Startops

Customer Support Advisor Provide technical support to help customers feel safe in their homes Location: Manchester, England, United Kingdom Job Tags: Operations About The Role Customer Support Advisor At SimpliSafe, we're not just another home security company - we're on a mission to make every home secure. Our award-winning smart security systems already protect over 4 million customers across the US and UK, and we're just getting started. Since launching in the UK in 2019, we've received top ratings from Trustpilot, glowing reviews from leading publications, and a sky-high Net Promoter Score of 72+. But it's our people who make all the difference. Now, we're looking for a motivated, customer-obsessed Customer Support Advisor to join our Manchester-based team and help take our service to the next level. As a Customer Support Advisor, you'll be at the heart of our customer journey - providing real-time support to our customers. You'll work across phones, emails, and live chat to provide technical support to our customers and help people feel safe in their homes. What You'll Do Managing inbound and outbound call workflows in a timely manner Communicating with our customers via phone, email, live chat and social media Supporting our customers' technical enquiries and offering solutions Identifying and assisting customer's needs and requirements Troubleshooting issues with our customers Ensuring excellent call quality and working to achieve 'first call resolution' (FCR) on all calls Proactively contacting customers to ensure their satisfaction What You'll Need Experience in technical support is desirable Experience in customer service is essential Must be an excellent communicator with the ability to build rapport quickly and easily with customers from all walks of life Must be able to prioritise effectively and work efficiently Strong phone contact handling skills and active listening Team player - must be able to follow instructions, accept and apply feedback Customer orientation and ability to adapt/respond to different characters Adept in problem solving and skilled in troubleshooting Strong attention to detail, a Tech Support Representative will provide support and resolve any problems that our customers may face involving their security system with accuracy and efficiency. What Values You'll Share Customer Obsessed - We understand our customers and aim to build long term relationships and trust. Aim High - We are always challenging ourselves and others to grow and improve. No Ego - We drive to succeed as a team and learn from our mistakes. One Team - We collaborate and win as a team. Lift As We Climb - We invest in developing others and ourselves. Lean & Nimble - We test, learn and improve. What's in it for you? 36 Days holiday entitlement Enhanced pension Life assurance Private dental and healthcare Free eye test and contribution to glasses Employee Assistance Programme Access to retail discounts SimpliWell - Wellbeing contribution (e.g. gym, spa day, athleisure etc.) Cycle to work scheme Team social events (annual summer and christmas parties, amongst other socials) Freebies, Perks at Work membership, monthly pay day breakfast, monthly lunch, weekly snacks etc Ready to make an impact? If you're passionate about customer service, love tech, and want to be part of something meaningful- we want to hear from you. We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact .

Manager, Customer Supply Chain Build strategic supply chain relationships with key retail partners in Europe Location: London Job Tags: Operations About The Role Manager, Customer Supply Chain Title: Manager, Customer Supply Chain Location: London, UK or Germany, Remote Reporting Relationship: Director, Customer Supply Chain About the Company e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skincare. In our Fiscal year 24, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 25 consecutive quarters of net sales growth. We are the mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last four fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry. Culture and Compensation We believe the combination of our high-performance team culture, total compensation, workplace flexibility and care for the team is unmatched. We have a 'one team, one dream' total compensation philosophy where all employees can participate in our business success. In addition to competitive pay and benefits, we are proud of the following: All employees are on the same bonus plan tied to our financial performance. Our bonus plan has paid 200% of target in each of the last three years All employees receive equity at e.l.f. This includes a new hire grant and eligibility for an annual refresh grant. Hybrid work environment Half-day Fridays year-round Position Summary The Manager, Customer Supply Chain is responsible for delivering an excellent customer experience to our key customers. Partnering on day-to-day activities, as well as projects to deliver supply chain improvements both internally and externally. No two days are the same at e.l.f. Beauty. The customer supply chain manager will need to have the ability to adapt to situations as they arise, problem solving and delivering best-in-class customer service day in day out. The core of this role will be building relationships and collaborating with key retailers on everything from forecasting promotional events and innovation launches to identifying and mitigating supply risks, using customer in-stocks and sales data to identify potential stock shortages and working with the relevant stakeholders (internal and external) to improve them. Proactively communicating with customers, bringing outside knowledge into the demand plan and relaying information to the customers to enable them to plan their orders and manage their inventory appropriately. Responsibilities Lead Customer Specific Supply Chain Projects and initiatives as this role serves as the single point of contact for e.l.f. Beauty to customer operations Continually assess opportunities to improve customer supply chain, reduce operational costs, and drive volume through supply chain metrics Develop a deep understanding of the retail customer's distribution strategy and success metrics and help to build supply chain relationships and strategic approach with our key retailers Strong analytical skills to produce qualitative/quantitative data (using Excel, PowerPoint, NetSuite, Tableau) that can be shared to drive business Proven influencing skills that deliver optimal productivity for both e.l.f. Beauty and the customers Broad understanding of policies, processes and systems relating to retail distributor operations Overseeing and ensuring smooth order processing with DC's and timely delivery to all customers with an extra focus on and extra activity such as Innovation planning and customer expansion Support onboarding of new customers (internal and external contribution) Provide weekly sell in data vs. forecast and any risks associated to the month/quarter plan to Finance, Sales and Operations stakeholders Fill in weekly KPI's for fulfillment and In stocks working to a target of .5% Be aware of our service levels for all accounts, providing analysis of the root cause and action plan, working alongside demand planning Internal and external collaboration for alignment and opportunity identification Participate and contribute to customer demand forecasting, maximizing forecast accuracy Participate and influence assortment decisions aimed at optimizing sales and productivity by utilizing analytics, market research, consumer research, and customer intelligence Ability to connect internal functions to drive supply chain improvements (fill rate, on-time, in-stocks, reduce potential chargebacks, customer program execution) for the customer Responsible for teaching and influencing the internal organization of the 'e.l.f. way' regarding customer expectations and execution for each customer within scope. Requirements German and English speaking with 5+ years of experience desired in FMCG supply chain. Bachelor's degree in Supply Chain or another analytical field preferred or equivalent experience Experience of working within a startup business, where processes have been limited in maturity. Willing and able to identify opportunities for process improvement and lead projects to implement/improve processes Excellent communication skills both verbal and written. Ability to communicate with Senior management effectively and clearly Proven experience of building and relationships with key customers and delivering results Able to work autonomously, managing own workload Entrepreneurial and not afraid to challenge the status quo. Can identify opportunities for improvement, and is willing to take the lead on projects that may be outside scope of their day-to-day responsibilities Proven experience of business partnering with key functions, including sales, demand/supply planning, marketing to deliver on business objectives Able to make decisions with little data or where data may be ambiguous Excellent Excel Skills and knowledge Proficient in Microsoft Suite (Word, PowerPoint, and Outlook) Willingness to travel across the region as required

ECOM Operations Supervisor - Battersea Standardize and improve online retail return processes across the London store location Location: London Job Tags: Operations About The Role ECOM Operations Supervisor - Battersea We're a global brand with 50+ stores around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this, and this. None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. ECOM Operations Supervisor The Supervisor of ECOM Operations reports to the Store Manager and is responsible for executing Ecom operational standards in their Reformation store location. The Supervisor of ECOM Operations will help standardize processes and execute strategies internal reporting. The ideal candidate has strong leadership skills, experience in e-commerce logistics, and the ability to work cross-functionally with warehouse, customer service, merchandising, and marketing teams. Reporting to the Store Manager, essential responsibilities include but are not limited to: Oversee & completion of daily Operations of the online retail returns within a timely manner. Partners with cross functional teams to ensure execution of applicable policies, procedures, and updates Implements, maintains and continuously manages suitable tools and metrics to support store best practices. Executes and maintains business processes, best practices, and other documentation Interfaces regularly with cross-functional partners to evaluate and filter feedback, key insights from store-level operations, and ensure ECOM-specific needs and teams perspectives are represented in broader process improvements and decision-making? Liaise with customer service teams to resolve escalated issues & order discrepancies Complete inventory related tasks as necessary with an elevated attention to detail, including omni channel order processing Lead, coach and support ECOM associates by providing regular feedback to ensure daily tasks are completed accurately and efficiently, hold the team accountable to operational standards and excellent customer service. Liaise with retail Operations in the US to effectively manage stock discrepancies Partner with the Store Manager to uphold stock accuracy through regular communication and process alignment. Support floor team best practices that contribute to accurate inventory management. Foster a positive and professional work environment that aligns with Reformation's core values and culture, encouraging team engagement and development. What you'll bring: 1+ years relevant experience in a fast-paced, creative service environment Familiarity with the user functionality of desktop, mobile, tablet and digital technologies Experience working with a sales or retail organization and/or operationally intensive business. Ability to work in a fast-paced setting. Strong interpersonal skills and the ability to interact effectively with diverse personalities Driven approach to take on new challenges with the self-motivation for your work and career Strategic problem solver - assess the situation, identify opportunities, dependably execute Solution-oriented approach and ability to thrive in a fast-paced and fluid environment, as well as situations of ambiguity and uncertainty Compensation: At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated base hourly rate is 15.00, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity. This role may also be eligible for an annual discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company's discretion. Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation. Benefits & Perks: Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work. We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees. We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds. We're a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you'll get to collaborate with people all around the world. You'll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment. We care about the causes our employees care about so we donate to community efforts on a yearly basis. We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff! Reformation is proud to be an Equal Opportunity Employer. We're committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status-in accordance with applicable international, federal, state, and local laws. If you require accommodations during the application or interview process, please let us know. We're here to ensure you have what you need to show up as your best self. Still don't know if you should apply? We get it-studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we're all about growth, not gatekeeping. If you're passionate about the role and excited about making fashion more sustainable, we'd love to hear from you. If this role doesn't totally excite you, consider applying to our general application.

Head Of Planning & Inventory UK Lead global forecasting and inventory planning strategy for Quince UK Location: London Job Tags: Operations About The Role Head Of Planning & Inventory Uk Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. Customer satisfaction is our highest priority. True quality is a combination of premium materials and high production standards that everyone can feel good about. We're expert curators that find the very best and bring it to you at the lowest prices. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners. We're committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers. Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You'll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc. Role Overview We're looking for a commercially savvy, analytically minded leader to drive our global forecasting and inventory planning strategy from the UK. This high-impact role will set the vision and lead execution for our end-to-end planning approach-improving product availability, enhancing working capital efficiency, and strengthening vendor alignment across international markets. You'll operate at both the strategic and tactical levels, championing data-led decision-making and collaborating closely with cross-functional teams across supply chain, merchandising, sourcing, and technology. Key Responsibilities Develop and lead a comprehensive forecasting strategy that integrates demand signals, planning inputs, and machine learning to improve accuracy. Oversee forecasting infrastructure and planning systems to boost stock availability, customer experience, and margin efficiency. Achieve material improvement in inventory turnover (minimum 30%) while reducing holding and logistics costs across the warehouse and DC network. Design scalable planning frameworks that connect SKU-level forecasts to broader company KPIs. Partner with UK, EU, and global sourcing teams to ensure forecasts align with supplier capacity, lead times, and risk frameworks. Embed forecasting models into new product launches, marketing campaigns, promotions, and replenishment cycles. Lead the testing, iteration, and rollout of forecasting and planning solutions in a fast-paced, evolving environment. Enhance vendor-facing planning processes to improve trust, responsiveness, and alignment with global manufacturing partners. Basic Qualifications 8-12+ years of experience in forecasting, inventory planning, or supply chain management, ideally within retail, DTC, or marketplace environments. Proven success leading planning and forecasting transformation in a data-rich environment. Strong analytical and strategic thinking skills with the ability to communicate clearly across functions. Demonstrated leadership with cross-functional teams and high comfort operating in fast-paced, entrepreneurial settings. Systems-oriented and commercially focused-capable of balancing growth, efficiency, and risk. Experience collaborating with global suppliers and manufacturers, especially across Asia, Europe, and North America. Preferred Qualifications Experience with implementing or scaling forecasting systems/tools (e.g., Anaplan, NetSuite, or proprietary models). Familiarity with leveraging AI or large language models (LLMs) to enhance forecasting and planning strategies. Track record of improving inventory turnover while reducing holding and logistics costs. Ability to build and scale planning frameworks that connect product-level forecasts to category and business-level performance. Background in transforming vendor-facing planning processes for greater agility and trust. Pay Range £120,000 - £220,000 GBP Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you require reasonable accommodation during any part of the application or interview process, please contact . We are committed to ensuring an inclusive and accessible hiring process for all candidates. At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom-never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Senior Customer Care Operations Advisor Manage and resolve customer escalations to protect brand reputation Location: London Job Tags: Operations About The Role Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionized the face of the global beauty industry by decoding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fueled by industry-leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this success and help drive our limitless ambitions. The Role This role will operate on three different shift patterns, which will rotate weekly to meet the needs of the business. We offer a hybrid style of work, only requiring you to work in the office for 3 days on your core shift. Early: 8:00 am - 4:30 pm Core: 9:30 am - 6:00 pm Late: 11:30 am - 8:00 pm You will also be required to work 1 in 6 weekends, on a core shift. Role Accountabilities As Senior Customer Service Advisor you will have exceptional customer service skills, a professional work ethic and a willingness to go above and beyond to provide an outstanding brand experience. Confident in solving customer queries and finding solutions across omnichannels (email, telephone, live chat) demonstrating excellent communication skills. Previous experience as a customer service advisor and working across social media platforms such as YouTube, Instagram, Facebook and Twitter are a massive plus. You should be a 'people person' with great customer service skills and the ability to effectively moderate online and offline conversations within our community. You are excited to act and communicate with followers as the face and voice of our brand and manage community conversations via all channels. This role requires the advisor to have an understanding of the brand and products, whilst offering exceptional advice and consultation to customers. You will be reporting directly into the UK Customer Service Manager and work closely with all stakeholders within the business. Communicate with customers courteously and efficiently by email and telephone Ensure all enquiries are resolved effectively and in a timely manner, meeting department SLA's Provide product information and offer order assistance to help the e-commerce department achieve sales goals Work toward daily individual and team goals, supporting the business operating plan Process and review website orders and back orders via our ERP system Execute customer return requests, issuing appropriate refunds and credit notes and notifying the customer within 48 hours of receipt of goods Serve as the brand's 'front lines' for any product or brand-related issues, escalating as appropriate to help mitigate any potential wider service issues Liaise directly with our warehouse to resolve any web order delivery and logistics queries Support the department in achieving business KPIs including; queries actioned, customer response time, complaints to appreciations Coordinate relevant departments to ensure tone of voice and brand consistency across community communications, whilst maintaining exceptional levels of customer service and professionalism Act as a liaison between the Customer Care team and Team Leaders, ensuring smooth communication and alignment. Monitor team performance and identify opportunities for improvement in productivity, quality and adherence to targets. Handle and oversee customer escalations ensuring resolution is timely, effective and in line with company standards. Provide regular updates to management on outstanding tasks, tickets or issues that require attention. Complete ad hoc administrative or operational tasks assigned by management to support team efficiency and workflow. Reporting Relationships You will be reporting directly into the UK Customer Care Operations Manager.