Overview The Fleet Service Manager will be responsible for managing aftersales service operations for fleet customers in the United Kingdom. You will ensure that all service activities are aligned with company policies and regulatory standards while meeting the specific needs of regional fleet clients. Your role will involve maintaining strong relationships with fleet customers, coordinating service support, managing service contracts, and driving continuous improvement in service quality and customer satisfaction. Working location: Uxbridge, London Responsibilities Act as the primary aftersales contact for fleet customers, building and maintaining strong relationships. Coordinate and oversee maintenance, repair, and service activities to ensure maximum vehicle uptime. Lead service contract negotiations and manage execution, including handling amendments and resolving disputes. Monitor supplier and service network performance, driving continuous improvement in service delivery and customer satisfaction. Analyse fleet service data, track key performance indicators (KPIs), and implement improvement initiatives. Qualifications Bachelor's degree or above in Automotive Engineering, Business Administration, or a related field. Minimum of 5 years' experience in aftersales service, fleet management, or customer service roles, preferably within the automotive industry. Fluent in English. Proficient in Microsoft Office Suite (especially PowerPoint and Excel); experience with service management platforms is preferred. Strong technical knowledge of vehicles and aftersales service processes. Excellent communication, negotiation, and customer relationship management skills. Strong organisational, analytical, and multitasking abilities. Has right-to-work in the UK. We Offer Performance and experience based competitive remuneration, pension plan. 25 holidays + public holidays Scottish Widow workplace pension Commute allowance Department & company wide teambuilding events. An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy.
Oct 18, 2025
Full time
Overview The Fleet Service Manager will be responsible for managing aftersales service operations for fleet customers in the United Kingdom. You will ensure that all service activities are aligned with company policies and regulatory standards while meeting the specific needs of regional fleet clients. Your role will involve maintaining strong relationships with fleet customers, coordinating service support, managing service contracts, and driving continuous improvement in service quality and customer satisfaction. Working location: Uxbridge, London Responsibilities Act as the primary aftersales contact for fleet customers, building and maintaining strong relationships. Coordinate and oversee maintenance, repair, and service activities to ensure maximum vehicle uptime. Lead service contract negotiations and manage execution, including handling amendments and resolving disputes. Monitor supplier and service network performance, driving continuous improvement in service delivery and customer satisfaction. Analyse fleet service data, track key performance indicators (KPIs), and implement improvement initiatives. Qualifications Bachelor's degree or above in Automotive Engineering, Business Administration, or a related field. Minimum of 5 years' experience in aftersales service, fleet management, or customer service roles, preferably within the automotive industry. Fluent in English. Proficient in Microsoft Office Suite (especially PowerPoint and Excel); experience with service management platforms is preferred. Strong technical knowledge of vehicles and aftersales service processes. Excellent communication, negotiation, and customer relationship management skills. Strong organisational, analytical, and multitasking abilities. Has right-to-work in the UK. We Offer Performance and experience based competitive remuneration, pension plan. 25 holidays + public holidays Scottish Widow workplace pension Commute allowance Department & company wide teambuilding events. An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy.
About the role Play a crucial role in our after-sales training team, focusing on the automobile industry. Your responsibilities include supporting communications, coordination, supervision, and implementation of training operations. You ensure the smooth execution of our training programs across UK, Ireland and Malta, contributing significantly to the development and delivery of high-quality, industry-specific training. Work Location: Hounslow, London Responsibilities Training Execution and On-site Training: Lead and execute training courses for UK, Ireland and Malta distributors, focusing on the automobile sector, both in-person and virtually. Provide on-site training to distributors, enhancing their industry-specific skills and practical knowledge. Course Material Management: Oversee the process tracking and preparation of industry-relevant course materials, ensuring they are up-to-date and effective. Post-Training Evaluation: Responsible for the implementation and comprehensive evaluation of training courses. Analyse trainee feedback to identify areas for improvement in training content and methods. Technical Collaboration: Collaborate with technical engineers to collect and document automotive technical cases. Utilise these cases to enrich training content and methodologies. Course and Training Plan Development: Assist in developing and refining training courses and materials, focusing on automotive industry needs. Contribute to the creation of comprehensive training plans, aligning them with organizational goals and industry trends. Skills and Knowledge Enhancement: Continuously update and improve your own skills and knowledge, staying abreast of advancements in automotive products and technologies. Support for Technical Events: Provide support for skills competitions and other technical activities related to the automobile industry. Additional Responsibilities: Undertake other relevant tasks and projects as assigned by leadership, demonstrating flexibility and adaptability. Required skills, qualifications and experience: College degree or above, with at least 5 years of relevant work experience in the automotive consulting industry. Enthiusiam of New Energy Vehicle and training work. Fluent in spoken language, able to undertake English lectures and overseas technical communication tasks, other European language would be a plus. Experience in after-sales training and technical consulting for high-end automotive brands and electric vehicles. Rigorous logical thinking, good communication and coordination skills. Willing and flexible to travel among BYD UK management regions; willing to travel to China. Previous experience as a technical maintenance technician, technical manager or with diagnostic and maintenance skills is an advantage. We offer: Performance and experience based competitive remuneration, pension plan. 25 holidays + public holidays Scottish Widow workplace pension Commute allowance Department & company wide teambuilding events. An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy. Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air . We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
Oct 18, 2025
Full time
About the role Play a crucial role in our after-sales training team, focusing on the automobile industry. Your responsibilities include supporting communications, coordination, supervision, and implementation of training operations. You ensure the smooth execution of our training programs across UK, Ireland and Malta, contributing significantly to the development and delivery of high-quality, industry-specific training. Work Location: Hounslow, London Responsibilities Training Execution and On-site Training: Lead and execute training courses for UK, Ireland and Malta distributors, focusing on the automobile sector, both in-person and virtually. Provide on-site training to distributors, enhancing their industry-specific skills and practical knowledge. Course Material Management: Oversee the process tracking and preparation of industry-relevant course materials, ensuring they are up-to-date and effective. Post-Training Evaluation: Responsible for the implementation and comprehensive evaluation of training courses. Analyse trainee feedback to identify areas for improvement in training content and methods. Technical Collaboration: Collaborate with technical engineers to collect and document automotive technical cases. Utilise these cases to enrich training content and methodologies. Course and Training Plan Development: Assist in developing and refining training courses and materials, focusing on automotive industry needs. Contribute to the creation of comprehensive training plans, aligning them with organizational goals and industry trends. Skills and Knowledge Enhancement: Continuously update and improve your own skills and knowledge, staying abreast of advancements in automotive products and technologies. Support for Technical Events: Provide support for skills competitions and other technical activities related to the automobile industry. Additional Responsibilities: Undertake other relevant tasks and projects as assigned by leadership, demonstrating flexibility and adaptability. Required skills, qualifications and experience: College degree or above, with at least 5 years of relevant work experience in the automotive consulting industry. Enthiusiam of New Energy Vehicle and training work. Fluent in spoken language, able to undertake English lectures and overseas technical communication tasks, other European language would be a plus. Experience in after-sales training and technical consulting for high-end automotive brands and electric vehicles. Rigorous logical thinking, good communication and coordination skills. Willing and flexible to travel among BYD UK management regions; willing to travel to China. Previous experience as a technical maintenance technician, technical manager or with diagnostic and maintenance skills is an advantage. We offer: Performance and experience based competitive remuneration, pension plan. 25 holidays + public holidays Scottish Widow workplace pension Commute allowance Department & company wide teambuilding events. An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy. Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air . We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
Main Tasks and responsibilities: 1. Take full P&L and operational accountability for a 14,000 m automotive-parts warehouse, covering KPI, safety, 5S, and cost control. 2.Design and continuously improve SOPs for inbound QC, put-away, picking, packing, and outbound to achieve 99.5 % on-time delivery and 99.95 % inventory accuracy(by value). 3.Implement material turnover analysis, cycle counting, descrepancy adjustment and programmes of disposing slow-moving materials/problematic materials. 4.Lead, schedule, train, and appraise c. 20 warehouse staff (FLT drivers, pickers, QC inspectors, etc.) while fostering a "zero-accident" safety culture. 5.Ensure the alignment between WMS stock and SAP stock, record, report and follow up system issues, make system-improving suggestions. 6.Comply with and enforce BYD's internal management regulations, and assist Finance, Legal, Audit, and any other personnel appointed by BYD senior leadership to conduct inventory counts, compliance inspections, and corrective actions. 7.Lead automation/robotics projects and determine the feasibility of the projects. 8.Liaise with purchasing team, planning team, commerical team, and order teams to handle urgent orders, returns, and claims. Ideal candidate profile: 1.5+ years experience in managing automotive spare-parts or high-SKU warehouses, incl. 2+ years at warehouses 10,000 m & 15 staff. 2.Bachelor's or above in Logistics, Supply Chain, Engineering or related; CILT(UK) Level 5+ preferred. 3.Proficient in WMS and SAP, advanced Excel/Power BI skills; automation/AGV experience a plus. 4.Solid knowledge of UK HSE, ISO 9001, IATF 16949, and ADR hazardous-goods storage. 5.Good at team-building, coaching, and conflict-resolution skills; able to communicate in English with a multicultural workforce. 6.Fluent English (written & spoken, C1+); Chinese or other European languages advantageous. 7.Data-driven, results-oriented, resilient, and willing to work occasional night/weekend shifts. 8. Valid UK FLT Reach & Counterbalance licence; IOSH Managing Safely or equivalent. Benefits: Competitive salary based on experience and qualification 25 Days annual holiday allowance plus bank holidays Workplace pension Team building events and employee learning opportunities About BYD UK BYD UK is the UK distributor of BYD Company Ltd which is a China-based company and a global leading-edge provider of green energy technologies. BYD UK offers a range of electric vehicles, including all-electric cars, all-electric buses and all-electric forklift trucks. BYD is expanding its UK operations to support a growing portfolio of electric bus projects.
Oct 18, 2025
Full time
Main Tasks and responsibilities: 1. Take full P&L and operational accountability for a 14,000 m automotive-parts warehouse, covering KPI, safety, 5S, and cost control. 2.Design and continuously improve SOPs for inbound QC, put-away, picking, packing, and outbound to achieve 99.5 % on-time delivery and 99.95 % inventory accuracy(by value). 3.Implement material turnover analysis, cycle counting, descrepancy adjustment and programmes of disposing slow-moving materials/problematic materials. 4.Lead, schedule, train, and appraise c. 20 warehouse staff (FLT drivers, pickers, QC inspectors, etc.) while fostering a "zero-accident" safety culture. 5.Ensure the alignment between WMS stock and SAP stock, record, report and follow up system issues, make system-improving suggestions. 6.Comply with and enforce BYD's internal management regulations, and assist Finance, Legal, Audit, and any other personnel appointed by BYD senior leadership to conduct inventory counts, compliance inspections, and corrective actions. 7.Lead automation/robotics projects and determine the feasibility of the projects. 8.Liaise with purchasing team, planning team, commerical team, and order teams to handle urgent orders, returns, and claims. Ideal candidate profile: 1.5+ years experience in managing automotive spare-parts or high-SKU warehouses, incl. 2+ years at warehouses 10,000 m & 15 staff. 2.Bachelor's or above in Logistics, Supply Chain, Engineering or related; CILT(UK) Level 5+ preferred. 3.Proficient in WMS and SAP, advanced Excel/Power BI skills; automation/AGV experience a plus. 4.Solid knowledge of UK HSE, ISO 9001, IATF 16949, and ADR hazardous-goods storage. 5.Good at team-building, coaching, and conflict-resolution skills; able to communicate in English with a multicultural workforce. 6.Fluent English (written & spoken, C1+); Chinese or other European languages advantageous. 7.Data-driven, results-oriented, resilient, and willing to work occasional night/weekend shifts. 8. Valid UK FLT Reach & Counterbalance licence; IOSH Managing Safely or equivalent. Benefits: Competitive salary based on experience and qualification 25 Days annual holiday allowance plus bank holidays Workplace pension Team building events and employee learning opportunities About BYD UK BYD UK is the UK distributor of BYD Company Ltd which is a China-based company and a global leading-edge provider of green energy technologies. BYD UK offers a range of electric vehicles, including all-electric cars, all-electric buses and all-electric forklift trucks. BYD is expanding its UK operations to support a growing portfolio of electric bus projects.
About the Role: We are seeking a dynamic Head of Marketing to drive the UK passenger car marketing strategy. You will lead product launches, develop impactful campaigns, and ensure our vehicles resonate with UK customers. This is an exciting opportunity to shape our brand presence, support the transition to zero-emission transportation, and make a meaningful impact in the automotive industry. Key Responsibilities: Lead product launches, marketing initiatives, and communications for UK passenger car models. Develop and implement comprehensive marketing campaigns, including strategies, goals, and execution plans. Collaborate with cross-functional teams to produce effective promotional materials. Refine the UK-specific localisation of vehicle selling points. Create schedules, manage deadlines, and oversee project timelines. Conduct market research and analyse data to guide strategy. Provide guidance on product pricing, budgeting, and strategic positioning. Ideal Candidate Profile: Proven experience in automotive marketing, with a track record of successfully launching vehicles, executing campaigns, and driving brand growth. Deep understanding of the UK automotive market, consumer behaviour, and competitive landscape. Strong project management skills, able to plan, coordinate, and execute multiple marketing initiatives on time and within budget. Excellent communication, presentation, and storytelling skills, with the ability to translate complex product features into compelling marketing messages. Data-driven and analytical, capable of interpreting market insights, customer feedback, and campaign performance to optimise strategies. Collaborative mindset, able to work effectively with cross-functional teams, including sales, product, and communications. Creative thinker, open to new marketing approaches and digital channels, with a focus on innovation and impact. Comfortable with occasional international travel for launches, trainings, or industry events. Proficient in Microsoft Office, CRM tools, and marketing analytics platforms. Right-to-work in the UK. Benefits: Competitive performance-based remuneration. Company car. Scottish Widows workplace pension. 25 days paid holiday plus public holidays. Car Salary Sacrifice Scheme. Department and company-wide team-building events. Opportunity to contribute to Europe's transition to zero-emissions transportation and the decarbonization of the economy. Company Purpose: We are committed to building a zero-emission future that reconnects humanity with nature and delivers a world of clean air. Join our diverse and dynamic team to create a positive impact on the environment and society.
Oct 18, 2025
Full time
About the Role: We are seeking a dynamic Head of Marketing to drive the UK passenger car marketing strategy. You will lead product launches, develop impactful campaigns, and ensure our vehicles resonate with UK customers. This is an exciting opportunity to shape our brand presence, support the transition to zero-emission transportation, and make a meaningful impact in the automotive industry. Key Responsibilities: Lead product launches, marketing initiatives, and communications for UK passenger car models. Develop and implement comprehensive marketing campaigns, including strategies, goals, and execution plans. Collaborate with cross-functional teams to produce effective promotional materials. Refine the UK-specific localisation of vehicle selling points. Create schedules, manage deadlines, and oversee project timelines. Conduct market research and analyse data to guide strategy. Provide guidance on product pricing, budgeting, and strategic positioning. Ideal Candidate Profile: Proven experience in automotive marketing, with a track record of successfully launching vehicles, executing campaigns, and driving brand growth. Deep understanding of the UK automotive market, consumer behaviour, and competitive landscape. Strong project management skills, able to plan, coordinate, and execute multiple marketing initiatives on time and within budget. Excellent communication, presentation, and storytelling skills, with the ability to translate complex product features into compelling marketing messages. Data-driven and analytical, capable of interpreting market insights, customer feedback, and campaign performance to optimise strategies. Collaborative mindset, able to work effectively with cross-functional teams, including sales, product, and communications. Creative thinker, open to new marketing approaches and digital channels, with a focus on innovation and impact. Comfortable with occasional international travel for launches, trainings, or industry events. Proficient in Microsoft Office, CRM tools, and marketing analytics platforms. Right-to-work in the UK. Benefits: Competitive performance-based remuneration. Company car. Scottish Widows workplace pension. 25 days paid holiday plus public holidays. Car Salary Sacrifice Scheme. Department and company-wide team-building events. Opportunity to contribute to Europe's transition to zero-emissions transportation and the decarbonization of the economy. Company Purpose: We are committed to building a zero-emission future that reconnects humanity with nature and delivers a world of clean air. Join our diverse and dynamic team to create a positive impact on the environment and society.