MotorMatchLTD

MotorMatch Recruitment Ltd are seeking an experienced Customer Vehicle Repair Advisor (On Site) in Manchester. Join a dynamic and growing team as a Customer Service Vehicle Repair Advisor. This exciting role involves managing the customer journey throughout the repair process, from start to finish. As the Customer Service / Vehicle Repair Coordinator, you will play a key part in ensuring a positive experience for customers, working closely with the VDA team, workshop controllers and other departments to deliver high-quality service. Coordinate with the Workshop and Site Controllers to ensure accurate data is entered into the Management System and provide regular updates to customers regarding the status of their vehicle repairs. This includes addressing customer inquiries, and ensuring timely updates. Additional responsibilities include welcoming customers, handling inquiries, arranging vehicle handovers, processing payments, and managing paperwork (scanning and filing). As an experienced Customer Service Vehicle Advisor, you will be responsible for but not limited to: Make first contact with customers within set SLAs to introduce the repair process, gather detailed damage descriptions, and assess vehicle damage through images to prepare estimates for the VDA team Coordinate repair bookings based on customer preferences, ensuring alignment with agreed dates and any courtesy car provision Upload vehicle images and damage descriptions to support estimation of cost analysis, then submit to the central consultancy team for detailed estimating Vehicle Check-In, on vehicle arrival, ensure the vehicle is checked in, and an appraisal/pre-repair check system generated is completed with additional notes Customer communication: Provide regular updates to customers on the repair status, beginning on day 2, and agree on their preferred communication method. Ensure all interactions are recorded on the management system in line with GDPR Liaise with the central consultancy team and Workshop, ensuring all jobs are forecasted for projected timescales to be met Repair completion, contact the customer upon completion of the vehicle repairs to arrange a handover offering either delivery or collection Create invoices for any excess or VAT payable, and ensure all relevant receipts are sent to the central accounts department. Maintain accurate and up-to-date records Liaise with the drivers to arrange the delivery of customer vehicles and collection of courtesy cars, ensuring accurate updates in the system Generate costings for total loss jobs, track recovery or storage charges, and notify the central consultancy team as per the work providers SLAs Assist with part pricing and prepare final documentation before sending to the central consultancy team for approval, including setting up supplementary claims when necessary Provide support to management when needed, e.g holiday cover, manage timesheets and holiday requests for productive staff (with the Site Controller s approval), handle any penalties or fines related to courtesy car As an experienced Customer Service Vehicle Advisor, you will have: Previous experience as a Customer Service or similar (ideally within an accident repair centre or bodyshop environment) Proficient in using management systems (Autoflow and Audatex) Attention to detail Strong communication skills Organisational skills and planning skills The ability to multitask and manage competing priorities Achieving a first-time can do attitude Hours: Monday to Friday, 8:30AM to 5PM Benefits: Generous holiday allowance Competitive salary If you are interested in a confidential conversation regarding the above position, please apply for the role or give Simmy a call on: (phone number removed) MotorMatch LTD is advertising this vacancy in its capacity as an employment business. MotorMatch LTD provides permanent labour to the Automotive Industry throughout the UK. Please note due to high volume of applicants only those who are successful will be contacted. MotorMatch LTD are an equal opportunities employer.

MotorMatch Recruitment Ltd are recruiting for a skilled Paint Technician / Paint Sprayer MotorMatch Recruitment Ltd are representing a leading automotive repair bodyshop who are seeking a skilled Paint Technician / Paint Sprayer to join their team in Stockport. As a Paint Technician / Paint Sprayer, you will be responsible for but not limited to: Thoroughly inspecting vehicles to ensure they are completed to a high standard, adhering to the guidelines Preparing vehicles for painting by cleaning, sanding and priming surfaces You will need good knowledge of mixing paint using electronic systems, colour matching to achieve the correct colour and consistency to ensure a perfect and seamless finish Carry out repairs in line to stringent repair methodology You will have an array of experience with paint application, using various techniques You will also be responsible for masking, prepping, priming and polishing the vehicle Ensure a clean working environment You will adhere to the safety procedures, including handling and disposal of hazardous materials Working closely with the team Capability to record productive time spent using an electronic workshop/time recording system As a Paint Technician / Paint Sprayer, you will have: Previous experience as a Paint Technician in an accident repair centre / bodyshop Relevant certifications or qualifications in automotive body repairs NVQ Level 1, 2 & 3 / ATA Qualified Own tools, Airfed Mask Strong communication skills Schedule: Monday to Friday: 8:00AM to 5PM No weekend Work Benefits: Holiday Allowance: 28 days including bank holidays If you are interested in a confidential conversation regarding the above position, please apply for the role or give Simmy a call on: (phone number removed) MotorMatch LTD is advertising this vacancy in its capacity as an employment business. MotorMatch LTD provides permanent labour to the Automotive Industry throughout the UK. Please note due to high volume of applicants only those who are successful will be contacted.

MotorMatch Recruitment Ltd are recruiting for a skilled Paint Technician / Paint Sprayer MotorMatch Recruitment Ltd are representing a leading automotive repair bodyshop who are seeking a skilled Paint Technician / Paint Sprayer to join their team in Scarborough. As a Paint Technician / Paint Sprayer, you will be responsible for but not limited to: Thoroughly inspecting vehicles to ensure they are completed to a high standard, adhering to the guidelines Preparing vehicles for painting by cleaning, sanding and priming surfaces You will need good knowledge of mixing paint using electronic systems, colour matching to achieve the correct colour and consistency to ensure a perfect and seamless finish Carry out repairs in line to stringent repair methodology You will have an array of experience with paint application, using various techniques You will also be responsible for masking, prepping, priming and polishing the vehicle Ensure a clean working environment You will adhere to the safety procedures, including handling and disposal of hazardous materials Working closely with the team Capability to record productive time spent using an electronic workshop/time recording system As a Paint Technician / Paint Sprayer, you will have: Previous experience as a Paint Technician in an accident repair centre / bodyshop Relevant certifications or qualifications in automotive body repairs NVQ Level 1, 2 & 3 / ATA Qualified Own tools, Airfed Mask Strong communication skills Schedule: Monday to Friday: 8:30AM to 5PM Contracted 40 hours a week No weekend Work Benefits: Holiday Allowance: 22 days plus bank holidays Bonus scheme Pension scheme that you are automatically enrolled into unless you opt out If you are interested in a confidential conversation regarding the above position, please apply for the role or give Simmy a call on: (phone number removed) MotorMatch LTD is advertising this vacancy in its capacity as an employment business. MotorMatch LTD provides permanent labour to the Automotive Industry throughout the UK. Please note due to high volume of applicants only those who are successful will be contacted.