Sephora USA, Inc
City, Bristol
Location: Bristol, Cabot Circus Typer of contract: full time 40h, permanent At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you ready to drive a beauty revolution? Join Sephora, as we seek a passionate Store Manager to lead our store! Reporting directly to the Regional Manager, you will drive sales and champion excellence across all aspects of store performance. You'll set the benchmark for exceptional customer experiences and operations, ensuring our store presentation and product curation reflect the high standards Sephora is renowned for. You'll also oversee budget management, ensuring we meet our financial targets with the precision and dedication that define our team. Your primary goal? To unlock the full potential of your management team while consistently achieving and exceeding commercial objectives. If you thrive on innovation, are committed to accuracy, and possess the ability to inspire greatness in others, we'd love to hear from you! Strategic Business Leadership Provide strategic guidance to the Regional Retail Manager through market analysis, competitive landscape insights, and identifying new business opportunities. Develop and present monthly reports to track competitor activities and performance metrics for strategic decision making. Formulate and implement short and long term business strategies to maximise sales and drive growth. Offer actionable product recommendations based on local market insights and customer feedback to improve inventory performance. Design and execute in store promotional events and displays to enhance brand visibility and customer engagement. Cultivate relationships with stores and head office departments to share insights, enhance operations, and ensure adherence to operational guidelines. Customer Experience Excellence Exemplify the Sephora Attitude, setting a high standard of customer engagement and satisfaction for the entire team. Actively support team members in challenging situations to uphold exceptional client service standards. Utilise customer satisfaction metrics to drive continuous improvement initiatives for the client experience and swiftly resolve complaints. Reinforce and embed sales policies and techniques derived from Sephora University across all team members to ensure consistent execution. Analyse sales performance data to identify trends and develop strategic action plans aimed at exceeding targets. Sales and Operations Optimisation Oversee day to day store operations, ensuring adherence to Sephora's policies, including cash handling, stock management, and visual merchandising standards. Drive operational efficiency by maintaining stock replenishment, optimising stockroom organisation, and ensuring cleanliness and safety across the store. Direct cash desk operations, ensuring compliance with security protocols, accuracy, and effective cash management, resolving discrepancies swiftly. Promote a safe and well organised store environment, ensuring compliance with safety protocols and minimising workplace hazards. Collaborate with Beauty Supervisors to align best practices, promotions, and customer experiences with sales goals and service targets. Drive accountability for achieving sales targets across all product categories, including exclusive and Sephora Collection offerings. Analyse sales results and develop targeted action plans to enhance performance and customer engagement. Team Development & Management Foster a high performance culture by motivating, developing, and recognising team members through regular coaching, feedback, and a culture of appreciation to drive excellence and a positive work environment. Effectively communicate the business strategy and operational objectives to the team, ensuring alignment and commitment. Facilitate collaborative meetings with the Beauty and Operations Supervisors to analyse team performance and operational effectiveness. Oversee the Performance Check in and Improvement Plan processes to enhance individual and team performance continuously. Strategically manage annual leave and scheduling to optimise staffing levels in alignment with business needs. Collaborate with the recruitment department to attract and hire top talent for the store. Do not hesitate to apply if you have Advanced Product & Customer Knowledge: In depth understanding of Sephora's product lines and customer engagement standards to drive exceptional client satisfaction. Proven Retail Leadership: Extensive experience in managing high performing retail teams and exceeding sales targets through effective store operations and budgeting. Digital & Analytical Competence: Strong digital orientation and analytical skills to interpret sales data, enhance decision making, and optimise store performance. Team Development & Coaching: Ability to mentor, inspire, and develop a high performance team culture, promoting collaboration and individual growth. Operational Excellence: Strong skills in overseeing store operations, ensuring adherence to policies, managing stock, cash handling, and optimising store efficiency and safety. Brand Alignment & Values Embodiment: Consistently represents Sephora's values of inclusivity, creativity, and empowerment, projecting a professional image aligned with brand standards, and fostering an environment that celebrates beauty and self expression. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead. Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference. Join us and belong to something beautiful. At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.
Location: Bristol, Cabot Circus Typer of contract: full time 40h, permanent At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you ready to drive a beauty revolution? Join Sephora, as we seek a passionate Store Manager to lead our store! Reporting directly to the Regional Manager, you will drive sales and champion excellence across all aspects of store performance. You'll set the benchmark for exceptional customer experiences and operations, ensuring our store presentation and product curation reflect the high standards Sephora is renowned for. You'll also oversee budget management, ensuring we meet our financial targets with the precision and dedication that define our team. Your primary goal? To unlock the full potential of your management team while consistently achieving and exceeding commercial objectives. If you thrive on innovation, are committed to accuracy, and possess the ability to inspire greatness in others, we'd love to hear from you! Strategic Business Leadership Provide strategic guidance to the Regional Retail Manager through market analysis, competitive landscape insights, and identifying new business opportunities. Develop and present monthly reports to track competitor activities and performance metrics for strategic decision making. Formulate and implement short and long term business strategies to maximise sales and drive growth. Offer actionable product recommendations based on local market insights and customer feedback to improve inventory performance. Design and execute in store promotional events and displays to enhance brand visibility and customer engagement. Cultivate relationships with stores and head office departments to share insights, enhance operations, and ensure adherence to operational guidelines. Customer Experience Excellence Exemplify the Sephora Attitude, setting a high standard of customer engagement and satisfaction for the entire team. Actively support team members in challenging situations to uphold exceptional client service standards. Utilise customer satisfaction metrics to drive continuous improvement initiatives for the client experience and swiftly resolve complaints. Reinforce and embed sales policies and techniques derived from Sephora University across all team members to ensure consistent execution. Analyse sales performance data to identify trends and develop strategic action plans aimed at exceeding targets. Sales and Operations Optimisation Oversee day to day store operations, ensuring adherence to Sephora's policies, including cash handling, stock management, and visual merchandising standards. Drive operational efficiency by maintaining stock replenishment, optimising stockroom organisation, and ensuring cleanliness and safety across the store. Direct cash desk operations, ensuring compliance with security protocols, accuracy, and effective cash management, resolving discrepancies swiftly. Promote a safe and well organised store environment, ensuring compliance with safety protocols and minimising workplace hazards. Collaborate with Beauty Supervisors to align best practices, promotions, and customer experiences with sales goals and service targets. Drive accountability for achieving sales targets across all product categories, including exclusive and Sephora Collection offerings. Analyse sales results and develop targeted action plans to enhance performance and customer engagement. Team Development & Management Foster a high performance culture by motivating, developing, and recognising team members through regular coaching, feedback, and a culture of appreciation to drive excellence and a positive work environment. Effectively communicate the business strategy and operational objectives to the team, ensuring alignment and commitment. Facilitate collaborative meetings with the Beauty and Operations Supervisors to analyse team performance and operational effectiveness. Oversee the Performance Check in and Improvement Plan processes to enhance individual and team performance continuously. Strategically manage annual leave and scheduling to optimise staffing levels in alignment with business needs. Collaborate with the recruitment department to attract and hire top talent for the store. Do not hesitate to apply if you have Advanced Product & Customer Knowledge: In depth understanding of Sephora's product lines and customer engagement standards to drive exceptional client satisfaction. Proven Retail Leadership: Extensive experience in managing high performing retail teams and exceeding sales targets through effective store operations and budgeting. Digital & Analytical Competence: Strong digital orientation and analytical skills to interpret sales data, enhance decision making, and optimise store performance. Team Development & Coaching: Ability to mentor, inspire, and develop a high performance team culture, promoting collaboration and individual growth. Operational Excellence: Strong skills in overseeing store operations, ensuring adherence to policies, managing stock, cash handling, and optimising store efficiency and safety. Brand Alignment & Values Embodiment: Consistently represents Sephora's values of inclusivity, creativity, and empowerment, projecting a professional image aligned with brand standards, and fostering an environment that celebrates beauty and self expression. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead. Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference. Join us and belong to something beautiful. At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.
Sephora USA, Inc
Oxford, Oxfordshire
Customer Experience and Operations Manager - Oxford Type of contract: permanent, full time 40h At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you passionate about creating unforgettable customer experiences while driving operational excellence? Join Sephora as a Customer Experience and Operations Manager, where you'll lead by example, inspire your team, and ensure every customer enjoys a remarkable visit. In this pivotal role, you'll coach and develop your team to meet both commercial and operational KPIs, while overseeing flawless cash management and stock operations. By analysing customer satisfaction and implementing actionable strategies, you'll work closely with middle management to continuously enhance the in-store experience. If you're ready to elevate store performance and deliver exceptional service every day, we'd love to meet you. Responsibilities Client Experience Spend at least 50% of the time on the sales floor, leading the team towards creating memorable addictive Sephora experiences. Craft a strategic vision for an omni-channel customer experience, collaborating across departments to amplify brand loyalty. Leverage CRM strategies to cultivate long lasting relationships with our clients, personalising communications using data driven insights to ensure relevance. Innovate our service offerings and Beauty Masterclasses to showcase Sephora's artistry and deepen the client's connection with our brand. Analyse service metrics with precision to pinpoint strengths and opportunities, ensuring a consistently elevated client experience. Proactively act on client feedback through targeted initiatives, boosting overall satisfaction and loyalty. Curate unforgettable, personalised client journeys through tailored recommendations, making every visit uniquely Sephora. Ensure the highest standards in client service, promptly addressing and resolving any concerns to build lasting loyalty. Empower team members to navigate challenging situations, ensuring exceptional client satisfaction in every interaction. Operational Excellence Oversee all day to day store operations, including cash and inventory management, ensuring full compliance with Sephora's policies and procedures. Elevate efficiency in visual merchandising, cleanliness, and restocking to create an inviting and seamless shopping environment. Optimise stockroom layout and workflow for peak efficiency, guiding and monitoring deliveries to meet company timelines and productivity targets. Direct cash desk operations, ensuring accuracy and strict adherence to security protocols. Implement comprehensive auditing procedures and swiftly resolve any discrepancies to maintain operational integrity. Maintain optimal inventory levels, leveraging inventory management to fuel revenue growth and meet client demand. Champion a culture of safety and wellbeing by upholding housekeeping and workplace hazard standards. Lead the operational and cash desk teams, setting clear expectations and delivering targeted training on KPIs and best practices. Team Management Facilitate training programs that empower Beauty Advisors and leadership with the skills and knowledge to excel. Cultivate a collaborative, inclusive team environment that encourages open communication and synergy. Monitor and elevate team effectiveness through regular performance check ins and constructive feedback. Partner with the Store Director on resource allocation, team scheduling, payroll, and maximizing team performance. Lead workshops and peer learning sessions, promoting knowledge sharing and continuous team development. Identify skill enhancement opportunities through targeted training initiatives, ensuring alignment with industry standards and Sephora's unique approach. Develop future leaders who embody Sephora's values, fostering a culture of growth and opportunity. Align team objectives with Sephora's broader strategy, ensuring every role contributes to our collective success. Collaborate with the recruitment team to attract and onboard top talent who are passionate about beauty and client experience. Inspire a high performance sales culture, motivating boutique teams to exceed targets through shared goals and celebration of successes. Champion a culture of excellence, centred on client satisfaction and aligned with Sephora's core values. Drive strategic sales initiatives, leveraging data insights to inform decisions and adapt to evolving market trends. Align marketing initiatives with client engagement strategies to ensure promotions are impactful and drive traffic. Maximise Beauty Hub engagement through events, partnerships, and personalised experiences that boost interactions and appointment bookings. Utilise sales analytics to identify performance gaps and refine sales strategies. Create strong partnerships with our brand partners, elevating product offerings and co creating impactful promotions. Develop engaging masterclasses that showcase brand and Sephora expertise, positioning us as a leader in beauty education. Skills Extensive experience in client experience management, preferably within the retail or beauty sector. Exceptional leadership, team management, and motivational abilities, with a proven track record of developing high performing teams. Deep understanding of retail operations, policies, and procedures, including inventory, cash management, and service excellence. Outstanding communication, interpersonal, and conflict resolution skills, with a strong client first approach. Exceptional organisational and time management skills to effectively manage priorities in a dynamic environment. Proficiency in CRM systems, omni channel strategies, and retail service models to enrich client engagement. Analytical mindset with expertise in data analysis tools to assess KPIs and drive continuous improvement. Advanced skills in digital tools and MS Office applications to streamline operations and enhance team collaboration. Ability to collaborate effectively with cross functional teams in a fast paced, ever evolving retail landscape. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
Customer Experience and Operations Manager - Oxford Type of contract: permanent, full time 40h At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Are you passionate about creating unforgettable customer experiences while driving operational excellence? Join Sephora as a Customer Experience and Operations Manager, where you'll lead by example, inspire your team, and ensure every customer enjoys a remarkable visit. In this pivotal role, you'll coach and develop your team to meet both commercial and operational KPIs, while overseeing flawless cash management and stock operations. By analysing customer satisfaction and implementing actionable strategies, you'll work closely with middle management to continuously enhance the in-store experience. If you're ready to elevate store performance and deliver exceptional service every day, we'd love to meet you. Responsibilities Client Experience Spend at least 50% of the time on the sales floor, leading the team towards creating memorable addictive Sephora experiences. Craft a strategic vision for an omni-channel customer experience, collaborating across departments to amplify brand loyalty. Leverage CRM strategies to cultivate long lasting relationships with our clients, personalising communications using data driven insights to ensure relevance. Innovate our service offerings and Beauty Masterclasses to showcase Sephora's artistry and deepen the client's connection with our brand. Analyse service metrics with precision to pinpoint strengths and opportunities, ensuring a consistently elevated client experience. Proactively act on client feedback through targeted initiatives, boosting overall satisfaction and loyalty. Curate unforgettable, personalised client journeys through tailored recommendations, making every visit uniquely Sephora. Ensure the highest standards in client service, promptly addressing and resolving any concerns to build lasting loyalty. Empower team members to navigate challenging situations, ensuring exceptional client satisfaction in every interaction. Operational Excellence Oversee all day to day store operations, including cash and inventory management, ensuring full compliance with Sephora's policies and procedures. Elevate efficiency in visual merchandising, cleanliness, and restocking to create an inviting and seamless shopping environment. Optimise stockroom layout and workflow for peak efficiency, guiding and monitoring deliveries to meet company timelines and productivity targets. Direct cash desk operations, ensuring accuracy and strict adherence to security protocols. Implement comprehensive auditing procedures and swiftly resolve any discrepancies to maintain operational integrity. Maintain optimal inventory levels, leveraging inventory management to fuel revenue growth and meet client demand. Champion a culture of safety and wellbeing by upholding housekeeping and workplace hazard standards. Lead the operational and cash desk teams, setting clear expectations and delivering targeted training on KPIs and best practices. Team Management Facilitate training programs that empower Beauty Advisors and leadership with the skills and knowledge to excel. Cultivate a collaborative, inclusive team environment that encourages open communication and synergy. Monitor and elevate team effectiveness through regular performance check ins and constructive feedback. Partner with the Store Director on resource allocation, team scheduling, payroll, and maximizing team performance. Lead workshops and peer learning sessions, promoting knowledge sharing and continuous team development. Identify skill enhancement opportunities through targeted training initiatives, ensuring alignment with industry standards and Sephora's unique approach. Develop future leaders who embody Sephora's values, fostering a culture of growth and opportunity. Align team objectives with Sephora's broader strategy, ensuring every role contributes to our collective success. Collaborate with the recruitment team to attract and onboard top talent who are passionate about beauty and client experience. Inspire a high performance sales culture, motivating boutique teams to exceed targets through shared goals and celebration of successes. Champion a culture of excellence, centred on client satisfaction and aligned with Sephora's core values. Drive strategic sales initiatives, leveraging data insights to inform decisions and adapt to evolving market trends. Align marketing initiatives with client engagement strategies to ensure promotions are impactful and drive traffic. Maximise Beauty Hub engagement through events, partnerships, and personalised experiences that boost interactions and appointment bookings. Utilise sales analytics to identify performance gaps and refine sales strategies. Create strong partnerships with our brand partners, elevating product offerings and co creating impactful promotions. Develop engaging masterclasses that showcase brand and Sephora expertise, positioning us as a leader in beauty education. Skills Extensive experience in client experience management, preferably within the retail or beauty sector. Exceptional leadership, team management, and motivational abilities, with a proven track record of developing high performing teams. Deep understanding of retail operations, policies, and procedures, including inventory, cash management, and service excellence. Outstanding communication, interpersonal, and conflict resolution skills, with a strong client first approach. Exceptional organisational and time management skills to effectively manage priorities in a dynamic environment. Proficiency in CRM systems, omni channel strategies, and retail service models to enrich client engagement. Analytical mindset with expertise in data analysis tools to assess KPIs and drive continuous improvement. Advanced skills in digital tools and MS Office applications to streamline operations and enhance team collaboration. Ability to collaborate effectively with cross functional teams in a fast paced, ever evolving retail landscape. Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store. Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.