Simple Fasting, part of the Palta family, is a game-changing AI-powered health & wellness platform aimed to provide intermittent fasting followers with a solution that would support them in achieving tangible fitness results. Our mission is to give day-to-day personal insight into people's nutrition leading to healthier lives through behavior change. Simple is the most popular fasting app in the US. The app securely aggregates, stores and analyzes user data to help users make long-term lifestyle changes that can improve their wellbeing. The company collaborates with doctors and health researchers to develop science-based solutions that are 100% safe. We are seeking an experienced Senior Product Manager to focus exclusively on optimizing our subscription renewals and cancellation processes. The ideal candidate will drive strategies to increase subscription renewals, minimize cancellations, while improving the overall user experience. This role is critical in reducing churn and maximizing LTV. Key Responsibilities: Drive Subscription Renewals: Own the key metric of subscription renewals and develop strategies to improve it. Analyze the data to identify levers and implement initiatives that impact on renewals. Redesign the cancellation process to reduce churn. Implement offboarding strategies that use comprehensive tactics for users to stay. Improve Web-to-App Login Rate: Identify barriers preventing users from accessing the app after purchasing on the web. Develop and implement strategies to enhance the user journey from web to app, ensuring a seamless experience. Data Analysis and Insights: Build growth models to identify opportunities for increasing renewals. Discover correlations between user attributes and payment data affecting subscription retention. Cross-Functional Collaboration with Customer Support: Work closely with the customer support team to understand customer behavior through support channels. Collaborate to develop effective solutions and processes that reduce cancellations and improve customer satisfaction. CRM and Communication Management: Partner with CRM teams to configure and test win-back campaigns. Manage and optimize transactional emails and communications that directly influence renewals. Market Research and Best Practices: Stay updated on industry best practices regarding subscription renewals and cancellations. Implement strategies that balance effective retention tactics with customer satisfaction. Ensure compliance with all relevant regulations and ethical standards in subscription management. Experience and Qualifications: 5+ years in product management, growth, or customer lifecycle roles with expertise in subscription-based businesses. Proven ability to reduce churn and drive subscription renewals through targeted strategies. Experience in optimizing customer journeys, particularly cancellation flow. Strong skills in analyzing user behavior and payment data to derive actionable insights. Data-driven decision-maker with a strong analytical background. Proficiency in building and working with growth models. Expertise in A/B testing and implementing successful win-back campaigns. High level of collaboration and leadership abilities, working effectively with cross-functional teams. Familiarity with subscription compliance standards and industry best practices is a plus. About You: Results-driven with a passion for solving complex challenges in fast-moving environments. Committed to creating exceptional user experiences that also boost monetisation metrics. A proactive, innovative thinker who iterates quickly based on insights and feedback. Skilled in combining data-driven strategies with creative problem-solving. Collaborative leader who aligns cross-functional teams toward shared goals. Strong intuition for identifying growth opportunities and influencing key metrics. Confident and clear communicator with the ability to influence and align teams at all levels. Dedicated to continuous improvement and staying ahead of subscription industry trends. Application Review Process: CV and Case Review HR Screening Test Assignment Growth Team Interview Perks and benefits: Competitive salary package commensurate with experience; Remote, in-office, and hybrid work opportunities (EU time zone); Relocation package - Cyprus; The equipment you need to do your job; A premium SIMPLE subscription; 21 days annual leave, plus bank holidays (those observed where you live); Support to learn English, should you need (or want) to; Flexible hours. We focus on your results, not how long you spend at your desk. Job type: Remote job Location London, England, United Kingdom Salary 55000 - 80000 a year (Pound Sterlings)
Feb 18, 2025
Full time
Simple Fasting, part of the Palta family, is a game-changing AI-powered health & wellness platform aimed to provide intermittent fasting followers with a solution that would support them in achieving tangible fitness results. Our mission is to give day-to-day personal insight into people's nutrition leading to healthier lives through behavior change. Simple is the most popular fasting app in the US. The app securely aggregates, stores and analyzes user data to help users make long-term lifestyle changes that can improve their wellbeing. The company collaborates with doctors and health researchers to develop science-based solutions that are 100% safe. We are seeking an experienced Senior Product Manager to focus exclusively on optimizing our subscription renewals and cancellation processes. The ideal candidate will drive strategies to increase subscription renewals, minimize cancellations, while improving the overall user experience. This role is critical in reducing churn and maximizing LTV. Key Responsibilities: Drive Subscription Renewals: Own the key metric of subscription renewals and develop strategies to improve it. Analyze the data to identify levers and implement initiatives that impact on renewals. Redesign the cancellation process to reduce churn. Implement offboarding strategies that use comprehensive tactics for users to stay. Improve Web-to-App Login Rate: Identify barriers preventing users from accessing the app after purchasing on the web. Develop and implement strategies to enhance the user journey from web to app, ensuring a seamless experience. Data Analysis and Insights: Build growth models to identify opportunities for increasing renewals. Discover correlations between user attributes and payment data affecting subscription retention. Cross-Functional Collaboration with Customer Support: Work closely with the customer support team to understand customer behavior through support channels. Collaborate to develop effective solutions and processes that reduce cancellations and improve customer satisfaction. CRM and Communication Management: Partner with CRM teams to configure and test win-back campaigns. Manage and optimize transactional emails and communications that directly influence renewals. Market Research and Best Practices: Stay updated on industry best practices regarding subscription renewals and cancellations. Implement strategies that balance effective retention tactics with customer satisfaction. Ensure compliance with all relevant regulations and ethical standards in subscription management. Experience and Qualifications: 5+ years in product management, growth, or customer lifecycle roles with expertise in subscription-based businesses. Proven ability to reduce churn and drive subscription renewals through targeted strategies. Experience in optimizing customer journeys, particularly cancellation flow. Strong skills in analyzing user behavior and payment data to derive actionable insights. Data-driven decision-maker with a strong analytical background. Proficiency in building and working with growth models. Expertise in A/B testing and implementing successful win-back campaigns. High level of collaboration and leadership abilities, working effectively with cross-functional teams. Familiarity with subscription compliance standards and industry best practices is a plus. About You: Results-driven with a passion for solving complex challenges in fast-moving environments. Committed to creating exceptional user experiences that also boost monetisation metrics. A proactive, innovative thinker who iterates quickly based on insights and feedback. Skilled in combining data-driven strategies with creative problem-solving. Collaborative leader who aligns cross-functional teams toward shared goals. Strong intuition for identifying growth opportunities and influencing key metrics. Confident and clear communicator with the ability to influence and align teams at all levels. Dedicated to continuous improvement and staying ahead of subscription industry trends. Application Review Process: CV and Case Review HR Screening Test Assignment Growth Team Interview Perks and benefits: Competitive salary package commensurate with experience; Remote, in-office, and hybrid work opportunities (EU time zone); Relocation package - Cyprus; The equipment you need to do your job; A premium SIMPLE subscription; 21 days annual leave, plus bank holidays (those observed where you live); Support to learn English, should you need (or want) to; Flexible hours. We focus on your results, not how long you spend at your desk. Job type: Remote job Location London, England, United Kingdom Salary 55000 - 80000 a year (Pound Sterlings)
Solutions Architect Location London, England, United Kingdom Salary 55000 - 100000 a year (Pound Sterlings) Description There are 2 actors on a network, people and machines. Just as usernames and passwords are used by people to access machines, machine identities are used by machines to identify and access each other. Venafi is the inventor of the technology that manages and protects machine identities, the most important security initiative in our Global 5000 customers. We are Warriors! Are you passionate about making a positive impact and protecting the world from cybercriminals? If so, you may be a natural Venafi Warrior! How you'll be protecting the world: Join Venafi as a Solutions Architect (Sales Engineer), where you'll play a pivotal role as the primary technical expert supporting our sales team. You'll drive the technology evaluation phase of the sales cycle, partnering closely with sales executives as the key technical advisor on Venafi solutions. Your mission will be to clearly articulate how Venafi technology delivers tangible business value to both business and technical stakeholders. As a Solutions Architect, you'll meticulously identify all technical decision criteria, guiding customers through a structured process to ensure well-informed decisions. Building credibility and trust, you'll cultivate strong relationships with customers, positioning yourself as a trusted advisor capable of solving real business challenges. Your responsibilities will include determining the necessity of demonstrations or proof-of-concepts (POCs), aligning them with specific success criteria. You'll proficiently showcase Venafi product features and functionalities, conducting POC integrations where necessary, including within customer environments to validate solution suitability. In collaboration with Account Executives, you'll adopt a consultative approach to help customers grasp the essential components of a Venafi solution aligned with their objectives, while addressing any potential obstacles to success. Continually staying informed about industry trends and relevant technologies, you'll effectively communicate how Venafi solutions are the optimal choice. Ideal candidates will possess strong communication skills, technical acumen, and a proactive mindset to drive successful customer engagements. At Venafi, you'll find a dynamic environment offering competitive compensation and ample opportunities for professional growth. The ideal Warrior will be armed with: Must be (or become) SME on Venafi. Must have ability to architect solutions using Venafi products. Working knowledge of common IT technologies in large enterprise environments such as Windows server, Linux/Unix, AD/LDAP, load balancers, web servers, virtualization, end-user devices. Should have strong knowledge of some specific technologies and products, as well as a willingness to learn additional. Will use hands-on skills to perform product demonstrations and proof-of-concept integrations between Venafi and many other technologies. Understand basic uses of cryptography in IT environments and common products or technologies used, in areas such as SSL/TLS, SSH, PKI, and HSMs. Strong communication and organization skills. Help bring order to chaotic environments. With an end-state in mind, must be able to identify projects or actions that need to be undertaken to achieve the end-state. Must have ability to help others sort out priorities, including the ability to see people/process/technology interdependencies among projects or actions. Recognize when projects have the people, processes, and technologies required to succeed, and help identify when additional resources are needed. Understand and promote IT and security best practices, especially as it relates to protecting machine identities. Must be able to educate and persuade both technical and non-technical audiences regarding how to think about protecting machine identities and the actions they need to take. Persuading them to take actions and aligning those actions with best practices is a key ability. What sets you apart? Must have strong understanding of SaaS delivery models including features, benefits, limitations, and how it compares to competitors in the market. Ability to demonstrate how a SaaS solution addresses customer needs better than alternatives including cost savings, efficiency improvements, scalability, ease of use, and unique features. Must be aware of devops practices and toolsets. Experience with devops tools is desirable, and hands-on experience with CM/Orchestration tools (e.g., Terraform, Salt, Chef, ), CI/CD tools (e.g., Jenkins), and container technology (e.g., Docker) are a huge benefit. Must have good note taking and writing skills. While there will not be a large volume of writing required, it will be essential to document solutions, plans, meeting notes, recommendations, and otherwise communicate effectively in writing with customers as well as Venafi colleagues. Share learnings regarding customer usage of our products and ideas how Venafi might make it easier for customers to use our products more fully. More About Venafi: Venafi is the undisputed leader in Machine Identity Management. Why? Because we created the category and are light years ahead of anyone that would consider competing! Gartner has recognized Venafi as number one in our space and as it turns out, one is NOT the loneliest number! Venafi is the inventor of the technology that secures and protects machine identities. The Venafi platform provides visibility, intelligence, and automation for SSL/TLS, IoT, mobile, cloud native, Kubernetes, and SSH machine identity types. Many of the largest organizations in the world use Venafi. Billions of dollars have been spent protecting usernames and passwords and almost nothing managing machine identities-organizations are just now realizing that managing and protecting machine identities is as important as managing usernames and passwords. The bad guys know this and are using stolen or forged machine identities in their cyberattacks. In fact, Gartner says 50% of network attacks will use machine identities. Come help us protect the world! Applicants must be authorized to work for any employer in the UK. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Job type: Remote job Tags: architect saas security technical web devops cloud leader sales Please mention the word NEATLY and tag RMzQuOTYuNDUuMjQ4 when applying to show you read the job post completely (). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Feb 18, 2025
Full time
Solutions Architect Location London, England, United Kingdom Salary 55000 - 100000 a year (Pound Sterlings) Description There are 2 actors on a network, people and machines. Just as usernames and passwords are used by people to access machines, machine identities are used by machines to identify and access each other. Venafi is the inventor of the technology that manages and protects machine identities, the most important security initiative in our Global 5000 customers. We are Warriors! Are you passionate about making a positive impact and protecting the world from cybercriminals? If so, you may be a natural Venafi Warrior! How you'll be protecting the world: Join Venafi as a Solutions Architect (Sales Engineer), where you'll play a pivotal role as the primary technical expert supporting our sales team. You'll drive the technology evaluation phase of the sales cycle, partnering closely with sales executives as the key technical advisor on Venafi solutions. Your mission will be to clearly articulate how Venafi technology delivers tangible business value to both business and technical stakeholders. As a Solutions Architect, you'll meticulously identify all technical decision criteria, guiding customers through a structured process to ensure well-informed decisions. Building credibility and trust, you'll cultivate strong relationships with customers, positioning yourself as a trusted advisor capable of solving real business challenges. Your responsibilities will include determining the necessity of demonstrations or proof-of-concepts (POCs), aligning them with specific success criteria. You'll proficiently showcase Venafi product features and functionalities, conducting POC integrations where necessary, including within customer environments to validate solution suitability. In collaboration with Account Executives, you'll adopt a consultative approach to help customers grasp the essential components of a Venafi solution aligned with their objectives, while addressing any potential obstacles to success. Continually staying informed about industry trends and relevant technologies, you'll effectively communicate how Venafi solutions are the optimal choice. Ideal candidates will possess strong communication skills, technical acumen, and a proactive mindset to drive successful customer engagements. At Venafi, you'll find a dynamic environment offering competitive compensation and ample opportunities for professional growth. The ideal Warrior will be armed with: Must be (or become) SME on Venafi. Must have ability to architect solutions using Venafi products. Working knowledge of common IT technologies in large enterprise environments such as Windows server, Linux/Unix, AD/LDAP, load balancers, web servers, virtualization, end-user devices. Should have strong knowledge of some specific technologies and products, as well as a willingness to learn additional. Will use hands-on skills to perform product demonstrations and proof-of-concept integrations between Venafi and many other technologies. Understand basic uses of cryptography in IT environments and common products or technologies used, in areas such as SSL/TLS, SSH, PKI, and HSMs. Strong communication and organization skills. Help bring order to chaotic environments. With an end-state in mind, must be able to identify projects or actions that need to be undertaken to achieve the end-state. Must have ability to help others sort out priorities, including the ability to see people/process/technology interdependencies among projects or actions. Recognize when projects have the people, processes, and technologies required to succeed, and help identify when additional resources are needed. Understand and promote IT and security best practices, especially as it relates to protecting machine identities. Must be able to educate and persuade both technical and non-technical audiences regarding how to think about protecting machine identities and the actions they need to take. Persuading them to take actions and aligning those actions with best practices is a key ability. What sets you apart? Must have strong understanding of SaaS delivery models including features, benefits, limitations, and how it compares to competitors in the market. Ability to demonstrate how a SaaS solution addresses customer needs better than alternatives including cost savings, efficiency improvements, scalability, ease of use, and unique features. Must be aware of devops practices and toolsets. Experience with devops tools is desirable, and hands-on experience with CM/Orchestration tools (e.g., Terraform, Salt, Chef, ), CI/CD tools (e.g., Jenkins), and container technology (e.g., Docker) are a huge benefit. Must have good note taking and writing skills. While there will not be a large volume of writing required, it will be essential to document solutions, plans, meeting notes, recommendations, and otherwise communicate effectively in writing with customers as well as Venafi colleagues. Share learnings regarding customer usage of our products and ideas how Venafi might make it easier for customers to use our products more fully. More About Venafi: Venafi is the undisputed leader in Machine Identity Management. Why? Because we created the category and are light years ahead of anyone that would consider competing! Gartner has recognized Venafi as number one in our space and as it turns out, one is NOT the loneliest number! Venafi is the inventor of the technology that secures and protects machine identities. The Venafi platform provides visibility, intelligence, and automation for SSL/TLS, IoT, mobile, cloud native, Kubernetes, and SSH machine identity types. Many of the largest organizations in the world use Venafi. Billions of dollars have been spent protecting usernames and passwords and almost nothing managing machine identities-organizations are just now realizing that managing and protecting machine identities is as important as managing usernames and passwords. The bad guys know this and are using stolen or forged machine identities in their cyberattacks. In fact, Gartner says 50% of network attacks will use machine identities. Come help us protect the world! Applicants must be authorized to work for any employer in the UK. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Job type: Remote job Tags: architect saas security technical web devops cloud leader sales Please mention the word NEATLY and tag RMzQuOTYuNDUuMjQ4 when applying to show you read the job post completely (). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Parity is one of the world's most experienced core blockchain infrastructure companies, having built and pioneered some of the most advanced technologies in the blockchain sector. Parity was founded by Dr. Gavin Wood, co-founder and former CTO of Ethereum, the primary engineer behind the Ethereum Virtual Machine (EVM), inventor of the Solidity programming language, and primary author of the Ethereum Yellow Paper. Based in Berlin, London, and Lisbon, Parity has built clients for Ethereum, Bitcoin, and Zcash and has pioneered a completely new, next-generation blockchain protocol with Polkadot and the framework it's built with, Substrate. Parity builds the open-source technologies needed to power an unstoppable, decentralised web-known as Web3-and helps developers and organisations implement and build upon the Web3 tech stack. People in Our Collective Are Highly motivated to contribute to Parity's mission and be part of something bigger Excited to work on projects that are groundbreaking and complex Autonomous workers that self-initiate, but also collaborate well with others Taking maximum accountability and having minimum ego at work Comfortable with chaos and adapting to the ever-changing Web3 space Continuously educating themselves about Parity and the wider ecosystem. About the team: The DevSecOps team is pivotal in helping infrastructure and Release management teams to secure our networks, operating systems, containers, pipelines and code. We are part of the Security team with a mission of reducing the impact of threats to Parity and its products, bolstering their resilience against potential cyber threats. About the position: This is a crucial role where your understanding of people, systems and security will allow you to advocate for and influence best practices in a diverse free thinking organisation while facilitating smooth development and implementation processes. It is a unique opportunity to help secure an innovative organisation where feedback is direct and honest and understands that a check box approach doesn't get results. It involves: Advising Infra Engineering and IT teams on security topics and supporting their work from the security standpoint - maintaining things practical using a risk-based approach with a focus on following areas Automation of security controls, security hardening of the developer and IaC processes (building, testing, release), supply chain security (part of the build process), related metrics and monitoring/audits Network, VM & container image and system hardening, Cloud issues and misconfigurations Endpoint Security, Infrastructure Identity and Access Management, SIEM, Threat intelligence, common misconfigs (DNS, email, networking, etc.) Organising and performing penetration testing of our infrastructure, and collaborating with external parties on those tests. Picking tools, methods and approaches to maintain and improve the security stance of the company. (And we have a strong preference towards FOSS tooling when possible) Writing and enabling adoption of company-wide security standards and guidelines, as well as implementing tools and automation to enable their deployment. Mentoring other team members on all matters related to security and IT and infrastructure engineering. About you: You should be able to demonstrate: A focus on outcomes (rather than activities) and outcome based delivery Ability to partner with multiple teams in order to tackle issues, clarify requirements, communicate and convince stakeholders, etc. Comfortable with a Linux-based tech stack (managed VMs, SSH, VPNs, firewalls) Experience with Kubernetes (incl. managed), Terraform, Ansible, Github, Gitlab, ArgoCD, Image registries Experience with various cloud platforms including Google Cloud, non-managed providers We'd love it if you had an understanding of blockchain tech and associated tooling (wallets, keys, RPC nodes and indexers etc.) Ideally you'll live within 2 hours of UTC+0, but exceptional candidates outside of this timezone will also be considered. About working for us: Competitive remuneration packages based on iterative market research, including tokens (where legally possible) "Future of work" environment that's remote-first and self-initiating with flexible hours Team mates that are genuinely excited about their impact and projects Access to the brightest minds in this space to learn about Web3 and develop your skills and knowledge while on the job Becoming part of the wider ecosystem (career and networking opportunities) Team and company-wide retreats Work laptop Job type: Remote job Salary: 70000 - 110000 a year
Feb 18, 2025
Full time
Parity is one of the world's most experienced core blockchain infrastructure companies, having built and pioneered some of the most advanced technologies in the blockchain sector. Parity was founded by Dr. Gavin Wood, co-founder and former CTO of Ethereum, the primary engineer behind the Ethereum Virtual Machine (EVM), inventor of the Solidity programming language, and primary author of the Ethereum Yellow Paper. Based in Berlin, London, and Lisbon, Parity has built clients for Ethereum, Bitcoin, and Zcash and has pioneered a completely new, next-generation blockchain protocol with Polkadot and the framework it's built with, Substrate. Parity builds the open-source technologies needed to power an unstoppable, decentralised web-known as Web3-and helps developers and organisations implement and build upon the Web3 tech stack. People in Our Collective Are Highly motivated to contribute to Parity's mission and be part of something bigger Excited to work on projects that are groundbreaking and complex Autonomous workers that self-initiate, but also collaborate well with others Taking maximum accountability and having minimum ego at work Comfortable with chaos and adapting to the ever-changing Web3 space Continuously educating themselves about Parity and the wider ecosystem. About the team: The DevSecOps team is pivotal in helping infrastructure and Release management teams to secure our networks, operating systems, containers, pipelines and code. We are part of the Security team with a mission of reducing the impact of threats to Parity and its products, bolstering their resilience against potential cyber threats. About the position: This is a crucial role where your understanding of people, systems and security will allow you to advocate for and influence best practices in a diverse free thinking organisation while facilitating smooth development and implementation processes. It is a unique opportunity to help secure an innovative organisation where feedback is direct and honest and understands that a check box approach doesn't get results. It involves: Advising Infra Engineering and IT teams on security topics and supporting their work from the security standpoint - maintaining things practical using a risk-based approach with a focus on following areas Automation of security controls, security hardening of the developer and IaC processes (building, testing, release), supply chain security (part of the build process), related metrics and monitoring/audits Network, VM & container image and system hardening, Cloud issues and misconfigurations Endpoint Security, Infrastructure Identity and Access Management, SIEM, Threat intelligence, common misconfigs (DNS, email, networking, etc.) Organising and performing penetration testing of our infrastructure, and collaborating with external parties on those tests. Picking tools, methods and approaches to maintain and improve the security stance of the company. (And we have a strong preference towards FOSS tooling when possible) Writing and enabling adoption of company-wide security standards and guidelines, as well as implementing tools and automation to enable their deployment. Mentoring other team members on all matters related to security and IT and infrastructure engineering. About you: You should be able to demonstrate: A focus on outcomes (rather than activities) and outcome based delivery Ability to partner with multiple teams in order to tackle issues, clarify requirements, communicate and convince stakeholders, etc. Comfortable with a Linux-based tech stack (managed VMs, SSH, VPNs, firewalls) Experience with Kubernetes (incl. managed), Terraform, Ansible, Github, Gitlab, ArgoCD, Image registries Experience with various cloud platforms including Google Cloud, non-managed providers We'd love it if you had an understanding of blockchain tech and associated tooling (wallets, keys, RPC nodes and indexers etc.) Ideally you'll live within 2 hours of UTC+0, but exceptional candidates outside of this timezone will also be considered. About working for us: Competitive remuneration packages based on iterative market research, including tokens (where legally possible) "Future of work" environment that's remote-first and self-initiating with flexible hours Team mates that are genuinely excited about their impact and projects Access to the brightest minds in this space to learn about Web3 and develop your skills and knowledge while on the job Becoming part of the wider ecosystem (career and networking opportunities) Team and company-wide retreats Work laptop Job type: Remote job Salary: 70000 - 110000 a year
is the world's leading software platform for digital assets. We offer the largest production blockchain platform globally, driven by our passion to code, create, and build an open, accessible, and fair financial future, one piece of software at a time. Team Description At our customers are at the heart of everything we do. The Customer Success team is dedicated to delivering seamless support experiences and customer enablement to our rapidly growing, global customer base. Role Description As a Customer Support Senior Associate, you will join our Second Line Support team and provide the highest level of service to millions of customers using products. In this role, you'll become a product expert, responsible for training, troubleshooting, and resolving customer inquiries and escalations through various channels professionally and promptly. Additionally, you'll maintain an up-to-date understanding of new products and functionality, utilizing this knowledge to enhance customer experience and resolve reported issues. Successful candidates in this role will be able to resolve and communicate technical issues to our customers simply, concisely, and empathetically while collaborating well with cross-functional stakeholders. They should have a passion for providing excellent customer service to a global and diverse customer base, along with a keen interest in crypto. Finally, this role also requires the ability to handle project-based work on an as-needed basis, including cross-functional projects as well as projects related to tooling and systems. What You'll Do: Provide the highest level of customer service to millions of customers using products. Communicate effectively and empathetically with customers across multiple channels, including tickets, emails, and live chat (in English). Act as a bridge between Customer Success, Product, and Engineering teams on product issues and bug resolution. Work closely with internal stakeholders to ensure product issues are reported clearly, quickly, and efficiently. Maintain up-to-date product knowledge and understanding of support and engineering processes to effectively identify, scope, and communicate customer escalations, bugs, and other requested product modifications. Achieve key performance metrics related to quality, productivity, responsiveness, and customer satisfaction. Learn and utilize internal tools to manage and optimize all customer interactions. Work with internal stakeholders across the organization to resolve customer issues in a timely and effective manner. Handle project-based work on an as-needed basis, including cross-functional projects and projects related to tooling and systems. Experience & Skills We're Looking For: 2+ years of experience in a customer-facing role, ideally within cryptocurrency and/or Fintech industries. Customer-first mindset; a genuine passion for creating positive, timely, and thoughtful customer experiences. Excellent verbal and written communication skills. Utmost integrity and trustworthiness in all customer interactions. Ability to work independently while knowing how and when to escalate and/or collaborate with internal stakeholders on critical customer issues. Strong attention to detail, particularly when reviewing and responding to customer inquiries. Demonstrated ability to manage multiple priorities, including project-based assignments that stretch beyond customer contact. Ability to thrive in a rapidly-changing, ambiguous environment. You will be part of a high-growth, high-performing team that is constantly evolving while also serving millions of customers annually. Resilience and flexibility. Willingness to roll up your sleeves and help the team as needed, even if tasks fall outside typical responsibilities. Experience working from Zendesk and/or Intercom is a plus. Willing and able to work from our London or Vilnius office at least 3 days a week. Compensation & Perks: Full-time salary based on experience and meaningful equity in an industry-leading company Hybrid model working from home & awesome office location in the heart of London Unlimited vacation policy; work hard and take time when you need it Apple equipment The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field Flexible work culture Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business need at the time.
Feb 18, 2025
Full time
is the world's leading software platform for digital assets. We offer the largest production blockchain platform globally, driven by our passion to code, create, and build an open, accessible, and fair financial future, one piece of software at a time. Team Description At our customers are at the heart of everything we do. The Customer Success team is dedicated to delivering seamless support experiences and customer enablement to our rapidly growing, global customer base. Role Description As a Customer Support Senior Associate, you will join our Second Line Support team and provide the highest level of service to millions of customers using products. In this role, you'll become a product expert, responsible for training, troubleshooting, and resolving customer inquiries and escalations through various channels professionally and promptly. Additionally, you'll maintain an up-to-date understanding of new products and functionality, utilizing this knowledge to enhance customer experience and resolve reported issues. Successful candidates in this role will be able to resolve and communicate technical issues to our customers simply, concisely, and empathetically while collaborating well with cross-functional stakeholders. They should have a passion for providing excellent customer service to a global and diverse customer base, along with a keen interest in crypto. Finally, this role also requires the ability to handle project-based work on an as-needed basis, including cross-functional projects as well as projects related to tooling and systems. What You'll Do: Provide the highest level of customer service to millions of customers using products. Communicate effectively and empathetically with customers across multiple channels, including tickets, emails, and live chat (in English). Act as a bridge between Customer Success, Product, and Engineering teams on product issues and bug resolution. Work closely with internal stakeholders to ensure product issues are reported clearly, quickly, and efficiently. Maintain up-to-date product knowledge and understanding of support and engineering processes to effectively identify, scope, and communicate customer escalations, bugs, and other requested product modifications. Achieve key performance metrics related to quality, productivity, responsiveness, and customer satisfaction. Learn and utilize internal tools to manage and optimize all customer interactions. Work with internal stakeholders across the organization to resolve customer issues in a timely and effective manner. Handle project-based work on an as-needed basis, including cross-functional projects and projects related to tooling and systems. Experience & Skills We're Looking For: 2+ years of experience in a customer-facing role, ideally within cryptocurrency and/or Fintech industries. Customer-first mindset; a genuine passion for creating positive, timely, and thoughtful customer experiences. Excellent verbal and written communication skills. Utmost integrity and trustworthiness in all customer interactions. Ability to work independently while knowing how and when to escalate and/or collaborate with internal stakeholders on critical customer issues. Strong attention to detail, particularly when reviewing and responding to customer inquiries. Demonstrated ability to manage multiple priorities, including project-based assignments that stretch beyond customer contact. Ability to thrive in a rapidly-changing, ambiguous environment. You will be part of a high-growth, high-performing team that is constantly evolving while also serving millions of customers annually. Resilience and flexibility. Willingness to roll up your sleeves and help the team as needed, even if tasks fall outside typical responsibilities. Experience working from Zendesk and/or Intercom is a plus. Willing and able to work from our London or Vilnius office at least 3 days a week. Compensation & Perks: Full-time salary based on experience and meaningful equity in an industry-leading company Hybrid model working from home & awesome office location in the heart of London Unlimited vacation policy; work hard and take time when you need it Apple equipment The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field Flexible work culture Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business need at the time.
Business Development Director UK Ireland Location United Kingdom Salary 45000 - 85000 a year (Pound Sterlings) Description Having raised 16M$ series A in January 2023 and an extra 26M$ series B in November 2024, AMPECO is a leading and innovative company in the area of electric vehicle charging infrastructure - an industry that aims to change the world by making charging easier for everyone. As electric vehicles (EVs) transform our transport and mobility sectors, AMPECO is at the forefront of a revolution, and we're just getting started. Our solution - the AMPECO EV Charging Platform is a business-critical SaaS platform used by companies to manage their electric vehicle charging infrastructure, processes and energy use. It's already used by companies all over the world - from North and South America to Europe, Africa, Asia and Australia. Our brilliant and experienced team are all dedicated to our mission - accelerating the worlds' transformation to clean technologies in the mobility and energy sector. This is challenging work, but we're not ones to lack ambition. We're fast-paced, innovative and collaborative. We pursue excellence in everything and have a lot of fun along the way. This is why we're looking for people like you to help change the world at AMPECO. Come and join us! About the role The Business Development Director UK/Ireland will play a leading role in defining and executing AMPECO's short, mid, and long-term business development strategies in the UK/Ireland. Responsibilities Jointly with the Head of Business Development Europe, define and execute AMPECO's Business Development strategy in UK/Ireland; Perform outreach and consultative selling in order to create, develop and close high-value opportunities in region (prime targets being Charge Point Operators); Perform key account management on selected strategic clients; Identify and develop sales partnerships with industry stakeholders (charger manufacturers, consulting companies and local associations); Provide proactive market intelligence; Explore new types of opportunities which could turn into high-value clients in the long-run; Collaborate closely with the Marketing team for local campaigns/events; Attend local events and generally be AMPECO's face in the region. Your profile Previous experience in e-mobility sector is UK/Ireland is a MUST; Thought leader in e-mobility bringing a local network of target accounts and partners; Must be proactive and take ownership of the market. The candidate must also have a hunter mentality; 5+ years of solid experience in consultative selling, preferably in enterprise software; Expertise to build and maintain relationships from scratch and present a personable and charismatic approach; Based in the UK or Ireland, native english speaker; Willingness to travel internationally and within UK/Ireland; BA/MA degree in Business or Engineering. Please mention the word AGREEABLENESS when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Job type: Remote job Tags director saas consulting travel leader strategy management marketing sales
Feb 13, 2025
Full time
Business Development Director UK Ireland Location United Kingdom Salary 45000 - 85000 a year (Pound Sterlings) Description Having raised 16M$ series A in January 2023 and an extra 26M$ series B in November 2024, AMPECO is a leading and innovative company in the area of electric vehicle charging infrastructure - an industry that aims to change the world by making charging easier for everyone. As electric vehicles (EVs) transform our transport and mobility sectors, AMPECO is at the forefront of a revolution, and we're just getting started. Our solution - the AMPECO EV Charging Platform is a business-critical SaaS platform used by companies to manage their electric vehicle charging infrastructure, processes and energy use. It's already used by companies all over the world - from North and South America to Europe, Africa, Asia and Australia. Our brilliant and experienced team are all dedicated to our mission - accelerating the worlds' transformation to clean technologies in the mobility and energy sector. This is challenging work, but we're not ones to lack ambition. We're fast-paced, innovative and collaborative. We pursue excellence in everything and have a lot of fun along the way. This is why we're looking for people like you to help change the world at AMPECO. Come and join us! About the role The Business Development Director UK/Ireland will play a leading role in defining and executing AMPECO's short, mid, and long-term business development strategies in the UK/Ireland. Responsibilities Jointly with the Head of Business Development Europe, define and execute AMPECO's Business Development strategy in UK/Ireland; Perform outreach and consultative selling in order to create, develop and close high-value opportunities in region (prime targets being Charge Point Operators); Perform key account management on selected strategic clients; Identify and develop sales partnerships with industry stakeholders (charger manufacturers, consulting companies and local associations); Provide proactive market intelligence; Explore new types of opportunities which could turn into high-value clients in the long-run; Collaborate closely with the Marketing team for local campaigns/events; Attend local events and generally be AMPECO's face in the region. Your profile Previous experience in e-mobility sector is UK/Ireland is a MUST; Thought leader in e-mobility bringing a local network of target accounts and partners; Must be proactive and take ownership of the market. The candidate must also have a hunter mentality; 5+ years of solid experience in consultative selling, preferably in enterprise software; Expertise to build and maintain relationships from scratch and present a personable and charismatic approach; Based in the UK or Ireland, native english speaker; Willingness to travel internationally and within UK/Ireland; BA/MA degree in Business or Engineering. Please mention the word AGREEABLENESS when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Job type: Remote job Tags director saas consulting travel leader strategy management marketing sales
Veritone (NASDAQ: VERI) designs human-centered AI solutions. Serving customers in the talent acquisition, media, entertainment and public sector industries, Veritone's software and services empower individuals at the world's largest and most recognizable brands to run more efficiently, accelerate decision making and increase profitability. Veritone's leading enterprise AI platform, aiWARE, orchestrates an ever-growing ecosystem of machine learning models, transforming data sources into actionable intelligence. By blending human expertise with AI technology, Veritone advances human potential to help organizations solve problems and achieve more than ever before, enhancing lives everywhere. To learn more, visit Veritone Hire Technology is the global leader in providing sophisticated, easy-to-use candidate sourcing tools, which help recruiters improve efficiency, increase return on investment, and reduce the cost of online recruitment spend. We integrate, partner, and work with complimentary tech businesses and job boards to make the recruitment process as simple as possible. WHAT YOU'LL DO Be a part of the Veritone Hire product team, reporting to the product's SVP. Establishes, implements, and communicates the strategic direction of the organization's product division. Leads a team of product managers and collaborates closely with the UX, Analytics, and Engineering teams to deliver on the product vision and roadmap. Leads the transformation of Product ideas from preliminary stages into actionable concepts, timelines, and Projects while maintaining serious consideration of the financial implications, marketing needs, and overall objectives of the business. Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on product-related projects and systems. Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline the Product organization's processes and use of resources and materials. Ensures all prioritization is in line with the Product Vision and Company Objectives. Look for improvements in the workflow across the entire Product Lifecycle. Defines, measures, and evaluates key metrics related to product performance and provides summaries to executive leadership. WHAT YOU'LL NEED 6+ years proven experience as a product manager in a B2B SaaS business; 8+ years in a software environment. At least 3 years of managerial experience in leading a Product team in a tech company and liaising with executive leadership. Proven experience applying user research and data analysis and translating these into actionable product strategies. Demonstrable experience effectively collaborating with Engineering to deliver product using agile/scrum methodologies. A talent for engaging with engineering, you must be able to speak the language of developers. A passion for user experience, with solid instincts around UI and design. Strong organizational and project management skills. Remarkable communication skills. You should be comfortable representing your team and championing projects across the organization and in front of senior leadership, partners, and customers. Experience in working on complex projects with front-end and back-end components - advantage. Experience working in an international business with virtual global teams and knowledge of product localization. Prior experience in the HR tech industry or the Recruitment Industry - is advantageous. WHAT WE OFFER A competitive compensation package. Equity Grant(s). VERI Communities (Affinity Groups) & Belonging. Empowerment to build your career journey at Veritone. Flexible (Paid) Time Off. Benefits Program: medical, dental, vision, and more! Mental health awareness and support. An opportunity to be a part of the next big thing in artificial intelligence! OUR CULTURE Loves learning & continuous growth; stays current on marketing trends. Can juggle multiple projects, priorities, and deadlines with a positive attitude. Comfortable in a fast-paced, small company environment. Collaborative and always contributing value. Driven to win as a team. DISCLOSURE Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Should candidates not be normally resident in the UK they must be able to demonstrate their eligibility to work in the UK in accordance with the Asylum and Immigration Act 1999. The successful candidate will be working remote with a hybrid option in the Veritone UK branch located in London. Job type: Remote job Tags director saas front-end back-end software manager financial video leader management senior marketing health engineering recruitment executive
Feb 04, 2025
Full time
Veritone (NASDAQ: VERI) designs human-centered AI solutions. Serving customers in the talent acquisition, media, entertainment and public sector industries, Veritone's software and services empower individuals at the world's largest and most recognizable brands to run more efficiently, accelerate decision making and increase profitability. Veritone's leading enterprise AI platform, aiWARE, orchestrates an ever-growing ecosystem of machine learning models, transforming data sources into actionable intelligence. By blending human expertise with AI technology, Veritone advances human potential to help organizations solve problems and achieve more than ever before, enhancing lives everywhere. To learn more, visit Veritone Hire Technology is the global leader in providing sophisticated, easy-to-use candidate sourcing tools, which help recruiters improve efficiency, increase return on investment, and reduce the cost of online recruitment spend. We integrate, partner, and work with complimentary tech businesses and job boards to make the recruitment process as simple as possible. WHAT YOU'LL DO Be a part of the Veritone Hire product team, reporting to the product's SVP. Establishes, implements, and communicates the strategic direction of the organization's product division. Leads a team of product managers and collaborates closely with the UX, Analytics, and Engineering teams to deliver on the product vision and roadmap. Leads the transformation of Product ideas from preliminary stages into actionable concepts, timelines, and Projects while maintaining serious consideration of the financial implications, marketing needs, and overall objectives of the business. Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on product-related projects and systems. Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline the Product organization's processes and use of resources and materials. Ensures all prioritization is in line with the Product Vision and Company Objectives. Look for improvements in the workflow across the entire Product Lifecycle. Defines, measures, and evaluates key metrics related to product performance and provides summaries to executive leadership. WHAT YOU'LL NEED 6+ years proven experience as a product manager in a B2B SaaS business; 8+ years in a software environment. At least 3 years of managerial experience in leading a Product team in a tech company and liaising with executive leadership. Proven experience applying user research and data analysis and translating these into actionable product strategies. Demonstrable experience effectively collaborating with Engineering to deliver product using agile/scrum methodologies. A talent for engaging with engineering, you must be able to speak the language of developers. A passion for user experience, with solid instincts around UI and design. Strong organizational and project management skills. Remarkable communication skills. You should be comfortable representing your team and championing projects across the organization and in front of senior leadership, partners, and customers. Experience in working on complex projects with front-end and back-end components - advantage. Experience working in an international business with virtual global teams and knowledge of product localization. Prior experience in the HR tech industry or the Recruitment Industry - is advantageous. WHAT WE OFFER A competitive compensation package. Equity Grant(s). VERI Communities (Affinity Groups) & Belonging. Empowerment to build your career journey at Veritone. Flexible (Paid) Time Off. Benefits Program: medical, dental, vision, and more! Mental health awareness and support. An opportunity to be a part of the next big thing in artificial intelligence! OUR CULTURE Loves learning & continuous growth; stays current on marketing trends. Can juggle multiple projects, priorities, and deadlines with a positive attitude. Comfortable in a fast-paced, small company environment. Collaborative and always contributing value. Driven to win as a team. DISCLOSURE Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Should candidates not be normally resident in the UK they must be able to demonstrate their eligibility to work in the UK in accordance with the Asylum and Immigration Act 1999. The successful candidate will be working remote with a hybrid option in the Veritone UK branch located in London. Job type: Remote job Tags director saas front-end back-end software manager financial video leader management senior marketing health engineering recruitment executive