Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our mission is to make society's critical technology work via automated & holistic IT observability solutions that safeguard critical applications and enable innovation. With our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and global locations from the Netherlands to Manila, NYC and Chicago. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people. Scope of Role ITRS Group is looking for Senior Java Engineer in London. Reporting to our Engineering Manager, you will sit in the Platform Team and form part of a wider global Engineering Team. The Core Platform layer is a collection of distributed services which ingest, transform and materialise observability data to make it available to several similarly distributed visualisation, integration, analytics and other domain specific applications to provide solutions to a range of observability problems. We are looking to strengthen our core platform team in anticipation of wider customer adoption through 2025. Our role offers a permanent, full-time position working from our London office on a hybrid work schedule. As a Senior Java Software Engineer, you will: Participate in all phases of the product lifecycle, including design, development, documentation, testing, integration, deployment, and ongoing support. Participate in mentoring relationships - both giving and receiving guidance- to foster mutual growth and development within the team. Approach our products and customer challenges with curiosity, striving to understand the solutions we deliver. Work with team members to develop innovative, customer-centric solutions. Take part in team support responsibilities to ensure reliable service for our customers. Advocate for a culture of quality and testing, offering guidance and support to team members less experienced in these practices. In your first 30 days, you will: Learn as much as you can about our company, team and product. Complete hands-on training with ITRS Analytics and other products in the ITRS portfolio. Follow an onboarding checklist and meet with team members from across the company. Pair with current team members for meetings, demos, and presentations. Review recorded sales calls and learn our sales motion. Take over parts of the agenda as you get more comfortable. In your first 60 days, you will: Continue pairing with the current team and assuming a more active role in the agenda. Begin playing a role in the Analytics developers community, answering questions and sharing advice. Select a learning course that aligns with your goals and experience and begin the course. Continue to grow your understanding of ITRS, both us and our products. Learn how we develop products. Build relationships. Discover how our products connect and interact. In your first 90 days, you will: Assume ownership of an initial subset of the product, supported by the team. Continue to learn and grow. ITRS is committed to your ongoing personal growth. There will always be opportunities requiring it. We have an ambitious L&D policy to support your learning and growth Requirements You are predominantly a backend Java developer with at least 7 years of experience building complex distributed systems. You have built applications from the ground-up with a deep understanding of core Java, data structures and concurrency, rather than relying on frameworks such as Spring. You have built event-driven applications using Kafka and solutions with event-streaming frameworks at scale (Flink / Kafka Streams / Spark) that go beyond basic ETL pipelines. You know how to orchestrate the deployment of applications on Kubernetes, including defining services, deployments, stateful sets etc. and where to look if there is a problem. You know how to design systems from a macro-level through to the micro-level optimisations needed to build high-performance, scalable solutions. You have tackled hard problems in the past around data consistency vs availability and have designed systems around these considerations. You have designed complex data models and managed their evolution to limit breaking-changes and support backwards compatibility. You have a focus on delivery and an awareness of how your contribution in a software team delivers end-value in a product. You have likely tuned garbage collection, fixed CPU hotspots and analysed heap dumps to find memory leaks on JVMs. You have likely instrumented custom metrics in your application and used monitoring/observability tools to understand how they behave in different environments and to identify the root cause of issues. Health Insurance and Dental Health Cover for you and your dependants Employee Assistance Programme Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income Protection Referral Bonus Buy and Sell Holiday Training Reimbursement ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy:
Nov 02, 2025
Full time
Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our mission is to make society's critical technology work via automated & holistic IT observability solutions that safeguard critical applications and enable innovation. With our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and global locations from the Netherlands to Manila, NYC and Chicago. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people. Scope of Role ITRS Group is looking for Senior Java Engineer in London. Reporting to our Engineering Manager, you will sit in the Platform Team and form part of a wider global Engineering Team. The Core Platform layer is a collection of distributed services which ingest, transform and materialise observability data to make it available to several similarly distributed visualisation, integration, analytics and other domain specific applications to provide solutions to a range of observability problems. We are looking to strengthen our core platform team in anticipation of wider customer adoption through 2025. Our role offers a permanent, full-time position working from our London office on a hybrid work schedule. As a Senior Java Software Engineer, you will: Participate in all phases of the product lifecycle, including design, development, documentation, testing, integration, deployment, and ongoing support. Participate in mentoring relationships - both giving and receiving guidance- to foster mutual growth and development within the team. Approach our products and customer challenges with curiosity, striving to understand the solutions we deliver. Work with team members to develop innovative, customer-centric solutions. Take part in team support responsibilities to ensure reliable service for our customers. Advocate for a culture of quality and testing, offering guidance and support to team members less experienced in these practices. In your first 30 days, you will: Learn as much as you can about our company, team and product. Complete hands-on training with ITRS Analytics and other products in the ITRS portfolio. Follow an onboarding checklist and meet with team members from across the company. Pair with current team members for meetings, demos, and presentations. Review recorded sales calls and learn our sales motion. Take over parts of the agenda as you get more comfortable. In your first 60 days, you will: Continue pairing with the current team and assuming a more active role in the agenda. Begin playing a role in the Analytics developers community, answering questions and sharing advice. Select a learning course that aligns with your goals and experience and begin the course. Continue to grow your understanding of ITRS, both us and our products. Learn how we develop products. Build relationships. Discover how our products connect and interact. In your first 90 days, you will: Assume ownership of an initial subset of the product, supported by the team. Continue to learn and grow. ITRS is committed to your ongoing personal growth. There will always be opportunities requiring it. We have an ambitious L&D policy to support your learning and growth Requirements You are predominantly a backend Java developer with at least 7 years of experience building complex distributed systems. You have built applications from the ground-up with a deep understanding of core Java, data structures and concurrency, rather than relying on frameworks such as Spring. You have built event-driven applications using Kafka and solutions with event-streaming frameworks at scale (Flink / Kafka Streams / Spark) that go beyond basic ETL pipelines. You know how to orchestrate the deployment of applications on Kubernetes, including defining services, deployments, stateful sets etc. and where to look if there is a problem. You know how to design systems from a macro-level through to the micro-level optimisations needed to build high-performance, scalable solutions. You have tackled hard problems in the past around data consistency vs availability and have designed systems around these considerations. You have designed complex data models and managed their evolution to limit breaking-changes and support backwards compatibility. You have a focus on delivery and an awareness of how your contribution in a software team delivers end-value in a product. You have likely tuned garbage collection, fixed CPU hotspots and analysed heap dumps to find memory leaks on JVMs. You have likely instrumented custom metrics in your application and used monitoring/observability tools to understand how they behave in different environments and to identify the root cause of issues. Health Insurance and Dental Health Cover for you and your dependants Employee Assistance Programme Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income Protection Referral Bonus Buy and Sell Holiday Training Reimbursement ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy:
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role The Customer Success Manager (CSM) will play a pivotal role in ensuring ITRS customers achieve maximum value from their investment in our solutions. You will be based in our London Shoreditch office (hybrid 2 days per week) and within our growing Customer Success function, reporting directly to the Global Head of Customer Success. The CSM will be a trusted partner to clients, understanding how they use our products and helping them translate that use into measurable outcomes. This is not a sales or account management role. It is a dedicated Customer Success role, working in partnership with Account Management but operating autonomously, focused entirely on the adoption, capability, and value our customers derive. As a Customer Success Manager, you will: Build relationships with customers, as their advocate and trusted advisor. Translate customer goals into actionable adoption and value strategies using ITRS products. Monitor and analyse customer health, usage, adoption patterns and outcomes, then design interventions to maximise success. Identify potential risks to customer retention and work collaboratively to avoid them before they materialise. Facilitate customer workshops and business reviews to surface needs, measure progress and align goals. Capture and share customer feedback, providing insight that helps shape product development and service offerings. Partner with our teams (Support, Professional Services, Product, Account Management) to coordinate delivery of customer outcomes. Document customer engagements and maintain visibility of activity, outcomes and risks across systems. Refine and improve Customer Success practices to ensure they are aligned with the evolving needs of clients. Requirements A blend of technical understanding and customer-facing skills, from an observability, monitoring, or enterprise software environment. Experience in a Customer Success, Technical Account Management, or related customer-facing role (non-sales). Hands-on knowledge of observability platforms or monitoring tools (Geneos, Opsview, OP5 or Uptrends advantageous) Background in enterprise-scale environments (financial services experience advantageous). Ability to translate technical solutions into business value and outcomes. Experience delivering training, workshops, or enablement programmes. Analytical skills for interpreting customer usage and health metrics. Excellent communication and relationship-building skills at all levels, from technical staff to senior stakeholders. Organised, proactive, and comfortable working independently while collaborating across functions. Health insurance cover for you and your dependents Dental Cover for you and your dependants Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy:
Oct 30, 2025
Full time
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role The Customer Success Manager (CSM) will play a pivotal role in ensuring ITRS customers achieve maximum value from their investment in our solutions. You will be based in our London Shoreditch office (hybrid 2 days per week) and within our growing Customer Success function, reporting directly to the Global Head of Customer Success. The CSM will be a trusted partner to clients, understanding how they use our products and helping them translate that use into measurable outcomes. This is not a sales or account management role. It is a dedicated Customer Success role, working in partnership with Account Management but operating autonomously, focused entirely on the adoption, capability, and value our customers derive. As a Customer Success Manager, you will: Build relationships with customers, as their advocate and trusted advisor. Translate customer goals into actionable adoption and value strategies using ITRS products. Monitor and analyse customer health, usage, adoption patterns and outcomes, then design interventions to maximise success. Identify potential risks to customer retention and work collaboratively to avoid them before they materialise. Facilitate customer workshops and business reviews to surface needs, measure progress and align goals. Capture and share customer feedback, providing insight that helps shape product development and service offerings. Partner with our teams (Support, Professional Services, Product, Account Management) to coordinate delivery of customer outcomes. Document customer engagements and maintain visibility of activity, outcomes and risks across systems. Refine and improve Customer Success practices to ensure they are aligned with the evolving needs of clients. Requirements A blend of technical understanding and customer-facing skills, from an observability, monitoring, or enterprise software environment. Experience in a Customer Success, Technical Account Management, or related customer-facing role (non-sales). Hands-on knowledge of observability platforms or monitoring tools (Geneos, Opsview, OP5 or Uptrends advantageous) Background in enterprise-scale environments (financial services experience advantageous). Ability to translate technical solutions into business value and outcomes. Experience delivering training, workshops, or enablement programmes. Analytical skills for interpreting customer usage and health metrics. Excellent communication and relationship-building skills at all levels, from technical staff to senior stakeholders. Organised, proactive, and comfortable working independently while collaborating across functions. Health insurance cover for you and your dependents Dental Cover for you and your dependants Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy:
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you- We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters- Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow- Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of Role Reporting to our GlobalHeadofSalesandPartners, you will be responsible for an annual new business growth revenue target and an annual retention target within a pre-defined territory. You will combine both hunter and farmer characteristics including the regional account management of a pre-defined existing Financial Services customer list and the growth of revenue in these accounts through up-sell and cross-sell. The role will also involve working with our marketing and BDR teams to prospect for new business outside of the existing customer list. As an Senior Account Manager, you will: Develop strategic relationships within the allocated accounts that you are assigned. Ensure contract renewals are completed. Manage a new business territory and meet the Net New Growth Sales Target. Work with key teams at ITRS to provide an excellent customer experience, including Client Services, Professional Services, Pre-Sales and Sales Fulfilment. Qualify opportunities to a high degree to provide a predictable and accurate pipeline forecast. Align with our Marketing and BDR teams to create sales campaigns including contributing to sales materials and attending events. Be a Voice of the Customer by ensuring excellent meeting notes and contributing to the feedback loop. Manage the sales cycle including discovery meetings, presentations, initial demos, identifying PoC success criteria, writing proposals, through to deal closure Requirements Five or more years' successful track record selling complex software into the capital markets space specialising in technology that operates in the monitoring or observability space. A working understanding of how financial trading technology is deployed and used within capital markets and a working knowledge of the application infrastructures and associated data flows that drive the front offices of the major banks including OMSs, market data feeds, electronic trading platforms; risk systems Experience hunting for new business and managing the sales cycle from prospecting to deal closure, as well experience of managing and growing existing accounts and the ability to qualify and prioritise deals so that ITRS's resources are focused on the right opportunities. In other words, an ability to manage a pipeline and close business. A team player who is comfortable executing complex sales cycles where multiple players from ITRS (sales, presales, legal, and professional services) are working with multiple players from the prospect (heads of IT, business line heads, project managers, procurement, legal) over an extended period of time. Experience establishing communication and engagement with prospects and with ITRS customers and to represent the 'voice of the customer" in providing and reviewing feedback with our Product Management team. Experience presenting and providing examples of giving product demonstrations and presentations to customers and prospects Experience of communication at the right level with both technical and business leaders both internally and with the customer. An ability to undertake some travel. Some, but not all senior sales roles will require the ability to run international accounts throughout EMEA therefore will involve some travel Health Insurance and Dental Health Cover for you and your dependants Employee Assistance Programme Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income Protection Referral Bonus Buy and Sell Holiday Training Reimbursement ITRSis an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy:
Oct 29, 2025
Full time
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you- We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters- Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow- Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of Role Reporting to our GlobalHeadofSalesandPartners, you will be responsible for an annual new business growth revenue target and an annual retention target within a pre-defined territory. You will combine both hunter and farmer characteristics including the regional account management of a pre-defined existing Financial Services customer list and the growth of revenue in these accounts through up-sell and cross-sell. The role will also involve working with our marketing and BDR teams to prospect for new business outside of the existing customer list. As an Senior Account Manager, you will: Develop strategic relationships within the allocated accounts that you are assigned. Ensure contract renewals are completed. Manage a new business territory and meet the Net New Growth Sales Target. Work with key teams at ITRS to provide an excellent customer experience, including Client Services, Professional Services, Pre-Sales and Sales Fulfilment. Qualify opportunities to a high degree to provide a predictable and accurate pipeline forecast. Align with our Marketing and BDR teams to create sales campaigns including contributing to sales materials and attending events. Be a Voice of the Customer by ensuring excellent meeting notes and contributing to the feedback loop. Manage the sales cycle including discovery meetings, presentations, initial demos, identifying PoC success criteria, writing proposals, through to deal closure Requirements Five or more years' successful track record selling complex software into the capital markets space specialising in technology that operates in the monitoring or observability space. A working understanding of how financial trading technology is deployed and used within capital markets and a working knowledge of the application infrastructures and associated data flows that drive the front offices of the major banks including OMSs, market data feeds, electronic trading platforms; risk systems Experience hunting for new business and managing the sales cycle from prospecting to deal closure, as well experience of managing and growing existing accounts and the ability to qualify and prioritise deals so that ITRS's resources are focused on the right opportunities. In other words, an ability to manage a pipeline and close business. A team player who is comfortable executing complex sales cycles where multiple players from ITRS (sales, presales, legal, and professional services) are working with multiple players from the prospect (heads of IT, business line heads, project managers, procurement, legal) over an extended period of time. Experience establishing communication and engagement with prospects and with ITRS customers and to represent the 'voice of the customer" in providing and reviewing feedback with our Product Management team. Experience presenting and providing examples of giving product demonstrations and presentations to customers and prospects Experience of communication at the right level with both technical and business leaders both internally and with the customer. An ability to undertake some travel. Some, but not all senior sales roles will require the ability to run international accounts throughout EMEA therefore will involve some travel Health Insurance and Dental Health Cover for you and your dependants Employee Assistance Programme Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income Protection Referral Bonus Buy and Sell Holiday Training Reimbursement ITRSis an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy: