ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY The purpose of this role is to manage and support in the delivery of the day-to-day resident experience objectives of the property and lead the team by example to build a vibrant, safe and welcoming community our residents enjoy being part of. Assisting the Community Manager in the day-to-day financial and operational management of the property including leasing, marketing, property maintenance and tenancy administration. JOB DESCRIPTION Key Responsibilities Acts as a role model at all times by demonstrating the core values Acts up covering the Community Manager responsibilities in his or her absence ensuring work is organised and executed in line with Greystar expectations. Actively seeks interaction and contact with residents to proactively seek to improve the front of house service delivery anticipating and exceeding resident expectations. Promotes resident satisfaction and retention by monitoring resident feedback including online reviews and responding to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. Assists and supports the Community Manager with communications, assessment and development of team members. Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams. Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. Processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. Completes relevant operational, financial and compliance administrative tasks including routine weekly and monthly reporting and ensures property data is accurate. Supports with resident event management within the community . Undertakes marketing and leasing activities including: viewings, following up on enquiries and sales conversions. Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities. Stays informed about current market and competitor conditions Assists with summer community preparations, including move-in and move-out processes. Assists the Community Manager to ensure the property meets necessary Health and Safety requirements, monitors incident reporting system and completes compliance activities in line with the Company's policies and procedures. Participates where required in an on call roster to provide out of hours emergency support for the community. Works with the Community Manager in the preparation of the annual budget and monthly management accounts Organizational. Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s). Demonstrates appropriate safe behaviors in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s). Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence. Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications, or utilizing other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility. Key Relationships Community Managers and Community Teams. Regional Operations Managers Corporate Support Teams including HR, Finance, Systems, Sales & Marketing, Health & Safety & Capital Projects. Knowledge & Qualifications Good level of general education Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. Proficiency in using property operation systems. Training will however, be provided. Knowledge of Landlord/Tenant Legislation. Experience & Skills Essential Excellent customer service skills and significant experience in a customer facing service delivery role. Good team player with strong relationship building and influencing skills Ability to act autonomously, taking decisions and/or action when required. Fluent English verbal and written communication skills Excellent organisation skills with the ability to multi task and prioritise Numerical skills necessary to complete the above activities Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience Flexible approach to work and adaptable to thrive in a changing environment. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. Desirable: Previous experience supervising or leading a team to deliver excellent customer service. Demonstrable ability to coach and mentor team members A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH.
Jun 17, 2025
Full time
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY The purpose of this role is to manage and support in the delivery of the day-to-day resident experience objectives of the property and lead the team by example to build a vibrant, safe and welcoming community our residents enjoy being part of. Assisting the Community Manager in the day-to-day financial and operational management of the property including leasing, marketing, property maintenance and tenancy administration. JOB DESCRIPTION Key Responsibilities Acts as a role model at all times by demonstrating the core values Acts up covering the Community Manager responsibilities in his or her absence ensuring work is organised and executed in line with Greystar expectations. Actively seeks interaction and contact with residents to proactively seek to improve the front of house service delivery anticipating and exceeding resident expectations. Promotes resident satisfaction and retention by monitoring resident feedback including online reviews and responding to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. Assists and supports the Community Manager with communications, assessment and development of team members. Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams. Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. Processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. Completes relevant operational, financial and compliance administrative tasks including routine weekly and monthly reporting and ensures property data is accurate. Supports with resident event management within the community . Undertakes marketing and leasing activities including: viewings, following up on enquiries and sales conversions. Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities. Stays informed about current market and competitor conditions Assists with summer community preparations, including move-in and move-out processes. Assists the Community Manager to ensure the property meets necessary Health and Safety requirements, monitors incident reporting system and completes compliance activities in line with the Company's policies and procedures. Participates where required in an on call roster to provide out of hours emergency support for the community. Works with the Community Manager in the preparation of the annual budget and monthly management accounts Organizational. Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s). Demonstrates appropriate safe behaviors in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s). Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence. Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications, or utilizing other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility. Key Relationships Community Managers and Community Teams. Regional Operations Managers Corporate Support Teams including HR, Finance, Systems, Sales & Marketing, Health & Safety & Capital Projects. Knowledge & Qualifications Good level of general education Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. Proficiency in using property operation systems. Training will however, be provided. Knowledge of Landlord/Tenant Legislation. Experience & Skills Essential Excellent customer service skills and significant experience in a customer facing service delivery role. Good team player with strong relationship building and influencing skills Ability to act autonomously, taking decisions and/or action when required. Fluent English verbal and written communication skills Excellent organisation skills with the ability to multi task and prioritise Numerical skills necessary to complete the above activities Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience Flexible approach to work and adaptable to thrive in a changing environment. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. Desirable: Previous experience supervising or leading a team to deliver excellent customer service. Demonstrable ability to coach and mentor team members A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH.
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY Supports the Community Manager to achieve operations and financial goals through overseeing the teams and performing the facilities tasks of a technical services and property maintenance function to both the internal and external parts of buildings, grounds, amenities, and common areas to meet the Company's requirements for building standards, health and safety, statutory compliance and overall asset functionality. JOB DESCRIPTION Key Role Responsibilities Assigns and ensures completion of work orders generated from resident requests for service within the appropriate time and to the required standards, as well as ensuring the routine upkeep on the properties by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, and safety standards. Monitors the building services maintenance and management regime to ensure the mechanical, electrical and other building services plant and equipment reach their expected life span. Notification of major defects or failure trends to the Community Manager and Estates Manager with recommended actions and costings where appropriate. Works with external stakeholders on a regular basis i.e. local council, project managers, fire services to ensure the property is compliant in all aspects of its works. Works with the Capital Projects team to ensure Fabric, Electrical and Mechanical works are correctly specified and technical advice is available and be the point of contact for Capital works handover back to the property. Inspects work performed by other maintenance team members to assess workmanship, effectiveness of policies and procedures and develop corrective action plans as needed. Hires, onboards and develops capability of team members in order to meet key performance goals and future succession requirements. Contributes to the development of the annual budget(s) for the properties and is accountable for attainment of related budget goals by analysing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the Community Manager Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. Develops and actions regular planned preventative maintenance (PPM) schedules with the approved supply chain of contractors at the required intervals. Contributes to the selection and management of the PPM Contractors. Monitors reactive, statutory and PPM, works ensuring service level agreements are met, and accurate, up to date records are kept on systems and at the property. Coordinates and monitors minor works contractors and suppliers' standards; retains accurate stock records, site operations log, including all relevant RAMS & Permits to work, testing records and conducts annual PAT testing to achieve statutory compliance. Ensures that the Asset Management Plan documentation (Operations and Maintenance Manuals, Health and Safety File and Statutory records) are maintained in an up to date state in each property. Reviews and actions site risk assessments and method statements as required with Community Manager. Checks that there are no Contractors allowed within or on the property without the necessary RAM's, PPE, induction and permit to work notices when appropriate. Carries out the requirements of HASWA and CDM. Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address. Rota basis. Ensures that the appearance and physical aspects of the properties meet established standards through routine quality and safety inspections and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio. Works with Community Managers to develop a positive culture aligned to our brand pillars; championing consistency and operational excellence in the area of facilities management. Proactive in always striving for continuous improvement through feedback Acts as a role model by demonstrating the core values Actively seeks interaction and contact with residents to proactively seek to improve service delivery and takes appropriate action to resolve and address service issues. About You This job requires a candidate with a strong background in building maintenance, preferably within a corporate residential environment like hotels or premium residential blocks. The ideal applicant should have formal education up to 'A'/HND Level or equivalent and be proficient in Microsoft Office. A qualification in electrical, mechanical, or plumbing trades is essential, along with hands-on knowledge of various building repair practices. Candidates must understand UK Health & Safety laws, be experienced in supervising contractors, and have the ability to maintain risk assessments and preventative maintenance systems. Strong communication skills, a proactive work ethic, and the ability to work independently are key. Additionally, desirable qualifications include a degree in engineering or estates management, IOSH certification, and familiarity with change management and SFG20 maintenance job plans. The role demands flexibility, commercial awareness, and a commitment to ensuring a safe and well-maintained building environment.
Jun 12, 2025
Full time
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY Supports the Community Manager to achieve operations and financial goals through overseeing the teams and performing the facilities tasks of a technical services and property maintenance function to both the internal and external parts of buildings, grounds, amenities, and common areas to meet the Company's requirements for building standards, health and safety, statutory compliance and overall asset functionality. JOB DESCRIPTION Key Role Responsibilities Assigns and ensures completion of work orders generated from resident requests for service within the appropriate time and to the required standards, as well as ensuring the routine upkeep on the properties by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, and safety standards. Monitors the building services maintenance and management regime to ensure the mechanical, electrical and other building services plant and equipment reach their expected life span. Notification of major defects or failure trends to the Community Manager and Estates Manager with recommended actions and costings where appropriate. Works with external stakeholders on a regular basis i.e. local council, project managers, fire services to ensure the property is compliant in all aspects of its works. Works with the Capital Projects team to ensure Fabric, Electrical and Mechanical works are correctly specified and technical advice is available and be the point of contact for Capital works handover back to the property. Inspects work performed by other maintenance team members to assess workmanship, effectiveness of policies and procedures and develop corrective action plans as needed. Hires, onboards and develops capability of team members in order to meet key performance goals and future succession requirements. Contributes to the development of the annual budget(s) for the properties and is accountable for attainment of related budget goals by analysing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the Community Manager Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. Develops and actions regular planned preventative maintenance (PPM) schedules with the approved supply chain of contractors at the required intervals. Contributes to the selection and management of the PPM Contractors. Monitors reactive, statutory and PPM, works ensuring service level agreements are met, and accurate, up to date records are kept on systems and at the property. Coordinates and monitors minor works contractors and suppliers' standards; retains accurate stock records, site operations log, including all relevant RAMS & Permits to work, testing records and conducts annual PAT testing to achieve statutory compliance. Ensures that the Asset Management Plan documentation (Operations and Maintenance Manuals, Health and Safety File and Statutory records) are maintained in an up to date state in each property. Reviews and actions site risk assessments and method statements as required with Community Manager. Checks that there are no Contractors allowed within or on the property without the necessary RAM's, PPE, induction and permit to work notices when appropriate. Carries out the requirements of HASWA and CDM. Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address. Rota basis. Ensures that the appearance and physical aspects of the properties meet established standards through routine quality and safety inspections and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio. Works with Community Managers to develop a positive culture aligned to our brand pillars; championing consistency and operational excellence in the area of facilities management. Proactive in always striving for continuous improvement through feedback Acts as a role model by demonstrating the core values Actively seeks interaction and contact with residents to proactively seek to improve service delivery and takes appropriate action to resolve and address service issues. About You This job requires a candidate with a strong background in building maintenance, preferably within a corporate residential environment like hotels or premium residential blocks. The ideal applicant should have formal education up to 'A'/HND Level or equivalent and be proficient in Microsoft Office. A qualification in electrical, mechanical, or plumbing trades is essential, along with hands-on knowledge of various building repair practices. Candidates must understand UK Health & Safety laws, be experienced in supervising contractors, and have the ability to maintain risk assessments and preventative maintenance systems. Strong communication skills, a proactive work ethic, and the ability to work independently are key. Additionally, desirable qualifications include a degree in engineering or estates management, IOSH certification, and familiarity with change management and SFG20 maintenance job plans. The role demands flexibility, commercial awareness, and a commitment to ensuring a safe and well-maintained building environment.
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities Contributes to the delivery of a complex and evolving staffing structure, covering our in-house Community & Estate Management, Leasing, Concierge, Resident Events Management and Maintenance departments. Provides supportive and inspiring leadership to the team by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices. Acts as a role model always by demonstrating the core values. Leads the team to create positive memorable experiences by exceeding expectations for all residents. Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals. Ensures marketing campaigns, advertising and promotional activities are effectively implemented. Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations, and providing performance data and reporting. Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience. Meets targeted revenues by making rate recommendations based on market data and monitors payments. Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports. Manages the financial performance, attending regular P&L reviews with stakeholders. Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests. Promotes resident satisfaction and retention by ensuring a timely response to questions, requests, and complaints in a timely manner, and taking appropriate action to resolve and address service issues. Assesses team member training needs and ensures thorough understanding of systems and adherence to policies. Develops capability of team members to meet key performance goals and future succession requirements. Originates, approves, and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. Oversees the tenancy management process by coordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. Works hand in hand with Health & Safety to drive a safety culture by managing and monitoring the appropriate health & safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk-free environment. Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales. Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
Jun 05, 2025
Full time
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities Contributes to the delivery of a complex and evolving staffing structure, covering our in-house Community & Estate Management, Leasing, Concierge, Resident Events Management and Maintenance departments. Provides supportive and inspiring leadership to the team by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices. Acts as a role model always by demonstrating the core values. Leads the team to create positive memorable experiences by exceeding expectations for all residents. Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals. Ensures marketing campaigns, advertising and promotional activities are effectively implemented. Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations, and providing performance data and reporting. Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience. Meets targeted revenues by making rate recommendations based on market data and monitors payments. Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports. Manages the financial performance, attending regular P&L reviews with stakeholders. Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests. Promotes resident satisfaction and retention by ensuring a timely response to questions, requests, and complaints in a timely manner, and taking appropriate action to resolve and address service issues. Assesses team member training needs and ensures thorough understanding of systems and adherence to policies. Develops capability of team members to meet key performance goals and future succession requirements. Originates, approves, and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. Oversees the tenancy management process by coordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. Works hand in hand with Health & Safety to drive a safety culture by managing and monitoring the appropriate health & safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk-free environment. Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales. Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
If you're looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents. Enhance your knowledge of the real estate business under the mentorship of industry leaders through Greystar's impactful undergraduate and MBA intern programs offered across all business segments. Our global business continues to grow rapidly and currently covers North and South America, Europe, and Asia-Pacific. Our focus on people, genuine relationships, and shared values has created a unique and defining culture. Our team members are key to that culture, and they share the story best. Our Culture At Greystar, we are and always have been in the people business. We care about our residents, clients, and partners - and our focus on people defines our culture. Our teams are key to that culture, so we also strive to hire the best people in the business. "Our core values and our people are the heart of everything we do," says Bob Faith, Greystar Founder, Chairman, and CEO. "Though times and technology change, it's our people who have made Greystar the global leader in rental housing." Recent Awards Greystar is honored to have received numerous local, national, and global awards. Recently we received four 2023 PERE Awards: Residential Investor of the Year, Global; Innovation Investor of the Year, Global; Residential Investor of the Year, North America; and Firm of the Year, Europe, and were ranked the Manager, Developer, and Owner by the National Multifamily Housing Council in 2024. Pillars of Excellence: People, Customer Satisfaction, Operational Excellence, Profitability, Growth, Community Core Values: Integrity, Equality, Professionalism, Accountability, Service, Teamwork Diversity, Equality & Inclusion Our Core Values foster an environment of diversity, equality, and inclusion, and establish a foundation and mindset through which we guide team members, residents, communities, and partners. Our commitment to making Greystar a great place to work for all is reinforced by the fact that our DEI efforts are led by team members and championed by leadership. We're all in this together, and that's why DEI is truly a team effort at Greystar. Greystar Giving In addition to giving back to local and global nonprofit organizations, Greystar has established a philanthropic initiative to support each other: Stars in Need provides financial assistance to team members and their families experiencing significant hardships that lead to severe financial needs such as natural disasters or medical emergencies. Scholars offers financial assistance to dependents of Greystar team members and promotes the ongoing education of our youth who may be unable to attend college due to financial constraints. Sustainability At Greystar, we strive to make a big impact. We believe that energy management, sustainable practices, and the promotion of health and well-being help to preserve the environment for future generations. We are committed to addressing and minimizing sustainability risks and environmental impacts through continuous improvement of ESG (Environmental, Social, Governance) performance, sustainable design, and operation standards. Application Process Ready to apply? We aim to make our process clear, quick, and straightforward. Here is what you can expect: Get to know us Explore our website and learn more about Greystar. Find a role Search for opportunities and set up alerts. Apply Submit your resume for review. Interview Meet future team members virtually or in-person. Become a Greystar team member Begin your journey with Greystar. Stay up-to-date on all career opportunities at Greystar Sign up to receive new job alerts based on your preferences.
Feb 21, 2025
Full time
If you're looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents. Enhance your knowledge of the real estate business under the mentorship of industry leaders through Greystar's impactful undergraduate and MBA intern programs offered across all business segments. Our global business continues to grow rapidly and currently covers North and South America, Europe, and Asia-Pacific. Our focus on people, genuine relationships, and shared values has created a unique and defining culture. Our team members are key to that culture, and they share the story best. Our Culture At Greystar, we are and always have been in the people business. We care about our residents, clients, and partners - and our focus on people defines our culture. Our teams are key to that culture, so we also strive to hire the best people in the business. "Our core values and our people are the heart of everything we do," says Bob Faith, Greystar Founder, Chairman, and CEO. "Though times and technology change, it's our people who have made Greystar the global leader in rental housing." Recent Awards Greystar is honored to have received numerous local, national, and global awards. Recently we received four 2023 PERE Awards: Residential Investor of the Year, Global; Innovation Investor of the Year, Global; Residential Investor of the Year, North America; and Firm of the Year, Europe, and were ranked the Manager, Developer, and Owner by the National Multifamily Housing Council in 2024. Pillars of Excellence: People, Customer Satisfaction, Operational Excellence, Profitability, Growth, Community Core Values: Integrity, Equality, Professionalism, Accountability, Service, Teamwork Diversity, Equality & Inclusion Our Core Values foster an environment of diversity, equality, and inclusion, and establish a foundation and mindset through which we guide team members, residents, communities, and partners. Our commitment to making Greystar a great place to work for all is reinforced by the fact that our DEI efforts are led by team members and championed by leadership. We're all in this together, and that's why DEI is truly a team effort at Greystar. Greystar Giving In addition to giving back to local and global nonprofit organizations, Greystar has established a philanthropic initiative to support each other: Stars in Need provides financial assistance to team members and their families experiencing significant hardships that lead to severe financial needs such as natural disasters or medical emergencies. Scholars offers financial assistance to dependents of Greystar team members and promotes the ongoing education of our youth who may be unable to attend college due to financial constraints. Sustainability At Greystar, we strive to make a big impact. We believe that energy management, sustainable practices, and the promotion of health and well-being help to preserve the environment for future generations. We are committed to addressing and minimizing sustainability risks and environmental impacts through continuous improvement of ESG (Environmental, Social, Governance) performance, sustainable design, and operation standards. Application Process Ready to apply? We aim to make our process clear, quick, and straightforward. Here is what you can expect: Get to know us Explore our website and learn more about Greystar. Find a role Search for opportunities and set up alerts. Apply Submit your resume for review. Interview Meet future team members virtually or in-person. Become a Greystar team member Begin your journey with Greystar. Stay up-to-date on all career opportunities at Greystar Sign up to receive new job alerts based on your preferences.
If you're looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents. Enhance your knowledge of the real estate business under the mentorship of industry leaders through Greystar's impactful undergraduate and MBA intern programs offered across all business segments. Our global business continues to grow rapidly and currently covers North and South America, Europe, and Asia-Pacific. Our Culture At Greystar, we are and always have been in the people business. We care about our residents, clients, and partners - and our focus on people defines our culture. Our teams are key to that culture, so we also strive to hire the best people in the business. "Our core values and our people are the heart of everything we do," says Bob Faith, Greystar Founder, Chairman, and CEO. "Though times and technology change, it's our people who have made Greystar the global leader in rental housing." Recent Awards Greystar is honored to have received numerous local, national, and global awards. Recently we received four 2023 PERE Awards: Residential Investor of the Year, Global; Innovation Investor of the Year, Global; Residential Investor of the Year, North America; and Firm of the Year, Europe, and were ranked the Manager, Developer, and Owner by the National Multifamily Housing Council in 2024. Pillars of Excellence: People, Customer Satisfaction, Operational Excellence, Profitability, Growth, Community Core Values: Integrity, Equality, Professionalism, Accountability, Service, Teamwork Diversity, Equality & Inclusion Our Core Values foster an environment of diversity, equality, and inclusion, and establish a foundation and mindset through which we guide team members, residents, communities, and partners. Greystar Giving In addition to giving back to local and global nonprofit organizations, Greystar has established a philanthropic initiative to support each other. Sustainability At Greystar, we strive to make a big impact. We believe that energy management, sustainable practices, and the promotion of health and well-being help to preserve the environment for future generations. Employee Benefits Health insurance (including company-paid opportunities) is offered, along with competitive dental (US Only) and vision insurance plan options. in select countries Retirement Planning Paid Time Off Full-time team members receive generous paid time off - including your birthday! - as well as paid sick leave, personal days, and company holidays varies by country Maternal and paternal paid leave is available for the birth or adoption of a child. Professional Development Ongoing support is available for career advancement opportunities in addition to corporate training programs. Employee Assistance Program Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you. Note: Outlined benefits may vary by international region. Application Process Ready to apply? We aim to make our process clear, quick, and straightforward. Here is what you can expect: Get to know us Explore our website and learn more about Greystar. Find a role Search for opportunities and set up alerts. Apply Submit your resume for review. Interview Meet future team members virtually or in-person. Become a Greystar team member Begin your journey with Greystar.
Feb 17, 2025
Full time
If you're looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents. Enhance your knowledge of the real estate business under the mentorship of industry leaders through Greystar's impactful undergraduate and MBA intern programs offered across all business segments. Our global business continues to grow rapidly and currently covers North and South America, Europe, and Asia-Pacific. Our Culture At Greystar, we are and always have been in the people business. We care about our residents, clients, and partners - and our focus on people defines our culture. Our teams are key to that culture, so we also strive to hire the best people in the business. "Our core values and our people are the heart of everything we do," says Bob Faith, Greystar Founder, Chairman, and CEO. "Though times and technology change, it's our people who have made Greystar the global leader in rental housing." Recent Awards Greystar is honored to have received numerous local, national, and global awards. Recently we received four 2023 PERE Awards: Residential Investor of the Year, Global; Innovation Investor of the Year, Global; Residential Investor of the Year, North America; and Firm of the Year, Europe, and were ranked the Manager, Developer, and Owner by the National Multifamily Housing Council in 2024. Pillars of Excellence: People, Customer Satisfaction, Operational Excellence, Profitability, Growth, Community Core Values: Integrity, Equality, Professionalism, Accountability, Service, Teamwork Diversity, Equality & Inclusion Our Core Values foster an environment of diversity, equality, and inclusion, and establish a foundation and mindset through which we guide team members, residents, communities, and partners. Greystar Giving In addition to giving back to local and global nonprofit organizations, Greystar has established a philanthropic initiative to support each other. Sustainability At Greystar, we strive to make a big impact. We believe that energy management, sustainable practices, and the promotion of health and well-being help to preserve the environment for future generations. Employee Benefits Health insurance (including company-paid opportunities) is offered, along with competitive dental (US Only) and vision insurance plan options. in select countries Retirement Planning Paid Time Off Full-time team members receive generous paid time off - including your birthday! - as well as paid sick leave, personal days, and company holidays varies by country Maternal and paternal paid leave is available for the birth or adoption of a child. Professional Development Ongoing support is available for career advancement opportunities in addition to corporate training programs. Employee Assistance Program Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you. Note: Outlined benefits may vary by international region. Application Process Ready to apply? We aim to make our process clear, quick, and straightforward. Here is what you can expect: Get to know us Explore our website and learn more about Greystar. Find a role Search for opportunities and set up alerts. Apply Submit your resume for review. Interview Meet future team members virtually or in-person. Become a Greystar team member Begin your journey with Greystar.
If you're looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents. Our Culture At Greystar, we are and always have been in the people business. We care about our residents, clients, and partners - and our focus on people defines our culture. Our teams are key to that culture, so we also strive to hire the best people in the business. "Our core values and our people are the heart of everything we do," says Bob Faith, Greystar Founder, Chairman, and CEO. "Though times and technology change, it's our people who have made Greystar the global leader in rental housing." Recent Awards Greystar is honored to have received numerous local, national, and global awards. Recently we received four 2023 PERE Awards: Residential Investor of the Year, Global; Innovation Investor of the Year, Global; Residential Investor of the Year, North America; and Firm of the Year, Europe, and were ranked the Manager, Developer, and Owner by the National Multifamily Housing Council in 2024. Pillars of Excellence: People, Customer Satisfaction, Operational Excellence, Profitability, Growth, Community Core Values: Integrity, Equality, Professionalism, Accountability, Service, Teamwork Diversity, Equality & Inclusion Our Core Values foster an environment of diversity, equality, and inclusion, and establish a foundation and mindset through which we guide team members, residents, communities, and partners. Our commitment to making Greystar a great place to work for all is reinforced by the fact that our DEI efforts are led by team members and championed by leadership. We're all in this together, and that's why DEI is truly a team effort at Greystar. Greystar Giving In addition to giving back to local and global nonprofit organizations, Greystar has established a philanthropic initiative to support each other: Stars in Need provides financial assistance to team members and their families experiencing significant hardships that lead to severe financial needs such as natural disasters or medical emergencies. Scholars offers financial assistance to dependents of Greystar team members and promotes the ongoing education of our youth who may be unable to attend college due to financial constraints. Sustainability At Greystar, we strive to make a big impact. We believe that energy management, sustainable practices, and the promotion of health and well-being help to preserve the environment for future generations. We are committed to addressing and minimizing sustainability risks and environmental impacts through continuous improvement of ESG (Environmental, Social, Governance) performance, sustainable design, and operation standards. Benefits Health insurance (including company-paid opportunities) is offered, along with competitive dental (US Only) and vision insurance plan options. in select countries Retirement Planning Paid Time Off Full-time team members receive generous paid time off - including your birthday! - as well as paid sick leave, personal days, and company holidays varies by country Maternal and paternal paid leave is available for the birth or adoption of a child. Professional Development Ongoing support is available for career advancement opportunities in addition to corporate training programs. Employee Assistance Program Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you. Note: Outlined benefits may vary by international region. Application Process Ready to apply? We aim to make our process clear, quick, and straightforward. Here is what you can expect: Get to know us Explore our website and learn more about Greystar. Find a role Search for opportunities and set up alerts. Apply Submit your resume for review. Interview Meet future team members virtually or in-person. Become a Greystar team member Begin your journey with Greystar.
Feb 17, 2025
Full time
If you're looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents. Our Culture At Greystar, we are and always have been in the people business. We care about our residents, clients, and partners - and our focus on people defines our culture. Our teams are key to that culture, so we also strive to hire the best people in the business. "Our core values and our people are the heart of everything we do," says Bob Faith, Greystar Founder, Chairman, and CEO. "Though times and technology change, it's our people who have made Greystar the global leader in rental housing." Recent Awards Greystar is honored to have received numerous local, national, and global awards. Recently we received four 2023 PERE Awards: Residential Investor of the Year, Global; Innovation Investor of the Year, Global; Residential Investor of the Year, North America; and Firm of the Year, Europe, and were ranked the Manager, Developer, and Owner by the National Multifamily Housing Council in 2024. Pillars of Excellence: People, Customer Satisfaction, Operational Excellence, Profitability, Growth, Community Core Values: Integrity, Equality, Professionalism, Accountability, Service, Teamwork Diversity, Equality & Inclusion Our Core Values foster an environment of diversity, equality, and inclusion, and establish a foundation and mindset through which we guide team members, residents, communities, and partners. Our commitment to making Greystar a great place to work for all is reinforced by the fact that our DEI efforts are led by team members and championed by leadership. We're all in this together, and that's why DEI is truly a team effort at Greystar. Greystar Giving In addition to giving back to local and global nonprofit organizations, Greystar has established a philanthropic initiative to support each other: Stars in Need provides financial assistance to team members and their families experiencing significant hardships that lead to severe financial needs such as natural disasters or medical emergencies. Scholars offers financial assistance to dependents of Greystar team members and promotes the ongoing education of our youth who may be unable to attend college due to financial constraints. Sustainability At Greystar, we strive to make a big impact. We believe that energy management, sustainable practices, and the promotion of health and well-being help to preserve the environment for future generations. We are committed to addressing and minimizing sustainability risks and environmental impacts through continuous improvement of ESG (Environmental, Social, Governance) performance, sustainable design, and operation standards. Benefits Health insurance (including company-paid opportunities) is offered, along with competitive dental (US Only) and vision insurance plan options. in select countries Retirement Planning Paid Time Off Full-time team members receive generous paid time off - including your birthday! - as well as paid sick leave, personal days, and company holidays varies by country Maternal and paternal paid leave is available for the birth or adoption of a child. Professional Development Ongoing support is available for career advancement opportunities in addition to corporate training programs. Employee Assistance Program Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you. Note: Outlined benefits may vary by international region. Application Process Ready to apply? We aim to make our process clear, quick, and straightforward. Here is what you can expect: Get to know us Explore our website and learn more about Greystar. Find a role Search for opportunities and set up alerts. Apply Submit your resume for review. Interview Meet future team members virtually or in-person. Become a Greystar team member Begin your journey with Greystar.
If you're looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents. Our Culture At Greystar, we are and always have been in the people business. We care about our residents, clients, and partners - and our focus on people defines our culture. Our teams are key to that culture, so we also strive to hire the best people in the business. "Our core values and our people are the heart of everything we do," says Bob Faith, Greystar Founder, Chairman, and CEO. Benefits Health insurance (including company-paid opportunities) is offered, along with competitive dental (US Only) and vision insurance plan options. in select countries Retirement Planning Paid Time Off Full-time team members receive generous paid time off - including your birthday! - as well as paid sick leave, personal days, and company holidays varies by country Maternal and paternal paid leave is available for the birth or adoption of a child. Professional Development Ongoing support is available for career advancement opportunities in addition to corporate training programs. Employee Assistance Program Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you. Note: Outlined benefits may vary by international region. Application Process Ready to apply? We aim to make our process clear, quick, and straightforward. Here is what you can expect: Get to know us Explore our website and learn more about Greystar. Find a role Search for opportunities and set up alerts. Apply Submit your resume for review. Interview Meet future team members virtually or in-person. Become a Greystar team member Begin your journey with Greystar. Stay up-to-date on all career opportunities at Greystar
Feb 16, 2025
Full time
If you're looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents. Our Culture At Greystar, we are and always have been in the people business. We care about our residents, clients, and partners - and our focus on people defines our culture. Our teams are key to that culture, so we also strive to hire the best people in the business. "Our core values and our people are the heart of everything we do," says Bob Faith, Greystar Founder, Chairman, and CEO. Benefits Health insurance (including company-paid opportunities) is offered, along with competitive dental (US Only) and vision insurance plan options. in select countries Retirement Planning Paid Time Off Full-time team members receive generous paid time off - including your birthday! - as well as paid sick leave, personal days, and company holidays varies by country Maternal and paternal paid leave is available for the birth or adoption of a child. Professional Development Ongoing support is available for career advancement opportunities in addition to corporate training programs. Employee Assistance Program Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you. Note: Outlined benefits may vary by international region. Application Process Ready to apply? We aim to make our process clear, quick, and straightforward. Here is what you can expect: Get to know us Explore our website and learn more about Greystar. Find a role Search for opportunities and set up alerts. Apply Submit your resume for review. Interview Meet future team members virtually or in-person. Become a Greystar team member Begin your journey with Greystar. Stay up-to-date on all career opportunities at Greystar
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example, your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities Contributes to the delivery of a complex and evolving staffing structure, covering our in-house Community & Estate Management, Leasing, Concierge, Resident Events Management and Maintenance departments. Provides supportive and inspiring leadership to the team by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices. Acts as a role model always by demonstrating the core values. Leads the team to create positive memorable experiences by exceeding expectations for all residents. Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals. Ensures marketing campaigns, advertising and promotional activities are effectively implemented. Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations, and providing performance data and reporting. Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience. Meets targeted revenues by making rate recommendations based on market data and monitors payments. Prepares and forecasts annual budgets by analyzing financial statements, reviewing marketing information, and accessing operational reports. Manages the financial performance, attending regular P&L reviews with stakeholders. Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and ongoing communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests. Promotes resident satisfaction and retention by ensuring a timely response to questions, requests, and complaints, and taking appropriate action to resolve and address service issues. Assesses team member training needs and ensures thorough understanding of systems and adherence to policies. Develops capability of team members to meet key performance goals and future succession requirements. Originates, approves, and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. Oversees the tenancy management process by coordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. Works hand in hand with Health & Safety to drive a safety culture by managing and monitoring the appropriate health & safety and compliance activities including the incident reporting system and ensuring that the community operates in a safe and risk-free environment. Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales. Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
Feb 16, 2025
Full time
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example, your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities Contributes to the delivery of a complex and evolving staffing structure, covering our in-house Community & Estate Management, Leasing, Concierge, Resident Events Management and Maintenance departments. Provides supportive and inspiring leadership to the team by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices. Acts as a role model always by demonstrating the core values. Leads the team to create positive memorable experiences by exceeding expectations for all residents. Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals. Ensures marketing campaigns, advertising and promotional activities are effectively implemented. Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations, and providing performance data and reporting. Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience. Meets targeted revenues by making rate recommendations based on market data and monitors payments. Prepares and forecasts annual budgets by analyzing financial statements, reviewing marketing information, and accessing operational reports. Manages the financial performance, attending regular P&L reviews with stakeholders. Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and ongoing communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests. Promotes resident satisfaction and retention by ensuring a timely response to questions, requests, and complaints, and taking appropriate action to resolve and address service issues. Assesses team member training needs and ensures thorough understanding of systems and adherence to policies. Develops capability of team members to meet key performance goals and future succession requirements. Originates, approves, and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. Oversees the tenancy management process by coordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. Works hand in hand with Health & Safety to drive a safety culture by managing and monitoring the appropriate health & safety and compliance activities including the incident reporting system and ensuring that the community operates in a safe and risk-free environment. Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales. Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY Role Summary: Greystar continues to experience significant international growth and expansion within the UK & Europe and this role will be to support that growth. Reporting directly to the UK & EU Tax Senior Director, and working with the UK & EU Tax Managing Director, the role will encompass but not be limited to the following areas; Corporate Taxes, Non-Resident Landlord Taxes, VAT, Stamp Duty, CIS and, as Greystar is experiencing significant international growth, other International Taxes as appropriate, meaning the candidate will require a flexible approach. JOB DESCRIPTION Key Role Responsibilities Leading the transition of tax management at deal close into operational and subsequent exit phases, with primary responsibility for portfolio tax matters to drive value, consider tax changes that impact the business and navigate complexity and risk. Working with the Greystar Finance teams and external tax compliance providers to monitor and co-ordinate tax compliance engagements across relevant UK and European jurisdictions. Building up relationships and liaising with investors as necessary to manage tax obligations under our joint venture arrangements. Managing the wider tax aspects of our Fund series and separate accounts. Managing the tax input for disposals, re-organisations, financings and refinancings. Preparing annual corporate tax forecasts for entities under management across relevant UK and European jurisdictions. Giving consideration and support to the business (including the US) on global tax reform matters such as ATAD 2, Pillar 2 etc. Ensuring appropriate transfer pricing documentation is prepared and on file. Having oversight of FATCA and CRS obligations and engagements with local administrators. Compiling and monitoring annual tax compliance budgets. Completing various financial, accounting, narrative, administrative and other reports and analysis and duties as assigned or necessary for the successful execution of the business plans. Working with the wider business to adopt new Tax technologies to improve accuracy and drive efficiencies within the Tax function. Keeping up to date with changes with Tax legislation across our jurisdictions in the UK and Europe and project managing any action that needs to be taken to assess the financial impact of any changes and ensure the changes are implemented. Other project work that may from time to time be required. Additional Role Responsibilities Partnering with the Investment & Development Teams to help them make appropriate assumptions to price taxes when bidding on acquisitions. Working with third party tax advisors to scope out and seek a quote for the appropriate level of advice on acquisitions, including US tax advice, with a view to providing & documenting tax assumptions for the detailed underwriting model. Ensuring that the Investment & Development Teams have covered all material tax items and preparing the internal documentation to enable Tax sign-off. Ensuring successful implementation of third party advice on acquisitions which will involve liaising with several internal & external teams. Controlling third party tax advisor costs during the deal process and communicating the status to the UK & EU Tax Managing Director, and Investment and Development team budget holders. Role Scope: The role will be based in London and may require some travel to the Greystar European foreign offices. Currently Greystar has European corporate offices in The Hague, Madrid, Frankfurt, Paris and Dublin with the US tax team based in Charleston. The role will co-ordinate and manage external tax partners, statutory and supplier relationships and delivery. Key Relationships: The role will report to the Senior Director, Tax, UK & Europe and involve working with the Managing Director, Tax, UK & Europe. The role will work closely with US, UK & European senior management team members and have significant frequent interaction with Greystar corporate functions such as Finance, Legal, Company Secretarial, Compliance and the Investment, Development, Portfolio Management and Asset Management teams. Regular interaction will be required with current and prospective Investment partners. External auditors and tax advisors. Knowledge & Qualifications: Professionally qualified CTA/ACCA/ACA with the relevant tax specialisms, previous experience in the Real Estate industry would be preferable. IT literate and fully conversant with all Microsoft packages including Word, PowerPoint and Excel. Experience & Skills: Essential: Experience must be commensurate with the role level and knowledge of applicable regulatory requirements that should have been gained through training and working in a global professional services environment. Must demonstrate an understanding of and sympathy with the commercial issues in the business and the impact of tax issues thereon and a willingness to learn about the commercial and tax issues affecting the residential real estate market. Able to work effectively to objectives with the personal sensitivity to be able to understand the needs of clients and offer clear authoritative answers in a timely manner. Should be able to build, create and sustain value-add relationships with key stakeholders internally and externally. Strong written & verbal communication skills including the ability to prepare commercial standard business correspondence, reports, documents as well as to present to diverse small or large audiences. Ability to critically review data and investigate and explain unexpected outcomes. Excellent organisation skills, including the ability to prioritise workload, achieve deadline driven defined outcomes and displays good judgment under pressure. A positive team player, skilled at working collaboratively with team members, key business leaders, and external partners to drive results and support the wider team and business objectives. Should be able to evidence an ability to adapt style to engage, support and coach colleagues. Demonstrated willingness to be flexible and adaptable to changing priorities in a fast-paced environment, characterised by change and rapid growth. Desirable: You are likely to be an experienced Assistant Manager or newly promoted Tax Manager level at a Big 4 firm, or have experience working in an in-house tax team in a private equity or real estate business. Experience of working on UK, German, Dutch, French, Irish & Spanish PRS projects would be an advantage.
Feb 14, 2025
Full time
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY Role Summary: Greystar continues to experience significant international growth and expansion within the UK & Europe and this role will be to support that growth. Reporting directly to the UK & EU Tax Senior Director, and working with the UK & EU Tax Managing Director, the role will encompass but not be limited to the following areas; Corporate Taxes, Non-Resident Landlord Taxes, VAT, Stamp Duty, CIS and, as Greystar is experiencing significant international growth, other International Taxes as appropriate, meaning the candidate will require a flexible approach. JOB DESCRIPTION Key Role Responsibilities Leading the transition of tax management at deal close into operational and subsequent exit phases, with primary responsibility for portfolio tax matters to drive value, consider tax changes that impact the business and navigate complexity and risk. Working with the Greystar Finance teams and external tax compliance providers to monitor and co-ordinate tax compliance engagements across relevant UK and European jurisdictions. Building up relationships and liaising with investors as necessary to manage tax obligations under our joint venture arrangements. Managing the wider tax aspects of our Fund series and separate accounts. Managing the tax input for disposals, re-organisations, financings and refinancings. Preparing annual corporate tax forecasts for entities under management across relevant UK and European jurisdictions. Giving consideration and support to the business (including the US) on global tax reform matters such as ATAD 2, Pillar 2 etc. Ensuring appropriate transfer pricing documentation is prepared and on file. Having oversight of FATCA and CRS obligations and engagements with local administrators. Compiling and monitoring annual tax compliance budgets. Completing various financial, accounting, narrative, administrative and other reports and analysis and duties as assigned or necessary for the successful execution of the business plans. Working with the wider business to adopt new Tax technologies to improve accuracy and drive efficiencies within the Tax function. Keeping up to date with changes with Tax legislation across our jurisdictions in the UK and Europe and project managing any action that needs to be taken to assess the financial impact of any changes and ensure the changes are implemented. Other project work that may from time to time be required. Additional Role Responsibilities Partnering with the Investment & Development Teams to help them make appropriate assumptions to price taxes when bidding on acquisitions. Working with third party tax advisors to scope out and seek a quote for the appropriate level of advice on acquisitions, including US tax advice, with a view to providing & documenting tax assumptions for the detailed underwriting model. Ensuring that the Investment & Development Teams have covered all material tax items and preparing the internal documentation to enable Tax sign-off. Ensuring successful implementation of third party advice on acquisitions which will involve liaising with several internal & external teams. Controlling third party tax advisor costs during the deal process and communicating the status to the UK & EU Tax Managing Director, and Investment and Development team budget holders. Role Scope: The role will be based in London and may require some travel to the Greystar European foreign offices. Currently Greystar has European corporate offices in The Hague, Madrid, Frankfurt, Paris and Dublin with the US tax team based in Charleston. The role will co-ordinate and manage external tax partners, statutory and supplier relationships and delivery. Key Relationships: The role will report to the Senior Director, Tax, UK & Europe and involve working with the Managing Director, Tax, UK & Europe. The role will work closely with US, UK & European senior management team members and have significant frequent interaction with Greystar corporate functions such as Finance, Legal, Company Secretarial, Compliance and the Investment, Development, Portfolio Management and Asset Management teams. Regular interaction will be required with current and prospective Investment partners. External auditors and tax advisors. Knowledge & Qualifications: Professionally qualified CTA/ACCA/ACA with the relevant tax specialisms, previous experience in the Real Estate industry would be preferable. IT literate and fully conversant with all Microsoft packages including Word, PowerPoint and Excel. Experience & Skills: Essential: Experience must be commensurate with the role level and knowledge of applicable regulatory requirements that should have been gained through training and working in a global professional services environment. Must demonstrate an understanding of and sympathy with the commercial issues in the business and the impact of tax issues thereon and a willingness to learn about the commercial and tax issues affecting the residential real estate market. Able to work effectively to objectives with the personal sensitivity to be able to understand the needs of clients and offer clear authoritative answers in a timely manner. Should be able to build, create and sustain value-add relationships with key stakeholders internally and externally. Strong written & verbal communication skills including the ability to prepare commercial standard business correspondence, reports, documents as well as to present to diverse small or large audiences. Ability to critically review data and investigate and explain unexpected outcomes. Excellent organisation skills, including the ability to prioritise workload, achieve deadline driven defined outcomes and displays good judgment under pressure. A positive team player, skilled at working collaboratively with team members, key business leaders, and external partners to drive results and support the wider team and business objectives. Should be able to evidence an ability to adapt style to engage, support and coach colleagues. Demonstrated willingness to be flexible and adaptable to changing priorities in a fast-paced environment, characterised by change and rapid growth. Desirable: You are likely to be an experienced Assistant Manager or newly promoted Tax Manager level at a Big 4 firm, or have experience working in an in-house tax team in a private equity or real estate business. Experience of working on UK, German, Dutch, French, Irish & Spanish PRS projects would be an advantage.
If you're looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents. Our Culture At Greystar, we are and always have been in the people business. We care about our residents, clients, and partners - and our focus on people defines our culture. Our teams are key to that culture, so we also strive to hire the best people in the business. "Our core values and our people are the heart of everything we do," says Bob Faith, Greystar Founder, Chairman, and CEO. "Though times and technology change, it's our people who have made Greystar the global leader in rental housing." Recent Awards Greystar is honored to have received numerous local, national, and global awards. Recently we received four 2023 PERE Awards: Residential Investor of the Year, Global; Innovation Investor of the Year, Global; Residential Investor of the Year, North America; and Firm of the Year, Europe, and were ranked the Manager, Developer, and Owner by the National Multifamily Housing Council in 2024. Pillars of Excellence: People, Customer Satisfaction, Operational Excellence, Profitability, Growth, Community Core Values: Integrity, Equality, Professionalism, Accountability, Service, Teamwork Diversity, Equality & Inclusion Our Core Values foster an environment of diversity, equality, and inclusion, and establish a foundation and mindset through which we guide team members, residents, communities, and partners. Our commitment to making Greystar a great place to work for all is reinforced by the fact that our DEI efforts are led by team members and championed by leadership. We're all in this together, and that's why DEI is truly a team effort at Greystar. Greystar Giving In addition to giving back to local and global nonprofit organizations, Greystar has established a philanthropic initiative to support each other: Stars in Need provides financial assistance to team members and their families experiencing significant hardships that lead to severe financial needs such as natural disasters or medical emergencies. Scholars offers financial assistance to dependents of Greystar team members and promotes the ongoing education of our youth who may be unable to attend college due to financial constraints. Sustainability At Greystar, we strive to make a big impact. We believe that energy management, sustainable practices, and the promotion of health and well-being help to preserve the environment for future generations. We are committed to addressing and minimizing sustainability risks and environmental impacts through continuous improvement of ESG (Environmental, Social, Governance) performance, sustainable design, and operation standards. Key Stats 26,500 + Team Members 205 Global Markets 43 Offices 0 Countries Application Process Ready to apply? We aim to make our process clear, quick, and straightforward. Here is what you can expect: Get to know us Explore our website and learn more about Greystar Find a role Search for opportunities and set up alerts Apply Submit your resume for review Interview Meet future team members virtually or in-person Become a Greystar team member Begin your journey with Greystar Stay up-to-date on all career opportunities at Greystar
Feb 14, 2025
Full time
If you're looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents. Our Culture At Greystar, we are and always have been in the people business. We care about our residents, clients, and partners - and our focus on people defines our culture. Our teams are key to that culture, so we also strive to hire the best people in the business. "Our core values and our people are the heart of everything we do," says Bob Faith, Greystar Founder, Chairman, and CEO. "Though times and technology change, it's our people who have made Greystar the global leader in rental housing." Recent Awards Greystar is honored to have received numerous local, national, and global awards. Recently we received four 2023 PERE Awards: Residential Investor of the Year, Global; Innovation Investor of the Year, Global; Residential Investor of the Year, North America; and Firm of the Year, Europe, and were ranked the Manager, Developer, and Owner by the National Multifamily Housing Council in 2024. Pillars of Excellence: People, Customer Satisfaction, Operational Excellence, Profitability, Growth, Community Core Values: Integrity, Equality, Professionalism, Accountability, Service, Teamwork Diversity, Equality & Inclusion Our Core Values foster an environment of diversity, equality, and inclusion, and establish a foundation and mindset through which we guide team members, residents, communities, and partners. Our commitment to making Greystar a great place to work for all is reinforced by the fact that our DEI efforts are led by team members and championed by leadership. We're all in this together, and that's why DEI is truly a team effort at Greystar. Greystar Giving In addition to giving back to local and global nonprofit organizations, Greystar has established a philanthropic initiative to support each other: Stars in Need provides financial assistance to team members and their families experiencing significant hardships that lead to severe financial needs such as natural disasters or medical emergencies. Scholars offers financial assistance to dependents of Greystar team members and promotes the ongoing education of our youth who may be unable to attend college due to financial constraints. Sustainability At Greystar, we strive to make a big impact. We believe that energy management, sustainable practices, and the promotion of health and well-being help to preserve the environment for future generations. We are committed to addressing and minimizing sustainability risks and environmental impacts through continuous improvement of ESG (Environmental, Social, Governance) performance, sustainable design, and operation standards. Key Stats 26,500 + Team Members 205 Global Markets 43 Offices 0 Countries Application Process Ready to apply? We aim to make our process clear, quick, and straightforward. Here is what you can expect: Get to know us Explore our website and learn more about Greystar Find a role Search for opportunities and set up alerts Apply Submit your resume for review Interview Meet future team members virtually or in-person Become a Greystar team member Begin your journey with Greystar Stay up-to-date on all career opportunities at Greystar
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY The Central Sales Team Leader coordinates, reports and delivers the marketing, leasing and application management activities of a central leasing team to achieve maximum productivity, occupancy and leasing targets along with implementing best practices to support customer satisfaction. JOB DESCRIPTION Key Role Responsibilities: Manages daily workloads of the central sales team across phone, email, ILS marketing channels and PMS tasks. Monitors performance against KPIs across all channels. Reports back to the Central Sales Senior Manager on the team's impact on the leasing cycle on a daily, weekly and monthly basis. Implements a uniformed approach to the team across all contact channels and brands by monitoring quality of all inbound enquiries and outbound contact. Documents and reviews processes and creates training material to support team members with the uniformed approach. Leads and manages team members; recruiting, on-boarding and developing direct reports and other team members as appropriate and managing their performance in accordance with Company policies, values, and business practices. Takes responsibility for temporary staff hiring and line management in accordance with Company policies, values and business practices. Acts as the first point of escalation for central sales queries and team queries. Covers the Central Sales Senior Manager's responsibilities as appropriate in his or her absence. Supports marketing with brand awareness activities as a champion of the Company's brands. Including marketing events, database targeting and lead communications. Works collaboratively with team members at the sites to make the sales process as efficient as possible between site and central team. Maximises the efficiency of current Company communication technology and acts as a champion for continuous improvement. Actively understands and improves knowledge of the community, amenities, units and local area features and updates the team. Undertakes marketing reviews of the property online and monitors competitor activity to greater inform the team. Reviews the leasing journey from website search to booking daily to identify improvement areas. Monitors remote working performance. Handles incoming sales calls and initiates proactive outbound contact to convert lead generation and existing database contacts. Responds to online and email enquiries in a professional and engaging manner. Oversees the application management process including task management, employee performance, training and identifying where process improvements can drive efficiencies. Builds relationships with other managers and key stakeholders across the Student portfolio including marketing, operations and asset management. Report and advise the business on leasing performance as part of the 4PT pathway. Works collaboratively with digital marketing to optimize out processes, develop new digital products and add new communication channels. Assists in the management of 3rd party agent relationships including agent strategy, responding to enquiries and performance management. About You Knowledge & Qualifications: Educated to a high level, preferably graduate calibre. Experience of using Property Management Systems and / or equivalent CRM systems to maximise Company and team performance. Fully conversant in the use of Microsoft office packages including Word, Excel and Outlook. Proficient at using online and web tools/resources for gathering and presenting research and information. Experience & Skills: Experience of leading a team and a proven track record in building and motivating a high performing team to achieve targets/service level agreements and excellent customer service, in a similar world-class accommodation/hospitality/leisure or reservations/membership environment. Experience or the ability to coordinate workload based on business requirements; to deliver exceptional sales and service levels. Evidence of organisation skills with the ability to multi task and prioritise while maintaining a high level of accuracy and attention to detail. Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience at all levels. A strong team player but capable of working autonomously and taking ownership. Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. Fluent English verbal and written communication skills (additional language skills are desirable).
Feb 13, 2025
Full time
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY The Central Sales Team Leader coordinates, reports and delivers the marketing, leasing and application management activities of a central leasing team to achieve maximum productivity, occupancy and leasing targets along with implementing best practices to support customer satisfaction. JOB DESCRIPTION Key Role Responsibilities: Manages daily workloads of the central sales team across phone, email, ILS marketing channels and PMS tasks. Monitors performance against KPIs across all channels. Reports back to the Central Sales Senior Manager on the team's impact on the leasing cycle on a daily, weekly and monthly basis. Implements a uniformed approach to the team across all contact channels and brands by monitoring quality of all inbound enquiries and outbound contact. Documents and reviews processes and creates training material to support team members with the uniformed approach. Leads and manages team members; recruiting, on-boarding and developing direct reports and other team members as appropriate and managing their performance in accordance with Company policies, values, and business practices. Takes responsibility for temporary staff hiring and line management in accordance with Company policies, values and business practices. Acts as the first point of escalation for central sales queries and team queries. Covers the Central Sales Senior Manager's responsibilities as appropriate in his or her absence. Supports marketing with brand awareness activities as a champion of the Company's brands. Including marketing events, database targeting and lead communications. Works collaboratively with team members at the sites to make the sales process as efficient as possible between site and central team. Maximises the efficiency of current Company communication technology and acts as a champion for continuous improvement. Actively understands and improves knowledge of the community, amenities, units and local area features and updates the team. Undertakes marketing reviews of the property online and monitors competitor activity to greater inform the team. Reviews the leasing journey from website search to booking daily to identify improvement areas. Monitors remote working performance. Handles incoming sales calls and initiates proactive outbound contact to convert lead generation and existing database contacts. Responds to online and email enquiries in a professional and engaging manner. Oversees the application management process including task management, employee performance, training and identifying where process improvements can drive efficiencies. Builds relationships with other managers and key stakeholders across the Student portfolio including marketing, operations and asset management. Report and advise the business on leasing performance as part of the 4PT pathway. Works collaboratively with digital marketing to optimize out processes, develop new digital products and add new communication channels. Assists in the management of 3rd party agent relationships including agent strategy, responding to enquiries and performance management. About You Knowledge & Qualifications: Educated to a high level, preferably graduate calibre. Experience of using Property Management Systems and / or equivalent CRM systems to maximise Company and team performance. Fully conversant in the use of Microsoft office packages including Word, Excel and Outlook. Proficient at using online and web tools/resources for gathering and presenting research and information. Experience & Skills: Experience of leading a team and a proven track record in building and motivating a high performing team to achieve targets/service level agreements and excellent customer service, in a similar world-class accommodation/hospitality/leisure or reservations/membership environment. Experience or the ability to coordinate workload based on business requirements; to deliver exceptional sales and service levels. Evidence of organisation skills with the ability to multi task and prioritise while maintaining a high level of accuracy and attention to detail. Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience at all levels. A strong team player but capable of working autonomously and taking ownership. Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. Fluent English verbal and written communication skills (additional language skills are desirable).