Hall&Kay Fire Engineering

Summary of Role Lead and manage a specialist team responsible for commercial contract renewals, remedial quoting process and sales administration. This role ensures timely, accurate contract renewals while overseeing the development and submission of remedial work quotations to maintain client relationships and drive revenue growth. At the heart of this role is a dual commitment to driving exceptional sales performance while fostering a dynamic, collaborative culture. You will be expected to consistently meet and exceed revenue targets through strategic client engagement while simultaneously championing the values and behaviors that define our team's success. What you will be doing Supervise and develop a team of contract administrators and estimators handling renewal cycles, remedial quotations and sales administration. Conduct performance reviews, provide coaching, and foster a collaborative environment focused on accuracy and client service excellence. Manage workload allocation to ensure deadlines are consistently met across multiple contracts and projects. Oversee the end-to-end renewal process for commercial service contracts, ensuring timely identification of upcoming expirations and proactive client engagement. Review contract terms, pricing adjustments, and scope changes. Coordinate with finance and operations teams to finalise renewal documentation. Maintain renewal tracking systems and report on pipeline status and conversion rates. Direct the preparation and submission of quotations for remedial, repair, and additional scope work identified during service visits. Establish standardised quoting processes, pricing methodologies, and approval workflows. Ensure quotations are technically accurate, commercially competitive, and aligned with contract terms and client expectations. Oversee the processing of sales orders, preparing quotes and proposals, maintaining CRM systems and sales databases, managing sales documentation and contracts, and coordinating sales meetings and presentations. Tracking sales metrics and pipeline data, generating sales reports and forecasts. Maintain accurate customer records, updating sales tracking systems, analysing sales data for trends, managing contact lists and mailing databases, and ensuring data integrity across platforms. Monitor pricing strategies to maintain profitability while remaining competitive. Track quote-to-conversion metrics and identify improvement opportunities. Collaborate with management on budget forecasting related to renewal revenue and remedial work projections. Implement controls to minimise pricing errors and contractual disputes. Serve as escalation point for complex renewal negotiations and remedial scope discussions. Build strong relationships with key clients to understand their evolving needs and address concerns promptly. Ensure high service standards that support contract retention and expansion opportunities. Develop and refine standard operating procedures for renewals and quoting workflows. Implement technology solutions and CRM tools to enhance efficiency and data accuracy. Generate management reports on team performance, renewal success rates, and remedial work trends. Ensure all renewals and quotations comply with contractual obligations, company policies, and regulatory requirements. Identify and mitigate risks related to contract terms, pricing commitments, and service delivery capabilities. What we will need from you Comprehensive experience in contract management, commercial operations, or facilities management (essential) ideally within the Sprinkler industry. Experience of a supervisory/management position driving performance improvements, and developing talent (essential) Strong understanding of commercial contracts, pricing structures, and estimating principles. Proficiency in CRM systems, contract management software, and Microsoft Office Suite (particularly Excel) (essential) Demonstrated ability to balance client needs with profitability objectives. Experience with negotiation and value proposition development (essential) Exceptional written and verbal communication skills with ability to present complex information clearly to diverse stakeholders. (essential) What you can expect in return Competitive & negotiable salary depending on experience. 25 days holiday plus bank holidays and option to buy 5 days Contributory company pension scheme Life Assurance Health care scheme Hours: 36.5 hours per week (Monday to Thursday 8 40, Friday 8.:00) Please note: You will be required to undertake a right to work check and may be required to undertake a DBS check as part of your job role at Hall & Kay. How to apply Please submit a tailored CV detailing your experience relevant to this role. Additional Company information At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK s most respected companies in all areas of industry and construction. What sets us apart? Our culture. What we call the Hall & Kay way . it s a people thing. Put simply, we know we can achieve more when we work as a team with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It s our people that make us trusted to deliver.

S ummary of Role You will contribute to the development, implementation, and maintenance of security solutions for our clients. What you will be doing Installing and configuring CCTV systems, including cameras, monitors, recording equipment, and network connections, based on client specifications and industry best practices. Conducting routine maintenance to ensure CCTV systems are in optimal working condition. Identifying and resolving hardware, software, or network issues promptly. Planning and executing system upgrades as needed. Investigating and resolving CCTV system malfunctions through detailed fault finding and diagnostic processes. Identifying and rectifying technical issues involving cameras, cables, monitors, power supplies, and network connections. Upgrades and Enhancements: Working closely with clients to understand their evolving security needs and recommending appropriate system upgrades or enhancements. Collaborating with vendors and suppliers to source required components and implement system enhancements. Maintaining accurate records of installed CCTV systems, including layout diagrams, system configurations, and maintenance schedules. Producing detailed reports regarding system performance, fault diagnosis, repairs, and upgrades. Ensuring all installed CCTV systems comply with relevant industry regulations and standards, such as data protection and privacy laws in compliance with the General Data Protection Regulation (GDPR). Providing exceptional customer service by offering guidance and support to clients in setting up and using CCTV systems effectively. Responding promptly to client inquiries and service requests. What we will need from you Solid experience in CCTV system installation, maintenance, and troubleshooting. Proficiency in using industry-standard CCTV equipment, software, and tools. Strong knowledge of network protocols, IP addressing, LAN, and network cabling. Familiarity with data protection regulations and privacy standards. Excellent diagnostic and problem-solving skills. Strong attention to detail and ability to work independently. Effective communication and interpersonal skills for collaborating with clients, vendors, and team members What you can expect in return Competitive & negotiable salary depending on experience 25 days holiday plus bank holidays Contributory company pension scheme Life Assurance Company Van Company Funded Health Cash Plan Hours: 40 hours per week - Monday to Friday Please note: You will be required to undertake an enhanced DBS check as part of your job role at Hall & Kay. Additional Company information At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK s most respected companies in all areas of industry and construction. What sets us apart? Our culture. What we call the Hall & Kay way . it s a people thing. Put simply, we know we can achieve more when we work as a team with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It s our people that make us trusted to deliver.

Summary of Role You will manage the contract renewal process for clients, ensuring timely renewals, maintaining client relationships, and maximising retention rates. This role combines account management, negotiation skills, and strategic planning to secure ongoing business relationships. What you will be doing Monitor contract expiration dates and create renewal timelines for each client account. Prepare renewal proposals, negotiate terms and pricing, and ensure all documentation is accurate and compliant with company policies and industry standards. Maintain comprehensive records of all contract modifications and renewal agreements. Build and main positive relationships with existing clients. Serve as the primary point of contact during the renewal process, conduct regular check-ins to assess satisfaction levels, and addresses concerns that might impact renewal decisions. Understand client business needs and how services align with their objectives. Analyse contract performance metrics, identify trends in renewal rates, and assessing risk factors for non-renewals. Generate reports on renewal pipeline status, forecasts revenue from renewals, and track key performance indicators such as retention rates and contract value growth. Work closely with sales teams to transition new contracts into renewal cycles, coordinate with commercial team on contract terms and compliance issues, and partner with account manager to ensure client satisfaction throughout the contract lifecycle. Develop strategies to improve renewal rates, identify upsell and cross-sell opportunities during the renewal process, and recommend process improvements to streamline contract management workflows. What we will need from you Proven experience in a contract management, account management, or client services role, ideally within the Sprinkler industry but engineering/construction/FM would also be considered (essential) Experience in renewals or a retention role (essential) Proven negotiation and persuasive communication ability (essential) Excellent organisational skills, attention to detail along with ability to manage multiple priorities and deadlines simultaneously. Proficiency in CRM systems and contract management software (essential) Analytical capability to interpret contract data and metrics (essential) Exceptional interpersonal skills and customer service focus (essential) What you can expect in return Competitive & negotiable salary depending on experience. 25 days holiday plus bank holidays and option to buy 5 days Contributory company pension scheme Life Assurance Health care scheme Hours: 36.5 hours per week (Monday to Thursday 8 40, Friday 8.:00) Please note: You will be required to undertake a right to work check and may be required to undertake a DBS check as part of your job role at Hall & Kay. Additional Company information At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK s most respected companies in all areas of industry and construction. What sets us apart? Our culture. What we call the Hall & Kay way . it s a people thing. Put simply, we know we can achieve more when we work as a team with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It s our people that make us trusted to deliver.