New Ventures Recruitment Ltd

HR Case Manager - Hybrid We are pleased to be working with an award-winning company that is seeking an HR Case Manager to join their amazing HR team. This is a telephone-based advisory role, supporting managers across the wider group through a centralised HR advisory function, where you'll play a key part in delivering expert HR guidance on a wide range of complex employee relations matters. You'll manage your own caseload while partnering with stakeholders at all levels to drive fair, consistent, and commercially sound outcomes. The Role As an HR Case Manager, you will: Provide professional, proactive HR advice via telephone and written communication to managers across the business Take ownership of the compliance and checks regarding Right to Work processes. (Must have a full understanding of this process, including Visas, etc) Take ownership of long-term absence cases Manage a varied caseload of complex ER issues, including disciplinary, grievance, capability, and employee concerns Support and guide managers through investigations, hearings, appeals, and suspensions Review and advise on investigation reports, outcome letters, and formal documentation Ensure all cases are handled in line with employment law, best practice, and internal policies Coach and support managers to build confidence and capability in people management Maintain accurate records using a case management system, ensuring cases are progressed efficiently and within SLAs Work collaboratively with HR colleagues to ensure consistency and best practice across the function About You We're looking for someone who can confidently operate in a fast-paced, advisory environment: Proven experience managing complex HR/ER casework Strong knowledge of Compliance & Right to work checks Strong, up-to-date knowledge of UK employment law Confident communicator with the ability to influence and challenge at all levels Able to take a pragmatic, commercially focused approach to problem-solving Comfortable working autonomously while managing multiple priorities Strong attention to detail with excellent organisation and diary management skills Experience coaching and developing managers is highly desirable CIPD Level 5 or above (or equivalent) is preferred What's on Offer Competitive salary package Generous holiday allowance (including bank holidays) Employee discount schemes Onsite facilities including parking and subsidised dining Long service and recognition schemes Supportive and collaborative HR environment Hybrid after 1st month - 2 days in the office / 3 from home (non-contractual) New Ventures Recruitment is an equal opportunities employer and working as an equal opportunities employer.

Remote Field-based Nationwide travel 37.5 hours per week Our client is a people-led organisation with a strong heritage and a genuine commitment to creating a positive, inclusive workplace. They are now looking to appoint an experienced Employee Relations & Engagement Specialist to support their continued growth and to help shape best-practice people initiatives across the business. This is a field-based role requiring regular travel across the UK, providing hands-on ER support, complex case management and tribunal support, union dispute resolution, and partnering closely with HR colleagues and operational leaders. The Role As an Employee Relations Specialist, you will act as a trusted advisor on the employment relationship, championing fair and consistent employee relations practices. You will play a key role in developing clear, compliant policies and processes, contributing to engagement-focused projects, and promoting best practice across the wider group. Key Responsibilities Deliver high-quality, pragmatic advice on employee relations and engagement matters, ensuring alignment with employment legislation and business objectives Work collaboratively with HR specialists to support initiatives across Employee Relations, Wellbeing, Diversity & Inclusion and Reward Review, develop and maintain policies and procedures to ensure legal compliance and cultural alignment Contribute to HR and cross-functional projects, supporting continuous improvement and engagement Manage group BAU ER activity, including complex casework and escalations Design and deliver ER training to upskill HR teams and people managers Support external employment solicitors with tribunal cases, including preparation and settlement discussions where appropriate Provide on-site ER support for high-risk or urgent issues across the estate, often at short notice Success Measures Consistent, legally compliant ER practices embedded across the business Improved compliance and risk mitigation in employee relations matters Effective use of ER data (e.g. tribunals, disciplinaries, redundancies) to identify trends and develop line manager capability Skills & Experience Required Strong background in providing commercially focused ER advice on complex and escalated cases Proven experience managing Employment Tribunal cases Experience working with Trade Unions and handling dispute resolution Track record of creating and delivering ER-related training Confident communicator with strong influencing and presentation skills Highly organised with excellent planning and analytical abilities Resilient, adaptable and comfortable working in a fast-paced, field-based role IT-literate Full UK driving licence and access to a vehicle Benefits Competitive Salary Collaborative environment 25 days holiday, plus 8 days bank holiday Charity fundraising events Educational sponsorship Enhanced maternity/paternity leave Long service awards Reward & recognition Equal Opportunities New Ventures Recruitment Ltd is committed to promoting equal opportunities and diversity in the workplace. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. New Ventures Recruitment Ltd is acting as a Recruitment Agency in relation to this vacancy.