Associate Customer Success Manager - Mid Market (French Speaking) Customer Success London, UK Named as one of the UK's 'Great Places To Work' for the third year running, we are looking for individuals who want to join our dedicated team and help us grow our already impressive customer base in EMEA even further. We're seeking passionate Customer Success Professionals (CSMs) for our new state of the art and dynamic London office who thrive in a hybrid working environment (3 days in the office). Our mission is to exceed customer expectations and drive their growth. We're looking for CSMs who are dedicated to delivering the best experience to our EMEA customers. This is an exciting opportunity for someone with a customer-first attitude, strong consultative and technical skills, and a proven track record of creatively solving unique problems in a fast-paced environment. Ideal candidates will have a strong background in CRM, Campaign Management, Data and Analytics, Digital, E-Commerce, or Marketing Technology Solutions. How you will make a difference: Be passionate about customer success and establish yourself as the trusted advisor for Klaviyo's Mid-Market and Enterprise Businesses. Drive positive Net Revenue Retention by mitigating churn risk and identifying opportunities for customer expansion and upgrades. Devise customized success plans based on customers' goals and challenges, holding customers accountable for driving action. Compose strategies to increase email, SMS, and digital channel revenue for all customers through the Klaviyo platform while driving growth and expansion. Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. Keep customers up to date on product releases and new features. Share feedback with Product/Engineering to enhance customer engagement. Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion. Who you are: 1+ years of experience working with Mid-market / Enterprise accounts with a track record for building and nurturing relationships with multiple stakeholders in an account An experienced marketer with a background in campaign management, CRM, digital marketing, data, or analytics. Familiarity with Marketing Automation technologies. A proven track record of advising customers or executing marketing strategies. Customer success or account management experience with a history of building and nurturing relationships with multiple stakeholders. Experience explaining how to achieve key goals using software with end users. A track record of creative problem-solving for customers and end users. Comfortable discussing and supporting commercial conversations. Thrives in a collaborative environment. Excellent organizational and project management skills. Excellent communication skills via phone, video conference, and email. Curious and eager to learn. Adaptable to change and comfortable working in a fast-paced environment. Experience with G-Suite, Gainsight, Salesforce, or similar tools. Fluency in English and French at Business level We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).
Jul 24, 2025
Full time
Associate Customer Success Manager - Mid Market (French Speaking) Customer Success London, UK Named as one of the UK's 'Great Places To Work' for the third year running, we are looking for individuals who want to join our dedicated team and help us grow our already impressive customer base in EMEA even further. We're seeking passionate Customer Success Professionals (CSMs) for our new state of the art and dynamic London office who thrive in a hybrid working environment (3 days in the office). Our mission is to exceed customer expectations and drive their growth. We're looking for CSMs who are dedicated to delivering the best experience to our EMEA customers. This is an exciting opportunity for someone with a customer-first attitude, strong consultative and technical skills, and a proven track record of creatively solving unique problems in a fast-paced environment. Ideal candidates will have a strong background in CRM, Campaign Management, Data and Analytics, Digital, E-Commerce, or Marketing Technology Solutions. How you will make a difference: Be passionate about customer success and establish yourself as the trusted advisor for Klaviyo's Mid-Market and Enterprise Businesses. Drive positive Net Revenue Retention by mitigating churn risk and identifying opportunities for customer expansion and upgrades. Devise customized success plans based on customers' goals and challenges, holding customers accountable for driving action. Compose strategies to increase email, SMS, and digital channel revenue for all customers through the Klaviyo platform while driving growth and expansion. Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. Keep customers up to date on product releases and new features. Share feedback with Product/Engineering to enhance customer engagement. Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion. Who you are: 1+ years of experience working with Mid-market / Enterprise accounts with a track record for building and nurturing relationships with multiple stakeholders in an account An experienced marketer with a background in campaign management, CRM, digital marketing, data, or analytics. Familiarity with Marketing Automation technologies. A proven track record of advising customers or executing marketing strategies. Customer success or account management experience with a history of building and nurturing relationships with multiple stakeholders. Experience explaining how to achieve key goals using software with end users. A track record of creative problem-solving for customers and end users. Comfortable discussing and supporting commercial conversations. Thrives in a collaborative environment. Excellent organizational and project management skills. Excellent communication skills via phone, video conference, and email. Curious and eager to learn. Adaptable to change and comfortable working in a fast-paced environment. Experience with G-Suite, Gainsight, Salesforce, or similar tools. Fluency in English and French at Business level We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit to see how we empower creators to own their own destiny. Location: London, UK (Hybrid 3 days p/w in office) Account Executives at Klaviyo are given a tremendous opportunity to have a huge impact on Klaviyo's prospects, on Klaviyo's trajectory and as a result, on themselves. At Klaviyo, AEs pride themselves on being product experts who focus on closing deals the right way - with the right customers whom they set up for success. AEs at Klaviyo run the entire sales cycle - from qualification to demo to driving the buying process to close - with minimal air support, all while managing dozens of prospects at once. The best AEs are able to close over 70% of their opportunities, forecast their business with accuracy, and proactively manage and extract value from their territory long term. How You'll Make a Difference: Build Klaviyo's client base Actively manage your pipeline and develop a strategy for long-term sustained success Support the success of your peers Exhibit Klaviyo's values of accountability and effort Provide guidance and support to new Account Executives Expand your skill set by participating in adjacent tasks over time Who You Are: 2+ years' carrying net-new revenue quota and consistent overachievement selling MarTech SaaS solutions Experience selling to C-Suite/ Marketing personas and strong knowledge of the Ecommerce/ Retailers/ Brands domain Experience working in a high-velocity and high-volume sales environment, often times with multiple stakeholders Fluent English (written and verbal). Additional business-fluent French or German a bonus+ Excited, motivated, and inspired by exceeding goals Aren't afraid to hear no and embrace failure as an opportunity to improve Strong growth mindset and continually seek improvement and are rigorous in your pursuit of it Are adept at influencing and relationship building Are encouraging of your team, thoughtful, engaging, and energetic Full authorisation to work in the UK without any restrictions Klaviyo in EMEA As part of the Klaviyo team you will be looked after with some great benefits locally in EMEA including equity for all, private health cover for you and discounted for your household, financial and professional coaching, a generous annual learning allowance (£2.5k), 22 weeks full pay primary caregiver leave (16 week secondary) and free books (yes, any books!) to name a few. The pay range for this role is listed below. Sales roles are also eligible for variable compensation. This role is also eligible for competitive benefits and perquisites, subject to company policy and applicable law. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Feb 20, 2025
Full time
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit to see how we empower creators to own their own destiny. Location: London, UK (Hybrid 3 days p/w in office) Account Executives at Klaviyo are given a tremendous opportunity to have a huge impact on Klaviyo's prospects, on Klaviyo's trajectory and as a result, on themselves. At Klaviyo, AEs pride themselves on being product experts who focus on closing deals the right way - with the right customers whom they set up for success. AEs at Klaviyo run the entire sales cycle - from qualification to demo to driving the buying process to close - with minimal air support, all while managing dozens of prospects at once. The best AEs are able to close over 70% of their opportunities, forecast their business with accuracy, and proactively manage and extract value from their territory long term. How You'll Make a Difference: Build Klaviyo's client base Actively manage your pipeline and develop a strategy for long-term sustained success Support the success of your peers Exhibit Klaviyo's values of accountability and effort Provide guidance and support to new Account Executives Expand your skill set by participating in adjacent tasks over time Who You Are: 2+ years' carrying net-new revenue quota and consistent overachievement selling MarTech SaaS solutions Experience selling to C-Suite/ Marketing personas and strong knowledge of the Ecommerce/ Retailers/ Brands domain Experience working in a high-velocity and high-volume sales environment, often times with multiple stakeholders Fluent English (written and verbal). Additional business-fluent French or German a bonus+ Excited, motivated, and inspired by exceeding goals Aren't afraid to hear no and embrace failure as an opportunity to improve Strong growth mindset and continually seek improvement and are rigorous in your pursuit of it Are adept at influencing and relationship building Are encouraging of your team, thoughtful, engaging, and energetic Full authorisation to work in the UK without any restrictions Klaviyo in EMEA As part of the Klaviyo team you will be looked after with some great benefits locally in EMEA including equity for all, private health cover for you and discounted for your household, financial and professional coaching, a generous annual learning allowance (£2.5k), 22 weeks full pay primary caregiver leave (16 week secondary) and free books (yes, any books!) to name a few. The pay range for this role is listed below. Sales roles are also eligible for variable compensation. This role is also eligible for competitive benefits and perquisites, subject to company policy and applicable law. Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Klaviyo is seeking a Legal Counsel to support our rapidly growing International business. Your primary responsibilities will be to provide legal support for both inbound and outbound commercial contracts in the region. Additionally, you will provide ad-hoc legal support to the business teams on a range of matters including data privacy, product and marketing. How You Will Make a Difference Structure, review, draft and negotiate a broad range of commercial agreements including master services agreements, data processing agreements, service orders, non-disclosure agreements, and vendor agreements Primary point of contact for regional sales teams in support of customer deals and procurement team for regional supplier contracts Responsible for building and maintaining legal resources and know-how for field teams Ensure agreements are drafted to adequately manage business risk and comply with applicable corporate policies Assist in developing, implementing and enhancing corporate and compliance policies and processes to meet requirements of local markets Provide ad-hoc legal support to business teams on ad-hoc legal matters including data protection, product and marketing Who You Are Mid-level PQE and in-house experience, preferably at a fast growing SaaS company Dual English and French or German qualified lawyer is a big plus Pragmatic and solution-driven creative thinker with sound business judgment; comfortable navigating legal and business risk Ability to multi-task and produce quality work product in a fast-paced environment Ability to translate and break down technical and legal concepts for non-lawyers Warm and personable with excellent communication skills and ability to collaborate well with diverse, cross functional teams
Feb 06, 2025
Full time
Klaviyo is seeking a Legal Counsel to support our rapidly growing International business. Your primary responsibilities will be to provide legal support for both inbound and outbound commercial contracts in the region. Additionally, you will provide ad-hoc legal support to the business teams on a range of matters including data privacy, product and marketing. How You Will Make a Difference Structure, review, draft and negotiate a broad range of commercial agreements including master services agreements, data processing agreements, service orders, non-disclosure agreements, and vendor agreements Primary point of contact for regional sales teams in support of customer deals and procurement team for regional supplier contracts Responsible for building and maintaining legal resources and know-how for field teams Ensure agreements are drafted to adequately manage business risk and comply with applicable corporate policies Assist in developing, implementing and enhancing corporate and compliance policies and processes to meet requirements of local markets Provide ad-hoc legal support to business teams on ad-hoc legal matters including data protection, product and marketing Who You Are Mid-level PQE and in-house experience, preferably at a fast growing SaaS company Dual English and French or German qualified lawyer is a big plus Pragmatic and solution-driven creative thinker with sound business judgment; comfortable navigating legal and business risk Ability to multi-task and produce quality work product in a fast-paced environment Ability to translate and break down technical and legal concepts for non-lawyers Warm and personable with excellent communication skills and ability to collaborate well with diverse, cross functional teams
Email Marketing Lead, Lifecycle Marketing Marketing London, UK About the Team: The Lifecycle Marketing Team at Klaviyo is the Center of Excellence that delivers seamlessly scalable customer-facing experiences across all owned channels, servicing all segments and geos. We own channel performance and optimization while driving measurable impact at every stage of the Customer Lifecycle. About the Role: As the Lead, Lifecycle & Digital Experiences within the Lifecycle Marketing team, you will play a pivotal role in optimizing and building localized regional (EMEA) marketing efforts. This includes supporting Sales Led, PLG, and channel optimization motions. It is critical that this role focuses on discovering and scaling opportunities to monetize customers for each segment at each stage of the Lifecycle in the region (EMEA). This role also demands a focus on translating data from multiple sources into actionable insights that help drive measurable outcomes. The ideal candidate possesses 8+ years of relevant experience and a proven record of working effectively with stakeholders to address business challenges. Strong skills in cross-functional communication, analytical thinking, project management, and a proactive, customer-focused approach are essential. Key Responsibilities: Support and localize the demand gen motions for sales-assisted purchases and cross-sell; collaborate cross-functionally to build seamless data-driven hand-offs and re-engagement in DG experiences. Support and localize the PLG motion for first purchase and cross-sell, and collaborate cross-functionally to extend seamless data-driven experiences in onboarding and adoption. Extend strategic support in the region (EMEA) for channel and performance benchmarks for all marketing channels, providing regional inputs that will help us relentlessly optimize and maintain a best-in-class testing program. Align regional (EMEA) roadmap with Product, Growth, PMM, Brand teams to consistently scale efforts and support innovation. Analyze diverse data sources to create regional segments that will improve performance, and foster a culture of continuous innovation by amplifying impactful tests and optimizations. Champion customer-first initiatives, ensuring best-in-class customer experiences with clear, measurable outcomes. Support and extend orchestrated omni-channel flows using audience-based and behavior-based segmentation in the region. Embrace an ownership mindset while delivering remarkable results. Evangelise Lifecycle Marketing in the region by reporting on performance, sharing results, and communicating plans and roadmap. Success Looks Like: Regional lifecycle performance that drives incremental value across the customer lifecycle. Who You Are: You have over 8 years of experience in Demand Generation, PLG Marketing, Performance Marketing, or Email Marketing. You possess deep knowledge of marketing best practices, including email deliverability, personalization, segmentation, testing, and reporting. You have a strong interest in data and segmentation with a desire to understand both the 'who' and the 'how' of a campaign's audience performance. You excel in managing multiple projects simultaneously. You thrive in fast-paced environments and tackle challenges with a "can-do" attitude. You are a creative thinker with curiosity and a passion for innovation. Experience in Lifecycle Marketing and CRM, including Salesforce and marketing automation platforms. B2B and international experience, ideally across EMEA. Experience working within a company with North American HQ. Strong ability to prioritise and make trade-off decisions between multiple projects and competing priorities within the organisation. Ability to communicate strategy, business cases, and roadmap to influence and advocate in a complex and matrixed organisation, and analyse data and translate web findings clearly for both technical and non-technical audiences. You're a do-er, even at your level of expertise. You aren't afraid to get your hands dirty. Comfortable with shifting priorities, timelines and goals. We are a company in its teenage years and evolving fast. At the helm of our brand you'll need to constantly bend and flex to meet the evolving needs of the business.
Feb 03, 2025
Full time
Email Marketing Lead, Lifecycle Marketing Marketing London, UK About the Team: The Lifecycle Marketing Team at Klaviyo is the Center of Excellence that delivers seamlessly scalable customer-facing experiences across all owned channels, servicing all segments and geos. We own channel performance and optimization while driving measurable impact at every stage of the Customer Lifecycle. About the Role: As the Lead, Lifecycle & Digital Experiences within the Lifecycle Marketing team, you will play a pivotal role in optimizing and building localized regional (EMEA) marketing efforts. This includes supporting Sales Led, PLG, and channel optimization motions. It is critical that this role focuses on discovering and scaling opportunities to monetize customers for each segment at each stage of the Lifecycle in the region (EMEA). This role also demands a focus on translating data from multiple sources into actionable insights that help drive measurable outcomes. The ideal candidate possesses 8+ years of relevant experience and a proven record of working effectively with stakeholders to address business challenges. Strong skills in cross-functional communication, analytical thinking, project management, and a proactive, customer-focused approach are essential. Key Responsibilities: Support and localize the demand gen motions for sales-assisted purchases and cross-sell; collaborate cross-functionally to build seamless data-driven hand-offs and re-engagement in DG experiences. Support and localize the PLG motion for first purchase and cross-sell, and collaborate cross-functionally to extend seamless data-driven experiences in onboarding and adoption. Extend strategic support in the region (EMEA) for channel and performance benchmarks for all marketing channels, providing regional inputs that will help us relentlessly optimize and maintain a best-in-class testing program. Align regional (EMEA) roadmap with Product, Growth, PMM, Brand teams to consistently scale efforts and support innovation. Analyze diverse data sources to create regional segments that will improve performance, and foster a culture of continuous innovation by amplifying impactful tests and optimizations. Champion customer-first initiatives, ensuring best-in-class customer experiences with clear, measurable outcomes. Support and extend orchestrated omni-channel flows using audience-based and behavior-based segmentation in the region. Embrace an ownership mindset while delivering remarkable results. Evangelise Lifecycle Marketing in the region by reporting on performance, sharing results, and communicating plans and roadmap. Success Looks Like: Regional lifecycle performance that drives incremental value across the customer lifecycle. Who You Are: You have over 8 years of experience in Demand Generation, PLG Marketing, Performance Marketing, or Email Marketing. You possess deep knowledge of marketing best practices, including email deliverability, personalization, segmentation, testing, and reporting. You have a strong interest in data and segmentation with a desire to understand both the 'who' and the 'how' of a campaign's audience performance. You excel in managing multiple projects simultaneously. You thrive in fast-paced environments and tackle challenges with a "can-do" attitude. You are a creative thinker with curiosity and a passion for innovation. Experience in Lifecycle Marketing and CRM, including Salesforce and marketing automation platforms. B2B and international experience, ideally across EMEA. Experience working within a company with North American HQ. Strong ability to prioritise and make trade-off decisions between multiple projects and competing priorities within the organisation. Ability to communicate strategy, business cases, and roadmap to influence and advocate in a complex and matrixed organisation, and analyse data and translate web findings clearly for both technical and non-technical audiences. You're a do-er, even at your level of expertise. You aren't afraid to get your hands dirty. Comfortable with shifting priorities, timelines and goals. We are a company in its teenage years and evolving fast. At the helm of our brand you'll need to constantly bend and flex to meet the evolving needs of the business.