SDS London Ltd

Telephone Customer Service & Sales Advisor-From £28,000-Wimbledon Park, London The Role Do you want a role where your phone skills genuinely open doors, build confidence, and lead to real career progression? Are you looking for a stable, weekday role where you re supported, trained, and trusted to do a great job? If so, we have an exciting opportunity for you. This Telephone Customer Service & Sales Advisor role is ideal if you enjoy speaking with people, solving problems and seeing the results of your work every day. You won t be chasing cold leads. Instead, you ll handle inbound enquiries, build long-term customer relationships and develop specialist knowledge that sets you apart in the market. You will be based in our Wimbledon Park office and become a key point of contact for customers. This role gives you structure, clear hours and the chance to grow your skills in a specialist industry, with full training from day one. If you want a role that develops your skills, supports your growth and rewards your effort, apply now and take the next step with SDS London. Key Responsibilities: Handling inbound telephone and email enquiries in a professional and friendly manner Processing customer orders accurately and efficiently Providing advice and practical solutions, with support from in-house experts Supporting customers with after-sales queries Building strong, long-term relationships with existing clients The Company SDS London is one of the country s leading Architectural Ironmongery specialists. We are a longstanding company who have been providing retail and trade clients with ironmongery for over 35 years. Our considerable experience and expertise mean we are able to provide the highest levels of service to leading construction projects in the UK, Europe and overseas. The Benefits Salary from £28,000 per annum. Monday to Friday working hours, 9am 5pm. 22 days holiday, increasing with service. Pension and life insurance. Full training, including the Guild of Architectural Ironmongers Foundation in Hardware course within your first three months. Clear development routes through Levels 1 and 2 of the Diploma course. A friendly, supportive office where your input is valued. The Person Confident, professional, and customer-focused. Clear and friendly telephone manner. Comfortable working in a busy office setting. Positive attitude and motivated to achieve results. Interest in interior design, property refurbishment, or architectural ironmongery is beneficial. Fluent spoken English. Lives within a reasonable commuting distance. Previous experience in sales, customer service, or telesales is desirable, along with a willingness to learn product knowledge.

Showroom Assistant- From £28,000- Wimbledon Park, London SW19 The Role Do you enjoy meeting people and helping them choose products they ll love for years to come? Are you looking for a weekday role where your people skills, eye for detail and interest in design are genuinely valued? If so, we have an exciting opportunity for you. This Showroom Assistant role offers much more than a standard retail position. You ll become the welcoming face of a respected brand, gain specialist product knowledge, and work in a smart, design-led environment where no two customer conversations are the same. As a Showroom Assistant , you will be based in our Wimbledon Park showroom and play a key part in creating a positive, professional experience for every visitor. From architects and designers to homeowners, you ll help customers feel confident in their choices and supported throughout their visit. This role suits someone who enjoys variety, takes pride in presentation and wants to build a long-term career in a specialist sector. If you re ready to step into a role where your skills are recognised and your work makes a real difference, apply now. Key Responsibilities: Welcoming customers into the showroom and offering friendly, professional guidance Assisting customers to select suitable architectural ironmongery products Preparing quotes, processing orders, and handling transactions accurately Building strong relationships through clear communication and helpful advice Keeping the showroom organised, tidy, and visually appealing Building product knowledge to confidently answer questions and offer solutions The Company SDS London is one of the country s leading Architectural Ironmongery specialists. We are a longstanding company who have been providing retail and trade clients with ironmongery for over 35 years. Our considerable experience and expertise mean we are able to provide the highest levels of service to leading construction projects in the UK, Europe and overseas. The Benefits Salary from £28,000 per annum 37.5 hours per week, Monday to Friday 22 days holiday per year, increasing with long service Company pension and life insurance Ongoing training and development to build specialist knowledge Employee-owned business where profits are shared Friendly, supportive team environment The Person Experience in customer service or sales, ideally in a retail or showroom setting. Clear, confident communication style. Well organised with strong attention to detail. Comfortable working independently and as part of a team. Interest in architecture, interior design, or similar fields. Keen to learn and develop product knowledge.