Jadedldn

A leading E-commerce brand based in Greater London is looking for a dynamic E-commerce Manager to drive their online retail strategy. The ideal candidate will be responsible for managing the entire E-commerce function, including P&L, customer retention, and technological innovations. Skills in Shopify and a strong background in digital retail are essential. This role offers competitive benefits and a hybrid work model post-probation.

Responsibilities Lead the E-commerce function across trade, site design, development, merchandising, UX and CRO while building and managing a robust tech stack. Own full E-commerce P&L and tightly manage budgeting in-line with monthly forecasting. Deliver product, collection and collaboration launches timely and accurately. Manage a team to deliver world class basics across the website and all E-commerce functionalities. Spearhead and champion AI opportunities on the website and streamline workflows across the department. Be comfortable using Shopify Liquid and managing a development team in-house. Lead all customer retention strategies and best practices across CDP, E-mail, SMS, Whatsapp, push and loyalty. Deliver and own all E-commerce KPI's including LTV, CVR, AOV, UPT, ASP. Manage and grow our mobile app. Build out our localisation proposition across all core and emerging markets including languages and personalisation. Manage our affiliate marketing programme. Work closely with the brand & broader commercial teams to feed in data driven analytics and insights. Keep up to date with new technology and be across the ever-changing landscape of E-commerce. Manage the workload and output of the E-commerce team including CRM and hire any gaps in the team. Work cross-functionally across all departments as this role will work very closely with paid marketing, operations, logistics, merchandising, CX, marketing and brand partnerships. Constantly be looking for ways to improve the performance of the website and the customer journey. Manage SEO and agentic search strategy and focus on increasing Jaded London's visibility across all search engines and LLMs. Experience Experience running a £50m revenue D2C website in the last 5 years, with the US being a key market. 5+ years' experience managing / leading a digital retail / ecommerce P&L, with experience in cross border fashion / apparel a major plus. Full working / leading edge knowledge of CRO techniques. Full working / leading edge knowledge of CRM strategies and tactics to drive cLTV; Great knowledge of Shopify+ and ideally Ometria, Attentive and Global-E. Global experience (USA, Europe.) Key Skills Natural born leader, who feels at ease managing a team. Must have extensive experience managing a Shopify website and ideally multiple storefronts. Have great understanding of retail, e-commerce and marketing businesses You're a 'natural retailer'; obsessed with delivering your promise to customers CRO methodology is at the heart of everything you do Have a proven track record as a commercial individual, who understands brand and customer (shopper). Intellectual and emotional intelligence in balanced / equal measure Understand how to maximise output in conversion activity where a mix of skill / talent types is required (data analysis vs creative visual merchandising and UX are quite different approaches) Are a 'subjective' thinker in terms of ideas, following your instinct, but you'll be used to using internal/external data to underpin your ideas with confidence You are independent and self-directed but able to work and lead a team of creative individuals Have superior analytical skills to track and manage performance Have excellent interpersonal skills and the ability to persuasively sell ideas A quick learner who can process lots of information and prioritise action Effectively navigate and collaborate cross-functionally Are an outcomes focused manager, with strong team orientation Successful People at Jaded are: Passionate about our brand and products. Comfortable with being uncomfortable and up for regular change in tactics, actions and organisation Used to start-up / scale-up cultures, which are super-fast paced and unpredictable Own it and make stuff happen DO EXTRA - Champions do extra! Think like a customer every day Benefits 50% Employee Discount 24 days holiday per year (plus bank holidays) A paid day off on your birthday A paid moving day per year Hybrid Working Arrangements - 1 day per week WFH after 6 month probation Pension Scheme Bonus Scheme Employee Assistance Programme for you and your family £500 employee referral bonus scheme Local Business Discounts (cafés, fitness, beauty etc) North-West London office location directly located next to good transport links Casual office dress code (your style of dress is up to you, wear what you feel best in) Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies) Regular Office Social Events (e.g. payday socials)

Reports to: Womenswear Design Manager Role Overview: We are looking for a Freelance Womenswear Print and Graphic Designer, working within our women's design team, focusing on developing graphics and prints for Jaded womenswear garments from concept stage to production, working across multi-product categories. Responsibilities and Duties: Research current and future trends for print and graphics to drive newness and keeping to the Jaded womenswear handwriting, creating mood boards and sharing ideas with the rest of the team. Designing commercially relevant prints and graphics. Working closely with the wider womenswear design team to ensure an efficient workflow of designs, prints, and sample production. Draw influences from a wide range of sources - from Instagram micro trends through to seasonal global trends, catwalks, research trips, etc Computer Skills: Photoshop, Illustrator, CAD Experience in designing for an aspirational brand Experience working across print categories - sublimation/ digital/ screen/ flock/ rhinestone placement etc Ability to work across a variety of mediums - creating .psd or .ai artworks from photos, stock images etc Strong commercial handwriting and understanding of the Jaded Womenswear customer Fashion forward-thinking and directional trend print eye Brilliant time management and resilience, with the ability to prioritise tasks and work in fast moving and reactive business with multiple deadlines Ability to communicate confidently, effectively, and appropriately with colleagues, suppliers, wider team & senior management Good personal handwriting and the ability to be versatile and adapt to a variety of styles. Evidence of this in portfolio is essential Have an excellent eye for detail and colour £20 - £25 PER HOUR Freelance Opportunity to go full time