Narvar is growing! As a Technical Support Engineer, you will be the department subject matter expert and provide advanced technical assistance and support to customers and other support engineers.You will work closely with not only the support team but other cross functional teams ( Sales, Implementation, Engineering, Logistics, etc )in helping drive function level initiatives for the overall success of Narvar. You will also serve as the primary escalation point in resolving complaints and complex issues from high value customers. You'll help to identify areas of improvement contributing to the improvement and development of support processes. Day-to-day Diagnose and resolve high-priority, complex technical issues reported by customers, ensuring timely resolution and high customer satisfaction Conduct thorough root cause analysis of recurring issues to identify and implement preventive measures Ensure high ticket productivity while maintaining a minimal backlog Manage and prioritize incidents and service requests using internal tools, ensuring compliance with service level agreements (SLAs) Serve as the main escalation point for critical issues and actively participate in customer calls as required Provide On Call support in rotation including weekends to provide support for incidents, alerts and monitoring as needed. Work with cross functional teams like Sales, Implementation, logistics, Engineering in driving resolution to critical customer issues and drive process improvement initiatives Other KRA's Mentor and provide guidance to junior support engineers, fostering a collaborative and learning-focused environment. Work closely with cross-functional teams, including engineering, product management, and sales, to address customer needs and feedback. Data driven approach in Identify opportunities for improving support processes and tools, and contribute to the development and implementation of enhancements. Participate in or lead projects aimed at improving support services, product features, and customer satisfaction Create and maintain detailed technical documentation, including knowledge base articles, troubleshooting guides, and best practices Maintain deep expertise in the company's products, services, and technologies, staying updated with the latest developments and industry trends. What we're looking for 5-8 years of experience in technical support or a related field, with a strong background in troubleshooting and resolving complex technical issues for global customers in the product support space Deep understanding of API's and Knowledge of database tables & SQL Ability to work independently with minimal supervision as a member of a team spanning across multiple cultures and time zones Outstanding verbal and written communication skills, with the ability to explain technical concepts to technical and non-technical audiences Excellent analytical and problem-solving abilities, with a proven track record of resolving complex technical issues. Strong customer service orientation, with a commitment to delivering exceptional support experience. Flexibility and agility with changing priorities and responsibilities in a fast paced environment Ability to create and maintain detailed technical documentation, including knowledge base articles, troubleshooting guides, and best practices Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail's most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select Degree Select Select Current Company Current Title LinkedIn Profile Do you have experience at a SaaS Company? Select Do you have startup experience? Select Have you been employed by Narvar in the past? Select Are you located in one of our strategic hiring hubs for this role? Select Vancouver and/ or British Columbia region Toronto and/ or Ontario region
Jul 06, 2025
Full time
Narvar is growing! As a Technical Support Engineer, you will be the department subject matter expert and provide advanced technical assistance and support to customers and other support engineers.You will work closely with not only the support team but other cross functional teams ( Sales, Implementation, Engineering, Logistics, etc )in helping drive function level initiatives for the overall success of Narvar. You will also serve as the primary escalation point in resolving complaints and complex issues from high value customers. You'll help to identify areas of improvement contributing to the improvement and development of support processes. Day-to-day Diagnose and resolve high-priority, complex technical issues reported by customers, ensuring timely resolution and high customer satisfaction Conduct thorough root cause analysis of recurring issues to identify and implement preventive measures Ensure high ticket productivity while maintaining a minimal backlog Manage and prioritize incidents and service requests using internal tools, ensuring compliance with service level agreements (SLAs) Serve as the main escalation point for critical issues and actively participate in customer calls as required Provide On Call support in rotation including weekends to provide support for incidents, alerts and monitoring as needed. Work with cross functional teams like Sales, Implementation, logistics, Engineering in driving resolution to critical customer issues and drive process improvement initiatives Other KRA's Mentor and provide guidance to junior support engineers, fostering a collaborative and learning-focused environment. Work closely with cross-functional teams, including engineering, product management, and sales, to address customer needs and feedback. Data driven approach in Identify opportunities for improving support processes and tools, and contribute to the development and implementation of enhancements. Participate in or lead projects aimed at improving support services, product features, and customer satisfaction Create and maintain detailed technical documentation, including knowledge base articles, troubleshooting guides, and best practices Maintain deep expertise in the company's products, services, and technologies, staying updated with the latest developments and industry trends. What we're looking for 5-8 years of experience in technical support or a related field, with a strong background in troubleshooting and resolving complex technical issues for global customers in the product support space Deep understanding of API's and Knowledge of database tables & SQL Ability to work independently with minimal supervision as a member of a team spanning across multiple cultures and time zones Outstanding verbal and written communication skills, with the ability to explain technical concepts to technical and non-technical audiences Excellent analytical and problem-solving abilities, with a proven track record of resolving complex technical issues. Strong customer service orientation, with a commitment to delivering exceptional support experience. Flexibility and agility with changing priorities and responsibilities in a fast paced environment Ability to create and maintain detailed technical documentation, including knowledge base articles, troubleshooting guides, and best practices Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail's most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select Degree Select Select Current Company Current Title LinkedIn Profile Do you have experience at a SaaS Company? Select Do you have startup experience? Select Have you been employed by Narvar in the past? Select Are you located in one of our strategic hiring hubs for this role? Select Vancouver and/ or British Columbia region Toronto and/ or Ontario region
Narvar is growing! We are hiring an Enterprise Customer Success Manager to help scale our customer base. You are a person who is self-motivated, scrappy, and willing to learn and take action. You get to work with our amazing Customer Success team. Day-to-day Own the health and success of your customers from go-live through to renewal and expansion Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy Use data insights to track client health, and forecast and mitigate risk of churn Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar's retailers Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently Contribute to the scalability of the customer success team through documentation and process optimization What we're looking for Minimum of 4+ year's experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail Influence product, success, support, and sales teams to get things done Enjoy working in a fast-paced environment and have strong project management and communication skills Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence Articulate the value proposition of a technology platform to meet client needs Comfortable collaborating with both technical and business teams BA/BS Domain knowledge of retail, e-commerce, or logistics is a plus Previous start-up experience strongly preferred Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail's most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits. The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location. $100,000 - $140,000 USD Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select Degree Select Select Select Start date year End date month Select End date year Current Company Current Title LinkedIn Profile Do you have experience at a SaaS Company? Select Do you have startup experience? Select Have you been employed by Narvar in the past? Select Do you currently reside in one of our strategic hiring locations listed below? Select
Jun 17, 2025
Full time
Narvar is growing! We are hiring an Enterprise Customer Success Manager to help scale our customer base. You are a person who is self-motivated, scrappy, and willing to learn and take action. You get to work with our amazing Customer Success team. Day-to-day Own the health and success of your customers from go-live through to renewal and expansion Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy Use data insights to track client health, and forecast and mitigate risk of churn Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar's retailers Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently Contribute to the scalability of the customer success team through documentation and process optimization What we're looking for Minimum of 4+ year's experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail Influence product, success, support, and sales teams to get things done Enjoy working in a fast-paced environment and have strong project management and communication skills Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence Articulate the value proposition of a technology platform to meet client needs Comfortable collaborating with both technical and business teams BA/BS Domain knowledge of retail, e-commerce, or logistics is a plus Previous start-up experience strongly preferred Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail's most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits. The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location. $100,000 - $140,000 USD Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select Degree Select Select Select Start date year End date month Select End date year Current Company Current Title LinkedIn Profile Do you have experience at a SaaS Company? Select Do you have startup experience? Select Have you been employed by Narvar in the past? Select Do you currently reside in one of our strategic hiring locations listed below? Select
Narvar is growing! We're seeking a high-energy, execution-oriented Director of Sales, EMEA to lead and scale our team of Account Executives across the region. You'll be responsible for driving revenue growth, with a strong focus on new logo acquisition and ownership of customer renewals. This is a pivotal role for Narvar as we expand our footprint across Europe, and we're looking for a strategic leader who can build and mentor a high-performing team while navigating complex enterprise sales cycles. You'll play a key role in shaping go-to-market strategy, influencing cross-functional collaboration, and serving as a voice of the customer in one of our fastest-growing markets. What You'll Do: Lead and mentor a team of Account Executives focused on the EMEA region Drive new business generation and expand strategic relationships with existing customers Own the full customer lifecycle, including renewals and expansion, to ensure long-term retention and growth Build and execute sales strategies to exceed regional revenue goals Coach the team to develop and manage pipeline, forecast accurately, and close complex, multi-stakeholder deals Collaborate cross-functionally with Client Services, Product, Marketing, and other teams to ensure customer success and commercial alignment Represent Narvar at industry events, customer meetings, and thought leadership forums across EMEA Bring market insights, product feedback, and competitive intel back to internal teams to support continuous improvement Play a critical role in regional sales planning, process optimization, and talent development What We're Looking For: 10+ years of enterprise SaaS sales experience with a strong record of success in new logo acquisition and expansion 5+ years of sales leadership experience, ideally within EMEA markets Strong understanding of the European e-commerce and retail landscape Experience leading distributed teams across multiple countries and cultures Background in high-growth, fast-paced start-up or scale-up environments Proven success in challenger-style or consultative selling High EQ, excellent coaching skills, and passion for building strong sales culture Fanatical about customer experience and tenacious at solving challenges creatively and collaboratively Join us at Narvar and help shape the future of post-purchase experience across Europe. Why Narvar? We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey and that's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail's most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike and 1200+ other brands. Through the pandemic we have pivoted and embraced a fully remote workforce where together we've served over 500 million consumers worldwide, processing 8+ billion orders last year alone over 40+ countries and across 50+ languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate our wins. We've been recognized by Fast Company numerous times as one of the most innovative companies in the world - for social good to logistics optimization. You can feel good knowing you're working towards changing the world! Join us on our mission. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select Degree Select Select LinkedIn Profile Do you have experience at a SaaS Company? Select Do you have startup experience? Select Have you been employed by Narvar in the past? Select
Jun 13, 2025
Full time
Narvar is growing! We're seeking a high-energy, execution-oriented Director of Sales, EMEA to lead and scale our team of Account Executives across the region. You'll be responsible for driving revenue growth, with a strong focus on new logo acquisition and ownership of customer renewals. This is a pivotal role for Narvar as we expand our footprint across Europe, and we're looking for a strategic leader who can build and mentor a high-performing team while navigating complex enterprise sales cycles. You'll play a key role in shaping go-to-market strategy, influencing cross-functional collaboration, and serving as a voice of the customer in one of our fastest-growing markets. What You'll Do: Lead and mentor a team of Account Executives focused on the EMEA region Drive new business generation and expand strategic relationships with existing customers Own the full customer lifecycle, including renewals and expansion, to ensure long-term retention and growth Build and execute sales strategies to exceed regional revenue goals Coach the team to develop and manage pipeline, forecast accurately, and close complex, multi-stakeholder deals Collaborate cross-functionally with Client Services, Product, Marketing, and other teams to ensure customer success and commercial alignment Represent Narvar at industry events, customer meetings, and thought leadership forums across EMEA Bring market insights, product feedback, and competitive intel back to internal teams to support continuous improvement Play a critical role in regional sales planning, process optimization, and talent development What We're Looking For: 10+ years of enterprise SaaS sales experience with a strong record of success in new logo acquisition and expansion 5+ years of sales leadership experience, ideally within EMEA markets Strong understanding of the European e-commerce and retail landscape Experience leading distributed teams across multiple countries and cultures Background in high-growth, fast-paced start-up or scale-up environments Proven success in challenger-style or consultative selling High EQ, excellent coaching skills, and passion for building strong sales culture Fanatical about customer experience and tenacious at solving challenges creatively and collaboratively Join us at Narvar and help shape the future of post-purchase experience across Europe. Why Narvar? We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey and that's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail's most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike and 1200+ other brands. Through the pandemic we have pivoted and embraced a fully remote workforce where together we've served over 500 million consumers worldwide, processing 8+ billion orders last year alone over 40+ countries and across 50+ languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate our wins. We've been recognized by Fast Company numerous times as one of the most innovative companies in the world - for social good to logistics optimization. You can feel good knowing you're working towards changing the world! Join us on our mission. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select Degree Select Select LinkedIn Profile Do you have experience at a SaaS Company? Select Do you have startup experience? Select Have you been employed by Narvar in the past? Select
Narvar is growing! As a Director of Engineering, you will be responsible for building and growing the engineering team across Narvar that builds consumer-facing SaaS products. You will partner with our product team to develop experiences for our clients and their end consumers. You will play a meaningful role in amplifying the value of our platform by assuring the seamless development & delivery of product features. You will organize team structure, build leveling charts, and be an integral part of the hiring process. In this role, you will lead the production of product services and consumer-facing products that both engage and delight users. In this role, you will be focused on: building and scaling tooling to make merchants successful in onboarding, testing & managing Narvar products building and scaling a workflow engine & journey editor to easily define and orchestrate customer experience across Narvar products Day-to-day Build and lead the operational and directional aspects of your engineering team and help the members grow both technically and professionally Translate requirements to work streams for your team to design, estimate, develop, and launch new products & features Lead, inspire, teach, and influence your team to embrace modern engineering practices that enable them to frequently release high-quality services Work with the recruiting team to attract and retain high-quality and diverse talent Collaborate with other managers to ensure we are building products that provide a consistent and powerful experience Establish great rapport with Product Managers, Sales, and Success to maintain high levels of visibility, efficiency, and collaboration Provide production support for customer issues and proactively work to improve operational efficiency What we're looking for You have a BS/MS in computer science, information systems, or equivalent You have 8+ years of software development experience and are an engineer at heart At least one year of experience working in a Director capacity which includes the following: Experience managing a Manager At least 5 years of experience as a Manager Previous startup experience required You have successfully built and managed high performance distributed teams You excel in an informal, fast-paced startup environment with a flat organizational structure Can communicate technical designs and processes to both technical and non-technical audiences You have experience building high performance, scalable, highly available, and reliable consumer facing applications You have solid organizational and communication skills, the ability to prioritize tasks, keep projects on schedule & high quality standards along with capability to roll your sleeves when needed Extensive experience designing, building and integrating with RESTful APIs Experience with Frontend frameworks and technologies like React, Svelte, Typescript Experience designing and scaling relational and NoSQL database platforms (such as MySQL, Postgres, Cassandra, DynamoDB, MongoDB, Redis, Elasticache) You have experience with cloud technologies (AWS or GCS), schema design, optimization, query analysis, and databases Deep hands-on expertise in one (Java) or more of the following server-side languages: Java, Python, Go, Scala, Rust Nice To Have Experience working with rules engines and/or workflow engines Experience in e-commerce. Ability to think like a Product Manager Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail's most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Feb 15, 2025
Full time
Narvar is growing! As a Director of Engineering, you will be responsible for building and growing the engineering team across Narvar that builds consumer-facing SaaS products. You will partner with our product team to develop experiences for our clients and their end consumers. You will play a meaningful role in amplifying the value of our platform by assuring the seamless development & delivery of product features. You will organize team structure, build leveling charts, and be an integral part of the hiring process. In this role, you will lead the production of product services and consumer-facing products that both engage and delight users. In this role, you will be focused on: building and scaling tooling to make merchants successful in onboarding, testing & managing Narvar products building and scaling a workflow engine & journey editor to easily define and orchestrate customer experience across Narvar products Day-to-day Build and lead the operational and directional aspects of your engineering team and help the members grow both technically and professionally Translate requirements to work streams for your team to design, estimate, develop, and launch new products & features Lead, inspire, teach, and influence your team to embrace modern engineering practices that enable them to frequently release high-quality services Work with the recruiting team to attract and retain high-quality and diverse talent Collaborate with other managers to ensure we are building products that provide a consistent and powerful experience Establish great rapport with Product Managers, Sales, and Success to maintain high levels of visibility, efficiency, and collaboration Provide production support for customer issues and proactively work to improve operational efficiency What we're looking for You have a BS/MS in computer science, information systems, or equivalent You have 8+ years of software development experience and are an engineer at heart At least one year of experience working in a Director capacity which includes the following: Experience managing a Manager At least 5 years of experience as a Manager Previous startup experience required You have successfully built and managed high performance distributed teams You excel in an informal, fast-paced startup environment with a flat organizational structure Can communicate technical designs and processes to both technical and non-technical audiences You have experience building high performance, scalable, highly available, and reliable consumer facing applications You have solid organizational and communication skills, the ability to prioritize tasks, keep projects on schedule & high quality standards along with capability to roll your sleeves when needed Extensive experience designing, building and integrating with RESTful APIs Experience with Frontend frameworks and technologies like React, Svelte, Typescript Experience designing and scaling relational and NoSQL database platforms (such as MySQL, Postgres, Cassandra, DynamoDB, MongoDB, Redis, Elasticache) You have experience with cloud technologies (AWS or GCS), schema design, optimization, query analysis, and databases Deep hands-on expertise in one (Java) or more of the following server-side languages: Java, Python, Go, Scala, Rust Nice To Have Experience working with rules engines and/or workflow engines Experience in e-commerce. Ability to think like a Product Manager Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail's most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Narvar is Growing! We are hiring a Director of Product Design to help us empower top brands to reach their business objectives. In this role, you will own the success of industry-leading brands (our customers) on the Narvar platform. Using the power of design, you will drive strong user adoption, satisfaction and retention rates for Narvar's solutions, understanding the interconnections across our products and data. You will deeply understand the customer's business and use cases and develop solutions that leverage our products to help. With enthusiasm and clarity, you will make data-driven recommendations to improve their experiences and drive ROI, all while increasing the power of the Narvar Platform. The Role We're looking for a true Design leader, someone that can lead and develop our Product Design team to help our team build the future of the retail experience. Apply your expertise in user experience and your insights with product design to help guide a platform that touches millions of lives. We seek to develop ecommerce-native experiences that help retailers (our customers) reach the right consumers who will grow to love their products and brand. We want someone who finds the task of balancing the needs of retailers and consumers an exciting problem space. As the Director of Product Design you will serve as a design leader who is accountable for the design strategy and execution at scale across all end-to-end customer experiences. You will guide your team and work with other senior leaders and cross-functional team members to build and deliver the best possible experiences for our retailers and their consumers. You have an uncanny attention to detail and a passion for process, setting up design milestones for each major initiative. You will help us find, develop and retain the world's best design talent, and have a passion for coaching teams and partners in empathizing with customer problems. We support each other, learn from challenges, and have fun along the way. Day-to-Day You will deliver a top-class experience for retailers, enhancing both our self-serve interface and configurations as well as the resulting consumer experiences. Grasp the big picture design vision set by leadership and work with cross-functional peers to shape and communicate a corresponding design strategy and compelling platform vision for the product and product design teams. You will act as the subject matter expert on product design in the Self-Serve eCommerce space, innovating and scaling our tools and ecosystem from the ground up. Guide UX efforts across teams, including strategy, planning, working with cross-functional partners to remove blockers and presenting effectively to senior staff and stakeholders. Mentor and inspire your team to bring passion to their designs. Partner with design research to gain insights on what matters most to our customers and bake their feedback into the design iteration process. Manage team bandwidth, resourcing recommendations, and recruiting. Hold teams accountable to leverage and extend the use of a design system, style guides, patterns and assets in the creation of UX deliverables. Collaborate with leadership to conceptualize future products. Champion excellent user experience and design at every opportunity. What We're Looking For 15+ years experience in Product Design, designing SaaS applications for B2B or B2B2C companies, specifically on business customer-facing product experiences. 10+ years management experience with direct reports in the design space. Track record of influencing product and engineering functions to keep user problems top-of-mind and invest in holistic, future-friendly solutions. Creating, and executing on, shared design systems serving multiple teams and products. Experience setting up end-to-end design processes, such as user feedback sessions, design critiques, presentations to program sponsors, planning and coordinating with partners where needed. An online portfolio with examples of product design and process. Excellent communication and writing skills. You want to make an impact and take on big complex issues. Experience with e-commerce and logistics a plus. You love working with beautiful products and amazing brands. You're "On it!" There is no task too big or small. Variety is the spice of your life. You transform ambiguity into clear objectives and requirements. You live design but speak sales, engineering, strategy and brand fluently. You leave no stone unturned in your search for answers. You arrive with a point-of-view and seek to leave with new perspectives. Your to-do list is a piece of art. You have an eye for detail and obsession with craft. Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail's most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Feb 14, 2025
Full time
Narvar is Growing! We are hiring a Director of Product Design to help us empower top brands to reach their business objectives. In this role, you will own the success of industry-leading brands (our customers) on the Narvar platform. Using the power of design, you will drive strong user adoption, satisfaction and retention rates for Narvar's solutions, understanding the interconnections across our products and data. You will deeply understand the customer's business and use cases and develop solutions that leverage our products to help. With enthusiasm and clarity, you will make data-driven recommendations to improve their experiences and drive ROI, all while increasing the power of the Narvar Platform. The Role We're looking for a true Design leader, someone that can lead and develop our Product Design team to help our team build the future of the retail experience. Apply your expertise in user experience and your insights with product design to help guide a platform that touches millions of lives. We seek to develop ecommerce-native experiences that help retailers (our customers) reach the right consumers who will grow to love their products and brand. We want someone who finds the task of balancing the needs of retailers and consumers an exciting problem space. As the Director of Product Design you will serve as a design leader who is accountable for the design strategy and execution at scale across all end-to-end customer experiences. You will guide your team and work with other senior leaders and cross-functional team members to build and deliver the best possible experiences for our retailers and their consumers. You have an uncanny attention to detail and a passion for process, setting up design milestones for each major initiative. You will help us find, develop and retain the world's best design talent, and have a passion for coaching teams and partners in empathizing with customer problems. We support each other, learn from challenges, and have fun along the way. Day-to-Day You will deliver a top-class experience for retailers, enhancing both our self-serve interface and configurations as well as the resulting consumer experiences. Grasp the big picture design vision set by leadership and work with cross-functional peers to shape and communicate a corresponding design strategy and compelling platform vision for the product and product design teams. You will act as the subject matter expert on product design in the Self-Serve eCommerce space, innovating and scaling our tools and ecosystem from the ground up. Guide UX efforts across teams, including strategy, planning, working with cross-functional partners to remove blockers and presenting effectively to senior staff and stakeholders. Mentor and inspire your team to bring passion to their designs. Partner with design research to gain insights on what matters most to our customers and bake their feedback into the design iteration process. Manage team bandwidth, resourcing recommendations, and recruiting. Hold teams accountable to leverage and extend the use of a design system, style guides, patterns and assets in the creation of UX deliverables. Collaborate with leadership to conceptualize future products. Champion excellent user experience and design at every opportunity. What We're Looking For 15+ years experience in Product Design, designing SaaS applications for B2B or B2B2C companies, specifically on business customer-facing product experiences. 10+ years management experience with direct reports in the design space. Track record of influencing product and engineering functions to keep user problems top-of-mind and invest in holistic, future-friendly solutions. Creating, and executing on, shared design systems serving multiple teams and products. Experience setting up end-to-end design processes, such as user feedback sessions, design critiques, presentations to program sponsors, planning and coordinating with partners where needed. An online portfolio with examples of product design and process. Excellent communication and writing skills. You want to make an impact and take on big complex issues. Experience with e-commerce and logistics a plus. You love working with beautiful products and amazing brands. You're "On it!" There is no task too big or small. Variety is the spice of your life. You transform ambiguity into clear objectives and requirements. You live design but speak sales, engineering, strategy and brand fluently. You leave no stone unturned in your search for answers. You arrive with a point-of-view and seek to leave with new perspectives. Your to-do list is a piece of art. You have an eye for detail and obsession with craft. Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail's most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.