Pet Family Limited

E-Commerce and Customer Service Executive Unit 1000, Spindle Way, Crawley, West Sussex RH10 1TG Permanent Full-time Full Time - 40 hours a week, Monday - Friday We are looking for a motivated and passionate individual to join our E-commerce & Customer Service team at our Head Office in Crawley. In this role, you will act as the first point of contact for our customers and provide an exceptional level of support and care through email and telephone. You will bring a friendly and professional attitude to the team with a passion to provide the highest level of customer service. Within this diverse opportunity, you will also demonstrate an attention to detail and creativity by supporting our Ecommerce team with new product listings, catalogue management and in house photography for the ultimate customer shopping experience. Key responsibilities: Act as the first point of contact for customer enquiries for our online stores and deliver a professional and exceptional level of customer service through email and telephone. Take ownership of customer enquiries & complaints to follow problems through to resolution accurately and efficiently. Work closely with internal departments and couriers regarding our delivery services, product availability and ensure that customers are proactively updated where required. Remain up to date with the latest product & nutrition knowledge to provide informed recommendations and advice to customers confidently and at an expert level. Manage our social media channel's engagement by responding to comments and private messages. Follow processes and keep customer service reporting data up to date. Monitor and engage with customer reviews on our public facing platforms and follow through to resolution and act on their feedback where appropriate. Create, edit, and upload new product listings to our e-commerce websites and apps including managing our Deliveroo catalogue Write clear, engaging, and SEO-optimised product titles and descriptions Ensure accurate pricing, stock levels, and categories Upload and organise product images to meet quality and brand standards Regularly audit listings for accuracy, completeness, and performance Collaborate with marketing and design teams to support promotions, new product launches, and seasonal updates. Skills: A professional and courteous email and telephone manner is essential Previous experience in customer service or similar e-commerce role Excellent time management and organisation to ensure deadlines are met within a diverse role An eye for detail to ensure proficient data entry, visual creativity and optimal functionality Studio photography skills are beneficial for internal photography Your working hours would be office based, 9am-6pm Monday - Friday.

280 Wallisdown Road, Bournemouth, Dorset BH11 8PN £24433.50 per annum Permanent Full-time Full Time - 37.5 hours working any 5 out of 7 days a week We are currently recruiting for a Store Manager within our Pets Corner store based in Ferndown. Pets Corner have grown into a larger company through the years, however it is still very much a family business at heart. We quickly identify individuals who are keen to progress and will provide them with the necessary training and experience to do so. We are an award-winning family run business where you are a name, not a number. We continue to grow and now have over 150 stores around the country. Overview We are currently recruiting for a Store Manager within our Pets Corner store based in Ferndown. Pets Corner have grown into a larger company through the years, however it is still very much a family business at heart. We quickly identify individuals who are keen to progress and will provide them with the necessary training and experience to do so. We are an award-winning family run business where you are a name, not a number. We continue to grow and now have over 150 stores around the country. Responsibilities Delivering exceptional customer service Going 'the extra mile' for every customer Recommending the right products or services for our Customers needs Maximising sales and performance by identifying any improvements needed Leading by example by demonstrating a hands-on approach to motivate, train and develop your team using our Pets Corner Curriculum Maintaining our high standards with store and product presentation Keeping up to date with pricing, promotions and merchandising Key holding responsibilities, opening and closing of the store Maintaining accurate inventory by checking deliveries, completing stocktakes and investigating any stock losses Qualifications A genuine interest in the Pets Corner vision, our products and our values Strong team focus with the ability to lead and motivate others Willing to build strong relationships with our customers and their pets A thirst for continued personal training and development Willingness to learn and grow your knowledge The drive and determination to work part of a busy team and under your own initiative Benefits 35% staff discount on accessories, 25% on food, 20% in Dogwood Salons Continuous and extensive training and development Bonus scheme for all members of our teams Tools and support to help manage mental, physical and emotional wellbeing Your Shirts and Jumpers will be provided This role will involve heavy lifting. If you're eager to get stuck in, want to enhance your career and make a real difference, discover your spot at Pets Corner and submit your application today.