Workman LLP

The HR Operations Manager role leads our core HR services, including HR Administration, Payroll, Expenses and Benefits, that we deliver to the business. Reporting into the Head of HR, this role plays a key role within our HR leadership team and is a visible business partner to our senior leaders. The HR Operations Manager oversees the day-to-day operations of the core HR and payroll functions including the processing of expenses and managing the annual employee benefits renewals. This is a visible role within the HR department and all about relationships with the HR team, our internal customers and with our suppliers. Some key duties will include: Manage the onboarding, offboarding and employee changes processes across the employee lifecycle. Partner with our third-party suppliers including for our HRIS, benefits broker, benefits providers and legal services is also an important part of this role. Oversee the administration of employee benefits programs. Oversee the annual corporate benefit renewals for our Group Life Assurance, Group Income Protection and Private Medical Insurance policies. Check the monthly payrolls prior it going to the Finance Director for final submission. Build and implement strategic projects which align and support the overall HR and Business strategy. Alongside the operational aspects of the role, there are opportunities to progress key projects to help us develop our employee experience through an HRIS implementation, opportunities to automate key people processes and help embed our culture and values into the business. You will directly line manage a team of 3 HR Administrators plus a Payroll Lead and a Payroll Administrator to help develop and implement relevant HR and payroll policies, procedures and best practices to help streamline and improve efficiency across the function. What we expect of you You should have proven experience working on multiple projects simultaneously with strict deadlines and a growth mindset where recommendations for continuous improvement are made to the Management Board. Stay up-to-date on industry trends and regulatory changes affecting HR and payroll operations, and ensure the business remains compliant with all relevant legislation. Strong leadership, relationship management and collaboration skills are needed to be successful in this role, as a visible senior position within the business. CIPD qualified to level 5 or equivalent experience is preferred. High level of integrity and discretion when handling confidential information. Experience managing payroll processes and systems, preferably with experience using in-house payroll software. Analytical mindset with the ability to analyse data, identify trends, and make data-driven decisions. Experience managing payroll processes and systems, preferably with experience using in-house payroll software What matters most in this role This position is key to help ensure the business is delivering projects that are compliant with UK employment law and regulations, including HMRC regulations, pension scheme rules and GDPR data protection requirements. Strong people leadership skills are essential in this role to coach, guide and develop the HR Operations team to ensure high quality service and a continuous improvement mindset. Building strong relationships with key stakeholders, including the Management Board, Equity Partners, Partners & Directors and Heads of Department. Collaboration is also important with our Finance, IT, Compliance and Legal central functions. Why Workman? Hybrid working to offer you a great work life balance, with a minimum of three days in the office. Core working hours to allow for added flexibility and helps ease your commute to the office. Annual CIPD membership paid. Discretionary annual bonus and salary reviews. Healthcare, life insurance & wellness programme. Long service additional holidays, your birthday off and an extra day between Christmas and New Year. Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few. Social events throughout the year including a firm wide Christmas party! Generous referral bonus. About Workman As the UK's leading independent commercial property management specialist, Workman has an enviable position within the property industry. We are proud of our longstanding relationships with many of our clients, some of whom we have worked with for more than 25 years. Our clients include leading institutional and sector-specialist investors, private property companies, public sector bodies and a growing number of overseas investors. We pride ourselves on the calibre of our employees and their unique skill sets. Equal opportunities We are an equal opportunities employer, and it is our policy to recruit a diverse workforce and follow the guidelines of the Equality Act 2010. This job description does not form part of your contract of employment and the duties may be amended from time to time.

ABOUT THE ROLE A Property Management specialist who is responsible for the daily operation of a diverse property portfolio consisting of industrial estates, with some office and mixed retail properties. The role will require regular and direct communication with institutional fund management clients and the supervision of a number of other property managers, graduates and on-site staff. You will work closely with the Property Accounts team to ensure that all financial information is reported accurately. WHAT MATTERS MOST IN THIS ROLE Building and maintaining close professional relationships with clients, tenants and colleagues is paramount to your success. Proactiveness and going above and beyond is expected. You will prepare formal and detailed client reports on the property management service, quarterly annually and on an ad hoc basis. Working closely with both tenants and clients you will ensure all rental and other income (including tenant indebtedness) is administered and recorded correctly. You will prepare and oversee the service charge expenditure while ensuring tenants comply with all lease obligations. Clients may lean on your professional advice and support in connection with value enhancement assets, rent reviews, lettings and lease renewal programmes. Upselling specialist services and utilising knowledge from our Environmental and Sustainability team, Building Surveying services and introducing placemaking initiatives alongside our Activate team, will help utilise the professional services we offer. Other duties will include: Overseeing the provision of common services to properties and tenants. Working with landlords and tenants on all other matters relating to the clients' property portfolio. Undertaking or arranging property inspections. Assisting clients in the acquisition and disposal of properties. Dealing with tenant applications for consent to assign, sublet and alter. WHAT WE EXPECT FROM YOU A proactive, practical, and positive approach to work is required. Excellent and professional communication skills with the ability to build gravitas amongst clients is also paramount. Being MRICS is preferred. As a Senior Property Management Surveyor you will need to help support the early careers of our Graduates and Apprentices working towards their professional qualification. WHY WORKMAN? Hybrid working to offer you a great work life balance, with a minimum of three days in the office. A full-time contract (35 hours a week) allowing additional flexibility to what time you can start work. Discretionary annual bonus and salary reviews. Healthcare, life insurance & wellness programme. Long service additional holidays, your birthday off and an extra day between Christmas and New Year Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few. Social events throughout the year including a firm wide Christmas party! Generous referral bonus. ABOUT WORKMAN LLP As the UK's leading independent commercial property management specialist, Workman has an enviable position within the property industry. We are proud of our longstanding relationships with many of our clients, some of whom we have worked with for more than 25 years. Our clients include leading institutional and sector-specialist investors, private property companies, public sector bodies and a growing number of overseas investors. We pride ourselves on the calibre of our employees and their unique skill sets. For more information on working for Workman please visit Our People Workman LLP EQUAL OPPORTUNITIES We are an equal opportunities employer, and it is our policy to recruit a diverse workforce and follow the guidelines of the Equality Act 2010 This job description does not form part of your contract of employment and the duties may be amended from time to time.