Northampton Recruitment

experienced collections advisor hybrid & flexible salary: up to £30,000 + bonus benefits: health cover, strong perks & development working pattern: hybrid (home & office), flexible you know collections isn t about scripts it s about judgement, empathy, and getting the right outcome. if you re experienced in managing arrears, handling complex conversations, and balancing customer care with commercial sense, this is a role where your skills will genuinely be valued. what you ll do lead customer conversations across phone, email, and digital channels with confidence and control assess complex arrears cases, uncover root causes, and agree sustainable repayment solutions make sound, compliant decisions while maintaining a fair and empathetic approach identify vulnerability indicators and work closely with specialist support teams collaborate with credit administration on case actions, documentation, and resolutions maintain high-quality case notes, accurate systems, and consistently strong compliance and quality scores you ll be great at this if you have proven experience in collections, arrears management, or credit control are confident handling difficult, sometimes emotive conversations bring strong judgement and integrity to every decision you make communicate clearly and professionally, building trust quickly stay calm under pressure and take ownership of outcomes why you ll love it here up to £30,000 base + bonus (7.5%) your experience is recognised and rewarded health cover and a benefits package that supports real life hybrid working that respects balance and flexibility high-quality training, supportive leadership, and clear progression routes a culture that values experience, accountability, and doing right by customers