Harington

The role We are seeking an Assistant Shop Manager for our busy Highgate charity shop. This hands-on retail role is ideal for someone who enjoys charity retail, thrives on initiative, is motivated to take on responsibility for shop performance, and is passionate about working with volunteers and supporting a meaningful cause. About the role Support the Shop Manager with the day-to-day running of the shop, taking an active role in maximising income and Gift Aid. Provide consistently high standards of customer and donor service, creating a welcoming and inclusive atmosphere. Drive sales, maintain strong retail and merchandising standards, and contribute to meeting targets. Oversee stock processing: sort, quality-check, price, rotate, and creatively merchandise items. Assist in recruiting, training, motivating, and supporting a diverse team of volunteers and trainees. Take on supervisory and leadership responsibilities in the Shop Manager s absence. Carry out cash handling, till reconciliation, banking, and basic admin, including Gift Aid systems. Ensure compliance with health and safety, safeguarding, trading standards, and charity retail policies. Promote the charity s mission in the local community and support local fundraising and promotional activities. About you Retail experience with responsibility for sales and operations, ideally in a charity or not-for-profit environment. Experience supervising, supporting, or closely working with volunteers or staff. Experience of targets and understanding how shop income supports charitable services. Strong organisational skills and ability to prioritise in a busy environment. Confident communicator who can motivate and encourage others. Comfortable using basic IT (till systems, email, spreadsheets, Gift Aid platforms). Positive, proactive, and flexible, with a hands-on approach to shop work. Able to work on a Rota including weekends and occasional bank holidays.

The role We are looking for a Weekend Assistant to join our Hornsey shop team. You will help the shop run smoothly, provide an excellent experience for customers and donors, and support our fundraising targets. This is a responsible role where you will take ownership of the shop on shift, help drive shop performance, and ensure income is maximised while delivering excellent customer service. About the role Take responsibility for the safe opening and closing of the shop during your shifts (keyholder duties, with full training provided). Deliver friendly, inclusive, and professional customer service to everyone visiting or donating. Play an active role in maximising shop income and sales so the charity can continue delivering its services. Process donations: sort, quality-check, price, and merchandise stock to maximise sales. Maintain high standards of cleanliness, presentation, and visual merchandising on the shop floor. Operate the till, handle cash, and follow agreed procedures. Support and work alongside volunteers, helping them feel welcomed, valued, and confident. Help maintain a safe, welcoming, and inclusive environment in line with the charity s policies and values. About you Experience in retail, customer service, or a similar role (paid or voluntary). Confident, friendly, and customer-focused approach. Reliable and able to take responsibility when on duty. Organised, with good attention to detail. A team player, happy to support volunteers. Physically able to move and handle donations safely.