Acquired Payments

We're are a next-generation payments business focused on powering recurring commerce. Our next-generation payment infrastructure and solutions unify and optimise customers' payment ecosystem, providing a competitive advantage and helping them achieve their goals in the digital economy. We combine this capability with exceptional sector expertise and a highly personal, tailored service focused on long-term partnerships with our customers. We're scaling as a business, so if you thrive in an environment that's constantly evolving, where purpose-driven culture is seen as an enabler toachieve the extraordinary andwhere our unique differences are celebrated, wecould be the place for you! Your Mission As a Partner Success and Onboarding Specialist , you will be part of the Operations team reporting to the Head of Partner Success and Onboarding and play a key role in providing a great experience as Acquired works to support our merchants through the onboarding process and post-live management. We are looking for a proactive and detail-oriented individual to join our growing Partner Success and Onboarding team. This role is perfect for someone who thrives in a cross-functional environment, enjoys working with new businesses, and is excited to develop their analytical and operational skillset in the fintech space. As a Partner Success and Onboarding Specialist, you will play a critical role in supporting our prospective merchants' onboarding, delivering an exceptional onboarding experience, and ensuring our CRM is kept up to date with your day-to-day activities. You will also build strong relationships with internal stakeholders and external partners, troubleshoot onboarding/post-live queries, and become a subject matter expert on our operational processes. Due to the nature of the role and our business, the expectation will be for this role to operate outside of normal working hours to best support our customers. You may be required to work a rotating and flexible shift pattern and will be required to cover 24 hours, 7 days a week. Further details of this working pattern will be discussed with you during the interview process. Sufficient notice would be provided with 30/90 days notice of any substantial change in working patterns. This is a hybrid role with a minimum of 3 days per week at our office based in London. Key Responsibilities Onboarding : Working with our Onboarding Manager to ensure all onboarding processes meet AML, KYC, KYB and regulatory standards and following the onboarding process. Working with an internal stakeholder, you will also act as the main point of contact for merchants that are being onboarded to our payments partners. Follow up on open items to maintain momentum during the onboarding process, especially for merchants involving multiple acquirers. Merchant Risk Assessment : Conduct initial reviews of merchant applications, including verifying KYC/KYB documentation. Assist in evaluating basic risk indicators such as industry type, business model, and transaction volume projections. Flag any inconsistencies, incomplete submissions, or potential high-risk elements (e.g. restricted industries, unclear ownership) for further review. CRM Management : Ensuring that all work and activities are documented within the CRM to support the business in ensuring the CRM is the single point of truth when understanding the customer sales-to-service cycle. You will also be responsible for keeping internal teams updated on the progress of each application or escalating when blockers may occur. Multi-Acquirer Support : Assist in preparing merchant documentation and risk summaries tailored to the individual requirements of multiple acquirers when a merchant is onboarded through more than one acquiring relationship. Liaise with internal teams and, where appropriate, support external communication efforts to ensure timely delivery of acquirer-specific requirements. Track and coordinate acquirer-specific onboarding tasks and escalate where requirements diverge or where clarification is needed. Training and Knowledge Development : Actively engage in ongoing training and knowledge-sharing sessions to deepen understanding of payment gateway operations, risk profiles, acquirer requirements, and general underwriting best practices. Stay current on updates to onboarding policies, new acquirer documentation standards, and any changes to internal risk criteria. Take ownership of personal development by asking questions, seeking feedback, and reviewing industry materials to build a foundation for more advanced partner success and onboarding responsibilities over time. What you'll bring Bachelor's degree or equivalent experience in Business, Finance, Economics, Technology, or a related field. 1-2 years' experience in an onboarding, underwriting, compliance and/or partnerships role in the eCommerce Digital Payments. Exceptional written, verbal, and interpersonal communication skills, with the ability to influence at all levels. Ability to work in a team that uses qualitative and quantitative targets to measure performance. Ability to collaborate effectively with cross-functional teams. Comfortable working with multiple stakeholders and managing competing priorities. Imagination - We are a creative business that prides itself on fresh thinking and "what ifs". Your ideas will help shape how we grow and work - We are all ears!

We're is a next-generation payments business focused on powering recurring commerce. Our next-generation payment infrastructure and solutions unify and optimise customers' payment ecosystem, providing a competitive advantage and helping them achieve their goals in the digital economy. We combine this capability with exceptional sector expertise and a highly personal, tailored service focused on long-term partnerships with our customers. We're scaling as a business, so if you thrive in an environment that's constantly evolving, where purpose-driven culture is seen as an enabler to achieve outcomes and where our own unique differences are celebrated, could be the place for you! Your Mission We're looking for an entrepreneurial commercial leader who is resourceful, super collaborative, and passionate about solving challenging problems. This role is for someone who loves diving into the technical details while driving overall commercial strategy. As a player-manager, you'll be responsible for a team of exceptional sales managers, working closely with our Commercial Director to inspire, nurture and drive the team to continued success. Strategic Planning and Execution Develop and implement a comprehensive enterprise sales strategy to achieve and exceed individual and team revenue targets and market share goals. Identify and prioritise target markets, industry verticals, and key customer segments. Collaborate with the executive team to align sales strategies with overall business objectives. Build out an enterprise sales function in line with organisational best practices, identifying and implementing the right team roles, tools, and internal processes to drive success. Team Leadership and Development Lead and mentor a high-performing enterprise sales team. Set clear performance expectations and provide ongoing coaching and professional development. Foster a collaborative and motivated team environment, promoting accountability and excellence. Provide structured coaching and management to effectively ramp new joiners into contributing salespeople. Demand Generation & Sales Operations Oversee the entire sales cycle from outbound lead generation to deal closure, ensuring a seamless and efficient process. Data quality orientation with the ability to harness all available tools and systems to track and report sales activities, pipeline management, and effective forecasting. Analyse sales metrics and performance data to identify areas for improvement and growth opportunities. Client Advocacy Build and maintain strong relationships with key enterprise clients and industry partners. Understand client needs and tailor solutions to meet their specific business requirements. Act as a trusted advisor and point of escalation for critical client issues and negotiations. Market and Competitor Analysis Stay informed about industry trends, market conditions, and competitor activities. Provide strategic insights and recommendations to the executive team based on market intelligence. Identify and pursue new business opportunities and emerging markets. Collaboration and Cross-Functional Leadership Work closely with marketing, product development, and operations teams to ensure alignment and support for sales initiatives. Influence product roadmap and development based on feedback from enterprise clients and market demands. Represent the sales function in executive meetings and contribute to overall business strategy. Behaviours Collaborator with the ability to influence senior internal and external stakeholders and agencies. Detail-oriented, adept in using data to drive improvements - each vertical sector you target has clearly defined success metrics. A strong communicator, proactive in reporting results and key learnings. Passionate about tech, payments, and business development. What you'll bring Deep knowledge of complex Payment Processing sales within the B2B eCommerce space. Minimum of 10 years of experience in sales, with at least 5 years in a leadership role and experience managing teams of 10+ people. Proven track record of successfully leading sales teams and achieving revenue targets. Extensive experience in demand generation, including campaign development and execution. Strong understanding of sales methodologies, CRM systems, and marketing automation tools. Clear methodology with proven experience in hiring, coaching, motivating, and retaining top talent. Excellent communication, negotiation, and presentation skills. Strategic thinker with the ability to analyse data and market trends to inform decision-making. Ability to travel as needed to meet with clients and attend industry events.