Receptionist Team Member Join our team at Thoresby Hall, part of the Warner Hotels Group. This 221-bedroom hotel features original architecture, a Great Hall with deep armchairs, and overlooks acres of classic parkland. Up to 12.71 per hour (dependent on your age) We have a fantastic opportunity for a Receptionist at Warner Hotels. As part of our supportive team, you will develop and grow into delivering a great customer service on reception, within the hotel. Alongside the Reception Manager and the Reception Team Leaders you will be a key part of the smooth running of the reception area. Why work with Warner Hotels? As a Receptionist, you'll receive: Free use of gym and leisure facilities 60% discounted food onsite Pension scheme A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level) 28 days annual leave per year (Inclusive of Bank Holidays) Cycle to Work Scheme 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family from Unum - including virtual GP, Physiotherapy support, Mental Health sessions Life Assurance Free Car Parking onsite Family Friendly policies Refer a friend scheme Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform Access to a discounts platform including a points based discount plan to increase your retail discounts Access your wages on demand through Aslan Employee Assistance Programme L&G Care Concierge Glow Getters and Long Service Awards What are we looking for? A people person who would put the guest journey at the heart of everything they do. A willingness to learn and improve knowledge on customer service, our products and tailored selling. Someone who will care about the wider team and look to support wherever needed. What skills do I need? No experience necessary - just a promise to come to work as your whole authentic self. Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at:
Sep 06, 2026
Full time
Receptionist Team Member Join our team at Thoresby Hall, part of the Warner Hotels Group. This 221-bedroom hotel features original architecture, a Great Hall with deep armchairs, and overlooks acres of classic parkland. Up to 12.71 per hour (dependent on your age) We have a fantastic opportunity for a Receptionist at Warner Hotels. As part of our supportive team, you will develop and grow into delivering a great customer service on reception, within the hotel. Alongside the Reception Manager and the Reception Team Leaders you will be a key part of the smooth running of the reception area. Why work with Warner Hotels? As a Receptionist, you'll receive: Free use of gym and leisure facilities 60% discounted food onsite Pension scheme A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level) 28 days annual leave per year (Inclusive of Bank Holidays) Cycle to Work Scheme 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family from Unum - including virtual GP, Physiotherapy support, Mental Health sessions Life Assurance Free Car Parking onsite Family Friendly policies Refer a friend scheme Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform Access to a discounts platform including a points based discount plan to increase your retail discounts Access your wages on demand through Aslan Employee Assistance Programme L&G Care Concierge Glow Getters and Long Service Awards What are we looking for? A people person who would put the guest journey at the heart of everything they do. A willingness to learn and improve knowledge on customer service, our products and tailored selling. Someone who will care about the wider team and look to support wherever needed. What skills do I need? No experience necessary - just a promise to come to work as your whole authentic self. Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at:
Commis Chef Join our team at Alvaston Hall, part of the Warner Hotels Group. This beautiful 253-bedroom hotel is a Grade II listed Victorian half-timbered country house, making a great base for exploring Cheshire's green spaces and history. Pay Rates: Up to 12.71 per hour depending on age We have a fantastic opportunity for a Commis Chef to join us at Warner Hotels. The benefits of working with us Live-in maybe available. Free use of gym and leisure facilities Free or 60% discounted food onsite Access to numerous discounts and offers with many national brands and retailers. A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degree and Apprenticeship level) 20% discount for you, your family & friends across our Bourne Leisure brands; Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use) What will I be doing? As a Commis Chef, you will be responsible for assisting in the food preparation process, contributing to maintaining the kitchen and food safety standards. Understand basic food hygiene practices, in a team where you will be supported and developed. What are we looking for? Enthusiastic candidates who want to develop a career in the kitchen. Have a thirst for knowledge and want to learn new skills. A genuine passion for food. What skills do I need? Ability to work under supervision. Good communication skills Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at:
May 26, 2026
Full time
Commis Chef Join our team at Alvaston Hall, part of the Warner Hotels Group. This beautiful 253-bedroom hotel is a Grade II listed Victorian half-timbered country house, making a great base for exploring Cheshire's green spaces and history. Pay Rates: Up to 12.71 per hour depending on age We have a fantastic opportunity for a Commis Chef to join us at Warner Hotels. The benefits of working with us Live-in maybe available. Free use of gym and leisure facilities Free or 60% discounted food onsite Access to numerous discounts and offers with many national brands and retailers. A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degree and Apprenticeship level) 20% discount for you, your family & friends across our Bourne Leisure brands; Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use) What will I be doing? As a Commis Chef, you will be responsible for assisting in the food preparation process, contributing to maintaining the kitchen and food safety standards. Understand basic food hygiene practices, in a team where you will be supported and developed. What are we looking for? Enthusiastic candidates who want to develop a career in the kitchen. Have a thirst for knowledge and want to learn new skills. A genuine passion for food. What skills do I need? Ability to work under supervision. Good communication skills Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at:
Chef de Partie Join our team at the Runnymede on Thames, part of the Warner Hotels Group. Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award-winning spa facilities, restaurants, bars, and outdoor activities. Chef de Partie Salary: 14.43 per hour Looking to take the next step in your kitchen career? At Warner Hotels, we're more than just a place to stay, we're a place where guests come to make memories. If you're a chef who thrives in a fast paced, supportive kitchen and takes real pride in every plate, you'll Discover Your Glow here. We offer opportunities to grow your craft, flexibility to support your lifestyle, and a tight knit team that's passionate about creating unforgettable moments for every guest.Here, you're free to be yourself, make an impact, and shine. Role Purpose As a Chef de Partie in our kitchens, you'll run your section with skill, confidence, and creativity.Every dish you prepare helps make a guest's stay special, you'll work closely with the Executive / Head Chef to deliver the high standards we're known for across all our menus.Whether you're on grill, larder or mise en place, you bring pride, pace, and passion to every service.Join a team that's more than just service, we create moments that matter. What You'll Bring A genuine passion for food and flavour Pride in every dish that leaves your section The ability to work effectively within a branded environment Experience across multiple sections including grill and larder High standards of hygiene, cleanliness, and food safety A collaborative approach that brings energy to the whole team Why Join Us Free use of gym and leisure facilities Free or 60% discounted food onsite Access to Numerous discounts and offers with many national brands and retailers A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level) 20% discount for you, family & friends across our Bourne Leisure brands Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use) Be part of something more than a hotel. Bring your energy, we'll help you shine. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Please note unsolicited CV's from agencies will not be considered
May 26, 2026
Full time
Chef de Partie Join our team at the Runnymede on Thames, part of the Warner Hotels Group. Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award-winning spa facilities, restaurants, bars, and outdoor activities. Chef de Partie Salary: 14.43 per hour Looking to take the next step in your kitchen career? At Warner Hotels, we're more than just a place to stay, we're a place where guests come to make memories. If you're a chef who thrives in a fast paced, supportive kitchen and takes real pride in every plate, you'll Discover Your Glow here. We offer opportunities to grow your craft, flexibility to support your lifestyle, and a tight knit team that's passionate about creating unforgettable moments for every guest.Here, you're free to be yourself, make an impact, and shine. Role Purpose As a Chef de Partie in our kitchens, you'll run your section with skill, confidence, and creativity.Every dish you prepare helps make a guest's stay special, you'll work closely with the Executive / Head Chef to deliver the high standards we're known for across all our menus.Whether you're on grill, larder or mise en place, you bring pride, pace, and passion to every service.Join a team that's more than just service, we create moments that matter. What You'll Bring A genuine passion for food and flavour Pride in every dish that leaves your section The ability to work effectively within a branded environment Experience across multiple sections including grill and larder High standards of hygiene, cleanliness, and food safety A collaborative approach that brings energy to the whole team Why Join Us Free use of gym and leisure facilities Free or 60% discounted food onsite Access to Numerous discounts and offers with many national brands and retailers A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level) 20% discount for you, family & friends across our Bourne Leisure brands Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use) Be part of something more than a hotel. Bring your energy, we'll help you shine. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Please note unsolicited CV's from agencies will not be considered
Housekeeping Supervisor Looking to take the next step in your leisure career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences. At Warner Hotels, we're more than just a place to stay, we're a place where guests come to make memories, discover new experiences, and feel truly cared for. As Housekeeping Supervisor , you'll play a crucial role in bringing that magic to life. Role Purpose: The Housekeeping Supervisor ensures exceptional cleanliness and presentation standards across bedrooms, public areas, and back-of-house spaces. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision-making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication, and effective crisis management to deliver a seamless guest experience. Responsibilities: Operational Oversight Act as the on-shift leader across the department. Monitor operational standards and efficiency in all areas. Coordinate with department managers to resolve issues promptly. Guest Service & Experience Serve as the main guest contact during the shift. Handle queries, complaints, VIPs, and special requests professionally. Maintain visibility in public areas to support engagement and satisfaction. Team Support & Leadership Provide on-shift support and guidance to teams across all departments. Reallocate resources during busy periods to maintain service levels. Motivate teams and lead by example with a positive, collaborative approach. Health, Safety & Compliance Ensure adherence to H&S regulations, hygiene standards, and company policies. Act as the person responsible for emergency procedures, fire safety, and first aid. Complete incident reports and escalate as needed. Financial & Commercial Awareness Monitor upselling opportunities across rooms, F&B, leisure, and retail. Ensure correct cash handling and billing processes. Support cost control while protecting guest experience. Communication & Reporting Conduct thorough shift handovers to ensure smooth continuity. Prepare shift reports on key events, feedback, and challenges. Communicate urgent matters to senior leadership promptly. Event & Function Support Liaise with organisers and internal teams to ensure requirements are met. Problem Solving & Crisis Management Take decisive action during emergencies or unexpected issues. Coordinate teams to minimise disruption and ensure guest safety Behaviours, Skills & Experience Previous experience in Hotel operations cleaning and hygiene Knowledge of Health & safety, fire safety, hygiene standards, and emergency protocols. Excellent communication and problem-solving abilities Strong leadership skills with the ability to motivate and guide a team. Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Please note: Unsolicited CV's from agencies will not be considered
May 26, 2026
Full time
Housekeeping Supervisor Looking to take the next step in your leisure career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences. At Warner Hotels, we're more than just a place to stay, we're a place where guests come to make memories, discover new experiences, and feel truly cared for. As Housekeeping Supervisor , you'll play a crucial role in bringing that magic to life. Role Purpose: The Housekeeping Supervisor ensures exceptional cleanliness and presentation standards across bedrooms, public areas, and back-of-house spaces. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision-making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication, and effective crisis management to deliver a seamless guest experience. Responsibilities: Operational Oversight Act as the on-shift leader across the department. Monitor operational standards and efficiency in all areas. Coordinate with department managers to resolve issues promptly. Guest Service & Experience Serve as the main guest contact during the shift. Handle queries, complaints, VIPs, and special requests professionally. Maintain visibility in public areas to support engagement and satisfaction. Team Support & Leadership Provide on-shift support and guidance to teams across all departments. Reallocate resources during busy periods to maintain service levels. Motivate teams and lead by example with a positive, collaborative approach. Health, Safety & Compliance Ensure adherence to H&S regulations, hygiene standards, and company policies. Act as the person responsible for emergency procedures, fire safety, and first aid. Complete incident reports and escalate as needed. Financial & Commercial Awareness Monitor upselling opportunities across rooms, F&B, leisure, and retail. Ensure correct cash handling and billing processes. Support cost control while protecting guest experience. Communication & Reporting Conduct thorough shift handovers to ensure smooth continuity. Prepare shift reports on key events, feedback, and challenges. Communicate urgent matters to senior leadership promptly. Event & Function Support Liaise with organisers and internal teams to ensure requirements are met. Problem Solving & Crisis Management Take decisive action during emergencies or unexpected issues. Coordinate teams to minimise disruption and ensure guest safety Behaviours, Skills & Experience Previous experience in Hotel operations cleaning and hygiene Knowledge of Health & safety, fire safety, hygiene standards, and emergency protocols. Excellent communication and problem-solving abilities Strong leadership skills with the ability to motivate and guide a team. Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Please note: Unsolicited CV's from agencies will not be considered
Personalisation and Lifecycle Manager The UK's leading provider of adult short break experiences, Warner Hotels is a collection of unique properties in great locations across the UK. All short breaks at a Warner Hotel include breakfast, dinner and specified entertainment and activities, ensuring guests make the most of their time away. Situated in stunning locations nationwide including Heythrop Park in the Cotswolds, Studley Castle in Warwickshire, Thoresby Hall in Nottinghamshire and The Runnymede on Thames, each hotel offers its own personal character that makes every Warner Hotels stay unique. We are looking to recruit a Personalisation and Lifecycle Manager who will be responsible for owning the design, build and optimisation of lifecycle journeys and personalisation within CRM. Working within Bloomreach, this role will create and manage automated journeys across the guest lifecycle, ensuring we move from campaign-led activity to a more connected, always-on approach that drives engagement, retention and revenue. This is a hands-on role, combining strong lifecycle thinking with practical delivery. You will work closely with the CRM Exec (campaign planning and delivery) and CRM & Loyalty Analyst (insight and measurement) to turn business priorities into effective, data-driven CRM activity. Key Responsibilities: Lifecycle Journey Design & Optimisation Designing and managing end-to-end lifecycle journeys (acquisition retention) Building scalable, automated, always-on CRM programmes Translating business requirements into structured journey logic Continuous optimisation based on performance insights and KPIs CRM Platform Expertise (Bloomreach) Hands-on ownership of Bloomreach for journey building and execution Configuring triggers, workflows, segmentation and automation QA, testing, troubleshooting and data validation Developing reusable templates and scalable frameworks Targeting, Segmentation & Decisioning Creating audience segments based on behaviour, lifecycle stage and value Applying conditional logic and dynamic decisioning Translating data insights into actionable targeting strategies Personalisation Strategy & Execution Delivering personalised, data-driven communications across the lifecycle Implementing dynamic content and behaviour-led messaging Scaling personalisation in a structured, reusable way Test & Learn Methodology Designing and executing A/B and multivariate tests Setting up control groups, audience splits and tracking Using insights to continuously improve performance Performance & Commercial Impact Driving improvements in conversion, engagement, retention and revenue Optimising lifecycle activity to increase customer lifetime value Identifying opportunities for incremental revenue growth Data-Driven Decision Making Using analytics and insights to refine journeys, targeting and personalisation Close collaboration with analysts to interpret performance data Collaboration & Stakeholder Management Working cross-functionally with CRM, data, tech and marketing teams Aligning CRM activity with wider business and customer experience goals Knowledge, Skills & Experience: Lifecycle Marketing Expertise - Strong understanding of customer journeys, engagement, retention and value drivers CRM/CDP Platform Proficiency - Hands-on experience (ideally Bloomreach) building automated journeys and workflows Segmentation & Personalisation - Applying targeting, decisioning and dynamic content for tailored communications Performance & Analytics - Understanding and optimising key metrics (conversion, retention, LTV) Technical Execution - Building, QA'ing and troubleshooting CRM journeys with scalable, reusable structures Data-Driven Problem Solving - Translating business needs into effective CRM solutions and resolving platform issues Test & Optimisation Mindset - Improving performance through continuous testing and iteration Collaboration & Delivery - Working cross-functionally and owning high-quality execution in a fast-paced environment Commercial Awareness - Focus on driving measurable impact and business outcomes Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Please note: Unsolicited CV's from agencies will not be considered
May 26, 2026
Full time
Personalisation and Lifecycle Manager The UK's leading provider of adult short break experiences, Warner Hotels is a collection of unique properties in great locations across the UK. All short breaks at a Warner Hotel include breakfast, dinner and specified entertainment and activities, ensuring guests make the most of their time away. Situated in stunning locations nationwide including Heythrop Park in the Cotswolds, Studley Castle in Warwickshire, Thoresby Hall in Nottinghamshire and The Runnymede on Thames, each hotel offers its own personal character that makes every Warner Hotels stay unique. We are looking to recruit a Personalisation and Lifecycle Manager who will be responsible for owning the design, build and optimisation of lifecycle journeys and personalisation within CRM. Working within Bloomreach, this role will create and manage automated journeys across the guest lifecycle, ensuring we move from campaign-led activity to a more connected, always-on approach that drives engagement, retention and revenue. This is a hands-on role, combining strong lifecycle thinking with practical delivery. You will work closely with the CRM Exec (campaign planning and delivery) and CRM & Loyalty Analyst (insight and measurement) to turn business priorities into effective, data-driven CRM activity. Key Responsibilities: Lifecycle Journey Design & Optimisation Designing and managing end-to-end lifecycle journeys (acquisition retention) Building scalable, automated, always-on CRM programmes Translating business requirements into structured journey logic Continuous optimisation based on performance insights and KPIs CRM Platform Expertise (Bloomreach) Hands-on ownership of Bloomreach for journey building and execution Configuring triggers, workflows, segmentation and automation QA, testing, troubleshooting and data validation Developing reusable templates and scalable frameworks Targeting, Segmentation & Decisioning Creating audience segments based on behaviour, lifecycle stage and value Applying conditional logic and dynamic decisioning Translating data insights into actionable targeting strategies Personalisation Strategy & Execution Delivering personalised, data-driven communications across the lifecycle Implementing dynamic content and behaviour-led messaging Scaling personalisation in a structured, reusable way Test & Learn Methodology Designing and executing A/B and multivariate tests Setting up control groups, audience splits and tracking Using insights to continuously improve performance Performance & Commercial Impact Driving improvements in conversion, engagement, retention and revenue Optimising lifecycle activity to increase customer lifetime value Identifying opportunities for incremental revenue growth Data-Driven Decision Making Using analytics and insights to refine journeys, targeting and personalisation Close collaboration with analysts to interpret performance data Collaboration & Stakeholder Management Working cross-functionally with CRM, data, tech and marketing teams Aligning CRM activity with wider business and customer experience goals Knowledge, Skills & Experience: Lifecycle Marketing Expertise - Strong understanding of customer journeys, engagement, retention and value drivers CRM/CDP Platform Proficiency - Hands-on experience (ideally Bloomreach) building automated journeys and workflows Segmentation & Personalisation - Applying targeting, decisioning and dynamic content for tailored communications Performance & Analytics - Understanding and optimising key metrics (conversion, retention, LTV) Technical Execution - Building, QA'ing and troubleshooting CRM journeys with scalable, reusable structures Data-Driven Problem Solving - Translating business needs into effective CRM solutions and resolving platform issues Test & Optimisation Mindset - Improving performance through continuous testing and iteration Collaboration & Delivery - Working cross-functionally and owning high-quality execution in a fast-paced environment Commercial Awareness - Focus on driving measurable impact and business outcomes Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Please note: Unsolicited CV's from agencies will not be considered
Head of Operations Join our team at Nidd Hall, part of the Warner Hotels Group. This 199-bedroom historic hotel is set in 45 acres of gardens with a fishing lake and stunning Yorkshire countryside views. Following an internal promotion, Warner Hotels are looking for a Head of Operations to lead all front and back-of-house functions at Nidd Hall. The Head of Operations is responsible for leading teams to deliver a seamless guest experiences across the Reception, Leisure, Spa, Housekeeping, Entertainment and Nights teams. Distinctive in scope, the role combines daily operational delivery with strategic improvement to secure both immediate service excellence and long-term growth. As Head of Operations , you'll play a crucial role in bringing that magic to life. What will I be doing as Head of Operations? Operational delivery: Oversee day-to-day operations across reception, leisure club, spa, housekeeping, entertainment, and nights team; ensure seamless guest arrival, check-in, and service delivery across all touch-points. Sales and commercial execution: Drive on-site sales performance across leisure, spa, and entertainment; implement hotel-specific propositions and external marketing initiatives in partnership with HUB teams to maximise revenue. Entertainment and leisure leadership: Provide oversight of entertainment delivery and calendar development; ensure leisure club and spa operations (including memberships and day spa services) are executed to brand standards and guest expectations. Housekeeping and nights management: Lead and quality assure housekeeping operations and nights team delivery; maintain service standards, guest satisfaction, and operational efficiency across both functions. Labour and rota management: Forecast and produce efficient rotas across reception, leisure, spa, housekeeping, entertainment, and nights; control labour spend while maintaining required cover to deliver service excellence. Guest experience and complaint resolution: Monitor and enhance arrival, check-in, and post-stay guest experiences; lead complaint handling and feedback resolution to protect reputation and drive loyalty. Compliance and safety: Ensure 100% adherence to health and safety requirements across all operational departments; oversee leisure audits including lifeguard compliance, paperwork, and administration. People management and retention: Recruit, train, develop, and performance manage team members across all operational departments; foster teamwork, morale, and succession planning to maintain engagement and retention. Continuous improvement and strategy: Identify operational efficiencies and service improvements across leisure, spa, reception, and housekeeping; pilot commercial and guest experience initiatives to scale successful practices within Head Office parameters. You'll need to have: Significant Managerial experience in Reception or Front Desk in a high occupancy hotel environment Proven track record of managing large bedroom operations and supporting full site operational delivery. Experience managing OTA relationships and distribution performance. PPO experience desirable. Looking to take the next step in your career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. At Warner Hotels, we're more than just a place to stay, we're a place where guests come to make memories, discover new experiences, and feel truly cared for. Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Please note: Unsolicited CV's from agencies will not be considered
May 26, 2026
Full time
Head of Operations Join our team at Nidd Hall, part of the Warner Hotels Group. This 199-bedroom historic hotel is set in 45 acres of gardens with a fishing lake and stunning Yorkshire countryside views. Following an internal promotion, Warner Hotels are looking for a Head of Operations to lead all front and back-of-house functions at Nidd Hall. The Head of Operations is responsible for leading teams to deliver a seamless guest experiences across the Reception, Leisure, Spa, Housekeeping, Entertainment and Nights teams. Distinctive in scope, the role combines daily operational delivery with strategic improvement to secure both immediate service excellence and long-term growth. As Head of Operations , you'll play a crucial role in bringing that magic to life. What will I be doing as Head of Operations? Operational delivery: Oversee day-to-day operations across reception, leisure club, spa, housekeeping, entertainment, and nights team; ensure seamless guest arrival, check-in, and service delivery across all touch-points. Sales and commercial execution: Drive on-site sales performance across leisure, spa, and entertainment; implement hotel-specific propositions and external marketing initiatives in partnership with HUB teams to maximise revenue. Entertainment and leisure leadership: Provide oversight of entertainment delivery and calendar development; ensure leisure club and spa operations (including memberships and day spa services) are executed to brand standards and guest expectations. Housekeeping and nights management: Lead and quality assure housekeeping operations and nights team delivery; maintain service standards, guest satisfaction, and operational efficiency across both functions. Labour and rota management: Forecast and produce efficient rotas across reception, leisure, spa, housekeeping, entertainment, and nights; control labour spend while maintaining required cover to deliver service excellence. Guest experience and complaint resolution: Monitor and enhance arrival, check-in, and post-stay guest experiences; lead complaint handling and feedback resolution to protect reputation and drive loyalty. Compliance and safety: Ensure 100% adherence to health and safety requirements across all operational departments; oversee leisure audits including lifeguard compliance, paperwork, and administration. People management and retention: Recruit, train, develop, and performance manage team members across all operational departments; foster teamwork, morale, and succession planning to maintain engagement and retention. Continuous improvement and strategy: Identify operational efficiencies and service improvements across leisure, spa, reception, and housekeeping; pilot commercial and guest experience initiatives to scale successful practices within Head Office parameters. You'll need to have: Significant Managerial experience in Reception or Front Desk in a high occupancy hotel environment Proven track record of managing large bedroom operations and supporting full site operational delivery. Experience managing OTA relationships and distribution performance. PPO experience desirable. Looking to take the next step in your career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. At Warner Hotels, we're more than just a place to stay, we're a place where guests come to make memories, discover new experiences, and feel truly cared for. Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Please note: Unsolicited CV's from agencies will not be considered
Kitchen Porter Join our team at Gunton Hall, part of the Warner Hotels Group. This 212-bedroom coastal hotel has a rural feel, surrounded by Suffolk woodland, gardens, a lake, and pitch-and-putt course. Pay Rates: Up to 12.71 per hour depending on age We have a fantastic opportunity for a Kitchen Porter to join us at Warner Hotels The benefits of working with us Live-in maybe available Free use of gym and leisure facilities Free or 60% discounted food onsite Access to numerous discounts and offers with many national brands and retailers. A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level) 20% discount for you, family & friends across our Bourne Leisure brands Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use) What will I be doing? As a Kitchen Porter, you will be responsible for assisting in basic food preparation, washing up, cleaning, and clearing all kitchen areas. Unloading and putting away deliveries What are we looking for? Enthusiastic candidates who want to develop a career in the kitchen. Have a thirst for knowledge and want to learn new skills. Ability to work under supervision. Good communication skills. A promise to come to work as your whole authentic self. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at:
May 26, 2026
Full time
Kitchen Porter Join our team at Gunton Hall, part of the Warner Hotels Group. This 212-bedroom coastal hotel has a rural feel, surrounded by Suffolk woodland, gardens, a lake, and pitch-and-putt course. Pay Rates: Up to 12.71 per hour depending on age We have a fantastic opportunity for a Kitchen Porter to join us at Warner Hotels The benefits of working with us Live-in maybe available Free use of gym and leisure facilities Free or 60% discounted food onsite Access to numerous discounts and offers with many national brands and retailers. A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level) 20% discount for you, family & friends across our Bourne Leisure brands Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use) What will I be doing? As a Kitchen Porter, you will be responsible for assisting in basic food preparation, washing up, cleaning, and clearing all kitchen areas. Unloading and putting away deliveries What are we looking for? Enthusiastic candidates who want to develop a career in the kitchen. Have a thirst for knowledge and want to learn new skills. Ability to work under supervision. Good communication skills. A promise to come to work as your whole authentic self. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at:
