The Landmark London Hotel

Front Office Supervisor - London Enrich the Journeys of our People and our Guests as our Front Office Supervisor! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations. Some of the brilliant benefits you will enjoy as a Front Office Supervisor are: Annual Earnings up to 31,400 ( 27,957.50 basic salary + non-contractual Tronc) Pension with company contributions 50% discount in all our restaurants and Spa treatments across our properties Team member and Friends & Family rates across our properties Complimentary stay after passing probation Extensive discounts on our benefits platform Access to private medical insurance Interest free season ticket loan Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing Support through development plans, apprenticeships and world-class management development programmes to be the best you can be Bike to work scheme Recommend a Friend incentive Uniforms provided and laundered complimentary Free meals on duty Opportunity to join our taskforces to contribute to the business focuses, community and environment Employee recognition schemes and Social Committee events including gala dinners and much more! We are currently looking for a passionate Front Office Supervisor, to join our Front Office on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs. As a Front Office Supervisor, your main duties and expectations for the role will include: To exercise empowerment in handling guest complaints, and taking corrective action, such as allowing certain charges off the guest's account. Recording this action in the guest's history and reporting it to Front Office Management when needed. To make room assignments for incoming guests using advance reservations requests and personal empowerment as a basis for selection. To increase the hotel's revenue by up-selling room categories, in accordance with set targets and daily availability. To supervise the Front Office Clerks in their work, ensuring maximum performance, good time keeping and ensuring they are displaying company behaviours at all times. To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, Assistant Director of Rooms/Director of Rooms. You will be required to work 40 hours per week, on a shift rota. We are best company to work for in The Best Companies to Work For List 2024 One of the best hotels in London A Leading Hotels of the World member 5 red stars 2 rosettes Earth Check Bronze Certified 2024 If you feel your experience, personality and interest are a match for this Front Office Supervisor role, we encourage you to apply today. What makes you unique makes us exceptional! All applicants must be legally eligible to work in the UK

Room Reservation Agent - London The Landmark London is looking for you to be our Room Reservation Agent! Do you want to join an energetic and fun team that works hard and plays hard? If so, we would like you to come and join us as an Room Reservation Agent at The Landmark London. We are located opposite Marylebone train and tube station and a short walk from Baker Street and Edgware Road Stations. It is important to us that everyone in the team brings positive energy to support our happy and fun environment. We are always looking to continuously improve our business and ourselves and have access to tailored development plans, apprenticeships and world-class management development programmes. Some of the excellent benefits you will enjoy as an Room Reservation Agent are: Competitive salary 28 paid holiday increasing with service. Free meals. Pension with company contributions. 50% discount in all our restaurants. Additional discounts on hotel stays and Spa in all our hotels. Season ticket loan. Recommend a Friend incentive. 24/7 online GP, mental health support and virtual wellbeing. Bike to work scheme. Uniforms provided and laundered complimentary. Apprentice programmes. Educational sponsorship for specialist subjects. Opportunity to join our taskforces to contribute to the business focuses, community and environment. Employee Assistance Programme. Employee recognition schemes and Social Committee events including gala dinners and much more! We are currently looking for a passionate Room Reservation Agent , to join our Revenue Centre Department on a permanent basis, to join us in consistently delivering memorable moments and five star service to our guests and each other. We are best company to work for in The Best Companies to Work For Top 100 list 2023 One of the best hotels in London A Leading Hotels of the World member 5 red stars 2 rosettes London Healthy workplace Award by the Mayor of London We believe that without our dedicated team, our pursuit of excellence would not be possible. Each person is a vital member of the team and that is why we feel it is of utmost importance to invest in our people to ensure we all have an enriching and rewarding journey whilst at the Landmark London. If you feel this Room Reservation Agent role is for you, please apply today! All applicants must be legally eligible to work in the UK