Sephora USA, Inc
Forecasting Manager - Strategic Projects At SEPHORA UK, beauty isn't just what we sell - it's who we are. It's the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France to becoming part of the LVMH family, we've always pushed boundaries through creativity, innovation, and inclusivity. Today, as we continue our exciting expansion across the UK, we're looking for passionate, driven individuals to help shape the future of prestige beauty in one of the world's most dynamic retail markets. The Opportunity We're looking for a Forecasting Manager - Strategic Projects to join our Revenue Growth Management (RGM) team. If you love diving into data, shaping commercial strategy, and bringing clarity to a fast moving omnichannel environment, this role offers the chance to make a real impact. You'll be the driving force behind our sales and margin forecasting across our strategic projects, delivering highly accurate, insight led predictions that guide our trading, financial planning and operational decision making. Working closely with cross functional partners - including Omni Trading, Category Management, E Commerce, Retail, Finance, Supply Chain and Demand Planning - you'll help shape trading strategies, influence leadership decisions, and help bring alignment across our full portfolio. If you're analytically sharp, commercially minded, curious, and excited by the challenge of working in an innovative beauty business redefining omnichannel retail, this is the role for you. What you'll be doing: You'll manage commercial forecasting and analysis across strategic business projects. Build sales forecasts by brand by channel, partnering with Retail, Finance and Category teams to align assumptions on traffic, conversion and basket size. Build daily, monthly and full-year forecasts, ensuring alignment with trading plans and key business initiatives. Translate sales forecasts into operational order forecasts, enabling Supply Chain to plan labor and capacity effectively. Present forecasts to senior leadership, outlining sales and margin expectations, key risks, opportunities and required decisions. Conduct ad hoc analysis to identify commercial insights and support strategic decision making. Collaborate on margin forecasts by channel, providing guidance on promotional strategy, loyalty offers, redemptions and code usage to ensure targets are achieved. Partnering with BI to drive a holistic view of campaign performance and optimise trading activity across channels. Collaborate with Finance on budgets, strategic planning and in year forecasting cycles. Analyse retail productivity performance and share actionable insights with Category teams. Support wider forecasting, reporting and analytical projects as required. What you'll bring You'll be a commercially minded, analytical and highly collaborative professional who thrives in a fast paced trading environment. With a proactive, self motivated approach, you build strong relationships across functions, influence stakeholders with confidence, and bring the curiosity and problem solving mindset needed to continuously improve forecasting accuracy and deliver results. Proven experience in forecasting, merchandising, planning, or a similar commercial analytics role, ideally within an omni channel retail environment. Strong commercial acumen with a deep understanding of trading performance and key business KPIs. Advanced analytical skills, with the ability to interpret complex datasets and translate findings into meaningful actions. Experience using forecasting, planning and reporting tools to support commercial decision making. Excellent project management and organisational skills, with the ability to manage multiple priorities and meet tight deadlines. Strong stakeholder management skills, with experience influencing decisions at all levels of the business. Exceptional communication and presentation skills, with the ability to clearly articulate insights and recommendations. A track record of partnering effectively with cross functional teams to deliver shared business objectives. Beautiful Benefits at SEPHORA UK When you join SEPHORA, you're joining a team that we truly value and our benefits reflect that. Here's what you can look forward to: Private Healthcare, Life Assurance and Private Pension from day one. Competitive pay that grows with you, including annual salary reviews. A generous employee discount across the world's best beauty brands. A paid day off on your birthday. Access to a wellbeing and perks platform. LVMH Heart Fund support. Generous holiday allowance, with the option to buy more. Together, we belong to something beautiful. SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. We welcome applications from all suitably qualified candidates. Please note that we are unable to provide visa sponsorship for this role, so applicants must have the right to work in the UK at the start of employment and will be asked to provide relevant evidence.
Forecasting Manager - Strategic Projects At SEPHORA UK, beauty isn't just what we sell - it's who we are. It's the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France to becoming part of the LVMH family, we've always pushed boundaries through creativity, innovation, and inclusivity. Today, as we continue our exciting expansion across the UK, we're looking for passionate, driven individuals to help shape the future of prestige beauty in one of the world's most dynamic retail markets. The Opportunity We're looking for a Forecasting Manager - Strategic Projects to join our Revenue Growth Management (RGM) team. If you love diving into data, shaping commercial strategy, and bringing clarity to a fast moving omnichannel environment, this role offers the chance to make a real impact. You'll be the driving force behind our sales and margin forecasting across our strategic projects, delivering highly accurate, insight led predictions that guide our trading, financial planning and operational decision making. Working closely with cross functional partners - including Omni Trading, Category Management, E Commerce, Retail, Finance, Supply Chain and Demand Planning - you'll help shape trading strategies, influence leadership decisions, and help bring alignment across our full portfolio. If you're analytically sharp, commercially minded, curious, and excited by the challenge of working in an innovative beauty business redefining omnichannel retail, this is the role for you. What you'll be doing: You'll manage commercial forecasting and analysis across strategic business projects. Build sales forecasts by brand by channel, partnering with Retail, Finance and Category teams to align assumptions on traffic, conversion and basket size. Build daily, monthly and full-year forecasts, ensuring alignment with trading plans and key business initiatives. Translate sales forecasts into operational order forecasts, enabling Supply Chain to plan labor and capacity effectively. Present forecasts to senior leadership, outlining sales and margin expectations, key risks, opportunities and required decisions. Conduct ad hoc analysis to identify commercial insights and support strategic decision making. Collaborate on margin forecasts by channel, providing guidance on promotional strategy, loyalty offers, redemptions and code usage to ensure targets are achieved. Partnering with BI to drive a holistic view of campaign performance and optimise trading activity across channels. Collaborate with Finance on budgets, strategic planning and in year forecasting cycles. Analyse retail productivity performance and share actionable insights with Category teams. Support wider forecasting, reporting and analytical projects as required. What you'll bring You'll be a commercially minded, analytical and highly collaborative professional who thrives in a fast paced trading environment. With a proactive, self motivated approach, you build strong relationships across functions, influence stakeholders with confidence, and bring the curiosity and problem solving mindset needed to continuously improve forecasting accuracy and deliver results. Proven experience in forecasting, merchandising, planning, or a similar commercial analytics role, ideally within an omni channel retail environment. Strong commercial acumen with a deep understanding of trading performance and key business KPIs. Advanced analytical skills, with the ability to interpret complex datasets and translate findings into meaningful actions. Experience using forecasting, planning and reporting tools to support commercial decision making. Excellent project management and organisational skills, with the ability to manage multiple priorities and meet tight deadlines. Strong stakeholder management skills, with experience influencing decisions at all levels of the business. Exceptional communication and presentation skills, with the ability to clearly articulate insights and recommendations. A track record of partnering effectively with cross functional teams to deliver shared business objectives. Beautiful Benefits at SEPHORA UK When you join SEPHORA, you're joining a team that we truly value and our benefits reflect that. Here's what you can look forward to: Private Healthcare, Life Assurance and Private Pension from day one. Competitive pay that grows with you, including annual salary reviews. A generous employee discount across the world's best beauty brands. A paid day off on your birthday. Access to a wellbeing and perks platform. LVMH Heart Fund support. Generous holiday allowance, with the option to buy more. Together, we belong to something beautiful. SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. We welcome applications from all suitably qualified candidates. Please note that we are unable to provide visa sponsorship for this role, so applicants must have the right to work in the UK at the start of employment and will be asked to provide relevant evidence.
Sephora USA, Inc
Customer Experience Manager - London Future Opportunities At SEPHORA UK, beauty isn't just what we sell - it's who we are. It's the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we've always pushed boundaries through creativity, innovation, and inclusivity. Today, with nearly 500 iconic brands and our own SEPHORA Collection, we're redefining the future of prestige beauty as we continue our bold expansion across the UK. If you're ready to bring passion, energy, and a love for immersive retail experiences to one of the world's most dynamic beauty markets, this is your moment to shape what comes next. The Opportunity As Customer Experience Manager for your store, you'll play a defining role in shaping how customers discover, engage with and fall in love with SEPHORA. From the moment the doors open, you'll bring our bold, inclusive and customer obsessed spirit to life - leading the customer experience strategy for one of the most exciting stores in our UK expansion. You'll inspire and develop a high performing team, elevating service standards, coaching through live moments on the floor, and ensuring every customer enjoys a personalised, seamless and unforgettable experience. Working closely with your Beauty Department Managers and cast members, you'll help create immersive beauty moments, bringing storytelling, services and brand experiences together under one roof. If you thrive in a fast paced, high growth environment and love shaping new concepts, building confident teams and creating standout customer journeys, this is your moment to make a meaningful impact from day one. What you'll be doing You'll lead the store across strategy, commercial excellence, service and people, including: Craft an omni immersive customer experience vision for your store, partnering cross functionally to position SEPHORA as the ultimate beauty destination. Use CRM and customer insights to build long term relationships and tailor personalised, high impact customer journeys. Innovate beauty services, classes and experiential moments that deepen engagement and elevate Sephora's service reputation. Analyse key service and satisfaction metrics to identify opportunities and drive continuous improvement across the store. Respond quickly to customer feedback with targeted initiatives that strengthen satisfaction and loyalty. Partner with the Beauty Hub to deliver cohesive, seamless and memorable service experiences across all touchpoints. Develop and deliver training that builds expertise across Makeup, Skincare, Fragrance and Services, raising capability and confidence. Foster a collaborative, high performing team culture through coaching, knowledge sharing and strong communication. Drive a high performance mindset, using sales insights to shape strategic initiatives, promotions and Beauty Hub activation. Collaborate with brands and Marketing to co create compelling events, masterclasses and in store moments that enhance both customer experience and commercial results. Lead performance conversations, support scheduling needs and partner with Recruitment to attract and onboard top talent. Use analytics across sales and service to inform future planning and optimise both experience and business outcomes. What you'll bring You'll be an inspiring leader with a passion for people, experience and service excellence. You will also bring: Proven experience in customer experience management, ideally within retail or beauty. Strong leadership skills with the ability to motivate and empower diverse teams. Excellent communication and interpersonal strengths. Knowledge of omnichannel experience, CRM tools and customer centric service design. Familiarity with beauty services and industry trends. Strong analytical and problem solving skills, with confidence using data to drive decisions. Ability to work collaboratively with cross functional teams. Proficiency in MS Office and related systems. Beautiful Benefits at Sephora UK When you join Sephora, you're joining a team that we truly value - and our benefits reflect that. Here's what you can look forward to: SEPHORA University - receive industry leading product, customer care and development training to help you grow your skills and your career. Allowances tailored to your role and location - including shoes, lunch and more. Competitive pay that grows with you - including annual salary reviews based on your performance and our company results. Performance based commission tied to collective store success. A generous employee discount across the world's best beauty brands. A paid day off on your birthday - because you deserve to celebrate! Access to a perks and wellbeing platform offering discounts, wellness support, and more. Generous holiday allowance, plus the option to buy extra days. And more! Start a beautiful career with us. Together, we belong to something beautiful. SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
Customer Experience Manager - London Future Opportunities At SEPHORA UK, beauty isn't just what we sell - it's who we are. It's the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we've always pushed boundaries through creativity, innovation, and inclusivity. Today, with nearly 500 iconic brands and our own SEPHORA Collection, we're redefining the future of prestige beauty as we continue our bold expansion across the UK. If you're ready to bring passion, energy, and a love for immersive retail experiences to one of the world's most dynamic beauty markets, this is your moment to shape what comes next. The Opportunity As Customer Experience Manager for your store, you'll play a defining role in shaping how customers discover, engage with and fall in love with SEPHORA. From the moment the doors open, you'll bring our bold, inclusive and customer obsessed spirit to life - leading the customer experience strategy for one of the most exciting stores in our UK expansion. You'll inspire and develop a high performing team, elevating service standards, coaching through live moments on the floor, and ensuring every customer enjoys a personalised, seamless and unforgettable experience. Working closely with your Beauty Department Managers and cast members, you'll help create immersive beauty moments, bringing storytelling, services and brand experiences together under one roof. If you thrive in a fast paced, high growth environment and love shaping new concepts, building confident teams and creating standout customer journeys, this is your moment to make a meaningful impact from day one. What you'll be doing You'll lead the store across strategy, commercial excellence, service and people, including: Craft an omni immersive customer experience vision for your store, partnering cross functionally to position SEPHORA as the ultimate beauty destination. Use CRM and customer insights to build long term relationships and tailor personalised, high impact customer journeys. Innovate beauty services, classes and experiential moments that deepen engagement and elevate Sephora's service reputation. Analyse key service and satisfaction metrics to identify opportunities and drive continuous improvement across the store. Respond quickly to customer feedback with targeted initiatives that strengthen satisfaction and loyalty. Partner with the Beauty Hub to deliver cohesive, seamless and memorable service experiences across all touchpoints. Develop and deliver training that builds expertise across Makeup, Skincare, Fragrance and Services, raising capability and confidence. Foster a collaborative, high performing team culture through coaching, knowledge sharing and strong communication. Drive a high performance mindset, using sales insights to shape strategic initiatives, promotions and Beauty Hub activation. Collaborate with brands and Marketing to co create compelling events, masterclasses and in store moments that enhance both customer experience and commercial results. Lead performance conversations, support scheduling needs and partner with Recruitment to attract and onboard top talent. Use analytics across sales and service to inform future planning and optimise both experience and business outcomes. What you'll bring You'll be an inspiring leader with a passion for people, experience and service excellence. You will also bring: Proven experience in customer experience management, ideally within retail or beauty. Strong leadership skills with the ability to motivate and empower diverse teams. Excellent communication and interpersonal strengths. Knowledge of omnichannel experience, CRM tools and customer centric service design. Familiarity with beauty services and industry trends. Strong analytical and problem solving skills, with confidence using data to drive decisions. Ability to work collaboratively with cross functional teams. Proficiency in MS Office and related systems. Beautiful Benefits at Sephora UK When you join Sephora, you're joining a team that we truly value - and our benefits reflect that. Here's what you can look forward to: SEPHORA University - receive industry leading product, customer care and development training to help you grow your skills and your career. Allowances tailored to your role and location - including shoes, lunch and more. Competitive pay that grows with you - including annual salary reviews based on your performance and our company results. Performance based commission tied to collective store success. A generous employee discount across the world's best beauty brands. A paid day off on your birthday - because you deserve to celebrate! Access to a perks and wellbeing platform offering discounts, wellness support, and more. Generous holiday allowance, plus the option to buy extra days. And more! Start a beautiful career with us. Together, we belong to something beautiful. SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.