Narvar is growing! We are hiring an Enterprise Customer Success Manager to help scale our customer base. You are a self-motivated, scrappy person who is willing to learn and take action. You will work with our Customer Success team. Success in this position is a building block to a career path as a Director of CS and beyond. Day-to-day Own the health and success of your customers from go-live through to renewal and expansion Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy Use data insights to track client health, and forecast and mitigate risk of churn Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar's retailers Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted, and actioned efficiently Contribute to the scalability of the customer success team through documentation and process optimization What we're looking for Minimum of 5+ years' experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail Influence product, success, support, and sales teams to get things done Enjoy working in a fast-paced environment and have strong project management and communication skills Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence Articulate the value proposition of a technology platform to meet client needs Comfortable collaborating with both technical and business teams Domain knowledge of retail, e-commerce, or logistics is a must Previous start-up experience strongly preferred Why Narvar? We are on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. Narvar is a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail's most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Privacy policy: Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it. Apply for this job Indicates a required field.
Oct 04, 2025
Full time
Narvar is growing! We are hiring an Enterprise Customer Success Manager to help scale our customer base. You are a self-motivated, scrappy person who is willing to learn and take action. You will work with our Customer Success team. Success in this position is a building block to a career path as a Director of CS and beyond. Day-to-day Own the health and success of your customers from go-live through to renewal and expansion Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy Use data insights to track client health, and forecast and mitigate risk of churn Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar's retailers Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted, and actioned efficiently Contribute to the scalability of the customer success team through documentation and process optimization What we're looking for Minimum of 5+ years' experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail Influence product, success, support, and sales teams to get things done Enjoy working in a fast-paced environment and have strong project management and communication skills Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence Articulate the value proposition of a technology platform to meet client needs Comfortable collaborating with both technical and business teams Domain knowledge of retail, e-commerce, or logistics is a must Previous start-up experience strongly preferred Why Narvar? We are on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. Narvar is a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail's most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Privacy policy: Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it. Apply for this job Indicates a required field.
Narvar is growing! We're seeking a high-energy, execution-oriented Director of Sales, EMEA to lead and scale our team of Account Executives across the region. You'll be responsible for driving revenue growth, with a strong focus on new logo acquisition and ownership of customer renewals. This is a pivotal role for Narvar as we expand our footprint across Europe, and we're looking for a strategic leader who can build and mentor a high-performing team while navigating complex enterprise sales cycles. You'll play a key role in shaping go-to-market strategy, influencing cross-functional collaboration, and serving as a voice of the customer in one of our fastest-growing markets. What You'll Do: Lead and mentor a team of Account Executives focused on the EMEA region Drive new business generation and expand strategic relationships with existing customers Own the full customer lifecycle, including renewals and expansion, to ensure long-term retention and growth Build and execute sales strategies to exceed regional revenue goals Coach the team to develop and manage pipeline, forecast accurately, and close complex, multi-stakeholder deals Collaborate cross-functionally with Client Services, Product, Marketing, and other teams to ensure customer success and commercial alignment Represent Narvar at industry events, customer meetings, and thought leadership forums across EMEA Bring market insights, product feedback, and competitive intel back to internal teams to support continuous improvement Play a critical role in regional sales planning, process optimization, and talent development What We're Looking For: 10+ years of enterprise SaaS sales experience with a strong record of success in new logo acquisition and expansion 5+ years of sales leadership experience, ideally within EMEA markets Strong understanding of the European e-commerce and retail landscape Experience leading distributed teams across multiple countries and cultures Background in high-growth, fast-paced start-up or scale-up environments Proven success in challenger-style or consultative selling High EQ, excellent coaching skills, and passion for building strong sales culture Fanatical about customer experience and tenacious at solving challenges creatively and collaboratively Join us at Narvar and help shape the future of post-purchase experience across Europe. Why Narvar? We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey and that's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail's most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike and 1200+ other brands. Through the pandemic we have pivoted and embraced a fully remote workforce where together we've served over 500 million consumers worldwide, processing 8+ billion orders last year alone over 40+ countries and across 50+ languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate our wins. We've been recognized by Fast Company numerous times as one of the most innovative companies in the world - for social good to logistics optimization. You can feel good knowing you're working towards changing the world! Join us on our mission. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select Degree Select Select LinkedIn Profile Do you have experience at a SaaS Company? Select Do you have startup experience? Select Have you been employed by Narvar in the past? Select
Oct 04, 2025
Full time
Narvar is growing! We're seeking a high-energy, execution-oriented Director of Sales, EMEA to lead and scale our team of Account Executives across the region. You'll be responsible for driving revenue growth, with a strong focus on new logo acquisition and ownership of customer renewals. This is a pivotal role for Narvar as we expand our footprint across Europe, and we're looking for a strategic leader who can build and mentor a high-performing team while navigating complex enterprise sales cycles. You'll play a key role in shaping go-to-market strategy, influencing cross-functional collaboration, and serving as a voice of the customer in one of our fastest-growing markets. What You'll Do: Lead and mentor a team of Account Executives focused on the EMEA region Drive new business generation and expand strategic relationships with existing customers Own the full customer lifecycle, including renewals and expansion, to ensure long-term retention and growth Build and execute sales strategies to exceed regional revenue goals Coach the team to develop and manage pipeline, forecast accurately, and close complex, multi-stakeholder deals Collaborate cross-functionally with Client Services, Product, Marketing, and other teams to ensure customer success and commercial alignment Represent Narvar at industry events, customer meetings, and thought leadership forums across EMEA Bring market insights, product feedback, and competitive intel back to internal teams to support continuous improvement Play a critical role in regional sales planning, process optimization, and talent development What We're Looking For: 10+ years of enterprise SaaS sales experience with a strong record of success in new logo acquisition and expansion 5+ years of sales leadership experience, ideally within EMEA markets Strong understanding of the European e-commerce and retail landscape Experience leading distributed teams across multiple countries and cultures Background in high-growth, fast-paced start-up or scale-up environments Proven success in challenger-style or consultative selling High EQ, excellent coaching skills, and passion for building strong sales culture Fanatical about customer experience and tenacious at solving challenges creatively and collaboratively Join us at Narvar and help shape the future of post-purchase experience across Europe. Why Narvar? We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey and that's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail's most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike and 1200+ other brands. Through the pandemic we have pivoted and embraced a fully remote workforce where together we've served over 500 million consumers worldwide, processing 8+ billion orders last year alone over 40+ countries and across 50+ languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate our wins. We've been recognized by Fast Company numerous times as one of the most innovative companies in the world - for social good to logistics optimization. You can feel good knowing you're working towards changing the world! Join us on our mission. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select Degree Select Select LinkedIn Profile Do you have experience at a SaaS Company? Select Do you have startup experience? Select Have you been employed by Narvar in the past? Select
Narvar is growing! We are seeking a Director, GTM AI Innovation & Systems to join our Revenue Operations team. This pivotal role owns the architecture, governance, and evolution of our GTM systems that power AI-native workflows, unify our data model, and enable the entire revenue lifecycle. You will lead and scale a blended team of internal system administrators, developers, and external experts to deliver a coherent, future-proof GTM systems strategy. This is an opportunity to drive lasting impact across the customer journey by embedding intelligence, automation, and rigor into the way our GTM teams operate. Who You Are Architect & Operator: You balance strategy with execution. You can craft the GTM systems roadmap and roll up your sleeves to implement it. AI-Native Thinker: You see AI not as a bolt-on, but as the foundation for workflow redesign, automation, and intelligence across GTM. Governance Champion: You enforce best practices in documentation, release/change management, and data integrity to scale with confidence. Data-as-a-Product Leader: You treat data as a governed, trusted asset, ensuring it is structured for action across the customer journey. Cross-Functional Translator: You excel at aligning Sales, CS, Marketing, Product, and Finance by translating business needs into integrated systems and data flows. Team Builder & Multiplier: You develop high-performing teams by clarifying roles, mentoring talent, and managing internal + external resources. Continuous Improver: You thrive in agile environments, measuring impact, iterating quickly, and embedding field feedback loops into every release. What You'll Do (Day-to-Day Responsibilities) Roadmap & Architecture: Own the GTM systems roadmap and architecture across Salesforce, Marketo, Gong, Rocketlane, Ironclad, Zendesk, and emerging platforms. Define the data model, integration patterns, and AI enablement plan. AI Workflow Innovation: Design and deploy AI-native workflows (pipeline generation, forecasting, enrichment, routing, summarization, automation) that reduce manual work and drive measurable GTM productivity. Evaluate, pilot, and operationalize AI technologies. Governance & Data Integrity: Establish GTM system governance such as field standards, documentation, QA councils, change management, and data accuracy protocols. Align to the Bowtie framework with volume, conversion, and time metrics (VM, CR, Δt). Execution & Delivery: Lead a team of admins, developers, and analysts in an agile sprint model. Drive backlog prioritization, release planning, and ensure delivery shifts from siloed outputs to end-to-end impact. Own and negotiate vendor relationships. Cross-Functional Alignment: Partner with GTM leaders to design lead-to-cash and renew-to-expand workflows. Translate business objectives into system requirements and communicate tradeoffs clearly to executive and field stakeholders. Change Management & Adoption: Build user-first experiences, publish release notes, run enablement sessions, and track adoption telemetry to ensure system changes deliver business outcomes. Team Leadership & Development: Define clear roles and responsibilities within the systems team. Mentor talent, create career paths, and foster a culture of continuous improvement and experimentation. Innovation & Horizon Scanning: Stay ahead of the GTM tech ecosystem. Identify opportunities to introduce new tools, integrations, and AI frameworks that accelerate revenue impact and operational excellence. What You'll Bring (Qualifications & Experience) 8+ years of experience in Revenue Operations, Business Systems, or GTM Systems, with 3+ years leading teams. Proven experience helping multiple startups scale by designing and implementing foundational GTM systems and processes. Deep Salesforce architecture and admin background (data model, automation, integrations, permissioning). Salesforce certifications strongly preferred. Hands on experience across the GTM tech stack: marketing automation (Marketo/Hubspot), sales engagement (Outreach/Salesloft), conversational intelligence (Gong), CPQ/CLM (Ironclad, DealHub), CS platforms, and BI/analytics (Looker, Tableau, SQL). Track record of introducing AI/ML into GTM workflows, with measurable impact on efficiency, forecasting, or insights. Demonstrated ability to implement governance, enforce best practices, and scale GTM tech stacks at hyper-growth companies. Hands-on project/program management skills for large system rollouts (e.g. CPQ, CLM, AI integrations), with proven ability to manage cross-functional initiatives. Strong business acumen and analytical skills, with a deep understanding of SaaS metrics (pipeline, ARR, NRR, CAC, LTV). Track record of leading successful system transformations that improved rep productivity, pipeline health, and reporting accuracy. Analytical mindset with strong data skills and understanding of data architecture, governance, and business intelligence. Exceptional communication skills; able to influence at all levels and translate complex system topics into executive-ready insights Nice to Haves Certifications in Salesforce (Admin, Advanced Admin, Architect), Marketo, or related platforms. Experience with tools like N8N, or Zapier, for integration and workflow automation. Why Narvar? We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail's most renowned brands, Narvar works with Patagonia, GameStop, Sonos, Nike and 1500+ other brands. With offices in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 8 billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits. The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location. $180,000 - $220,000 USD Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it. Interested in building your career at Narvar? Get future opportunities sent straight to your email.
Oct 01, 2025
Full time
Narvar is growing! We are seeking a Director, GTM AI Innovation & Systems to join our Revenue Operations team. This pivotal role owns the architecture, governance, and evolution of our GTM systems that power AI-native workflows, unify our data model, and enable the entire revenue lifecycle. You will lead and scale a blended team of internal system administrators, developers, and external experts to deliver a coherent, future-proof GTM systems strategy. This is an opportunity to drive lasting impact across the customer journey by embedding intelligence, automation, and rigor into the way our GTM teams operate. Who You Are Architect & Operator: You balance strategy with execution. You can craft the GTM systems roadmap and roll up your sleeves to implement it. AI-Native Thinker: You see AI not as a bolt-on, but as the foundation for workflow redesign, automation, and intelligence across GTM. Governance Champion: You enforce best practices in documentation, release/change management, and data integrity to scale with confidence. Data-as-a-Product Leader: You treat data as a governed, trusted asset, ensuring it is structured for action across the customer journey. Cross-Functional Translator: You excel at aligning Sales, CS, Marketing, Product, and Finance by translating business needs into integrated systems and data flows. Team Builder & Multiplier: You develop high-performing teams by clarifying roles, mentoring talent, and managing internal + external resources. Continuous Improver: You thrive in agile environments, measuring impact, iterating quickly, and embedding field feedback loops into every release. What You'll Do (Day-to-Day Responsibilities) Roadmap & Architecture: Own the GTM systems roadmap and architecture across Salesforce, Marketo, Gong, Rocketlane, Ironclad, Zendesk, and emerging platforms. Define the data model, integration patterns, and AI enablement plan. AI Workflow Innovation: Design and deploy AI-native workflows (pipeline generation, forecasting, enrichment, routing, summarization, automation) that reduce manual work and drive measurable GTM productivity. Evaluate, pilot, and operationalize AI technologies. Governance & Data Integrity: Establish GTM system governance such as field standards, documentation, QA councils, change management, and data accuracy protocols. Align to the Bowtie framework with volume, conversion, and time metrics (VM, CR, Δt). Execution & Delivery: Lead a team of admins, developers, and analysts in an agile sprint model. Drive backlog prioritization, release planning, and ensure delivery shifts from siloed outputs to end-to-end impact. Own and negotiate vendor relationships. Cross-Functional Alignment: Partner with GTM leaders to design lead-to-cash and renew-to-expand workflows. Translate business objectives into system requirements and communicate tradeoffs clearly to executive and field stakeholders. Change Management & Adoption: Build user-first experiences, publish release notes, run enablement sessions, and track adoption telemetry to ensure system changes deliver business outcomes. Team Leadership & Development: Define clear roles and responsibilities within the systems team. Mentor talent, create career paths, and foster a culture of continuous improvement and experimentation. Innovation & Horizon Scanning: Stay ahead of the GTM tech ecosystem. Identify opportunities to introduce new tools, integrations, and AI frameworks that accelerate revenue impact and operational excellence. What You'll Bring (Qualifications & Experience) 8+ years of experience in Revenue Operations, Business Systems, or GTM Systems, with 3+ years leading teams. Proven experience helping multiple startups scale by designing and implementing foundational GTM systems and processes. Deep Salesforce architecture and admin background (data model, automation, integrations, permissioning). Salesforce certifications strongly preferred. Hands on experience across the GTM tech stack: marketing automation (Marketo/Hubspot), sales engagement (Outreach/Salesloft), conversational intelligence (Gong), CPQ/CLM (Ironclad, DealHub), CS platforms, and BI/analytics (Looker, Tableau, SQL). Track record of introducing AI/ML into GTM workflows, with measurable impact on efficiency, forecasting, or insights. Demonstrated ability to implement governance, enforce best practices, and scale GTM tech stacks at hyper-growth companies. Hands-on project/program management skills for large system rollouts (e.g. CPQ, CLM, AI integrations), with proven ability to manage cross-functional initiatives. Strong business acumen and analytical skills, with a deep understanding of SaaS metrics (pipeline, ARR, NRR, CAC, LTV). Track record of leading successful system transformations that improved rep productivity, pipeline health, and reporting accuracy. Analytical mindset with strong data skills and understanding of data architecture, governance, and business intelligence. Exceptional communication skills; able to influence at all levels and translate complex system topics into executive-ready insights Nice to Haves Certifications in Salesforce (Admin, Advanced Admin, Architect), Marketo, or related platforms. Experience with tools like N8N, or Zapier, for integration and workflow automation. Why Narvar? We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail's most renowned brands, Narvar works with Patagonia, GameStop, Sonos, Nike and 1500+ other brands. With offices in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 8 billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits. The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location. $180,000 - $220,000 USD Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it. Interested in building your career at Narvar? Get future opportunities sent straight to your email.
Narvar is growing! As a Director of Engineering, you will be responsible for building and growing the engineering team across Narvar that builds consumer-facing SaaS products. You will partner with our product team to develop experiences for our clients and their end consumers. You will play a meaningful role in amplifying the value of our platform by assuring the seamless development & delivery of product features. You will organize team structure, build leveling charts, and be an integral part of the hiring process. In this role, you will lead the production of product services and consumer-facing products that both engage and delight users. In this role, you will be focused on: building and scaling tooling to make merchants successful in onboarding, testing & managing Narvar products building and scaling a workflow engine & journey editor to easily define and orchestrate customer experience across Narvar products Day-to-day Build and lead the operational and directional aspects of your engineering team and help the members grow both technically and professionally Translate requirements to work streams for your team to design, estimate, develop, and launch new products & features Lead, inspire, teach, and influence your team to embrace modern engineering practices that enable them to frequently release high-quality services Work with the recruiting team to attract and retain high-quality and diverse talent Collaborate with other managers to ensure we are building products that provide a consistent and powerful experience Establish great rapport with Product Managers, Sales, and Success to maintain high levels of visibility, efficiency, and collaboration Provide production support for customer issues and proactively work to improve operational efficiency What we're looking for You have a BS/MS in computer science, information systems, or equivalent You have 8+ years of software development experience and are an engineer at heart At least one year of experience working in a Director capacity which includes the following: Experience managing a Manager At least 5 years of experience as a Manager Previous startup experience required You have successfully built and managed high performance distributed teams You excel in an informal, fast-paced startup environment with a flat organizational structure Can communicate technical designs and processes to both technical and non-technical audiences You have experience building high performance, scalable, highly available, and reliable consumer facing applications You have solid organizational and communication skills, the ability to prioritize tasks, keep projects on schedule & high quality standards along with capability to roll your sleeves when needed Extensive experience designing, building and integrating with RESTful APIs Experience with Frontend frameworks and technologies like React, Svelte, Typescript Experience designing and scaling relational and NoSQL database platforms (such as MySQL, Postgres, Cassandra, DynamoDB, MongoDB, Redis, Elasticache) You have experience with cloud technologies (AWS or GCS), schema design, optimization, query analysis, and databases Deep hands-on expertise in one (Java) or more of the following server-side languages: Java, Python, Go, Scala, Rust Nice To Have Experience working with rules engines and/or workflow engines Experience in e-commerce. Ability to think like a Product Manager Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail's most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Feb 15, 2025
Full time
Narvar is growing! As a Director of Engineering, you will be responsible for building and growing the engineering team across Narvar that builds consumer-facing SaaS products. You will partner with our product team to develop experiences for our clients and their end consumers. You will play a meaningful role in amplifying the value of our platform by assuring the seamless development & delivery of product features. You will organize team structure, build leveling charts, and be an integral part of the hiring process. In this role, you will lead the production of product services and consumer-facing products that both engage and delight users. In this role, you will be focused on: building and scaling tooling to make merchants successful in onboarding, testing & managing Narvar products building and scaling a workflow engine & journey editor to easily define and orchestrate customer experience across Narvar products Day-to-day Build and lead the operational and directional aspects of your engineering team and help the members grow both technically and professionally Translate requirements to work streams for your team to design, estimate, develop, and launch new products & features Lead, inspire, teach, and influence your team to embrace modern engineering practices that enable them to frequently release high-quality services Work with the recruiting team to attract and retain high-quality and diverse talent Collaborate with other managers to ensure we are building products that provide a consistent and powerful experience Establish great rapport with Product Managers, Sales, and Success to maintain high levels of visibility, efficiency, and collaboration Provide production support for customer issues and proactively work to improve operational efficiency What we're looking for You have a BS/MS in computer science, information systems, or equivalent You have 8+ years of software development experience and are an engineer at heart At least one year of experience working in a Director capacity which includes the following: Experience managing a Manager At least 5 years of experience as a Manager Previous startup experience required You have successfully built and managed high performance distributed teams You excel in an informal, fast-paced startup environment with a flat organizational structure Can communicate technical designs and processes to both technical and non-technical audiences You have experience building high performance, scalable, highly available, and reliable consumer facing applications You have solid organizational and communication skills, the ability to prioritize tasks, keep projects on schedule & high quality standards along with capability to roll your sleeves when needed Extensive experience designing, building and integrating with RESTful APIs Experience with Frontend frameworks and technologies like React, Svelte, Typescript Experience designing and scaling relational and NoSQL database platforms (such as MySQL, Postgres, Cassandra, DynamoDB, MongoDB, Redis, Elasticache) You have experience with cloud technologies (AWS or GCS), schema design, optimization, query analysis, and databases Deep hands-on expertise in one (Java) or more of the following server-side languages: Java, Python, Go, Scala, Rust Nice To Have Experience working with rules engines and/or workflow engines Experience in e-commerce. Ability to think like a Product Manager Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail's most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Narvar is Growing! We are hiring a Director of Product Design to help us empower top brands to reach their business objectives. In this role, you will own the success of industry-leading brands (our customers) on the Narvar platform. Using the power of design, you will drive strong user adoption, satisfaction and retention rates for Narvar's solutions, understanding the interconnections across our products and data. You will deeply understand the customer's business and use cases and develop solutions that leverage our products to help. With enthusiasm and clarity, you will make data-driven recommendations to improve their experiences and drive ROI, all while increasing the power of the Narvar Platform. The Role We're looking for a true Design leader, someone that can lead and develop our Product Design team to help our team build the future of the retail experience. Apply your expertise in user experience and your insights with product design to help guide a platform that touches millions of lives. We seek to develop ecommerce-native experiences that help retailers (our customers) reach the right consumers who will grow to love their products and brand. We want someone who finds the task of balancing the needs of retailers and consumers an exciting problem space. As the Director of Product Design you will serve as a design leader who is accountable for the design strategy and execution at scale across all end-to-end customer experiences. You will guide your team and work with other senior leaders and cross-functional team members to build and deliver the best possible experiences for our retailers and their consumers. You have an uncanny attention to detail and a passion for process, setting up design milestones for each major initiative. You will help us find, develop and retain the world's best design talent, and have a passion for coaching teams and partners in empathizing with customer problems. We support each other, learn from challenges, and have fun along the way. Day-to-Day You will deliver a top-class experience for retailers, enhancing both our self-serve interface and configurations as well as the resulting consumer experiences. Grasp the big picture design vision set by leadership and work with cross-functional peers to shape and communicate a corresponding design strategy and compelling platform vision for the product and product design teams. You will act as the subject matter expert on product design in the Self-Serve eCommerce space, innovating and scaling our tools and ecosystem from the ground up. Guide UX efforts across teams, including strategy, planning, working with cross-functional partners to remove blockers and presenting effectively to senior staff and stakeholders. Mentor and inspire your team to bring passion to their designs. Partner with design research to gain insights on what matters most to our customers and bake their feedback into the design iteration process. Manage team bandwidth, resourcing recommendations, and recruiting. Hold teams accountable to leverage and extend the use of a design system, style guides, patterns and assets in the creation of UX deliverables. Collaborate with leadership to conceptualize future products. Champion excellent user experience and design at every opportunity. What We're Looking For 15+ years experience in Product Design, designing SaaS applications for B2B or B2B2C companies, specifically on business customer-facing product experiences. 10+ years management experience with direct reports in the design space. Track record of influencing product and engineering functions to keep user problems top-of-mind and invest in holistic, future-friendly solutions. Creating, and executing on, shared design systems serving multiple teams and products. Experience setting up end-to-end design processes, such as user feedback sessions, design critiques, presentations to program sponsors, planning and coordinating with partners where needed. An online portfolio with examples of product design and process. Excellent communication and writing skills. You want to make an impact and take on big complex issues. Experience with e-commerce and logistics a plus. You love working with beautiful products and amazing brands. You're "On it!" There is no task too big or small. Variety is the spice of your life. You transform ambiguity into clear objectives and requirements. You live design but speak sales, engineering, strategy and brand fluently. You leave no stone unturned in your search for answers. You arrive with a point-of-view and seek to leave with new perspectives. Your to-do list is a piece of art. You have an eye for detail and obsession with craft. Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail's most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Feb 14, 2025
Full time
Narvar is Growing! We are hiring a Director of Product Design to help us empower top brands to reach their business objectives. In this role, you will own the success of industry-leading brands (our customers) on the Narvar platform. Using the power of design, you will drive strong user adoption, satisfaction and retention rates for Narvar's solutions, understanding the interconnections across our products and data. You will deeply understand the customer's business and use cases and develop solutions that leverage our products to help. With enthusiasm and clarity, you will make data-driven recommendations to improve their experiences and drive ROI, all while increasing the power of the Narvar Platform. The Role We're looking for a true Design leader, someone that can lead and develop our Product Design team to help our team build the future of the retail experience. Apply your expertise in user experience and your insights with product design to help guide a platform that touches millions of lives. We seek to develop ecommerce-native experiences that help retailers (our customers) reach the right consumers who will grow to love their products and brand. We want someone who finds the task of balancing the needs of retailers and consumers an exciting problem space. As the Director of Product Design you will serve as a design leader who is accountable for the design strategy and execution at scale across all end-to-end customer experiences. You will guide your team and work with other senior leaders and cross-functional team members to build and deliver the best possible experiences for our retailers and their consumers. You have an uncanny attention to detail and a passion for process, setting up design milestones for each major initiative. You will help us find, develop and retain the world's best design talent, and have a passion for coaching teams and partners in empathizing with customer problems. We support each other, learn from challenges, and have fun along the way. Day-to-Day You will deliver a top-class experience for retailers, enhancing both our self-serve interface and configurations as well as the resulting consumer experiences. Grasp the big picture design vision set by leadership and work with cross-functional peers to shape and communicate a corresponding design strategy and compelling platform vision for the product and product design teams. You will act as the subject matter expert on product design in the Self-Serve eCommerce space, innovating and scaling our tools and ecosystem from the ground up. Guide UX efforts across teams, including strategy, planning, working with cross-functional partners to remove blockers and presenting effectively to senior staff and stakeholders. Mentor and inspire your team to bring passion to their designs. Partner with design research to gain insights on what matters most to our customers and bake their feedback into the design iteration process. Manage team bandwidth, resourcing recommendations, and recruiting. Hold teams accountable to leverage and extend the use of a design system, style guides, patterns and assets in the creation of UX deliverables. Collaborate with leadership to conceptualize future products. Champion excellent user experience and design at every opportunity. What We're Looking For 15+ years experience in Product Design, designing SaaS applications for B2B or B2B2C companies, specifically on business customer-facing product experiences. 10+ years management experience with direct reports in the design space. Track record of influencing product and engineering functions to keep user problems top-of-mind and invest in holistic, future-friendly solutions. Creating, and executing on, shared design systems serving multiple teams and products. Experience setting up end-to-end design processes, such as user feedback sessions, design critiques, presentations to program sponsors, planning and coordinating with partners where needed. An online portfolio with examples of product design and process. Excellent communication and writing skills. You want to make an impact and take on big complex issues. Experience with e-commerce and logistics a plus. You love working with beautiful products and amazing brands. You're "On it!" There is no task too big or small. Variety is the spice of your life. You transform ambiguity into clear objectives and requirements. You live design but speak sales, engineering, strategy and brand fluently. You leave no stone unturned in your search for answers. You arrive with a point-of-view and seek to leave with new perspectives. Your to-do list is a piece of art. You have an eye for detail and obsession with craft. Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail's most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.