BYD Europe

Working Location: Northampton, United Kingdom Main Tasks and responsibilities: 1. Take full P&L and operational accountability for a 14,000 m automotive-parts warehouse, covering KPI, safety, 5S, and cost control. 2. Design and continuously improve SOPs for inbound QC, put-away, picking, packing, and outbound to achieve 99.5 % on-time delivery and 99.95 % inventory accuracy (by value). 3. Implement material turnover analysis, cycle counting, discrepancy adjustment and programmes of disposing slow moving materials/problematic materials. 4. Lead, schedule, train, and appraise c. 20 warehouse staff (FLT drivers, pickers, QC inspectors, etc.) while fostering a "zero-accident" safety culture. 5. Ensure the alignment between WMS stock and SAP stock, record, report and follow up system issues, make system improving suggestions. 6. Comply with and enforce BYD's internal management regulations, and assist Finance, Legal, Audit, and any other personnel appointed by BYD senior leadership to conduct inventory counts, compliance inspections, and corrective actions. 7. Lead automation/robotics projects and determine the feasibility of the projects. 8. Liaise with purchasing team, planning team, commercial team, and order teams to handle urgent orders, returns, and claims. Ideal candidate profile: 5+ years experience in managing automotive spare parts or high SKU warehouses, incl. 2+ years at warehouses 10,000 m & 15 staff. Bachelor's or above in Logistics, Supply Chain, Engineering or related; CILT(UK) Level 5+ preferred. Proficient in WMS and SAP, advanced Excel/Power BI skills; automation/AGV experience a plus. Solid knowledge of UK HSE, ISO 9001, IATF 16949, and ADR hazardous goods storage. Good at team building, coaching, and conflict resolution skills; able to communicate in English with a multicultural workforce. Fluent English (written & spoken, C1+); Chinese or other European languages advantageous. Data driven, results oriented, resilient, and willing to work occasional night/weekend shifts. Valid UK FLT Reach & Counterbalance licence; IOSH Managing Safely or equivalent. Benefits: Performance and experience based competitive remuneration; Scottish Widow workplace pension; 25 days paid holidays + public holidays; Commuting allowance; Car sacrifice scheme; Private healthcare; Department & company wide teambuilding events; An exciting opportunity to lead the European transition to Zero Emissions transportation and de carbonization of the economy. About BYD UK BYD UK is the UK distributor of BYD Company Ltd which is a China based company and a global leading edge provider of green energy technologies. BYD UK offers a range of electric vehicles, including all electric cars, all electric buses and all electric forklift trucks. BYD is expanding its UK operations to support a growing portfolio of electric bus projects.

A leading automotive company is seeking a Customer Experience Manager in Hounslow, UK. The role focuses on designing and delivering a top-tier customer journey, managing community operations, and enhancing performance metrics. The ideal candidate has over 10 years of management experience in customer care, excellent communication skills, and proficiency with ERP and CRM systems. This position offers competitive remuneration, a pension scheme, and 25 paid holidays plus public holidays.

About the role: We are seeking a full-time Warranty Administrator with strong administration skills and the ability to work independently, to join the Aftersales team at BYD UK. Working location: Hounslow, London Key responsibilities: Submit accurate warranty and goodwill claims on a daily and weekly basis Monitor daily and weekly reports Resubmit all rejected claims promptly Administer warranty policy in the best interest of the manufacturer and the customer, aiming for profitability and efficiency Maintain records of warranty submissions and customer contributions towards goodwill claims Liaise with the parts department to ensure all parts replaced under warranty are retained for the correct period, are labelled, and made available to the manufacturer on request. Follow up on payment of outstanding claims, processing service provider invoices Verify the criteria required by the factory Conduct regular onsite audits of service records and physical parts to ensure full alignment with manufacturer standards and internal Undertake other tasks as requested by the Aftersales Manager Skills and requirements Minimum 3 years of relevant work experience; familiarity with after-sales service Main dealer warranty experience Computer skills are essential Ability to use own initiative and multitask Possess exceptional organisational skills Team player Personable approach, with a polite and courteous manner Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence Has right-to-work in the UK We offer: Performance and experience-based competitive remuneration; Scottish Widow workplace pension; 25 days paid holidays + public holidays; On-site free parking; Commute allowance; Car sacrifice scheme; Private healthcare Department & company wide teambuilding events; An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy. Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team

Uxbridge - Office Based About the role: The Programmatic Media Specialist will be responsible for the planning, activation, optimisation, and performance of BYD UK's programmatic display, video, and connected TV activity. Working closely with the wider Paid Media, Brand, PR, and Creative teams, this role will ensure programmatic media plays a central role across both upper-funnel brand campaigns and lower-funnel performance activity. Key Responsibilities: Programmatic Planning & Activation. Plan, launch, and manage programmatic campaigns across Display, Online Video, YouTube, and CTV. Activate campaigns using DSPs such as The Trade Desk, Amazon, Quantcast, or equivalent platforms. Translate brand and performance objectives into clear programmatic strategies. Support integrated planning alongside Paid Search, Paid Social, OOH, and ATL activity. Optimisation & Performance. Monitor and optimise campaigns to improve reach, frequency, CPM, CPV, CTR, and on-site performance. Analyse performance data to identify insights and optimisation opportunities. Own pacing, budget control, and delivery across campaigns. Audience, Data & Measurement. Build and activate first-party, third-party, contextual, and geo-based audiences. Support testing frameworks across formats, audiences, and creative. Work with analytics partners to ensure accurate tracking and measurement. Creative & Collaboration. Collaborate with Brand, PR, and Commercial teams on launches and always-on activity. Coordinate with media owners and partners where required. Ideal Candidate profile: Essential: 3-5+ years' experience managing programmatic media campaigns. Hands-on experience with DSPs such as The Trade Desk, Amazon, DV360, or Quantcast. Strong understanding of full-funnel programmatic media. Strong analytical skills with advanced Excel / Google Sheets proficiency. Understanding of tagging and Google Analytics. Desirable: Experience in automotive or high-consideration categories. Exposure to CTV and premium video environments. Experience supporting large-scale brand or ATL campaigns. Benefits: Performance and experience-based competitive remuneration Scottish Widow workplace pension 25 days paid holidays + public holidays Department & company wide teambuilding events. An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy.

A leading firm in zero emissions transportation is looking for a Programmatic Media Specialist based in Hounslow. You will oversee programmatic campaigns across multiple platforms, ensuring effective planning and optimisation. The ideal candidate should have 3-5 years of experience in managing such campaigns and be proficient in platforms like The Trade Desk or Amazon. This position offers a competitive remuneration package along with generous holidays and team-building events.

A prominent company in green energy technologies seeks an experienced Warehouse Manager to oversee a large automotive-parts warehouse operation. You will be responsible for P&L accountability, staff management, and processes that ensure high accuracy and on-time delivery. The ideal candidate has substantial experience in warehouse operations, proficiency in WMS and SAP, and strong leadership skills. This role offers competitive remuneration and opportunities for professional growth within a growing company committed to sustainability.

Uxbridge - Office Based About the role: In order to meet our sales aspirations in the UK, it is vital that we create Customer Experience that exceeds the expectations of our customers and delivers on the brand promises of both BYD and DENZA. Reporting to the UK Head of Customer Experience, this role will be responsible for designing and delivering an industry leading Customer Journey from first contact with the brand through to repurchase. Main Tasks and Responsibilities: Work with the Marketing and Product teams to ensure that our online journey allows customers to complete the research phase and transition smoothly to a sales enquiry. Develop processes and resources to manage customer contact with the brands in the early stages of their purchase journey, and effective nurture where appropriate, to maximise sales enquiry leads. Ensure Lead Generation processes are effective and work with our Retail and Fleet sales teams to ensure effective Lead Management processes are in place. Manage the Community Operations Team to develop and maintain an industry leading community experience, enhancing the ownership experience, increasing referral sales and ensuring renewal sales. Use Community to conduct customer research and provide feedback to guide future product development and improvement. Take responsibility for improving Customer Experience and Quality KPIs, including NPS, Mystery Shop and Sales Standards Audits. Work with the Sales Field Team and Sales Training team to ensure that results and analysis are used to create actions to drive performance. Work with both European and UK Customer Care team to ensure that customer issues are dealt with efficiently and in line with the Brand promise. Analyse the issues and feedback received from customers to ensure that R&D, Product, Aftersales and Sales Teams have actions in place to resolve at the root cause. Ideal Candidate profile: Minimum 10 years' management level experience working in Customer Experience or Customer Care roles. Excellent interpersonal, communication, and customer service skills. Ability to deal with Internal and External Stakeholders at all levels. Hands on experience with ERP and CRM systems and the effective management of customer data respecting GDPR legislation. Proficiency with MS Office Suite, particularly MS Excel. Analytical and multitasking skills. Ability to work well as part of a team but also be able to make decisions and complete tasks independently. Benefits Performance and experience based competitive remuneration. Scottish Widow workplace pension. 25 days paid holidays + public holidays. Department & company wide teambuilding events. An exciting opportunity to lead the European transition to Zero Emissions transportation and decarbonization of the economy.

About the role Facilities and H&S Manager- UK, responsible for overseeing the daily operations, maintenance, safety, and functionality of company buildings and grounds. This role ensures facilities are safe, compliant, and efficient, supporting business operations while maintaining high standards of health, safety, and environmental compliance. This will oversee four locations within BYD UK, Uxbridge, Heston, Reading, Milton Keynes. Key Responsibilities Facilities & Operations Management Oversee the maintenance, repair, and operation of buildings, equipment, and infrastructure. Manage service contracts (cleaning, security, HVAC, waste, landscaping, etc.). Develop and implement preventative maintenance programs. Coordinate space planning, moves, and workplace improvements. Monitor utilities usage and implement cost-control measures. Manage facilities budgets and approve expenditures. Supervise facilities staff and external contractors. Health & Safety Management (Primary Responsibility) Act as the designated Health & Safety Lead for the site(s). Act as the Competent Person for Health & Safety in accordance with UK legislation. Provide competent advice to senior management on all health and safety matters Ensure compliance with all relevant health, safety, fire, and environmental legislation. Develop, implement, and maintain Health & Safety policies and procedures. Conduct regular risk assessments and ensure corrective actions are completed. Lead accident/incident investigations and maintain accurate reporting records. Ensure emergency preparedness plans (fire, evacuation, first aid, etc.) are up to date. Coordinate fire drills and safety training programs. Maintain statutory compliance records and documentation. Monitor contractor safety performance and ensure safe systems of work. Chair Health & Safety committee meetings (where applicable). Promote a positive safety culture across the organization. Compliance & Risk Management Ensure compliance with building codes, environmental regulations, and insurance requirements. Manage statutory inspections (fire alarms, lifts, gas safety, electrical testing, etc.). Maintain asset registers and compliance documentation. Identify operational risks and implement mitigation strategies. Qualifications & Experience Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field (preferred). Professional certification in Health & Safety (e.g., NEBOSH, IOSH, OSHA or equivalent). 5+ years' experience in facilities management. Strong knowledge of health and safety legislation. Experience managing budgets and vendor contracts. Skills & Competencies Strong leadership and people management skills. Excellent knowledge of Health & Safety best practices. Risk assessment and incident investigation expertise. Budget management and cost control. Strong problem-solving abilities. Excellent communication and stakeholder management skills. Ability to work independently and manage multiple priorities. Benefits Performance and experience-based competitive remuneration; Scottish Widow workplace pension; 25 days paid holidays + public holidays; On-site free parking; Commute allowance; Car sacrifice scheme; Private healthcare Department & company wide teambuilding events; An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy. Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team