridges store systems and operational procedures are followed accurately. Competencies and Experience 5+ years management experience within a luxury retail environment or high-volume customer facing role. Proven track record of effective selling skills and ability to drive commercial outcomes History of successfully leading and coaching a team, creating an inclusive and collaborative working environment Strong communication, problem-solving, commercial acumen and visual merchandising skills Knowledge of the Demi Fine/Jewellery space (is a plus but not a must) Computer literacy encompassing strong familiarity with Microsoft Office suite Sales-driven, results motivated and goal-oriented Can consistently elevate the customer experience by being; proactive, approachable, positive and engaging. A positive "can do" attitude A passion for Missoma as a brand and our products, as well as an understanding of the Missoma mission and aesthetic.
Missoma Ltd
Missoma, founded in 2007 by Marisa Hordern, was born from the need for fashion-forward jewellery that was both long-lasting and affordable. Now globally recognised for demi-fine and solid gold pieces, we design every piece in-house at our London studio, crafting them by hand and shipping worldwide. Authentic We stay true to ourselves, valuing open feedback, honest conversations, and conscious sustainability while prioritising our community and the planet. Collaborative We thrive together, valuing every voice, fostering inclusivity, and blending fun with creativity to drive innovation. Entrepreneurial At Missoma, we think big, act boldly, and constantly strive to improve with passion, determination, and a 'can-do' attitude. We are looking for a results driven and passionate Assistant Manager to join our Carnaby Street store. You will be working to drive the store and team forward, through supporting and creating a culture within your team that is authentic and collaborative, centred around customer interaction and delivering a one-of-a-kind customer experience. Key Responsibilities Customer Service and Shopfloor: Be a Missoma ambassador; offer style advice, educate them on the brand and our ethos, share your own personal experiences and honest feedback, while helping each customer choose the right product(s) for them. Provide an exceptional customer experience from the moment customers enter the store through to point of purchase. Develop and nurture relationships with repeat customers, frequently engaging them pre and post shopping visits. Become an expert on all Missoma products, ensuring product knowledge is up to date, thorough and communicated effectively to customers and the store team Understand the core values and culture of Missoma and reflect these in everything you do. Identify and implement out of box opportunities to exceed customer expectations. Ensure the shop floor reflects the brand and concept standards at all times and in doing so is consistently maintained. Deal with customer complaints effectively and efficiently, referring to your Store Manager where necessary. Ensure merchandising is in line with VM standards and the commercial objectives of the store. Create a seamless interaction between our customers and the instore technology. Team Management: Lead the store team in the Store Managers absence, through effective communication with your peers, in store team and Missoma HQ. As well as completing weekly reporting and ad hoc requests from the Head of Wholesale & Retail. Assist the store Manager in, motivating and supporting the store team to reach set KPI's. Assist the Store Manager in team development, through; onboarding team members through the 30, 60, 90 day Induction Programme and the "Half-Year Check-In" review process. Conducting regular product, customer service, data capture and any other training programs as required, utilising company training materials. Assist the Store Manager in the recruitment and selection process of new team members. Address issues with team members, such as punctuality, dress code and performance seeking advice and support from the Store Manager where needed. Ensure that you lead by example following all Missoma company policies and procedures as well as ensuring all team members act accordingly and within the guidelines set. Operations: Work with the Store Manager to ensure all stock management polices and procedures are adhered to through assisting with stock takes, deliveries, stock control, audits and cycle counts. Take part in analysing store performance and support your Store Manager in defining actions required in order to achieve business objectives. Ensure that all opening and closing procedures are followed at all times and that the store is opened and closed seamlessly. Competencies and Experience Solid and proven management background with at least 1 year of store management and team-leading experience, within in a fast -paced, within a luxury retail environment or high-volume customer facing role. Sales-driven, results motivated and goal-oriented Experience with leading, motivating and providing excellent sales training to teams. Ability to gather customer feedback and trends and share said insights with management Strong interpersonal and communication skills with the ability to communicate professionally and effectively with customers, employees and management. Can consistently elevate the customer experience by being; proactive, approachable, positive and engaging. Ability to identify each customer's unique needs and tailor your customer service approach accordingly. As well as provide a welcoming space for customers to ask questions. Familiarity with the user functionality of desktop, mobile, tablet and digital technology Ability to multitask and work in a fast-paced environment A positive "can do" attitude A passion for Missoma as a brand and our products, as well as an understanding of the Missoma mission and aesthetic.
Missoma, founded in 2007 by Marisa Hordern, was born from the need for fashion-forward jewellery that was both long-lasting and affordable. Now globally recognised for demi-fine and solid gold pieces, we design every piece in-house at our London studio, crafting them by hand and shipping worldwide. Authentic We stay true to ourselves, valuing open feedback, honest conversations, and conscious sustainability while prioritising our community and the planet. Collaborative We thrive together, valuing every voice, fostering inclusivity, and blending fun with creativity to drive innovation. Entrepreneurial At Missoma, we think big, act boldly, and constantly strive to improve with passion, determination, and a 'can-do' attitude. We are looking for a results driven and passionate Assistant Manager to join our Carnaby Street store. You will be working to drive the store and team forward, through supporting and creating a culture within your team that is authentic and collaborative, centred around customer interaction and delivering a one-of-a-kind customer experience. Key Responsibilities Customer Service and Shopfloor: Be a Missoma ambassador; offer style advice, educate them on the brand and our ethos, share your own personal experiences and honest feedback, while helping each customer choose the right product(s) for them. Provide an exceptional customer experience from the moment customers enter the store through to point of purchase. Develop and nurture relationships with repeat customers, frequently engaging them pre and post shopping visits. Become an expert on all Missoma products, ensuring product knowledge is up to date, thorough and communicated effectively to customers and the store team Understand the core values and culture of Missoma and reflect these in everything you do. Identify and implement out of box opportunities to exceed customer expectations. Ensure the shop floor reflects the brand and concept standards at all times and in doing so is consistently maintained. Deal with customer complaints effectively and efficiently, referring to your Store Manager where necessary. Ensure merchandising is in line with VM standards and the commercial objectives of the store. Create a seamless interaction between our customers and the instore technology. Team Management: Lead the store team in the Store Managers absence, through effective communication with your peers, in store team and Missoma HQ. As well as completing weekly reporting and ad hoc requests from the Head of Wholesale & Retail. Assist the store Manager in, motivating and supporting the store team to reach set KPI's. Assist the Store Manager in team development, through; onboarding team members through the 30, 60, 90 day Induction Programme and the "Half-Year Check-In" review process. Conducting regular product, customer service, data capture and any other training programs as required, utilising company training materials. Assist the Store Manager in the recruitment and selection process of new team members. Address issues with team members, such as punctuality, dress code and performance seeking advice and support from the Store Manager where needed. Ensure that you lead by example following all Missoma company policies and procedures as well as ensuring all team members act accordingly and within the guidelines set. Operations: Work with the Store Manager to ensure all stock management polices and procedures are adhered to through assisting with stock takes, deliveries, stock control, audits and cycle counts. Take part in analysing store performance and support your Store Manager in defining actions required in order to achieve business objectives. Ensure that all opening and closing procedures are followed at all times and that the store is opened and closed seamlessly. Competencies and Experience Solid and proven management background with at least 1 year of store management and team-leading experience, within in a fast -paced, within a luxury retail environment or high-volume customer facing role. Sales-driven, results motivated and goal-oriented Experience with leading, motivating and providing excellent sales training to teams. Ability to gather customer feedback and trends and share said insights with management Strong interpersonal and communication skills with the ability to communicate professionally and effectively with customers, employees and management. Can consistently elevate the customer experience by being; proactive, approachable, positive and engaging. Ability to identify each customer's unique needs and tailor your customer service approach accordingly. As well as provide a welcoming space for customers to ask questions. Familiarity with the user functionality of desktop, mobile, tablet and digital technology Ability to multitask and work in a fast-paced environment A positive "can do" attitude A passion for Missoma as a brand and our products, as well as an understanding of the Missoma mission and aesthetic.